Northwest Security

After an extensive remodel, we moved back in the home and needed to update the security system. Northwest Security came through again with flying colors! Petar and his team were awesome to work with again. They were quick and efficient, and were able to get our new system installed and up and running (despite difficulties in dealing with AT&T).

Needed some extra cameras added to a security system in my office. I asked the guys who did the original job to submit a bid to do it and their estimate was a bit breath-​taking. I asked Northwest to bid for the same gig and they came in almost 50% cheaper, thus saving my office over a thousand dollars. Guess who got the gig?
I felt like I had to ride on them a bit to make sure we were still on their calendar (had to wait for parts to come in, etc) but that might just be me being a control-​freak. The install went very smoothly on the agreed-​upon date and the cameras were integrated into the existing system just fine. Very pleased and will certainly go back to them again.

This is the best alarm company I have ever worked with. I am finding customer service a hard thing to find these days but this company has it in spades, along with responsiveness, expertise and friendliness. I highly recommend working with this company if you are in the market for having an alarm installed. I doubt you will be disappointed.

I wrote a negative review here awhile back, and since that time I learned that the error I reported had been mine, not the company’s. So, I’m writing now to rectify that.
Otherwise, my experience with the business has always been good. Steve and Brenda especially have been great, easy to deal with. We’ve been with them for 6+ years, and have every intention of continuing as customers. Since writing the review, a problem came up with our system, they were here within 24 hours to take care of the problem, the technician was courteous and friendly…
Great business.

We have been with Northwest Security for over 15 years. They seem to have the latest knowledge of security systems, as you would expect. And their service is phenomenal. Tony did the install with Steve’s help many years ago. Steve is so responsive when there is any issue, which is usually just an old battery. It seems like someone always answers the phone in the office and is always very helpful. Peter has also helped out in updating the system after remodeling. He’s very fast in the installations and clear in the explanations. Reasonable prices too. Anyone who follows the strong recommendations here on Unilocal will not regret it!

The reviews here are spot on with my experience. Northwest quickly returned my call and had Peter come out the same day for an estimate laying out all my options. Steve and Peter were both very professional and did a clean alarm install.
I would highly recommend Northwest Security.

Great customer services and very good pricing for home security.
Linda and Petar are great! Ask for them if you plan on adding a little safety to your home. I have also use ADT in the past and the cost pushed me to look elsewhere once the contract was over.

Just got off the phone with Northwest security adding a pet sitter to the account. Thought I’d take the opportunity to write a review.
I inherited an old Northwest Security system on my home when I purchased it 14 years ago. Unfortunately I never used it until I had a break-​in 11 years ago. So I called Northwest and had them update the system and I have been with them ever since. The service has been excellent, reliable and surprisingly personal! Communication with the company has always been excellent both in terms of dealing with false alarms and updating my account. I guess I happened upon Northwest Security rather randomly… however would recommend them without hesitation!

We were victims of a «hot prowl burglary»; waking up at 5am on a Sunday to two men in hoodies unplugging an iPhone and MacBook from my husband’s bedside table (while our menacing-​looking black German Shepherd and 100 pound Russian Wolfhound slept next to us). Needless to say, it was terrifying and we quickly took action to secure our home, replacing all of the old and (some) broken locks with new double locks, and then calling Northwest security to come give us a quote.
Peter came to give us a quote the following Wednesday and was very nice and professional, giving us all of the options available for our home. We were headed out of town the next week, so with a reasonable quote, I asked if there was any way they could install the system in the next two days. Sure enough, Steve re-​arranged his plans, spending all day on Friday securing our home and enabling us to leave with the peace of mind that our home would be secure in our absence.
Thank you, Northwest, you’ve been an absolute pleasure and have made me feel secure again in my house.

Tried calling them to ask sales questions about their services, and activating an alarm system at our new residence. No one answered the phone– nothing but recorded messages. If this was an emergency, it’s not a good indication of services.

Northwest Security continues to give us excellent service!
I haven’t thought of updating this review, because my level of happiness hasn’t changed. But, just in case anyone is wondering, Northwest is still great, in my opinion.
Steve and the administrative person seem to know me when I call (only a couple times a year for things like updating the contact list). And, they were all over a problem I had with the call center one time a year or so ago.
Their prices are reasonable, there aren’t any surprises, and they are endlessly reliable.

«Woohoo! As good as it gets!» is exactly the rating NW Security deserves. As another reviewer said, it’s all about service, service, and service. Tony installed systems in two houses for me about 8 years ago. Flawless work, and stunning-​in-​depth knowledge of how to customize the system for my unusual needs. Called him back years later and he moved sensors for a remodel I was doing. A year later I called to ask for some changes to the delay and sensor behavior, which were done remotely within seconds. They also come around every year or so to replace batteries, and test everything. And in those 8 years, no rate increases from NW Security!
I just called today to ask some dumb questions and Steve went over my entire system with me on the phone. No rush, just plain simple explanation. Perfect!
I recommend Northwest Security to anyone, home or business.

I called Steve Friday around noon. He was in the neighborhood and was here by 2pm. I knew what I wanted becuase I had called 3 other places and wasn’t getting the type of service or equipment I wanted.
Within 45 minutes we had the entire security plan laid out including details on how the keypads and wireless contact devices were going to be installed and where. I had a very competitive quote on Monday morning.
Steve actually did the install himself and did a perfect job. Didn’t make a mark anywhere and I didn’t need to bring in a drywall guy to repair anything from the installation. Really well done and if I get some time, I’ll upload a photo of his handy work with all of the wires nice and tight and organized. really really well done.
Steve is awesome and I’ve already recommended him to several friends and now to the Unilocal family.

I contacted Steve at 10 AM on a Saturday morning. I was having a problem with my system and even though I was not a customer he walked me through how to fix it. He (they) was fantastic! I would use them again in a heartbeat.

I cannot even believe the professional service this company provides. Phone is answered quickly and courteously and not by a call center elsewhere in the world. Steve is TRULY AMAZING. He has come to my house numerous times during remodeling (previous ADT system) to make sure all of the the wires and hookups are performing properly and updated. All of this, during the course of 5 months and I have not even signed a contract for service or paid for anything. He is smart, definitely knows the security market, think he used to work for ADT. While I await beginning service, I still have to shout out to Steve, a stellar guy. Oh, and btw, he could have easily sold me a whole new system, but he advised mine was just fine and I should save my money. That goes a long way toward enhancing his credibility.

Too bad he never returned my email/​call for a quote. Went with Bay Alarm… so far so good, clean install.

These guys were wonderful. There rates are great and I liked the fact that they were local and understood the bay area and not just some sales rep from a nationwide company. They took their time and made sure everything looked and worked well. They cleaned up after themselves too. We had many questions and they answered them all. They even made sure the Northwest Security Sticker was centered on the window!
We have had the security system for almost 2 months now and it has really worked well. I highly recommend them.

After reading reviews from other alarm companies I noticed Northwest had the best rating. So, I gave them a shot. Steve came over and let us know what we needed and what we didn’t. He also installed everything three days after the initial visit. (Super Quick) As I am getting used to the alarm, that is accidentally setting it off, he was available to talk to me about how to tweak the alarm to my needs. It is nice to call a place and talk to a real person who knows you and your account without a number!

Steve is great — flexible on timing, willing to create a solution for your price point and as responsive as it gets. Very impressed by both his attitude and his craftsmanship — he made a great effort to hide every cable possible. He took his time during the install, even though it was getting past dinner time, and made sure it was just right. If you’re looking for a company to install security system (whether you want the monitoring or not), you’ve found it.

There are three outstanding advantages to Northwest Security: SERVICE, SERVICE, SERVICE!
I also inherited Northwest Security. They provide excellent, very attentive service and extremely reasonable prices. I have just sold my home and have moved to one where another company’s proprietary system is in place so I am discontinuing my service.
Once in 2008 I called NW Security’s office at night from the airport, because an error message on the alarm control wouldn’t set my alarm before I left home. The taxi was waiting and this was my first chance to call Northwest, from SFO. It was 10 pm & I only expected to leave voicemail. To my shock Steve answered the office phone, then went to my house to check out the situation and set the alarm for me so my house would be protected during my weekend trip. THAT“S SERVICE!!!
In summary: Northwest security has provided me excellent service at a very low price.