Noah’s Bagels

These guys really need to get it together. Most of the staff is very friendly, but the store lacks organization when it comes customer service. Sometimes the line can be out the door and there’s only 2 people on the floor. I’ve waited up to 10 minutes just to order and 15 minutes waiting for my food. There needs to be better leadership so that things run more smooth.

Not the best Noah’s in the world, but they still get the job done

I recall when this Noah’s bagels store was reasonably well run. It consistently isn’t now. (May 2016). No matter how few customers there are, service is bad. There’s a big sign which says ‘order here’ but usually you are supposed to order at the register, but there’s no effort to tell people to disregard the sign.
There is usually a person at the register who is rather rude.
(The bagels are usually OK)

This is the worst Noah’s Bagels I’ve ever been to! I am a huge fan of other locations but this one needs some serious improvement. When I went to grab breakfast around 8:30am on a weekday, it took 20 minutes to get a plain bagel with cream cheese and salmon. They charged me $ 7 for salmon and took so long. 3 employees walked in late to work while I was waiting for my food, but even with 4 workers behind the counter, the service was still extremely slow and the food lacked quality.

its 8:15 and there is one poor woman working. The service is nice when people are here but they are consistently understaffed. People are walking out! Who manages this place? It seems illegal the way they staff. There are 10 people seated and 8 people in line. The poor worker is rushing around like crazy trying to keep up to no avail. I’

What’s so difficult about toasting a bagel and putting cream cheese on it after it comes out of the toaster? Well, it was a chore this morning for the 2 ladies working at Noah’s today
! I waited almost 15 minutes from the time I ordered till the time I got my bagel! Yes, the bagels are good, but why can’t this place hold on to staff that can do their job and do it efficiently?
It’s really too bad.

The manager Alex is amazing. She made my morning with Her amazing service. I also love how the staff remembers you by name. There is a young lady with a similar name to mine salma who is always awesome with her service and remembers me by name. I live in Berkeley but every time I am craving Noah’s and I am In the city, I come here!

I can just sum in up in a few words. The WORST Noah’s Bagel shop ever. Bad service, slow service, poorly prepared food. There is nothing good to say about this place and I will not go to other Noah’s because of it. Noah’s never has had a great service process-​they need to copy their sister company, Einstein’s bagels and do a better job.

Where do I begin? OK, so the store hours are 5am-​5pm Monday through Friday.
On Wednesday morning I go to the store at 5:55am and the lights are dim and there are a few bagels in the case the shades are down. And the door is locked and no workers to be seen. I figured the worker stepped in the back for something. I waited for 5 – 7 minutes and no one appeared. I left and i go down the street to Starbucks, get a coffee and snack and head to work.
Friday morning, I’m still craving a bagel so I arrive to the store at 6:15am. Same thing as Wednesday, bagels in the case, the lights dim, shades down. But this time there are two workers in view; one is sitting in the booth feet up, playing with her smart phone the other is near the counter. I walk up to the door and the door is locked! The one worker on her phone looks up and then goes right back to her phone. I knocked on the door/​window and she comes to the door and opens it just a crack and tells me they are closed «come back some other time». I say: «the website says you are open at 5:00am». She said «no we are going to open at 7:30am today, we will open when the customers get here». So, am I not a customer?
I asked for he managers number and she claimed they don’t have a manager. I asked again and she locked the door and got «Danny’s» number.
She slides the paper through the door and and walks back to the booth. Sits down and puts her feet up and starts using her phone again.
WTF!!! That was the weirdest experience in a bagel shop I’ve ever had. I will never go back.

I am updating my initial review of this business. Since the new manager «Danny» has been at the helm there have been major and I do mean major improvements! The staff is awesome! Alice and Saba rock! They are much more professional and friendly. Danny has come in and absolutely turned this entire place around to run like it should ! No more waiting 45+ minutes for a bagel. No more attitude from employees. No more coming into a bagel shop and they are out of the most popular bagel.
Kudos to management for putting a manger in place that is qualified to run the place and kudos to Danny for turning this store around!

Sometimes you’ve got to give a place another chance. In the case of Noah’s, I’ve had to give them several chances due to inconsistent food prep.
Lukewarm bagels with insufficient amount of shmear time and time again to finally a nice warm toasted bagel with the right portion of shmear.
This most recent time I even got a senori discount on my order. I didn’t know they offered a senior discount! Even better.
It’s been much traffic as La Boulange next door shuttered.
The most recent staff seems efficient and quick. Hope it keeps up.

They had a sign up on 3÷1− open at 7am. Not reliable so never coming back to this location

It’s 6:15 AM (open at 6) on a Monday. The doors are locked, the lights are down, and the employees are blasting music like it’s a nightclub. Really…

Dear Noah. How is it possible to just screw everything up 5 out of 5 times no matter what location I go to? San Jose? Lakeshore Plaza? West Portal? Doesn’t matter.
Has anyone ever actually ordered a bagel with lox and NO cream cheese? No, they have not:/
There is seriously something wrong on an organizational with Noah’s. It’s just mind boggling.

Read Chantelle D’s review she is spot on. The service at this location sucks! Be prepared for the weekend rush.
Waited 25 min for a toasted bagel with cream cheese. Ridiculous!
Food okay but the kids who are running this place on the weekend need some supervision to crank out orders. Nothing NY about this place.

I would never normally Unilocal a cheap bagel place, but we had great service earlier this morning!
There were 2 girls working at the time– Daniella and another who’s name we didn’t catch. They were super friendly and made a 30 second interaction fun.
My boyfriend confused himself because his order was so complicated, but the girls just laughed and still made his sandwich right.
*I also recommend both the strawberry and honey almond cream cheese if you’re looking for something sweet and different.

Came here for a bagel with cream cheese and the staff failed. How do you fail at that? Let me tell you a story.
Came here on a Friday for a something to eat to go. Asked for a plain bagel with cream cheese. It sounded simple enough, or so I thought!
When I finally got my bagel it was not in any condition to eat. First off, the bagel was toasted for way too long. It was burnt and it was obvious. And the cream cheese did not help at all.
All I could really do was shake my head at how pathetic this bagel looked.
I gave some effort to try and eat it but the bagel was well beyond digestible.
I left this place understanding why the are always HIRING. The service is BAD and the food is not any better. This Noahs may be just as bad as the one on Sloat Blvd.
Do not expect Greatness because what you will receive is below average.
This is the reality. Take your chances.

I love me a Noah’s bagel but this place is always a shit show no matter what time you go but ESPECIALLY on the weekends — which let’s be honest, kind of blows my mind — you should be playing your A game for the expected weekend warriors. But I’ve actually heard the cashier say on multiple weekends (when I’m standing in line for 20 minutes because they are quite literally out of bagels and coffee): «We just weren’t expecting such a rush.»
Wait.
You weren’t expecting a rush of people on Saturday morning at 10am who want bagels and coffee? Seems like that’s something you could prepare a little bit better for???
The staff always seem super stressed, super high, super scattered or a combination of all three and they are almost always out of everything and/​or will get your order wildly wrong. They’ve put cream cheese on an egg & cheese sandwich, given me Lox cream cheese when I asked for cream cheese and lox (and then ask me what Lox was when I tried to rectify my order…) and actual veggies when I’ve asked for veggie cream cheese… Sadly, I’ve gotten used to it so I know what to expect and I do have to admit, it can be occasionally amusing to see other customers experience the ineptitude for the first time (I feel your pain!).
Unfortunately since this is the only bagel game in WP, I will likely still go when I have a bagel craving, but a fair warning to others that you’re going to need to jump through some hoops to get your bagel, schmear and lox (which they’ll likely be out of)

Dear Noah’s West Portal,
How do you have coffee that is not hot and cheese that is not melted and give me the wrong bagel and take a long time and not give me the cup for coffee and generally have no idea what is going on and also be out of most of the bagels at 9:45 am on a Wednesday?
Also, the cashier called over her co-​worker, a large black man, with the term «negrito» so there’s that…

This has to be the most inept bagel shop that I’ve ever been to.
We enter there are 2 guys working and a lady that appeared to be the manager. There were about six customers all waiting for their orders. It took over 20 minutes to get our order of 3 sliced bagels, two bacon and spinach paninis and hummus. When we walked in we saw sourdough bagels but they ran out because they filled another person’s order that came in after me. The panini was no panini, last time I checked a panini was grilled. See picture for reference.
Attitudes were poor towards each other and towards customers, energy was low in this location. What a shame.