Nine West

Great shoes. It would be nice if the employees didn’t act like you were trying to steal their first born just by walking in. «Ugh… WHY do you want to return these??» Purely to make you have to do something other than play on your phone that’s why. I imagine the employees are purely working for the staff discount. If it was on commission they would probably be living in their cars. Order online and hope you don’t have to return them.

Wish I could give negative stars.
This review is too wordy: short version:
Do not buy their shoes because if you find something wrong with them after they have been worn: NO RETURN!
BEWARE OF HARD PLASTIC HEELS… VERY SLIPPERY.
Cheaper than rubber or soft plastic!!!
I used to shop here often because I could go during my lunch break.
The shoe were cheap and fun; often a bit trendy «cheap thrills».
They also happen to fit my feet perfectly.
So, now that I was a loyal customer for sporty shoes; what happened?
Went in May 14^th and bought white ballet slipper looking shoes w. silver toe section.
So cute!
SF has no bags so I decided to just wear them out of the store and put my shoe in my purse.
Before I got 3 blocks away I noticed that the heels were dangerously slippery.
Saw the shoe maker went in and asked him what to do.
Answer: $ 25.00 for new heels since these were hard Plastic not Rubber.
I explained that w/​50% off they only cost $ 30.00.
He abraided the heels so they wouldn’t be slippery.
Needless to say that night I slipped on smooth pavement and got a major black and blue for my troubles.
I returned to the shoe store and was told that I could not return them since I had no BOX??? What the h???
I called the company and they said I should send them in and they would issue a refund in 3 – 4 weeks.
Spent 11.50 postage and sent them back with the receipt and the forms that they emailed me.
4 weeks later I got a UPS package. 9 West returned the shoes I had sent them, no note no explanation.
I called and they said that there was no manufacturer’s defect; so they returned them. I gather they never heard of design defects.
They offered to send me a 20% discount on my next purchase!!!
News flash! Never shopping there again.

I never knew this location existed! I found a gem a way from the down town location. The sales girls that were helping me were awesome. I needed new pumps for work and they were having a pump sale! Score. The store manager was so nice and sweet and focused on my needs and concerns for the whole hour I was there. I can’t wait to go back and purchase FUN shoes. Love this location!

Cute shoes but bad customer service. Just bought an expensive pair of shoes with a default on it and no discount was offered to me. I really needed the shoes for a work event and didn’t have the time to go to another Nine West store.
I won’t come back, plain and simple.

I’ve been shopping this Nine West for years and when I visit S. F, Union Square, it’s the first store I want to go to. Today I went there after not going to the City for a while and was shocked to find that it was their last day and they were closing!!!
I was so bummed even though I bought 3 pairs of really cute evening shoes for rock bottom prices.
What happened? First they closed my hometown store in Corte Madera (Marin) then it was Grant St., then Embarcedero (or vice versa) leaving the dinky one in Westfield Mall which doesn’t have much inventory is still open in the area. t heard the one in Valley Fair in Santa Clara closed as well. So I don’t know what is going on with Nine West, they’re one of my favorite brand of shoes. Cute, comfy and affordable.
I don’t like their outlet stores. They don’t have the bargains their retail stores do nor the quality or trendy styles.
All in all, I’m going to really miss this store. :-(

I buy all of my «work» pumps from Nine West. Once i break them in, i can practically run in them. They have all sorts of work styles to choose from. pointy to low heel. Moderately priced and they last forever if you reheel them and put a rubber sole on. i don’t need expensive shoes to wear to work, especially if I’m walking around 90% of the day. I need comfortable, long lasting and stylish heels for the modern day career woman.

I was pleasantly surprised when I walked into the Union Street Nine West store today.
The store was busy, the salespeople were friendly and I was able to find a new brown boots.
The only disappointment is when I returned home I checked my email to find a 30% Friends and Family discount. Hopefully I’ll be able to have them refund the difference tomorrow.