Ng’s Cleaners

I’m not the type of person writing many reviews as you can see in my profile, but I do really have to write a review for this cleaner to share my experience with other potential customers.
I used to go to this cleaners because it’s on my way home and I put my shirts once a week or two. No complain except they don’t accept credit card and except that they takes a few days to clean although they put a big sign of same day cleaning.
Before thanksgiving, I picked up my shirts as usual and saw that the neck area of my white shirt is not clean, so I told the lady this is not clean. She said it’s white and she can’t tell. I kept asking this is not what it’s supposed to be, and she called her husband. Initially he argued in the same way, it’s white. After a few minutes of arguing, he accepted that and offered cleaning one more time for free. If this is all I’ve experienced, I would have never taken my time to write this review.
Today, I stopped by the cleaner and picked up my shirt. The shirt is white but it has small dots, and I found out my shirt became pale yellow. Funny thing is that a small area on the collar still has the original color. I told the lady the shirt is damaged, and again she said she can’t tell the color, and called her husband. He used the same argument, he can’t see the dots at all. I asked him to wear glasses. Even with that he said it’s a white shirt. So I took a picture and zoomed in, showed to him. Now he changed his argument that the shirt was this way. Then the color of the shirt can’t be changed except the collar. Finally his last argument was that he’s not responsible to fastness.
I understand one can make a mistake, and I believe as a owner of a business, the best thing he could do in this situation, he could just say sorry and probably he can offer me reimbursement (according to the receipt he’s only responsible up to 10 times of laundry fee, which will be less than $ 20). I wouldn’t be this mad if he just told me (even if it’s a lie) that he’s sorry about that.
Maybe I should stop here because writing this review makes me more mad and can’t believe such business still has customers.

Ng’s Cleaners:
So originally I started coming here due to their proximity to my apartment, but even after I moved a few blocks further away from them a few years ago I kept coming back. Now some of that may be related to me being a lazy-​bum and not wanting to find a new place, but it at least shows that they’ve been good to me over years, as I’ve never had a problem with them.
Basically, it’s a small business that’s run by an old Asian couple, so it’s not a fancy place by any means. But they’re very friendly, and they offer fast, reliable service — i.e. they get the job done, and that’s all you’re really looking for when going to the cleaners.
Additionally, there is a definite advantage of seeing the same faces every time you come in, as they do their best to accommodate you. In my experience, whenever I’ve needed any special accommodations (rush service, repair, special treatment), they’ve always taken care of it no problem.
Main downside with this place (as mentioned in my tip) is that they don’t take credit card, so you NEED to bring cash, which can be a pain for many people. Luckily, Chase and BofA have branches one and two blocks away, respectively, so if you’re in a real tight spot with cash you can always head there before you pick up your clothes.
If you already have a go-​to cleaners in the area — no need to change. But if you’re looking for a new place to go, Ng’s Cleaners will certainly do the job.

She’s fast and good with a thread and friendly on top of that.

Ng’s Cleaners is a family owned business thats been there for years. Now, there is a couple who runs the entire business. They are fast, friendly and efficient. Not once have they ever messed up on my clothes. I actually brought my cousin’s dress here to get altered for a wedding and they were able to finish in one day! It wasn’t an easy job and I knew it usually would take a few days but they were able to do it in 1 day! Not only was it a fast turnaround time, the sewing was also great! I would definitely come here again and refer people to this cleaners as well. FORGET MARTINI’S CLEANERS!!!

Speedy dry cleaning, though they don’t really stick to the advertised 3 hours (I brought a shirt in at 11am and they said they could have it done by 6pm at the earliest). No same day service for wash & fold. I thought the couple that runs the place was quite nice, and contrary to some of the other reviews on this page I found Ng’s to be reasonably well-​kept. I would definitely go here again, although based on experience to date I still prefer Martini’s across the street.

This place is a sham.
I’m not one to judge a book by its cover but… I’m almost positive this place is a front. The «family» that runs it seems to have such disdain for life and the place is just in shambles. Its cheap and they haven’t ruined my clothes to date, but I always wonder if I will see that cashmere sweater ever again. Walk in there, soak it up, then walk directly across the street to Martini’s Cleaners and see what I mean. (segway into Martini’s review).

I could not believe how fast they were able to shorten the straps in a dress that my gf wanted to wear to a wedding this weekend. We brought the dress in… told the lady how much to shorten and she told us to come back in one hour. It was not a simple task that can be easily done at home. It was a thick strap so she had to take it apart and re-​do it. Fast and a wonderful job!!!

Too bad you can’t do zero stars. This place is horrible. I took a very light stone colored suit there because the jacket had some mold on it and why not get the skirt cleaned at the same time. I asked him to do what he could to get rid of the stain, and the jacket came back PINK and SHRUNKEN (the skirt a lighter shade of pink). When I complained and showed him the ticket, he took the ticket then said that there wasn’t anything he could do about it. I told him that I wanted him to give me money so I could replace the suit ($ 150), he said no. Then I told him that I wanted my ticket back and he refused! I left and haven’t been back since.
I took the suit to Martini Cleaners down the street, and they said that it looked like they used some chemicals to clean the suit that are completely incompatible with the fabric, hence th pink shell and shrunken lining. I get that they were trying to get rid of the stain, but i feel like they should have asked me before completely ruining the suit, as the stain was in a place where I had other options (go to a ¾ length sleeve, perhaps). Sigh. Never again.