New State Cleaners

I’ve been coming to New State Cleaners since 1994. Back then New State Cleaners was under different ownership. The current owner is a wonderful Chinese woman (Sorry, I don’t know her name). I stopped in a couple months ago and explained my dissatisfaction with «Rinse» and «Crystal» Cleaners (See my previous reviews about these businesses). I specifically asked if she could do wash and fold with non scented detergent, something the two previous companies said they could do but were unable to do, I was assured she could.
I’m happy to report my wash n fold has arrived scent each time I have taken it in, I have also had some alterations done on a several pair of trousers, very good work at a fair price.
Just wanted to publish a positive review about a laundry service that understands some of us don’t like scented detergents.
I only wish this business accepted credit cards, it’s a cash only business.

Very happy with the service. I see Suzy every Saturday and she always welcomes me with a smile. On time delivery.
We have even gotten pants and shirts altered from here and she does a thorough and complete job. There is a changing room too which helps get the measurements perfect.
Repeat customers for sure!

Great service and Suzy, the owner, is very nice. She’s my go to for alterations and dry cleaning. She even altered my wedding dress when the zipper broke. Simply great.

Great neighborhood dry cleaner and tailor — Suzy, the owner, is very nice and does excellent work at reasonable prices. A few examples of her amazing work:
Dry-​Cleaning/​Washing
I had been storing a small keg of a home-​brewed porter — unknown to me, it sprang a leak and over the course of a week it transfered its contents into our formerly sparkling white down comforter. Suzy to the rescue! 3 days and about 35 bucks later we had our comforter back, good as new! I’ve also had a few shirts dry cleaned here and have no complaints.
Alterations
Since the comforter incident, we’ve been back several times and have had equally good experiences with her alterations. We’ve had a number of items altered here including jeans (pretty basic hemming) and tailoring my fiancée’s cocktail dress (little more complicated). She also did an excellent job on very significant tailoring on my fiancée’s bridal blouse and lengha (traditional Indian skirt) — given all the heavy embroidery/​beads and the unknown tailoring from India, we were especially impressed by the quality of Suzy’s work. We’ve since gone back to get other Indian outfits tailored with equal success.
All in all great work — highly recommend checking Suzy’s little shop next time you need something cleaned or tailored!

Neighborhood cleaner with a very friendly and sweet owner. My wife needed me to pick up her pants for a meeting tomorrow. I didn’t have any cash on me, but Suzy recognized me and let me pick up half of my order ahead of time and pay the rest tomorrow. Definitely wins my business.

Ive been giving them a chance for 15 months and I only go here if I’m desperate! But now I’ll remind myself that I’ll never be desperate enough again! They are double the price of anyone around and offer doubly LESS customer service. They never even say «thank you».
I take full responsibility for recently forgetting to pick up my dry cleaning for a week and a half. However, what’s the point of asking for my phone number every time I drop off if they’re not going to use it? Customer service is very important to me. I want to spend my money in places that appreciate my business. BTW, they charge $ 12 for a suit and $ 5 for sweaters and blouses.
If you don’t care about how much your dry cleaning costs and customer service is the least of your worries, then they do a quality job; Just not worth it to me.

This place is a hidden gem! I’ve had two bridesmaid dresses tailored here and they do an amazing job. These dresses were silk chiffon & taffeta, etc. I’ve had the bust taken in and multi layer full dresses hemmed. Each time the dresses fit perfect! I’ve moved to a different part of the city but I will still make the trek to here for my tailoring needs.

The people here are very friendly, and the location is extremely convenient, so it pains me to write this, but my most recent experience has forced me to write this place off as yet another cleaner that it isn’t worth going to.
I brought them a comforter with a small tear and asked them to fix it and launder it. I made it very clear that I did not require a quality fix — I just needed the seam restitched so the batting wouldn’t come out.
I just went to pick the comforter up with $ 20 in hand, only to discover that they were charging me $ 25! For 2 minutes worth of sewing and some laundering! That is beyond outrageous. Compounding the problem, they don’t take credit cards at all. Most cleaners allow you to use plastic if the charge is greater than $ 15 or so. I ended up leaving without my comforter.
While I appreciate how nice the people at New State Cleaners are when I drop stuff off, the prices are completely unjustified.

Defienitely not the cheapest, or fastest cleaners in town– but I’ve found them to do an excellent job. Always friendly and courteous and done on time. I’ve only had shirts done here– but they are clean crisp and perfect (thanks for the heavy starch– which I request).

Oh how I want to give Suzy 5 stars, she is the sweetest lady, but she has ruined way too many of my suits!
I went to this place because it is right near home, very well priced and of course friendly. About 3 months ago the buttons on my shirts (3 of 10) were burnt off. I took them in and she agreed to fix them, I had already lost the spare buttons for them but they were pretty stock. When I picked them up a day later the buttons were ALL WRONG, they were two sizes too big and a totally different color!!! She said she could not find any that matched.
Considering this was the first time and the convenience of the place I gave her another shot, and just last week she stained a BRAND NEW SUIT! There were water marks and starch all over the front and she said that was normal. I am sorry but that is NOT normal. Sorry but I will not be back.

Indeed, a one woman operation. Courtesy, good work, fast service. Respect for your garments: no writing, no stapling on shirts.

Suzanne Rocks! Always a smile. I’ve been going here for over 10 years. No matter where I have lived in the city, I still go to her. She does all my laundry and dry cleaning. Her prices are great and everything comes back to me folded perfect and wrapped like a gift. Easy parking right in front. Never a problem.

What can I say about Suzy that hasn’t already been said. She’s a one woman show. Suzy is fast, friendly and reliable. I always have great conversations with her, she’s definitely running a great biz. She is the reason Mom and Pop shops live and thrive in SF. Kudos to a great neighboorhood spot. I’m a fan.

Suzy is the best! Prices are great, and she even alters my waistline (darn, it’s not getting smaller). Her turnaround is very quick, and never, ever in my life have I ever seen more neatly folded laundry. My Drill Sgt. would be proud. Suzy has a great attitude, and makes you want to come back over and over again. I am now going on four years, and I am very happy.

This is the only place I use in the city. Fast turnaround, and soooooo nice. This lady has repaired tons of my jeans and pants.

Great cleaning, and super friendly service. Her alteration work is great too, and very reasonably priced.

Suzanne is a one woman operation who truly rocks. her prices and attitude about all my clothing woes, including dry cleaning and dirty laundry, make her a neighborhood gem.