Netzero

This company is a nightmare! It should be named ZeroNet.
Four Hot Spot modems… none of them worked. All were different and all came with a built-​in SIM Card error.
During the months I attempted to get their stuff to actually work, they overcharged me for time I couldn’t possibly have used, charged me for modems I had returned (get a receipt with the Tracking Number or you’re out 150 bucks), gave the most lame attempts at so-​called Customer Service I have ever experienced.
The goal is to find a way to transfer you to their Bermuda Triangle Tech. Dept.
The company specializes in proving excellent frustration.
I actually hate NetZero.

I should be able to give this minus stars as it took me a month to cancel my Netzero Broadband? NetZero Stick account. In Nov 2015 I signed up for the service, the expensive Platinum Service $ 83 per month and they sent me the stick for $ 40 and activation was $ 20 and prorated my first month. The service does not work in my area, I got no signal at all and I tried everything they instructed. No biggie I’d cancel and get a refund. Not at all.
They billed me a prorated month of service so it was $ 66.90 and $ 69.08 and after 28 min 30 sec on the phone they said in 2 – 3 biz days they will have refunded my month but I’m out the $ 66 on the stick and activation. No refund on an item they sold to me that does not work. Then I called again to verify cancellation only to get a bill and a charge 3 weeks after I was able to successfully cancel and then contacted them again. Their reply was:
Please note that as your NetZero Mobile Broadband is a month-​to-​month service, your cancellation ensures that you would no longer be charged on a recurring basis.
Your account signed up for Norton 360 service charged at $ 6.95 per month.
So I had to call again and cancel this which I never ordered and didn’t work anyway since I didn;t have service I subscribed to. Just the worst experience ever. Steer clear of NetZero unless you want to be ripped off as I was.

This internet service sucks so much, I reach my data within less than 1 week I just got this service and only had this service for 5 days and I am so dissatisfied in this service first they charge my card before I even get the stick for the Internet service so I called today to get this service cancel so I’m just so unhappy with the service and then when you still had the stick in your laptop you’re still using the data which I did not know this in this eaten up all the data
I called customer service and they was like well will give you 2000 MB for free since she didn’t know about the stick if it’s left in the laptop it will eat up your data I am going to Comcast for my internet this is really ridiculous when I was with clear I never had any problems now but they went out of business I really don’t know what to do

Watch out for the sales pitch with this company. You pay for megabytes of downloaded information per month & not for the internet speed! Once my «life partner» had downloaded a couple of movies, Net Zero suspended our service and demanded additional fees to reinstate the service. At that point, I realized the «process» Net Zero was using — megabyte usage rather than speed. I cancelled the service after only 4 hours and GLADLY took the loss to be rid of this «service». The $ 130 paid (there was a modem to purchase also) was a valuable learning lesson I guess. I think less of NetZero than I do COX Communications. (I would not have thought that possible!)
Yo Unilocal folks. Please add a «zero» star rating if conveniently possible. NetZero would certainly earn it.

This is a very deceptive company.
43.71 $ to get you started
Then 74.87 $ for 20gb
So first month you end it up paying 118 $ Lol the signal sucks, hate to say this but cox is better

I set up this service for a senior who only uses an iPad. The service is cheap and for good reason. We are in Chicago– not a rural town and I had to hang the device in the window to get service. At least once a week, I would get a call that the iPad was broken. It was the loss of service through NetZero. Try to explain how to search for WiFi to an 88 year old! I finally gave up and tried to cancel the account. After over 30 minutes of listening to better and better deals being offered, (I got them to offer me unlimited service for $ 2.99 a month!) I kept answering with «No thank you!» Until finally they gave up. I was then put on hold waiting for a «supervisor» to approve the cancellation! Come on guys, do you think I would accept it if the supervisor disapproved?
Do yourself a favor and stay away from this shoddy company. If I could post no stars, I would.

I saw an advertisement for net zero and signed up for internet service. My husband came home minutes later and told me it was not what we were looking for. I called back immediately to cancel and the girl told me no problem there will be no charges. I never received hot spot in mail and never used service. I just starting to pay attention to my bank statement after a move and discovered they’ve charged my account over 200.00 without authorization. I called and they wanted an additional 99.00 for an early termination. No one I talked to spoke English and they kept reading from a script: «I understand your problem.» Well no you don’t! I talked to 5 different people and all just scammed me along. Had to cancel my debit card and file a fraud complaint with my bank. I hope they go the way of flow TV. Who wants to be carrying a brick around with them in the first place?

I was hoping to find a cheap but decent internet service in SF, but Netzero could not have been so way off track! Believe it or not, their service is much more expensive and much worse than many others out there. They got me on the gimmick of being very economical. I figured that I could probably put up with the ok service if I could save some $. Turns out, I’ve actually spent much more with Netzero than if I had stayed with my old service provider :(Their $ 19.99 a-​month plan only lasted me 2 days of service! When I called them to find out why my plan had reached its limit so quickly, they said that I had watched a few movies and gone online. Well, Duh! It’s the 21^st century! Of course I had! Their $ 19.99 plan is probably only targeted for those who live in Iceland and dislike using internet service. Netzero, GET REAL! and get off this planet for good because you are definitely a joke for the 21^st century.

If only there’s a –5 stars I’d gladly award this useless company. I pay $ 33 a month for supposedly 3Mps Hi-​Speed signal. DIdn’t feel like 3Mbps and I was getting non-​stop dropped connection daily. Called them up and got the run around finally having a field tech confirm that their line partner transmission center is too far from my location causing the dropped connection. I was downgraded from 3 Mbps to 2 Mbps plus the temperemental dropped conxns. Called them up for charge adjustment and they said it’s not their fault if their equipment is inferior or the serivce has major shortcomings. Not a penny adjusted of my monthly bill.
This is a knot short of criminal.
Avoid! Avoid! Avoid!

Terrible customer service! Tried using their device and somehow went over the data limit with very minimal usage. Would not let me get a refund, so I’m just cancelling. Even then you gotta wait on the phone for an eternity just to do that. It’s no coincidence. Screw these guys.

This is a terrible service. It went from bad to awful. Thank God my year contract is up:
1. They say the service is $ 20 a month. But after you sign up, there’s a $ 2.95 «account maintenance fee.» I’ve spent the past week trying to find out what exactly they do for an «account maintenance fee» and what is my extra three dollars getting me. Is there someone whose job at Netzero is to do maintenance on all the accounts and all this extra $ 2.95 from everyone goes to pay that guy? Well, apparently no one knows. All the responses I keep getting are «we are competitive with other internet services» and «our rates are the cheapest» but I can’t get an actual answer to what this «accountant maintenance fee» is actually for. Of course we all know it’s for nothing, you’re actually paying $ 23 a month for the service, but they’re trying to scam people by claiming it’s $ 20 (and a 3 dollar maintenance fee on top. That’s sleazy as they come. I’d expect AT&T to pull that scam (and maybe if they read this, light bulbs go off in their heads and everyone in the US with AT&T internet all of a sudden has an «Account maintenance fee» because some exec at AT&T read this review).
2. I’ve actually had a Netzero email account since the ‘90s. For a couple years back then, I had the service when it was a free dial up — the premise being they’d put a bar at the top of your screen with ads you could click on but you didn’t pay anything for it. When they became a pay service I dropped them but I’ve had that same email since. I don’t use it often but I found out semi-​recently that there are ads in the email (when I was trying to sell something on craigslist — people would not respond to my email). It turns out the ads in the email make it look just like spam (so they’re worthless on craigslist because people think you’re spamming them). So I figured when I got the pay service, there wouldn’t be any ad in the new email account. Wrong. There are still ads in the email. So even though I’m paying a monthly fee, they’re still putting ads in my email so that email account goes on the shelf. Another sleazy maneuver.
The modem the first few months would go out about once a week. Soon it was twice a week. Now it’s daily. Sometimes it will be out for 20 minutes sometimes for hours. But it’s every day. I stopped calling «support» because their answer for everything is «unplug. Now plug back in. Now unplug the phone line. Now plug it back in» Literally. The same thing. They refuse to admit their modem doesn’t work or send me a good one. I’m done with this crappy service. I’d rather have no internet than this terrible service. AVOID

I definitely agree with the others that do not like the Netzero Service.
However I would like to add that I never got a chance to use it. A family member ordered this service for their home but could not get their service up and running so I called up Netzero customer service to cancel it. They are VERY reluctant to cancel the service.
First they would like to suspend your account instead of actually canceling it but I decline. At this point they would get VERY angry (great customer service?). Then they would like for you to keep your protection plan if you have it, which I further declined and also keep your email. They would not understand how I stated I want no more NetZero period. After my frustration they almost started to scream and put me on hold. WOW.
With this type of customer service, or lack there of, it is no wonder comcast and att are claiming all of the internet users.

I own a very small business, and set up NetZero as our ISP because we really didn’t need whiz-​bang connection speeds and they were cheap.
Sounded like a match, so we got the dial-​up for necessities.
We developed a need for faster speed, and upgraded to Netzero DSL. When we did, 3 years ago, Netzero informed us they would have to add a «1» to our email address. Fine. Our email, sans the «1», continued to arrive at our new DSL address.
When we recently replaced our dilapidated, donated computer for a new one, the DSL had stopped working. I thought it was the fault of our aged computer, but when we got the new one I found I was unable to restore DSL service, even though I still had their installation CD, and worked through their 22 page «help» document. I called them for help.
This means calling India, and trying to communicate with someone who is very difficult to understand. They all tell you their name is Mike, or Scott, or Norman. So you start off with a lie.
I started out with tech support, which charges $ 1.95 a minute. After explaining my problem, «Gary» informed me that I did not have a DSL account with Netzero, even though I was staring at invoices they had been charging me for 3 years. He said I would have to contact the billing department to sort that out, and gave me the number.
Very long story a bit shorter, I was shuffled from billing to tech and back again for 7 phone calls. Everyone I spoke to asked the same 2 questions: «What is your name?», and «What is the address associated with the account». It turns out they really needed to know what name was associated with the account (my business partner), and the ISP adress they had arbitrarily assigned to us 3 years ago (with the «1»).
I had opened a second dial-​up account to have some internet connectivity when the DSL failed, and not one of Netzero’s «customer service» representatives could recognize that fact, but instead kept shuffling me off to the next department.
After 2 weeks and 7 frustrating phone calls, mostly with ESL «help» that I had to repeatedly ask to repeat thier bad advice, I hope to receive a replacement modem for their defective one. This was the problem I knew had to be addressed when the whole ordeal began.
Bottom line… Netzero sucks, They are CHEAP, in every sense of the word. Their customer service is lousy, and their hardware fails.
Go elsewhere if you can.

no WAY, no how. zetzero is the WORST provider in the us. their internet is slow and unreliable. heaven forbid you should be late on a payment. instead of just cutting you off and billing you, they will actually dip into your ACCOUNT and take money! if you try to terminate your account early because they SUCK be prepared for them to try and take $ 100 from your account directly! My mom tried to get service from them, they didn’t send her the software. so she calls them, and they say «you need the software to start up.» DUHH! so try not to use netzero unless you can’t afford anything else.

If I could give NetZero less than one star I would. Here’s my story:
I signed up for Net Zero DSL in January of 2008. 9 months later I am in the middle of a divorce. Due to this I had to move. But, I didn’t move far… just five blocks away. When I settled into my new apartment, I could not get on the internet. So, I called tech support.
The answer to my problem was that anytime I change something, such as my address this effects my service. So, even though DSL is offered the five blocks that I moved, I could not connect to my old internet service. I was forwarded to a customer service rep.
The rep told me that because I had was on a year contract, I was not allowed to move. My options were to:
A) terminate my contract, pay the $ 150 termination fee, and start a new contract; or
B) keep paying my monthly fee, but not be able to get on the internet.
I explained to them my situation, but they would not budge on their policies. I asked to speak to a manager, and they gave me a «deal.» They said that I would just have to pay for October’s bill, and the rest of my contract would be free. At the end of my contract in January they would cancel my service.
After this I looked up to see if anyone had the same issues as I was having (this is something I should have done in the beginning). The only issues people had was that NetZero would keep taking money out of their account long after their service was terminated. So, I kept an eye on my account. November and December went by and no money was taken out.
Today (January 13^th) I checked my online account and saw that they took out their monthly fee. I called customer service, but again they would not budge. They said that my contract isn’t up until the 17^th, and that I would have to pay this month for service I do not have. They also said that if I wanted to cancel my service, I would be charged a termination fee. I was told to call back on the 17^th to have my contract canceled.

Come on guys I’m a San Franciscan. I live in rush. Because of you I can’t get to me Unilocal in the few seconds that I desire. Your high speed just does not reach my standards of getting from page to page. I’m impatient! And I know it’s only $ 9.99 for your Internet service and $ 14.99 for your High Speed Internet service, but com’n! It’s the year 2007, we love speed! And roller coasters! And Ferraris! And legs! And Cheetahs! And women that look like cheetahs! Com’n!
Netzero High Speed vs. Comcast High Speed
(Annual Internet Grandprix from San Francisco to Timbukatu)
READY! SET! GO!!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|^^^^^^^^^^^^|
| Netzero «««;[)))))
|_…_…______= ] |
«(@)’(@)””””*|(@)
S.F. Timbaktu.
Start. Finish.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
_​_​_​_​|^^^^^^^^^^^^|
_​_​_​_​_​_​_​_​_​| Comcast «««;[)))))
_​_​_​_​_​|_…_…______= ] |
«(@)’(@)””””*|(@)
S.F. Timbuktu.
Start. Finish.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
My suggestion. Until Netzero comes out with a service that compares to Comcast DSL with the same low Netzero prices, go with Comcast. You’ll get more bang for your buck.

I have had netzero for almost 7 – 8 years running now. I have plenty of complaints, but it is more reliable and cheaper than AOL. When I started, Netzero was free (of course you had all those random commercial bars, I could bear it, just keep it on your background). The funny part on the commercial bar was that at some point between updates and old accounts, my first account had somehow managed to eliminate that wierd commercial bar on my screen, which I thoroughly enjoyed, bigger screen space!
However, with DSL, cable, etc. services available, Netzero as well as dialup in general has been left in the dust. However, there service has never wavered for me. But of course, they forced me to make a new account after they canceled my account for breaking their «unlimited internet access» limit. I found that rather ridiculous. However, it’s cheap, 10 bucks, what do you expect? And half the time I find ways to get away with paying a few bucks less.