Natural Wonder Face & Body

I am so done with this place, with Zhi Zhi, with her staff. I have been coming here LOYALLY for the past 5 or so years, maybe a little more. I put up with Zhi Zhi and the fact that she was constantly late to my appointments. Each appointment I had scehduled with her, she was at least ten minutes late and the longest I have waited for her is 45 minutes. Yes, she is great at doing my eyebrows, yes she knows exactly what I want, but I am so done with her unprofessionalism, her lack of concern for keeping appointments and her rude staff that can barely do their jobs.
The last straw was my appointment with her yesterday. I scheduled the appointment for 12:00PM (no it wasn’t early in the morning or late in the evening). He receptionist, like always, gave me trouble with scheduling the appointment over the phone. I wanted a little earlier than 12, like 11:30, but she said no, «How about 11? Or 12?» I asked her if Zhi Zhi had another appointment and she said no, so … what? Anyways, after about five minutes of going back and forth, I settled for 12 because my eyebrows were a mess and I needed them waxed ASAP.
I arrive for my appointment at 11:43AM because I figured that if maybe I showed up early, Zhi Zhi might take me early, but no biggie if I have to wait. The doors are locked. What? There was the sign for prices outside the store, and the open sign was lit up, but no one was in side and the doors were locked. What??? So I call to see If i can figure out what’s going on. I see and hear the phone ring through the glass storefront, and no one answers it. Ten minutes later of me waiting outside and calling them, trying to figure out what is going on and the receptionist decides to waltz on down to open the door. No sorry, no type of «woops, I forgot to unlock the door».
I sit down and tell her I’m here for my appointment with Zhi Zhi. Twenty minutes later at 12:10, I ask the receptionist how long Zhi Zhi is going to be because I have another appointment at 12:45. Usually it takes Zhi Zhi no more than ten minutes to wax my eyebrows, and I would of have had plenty of time if she wasn’t late. The receptionist says she called Zhi Zhi and confirmed the appointment. So I said «So Zhi Zhi is on her way?» the receptionist responded with a «I don’t know, I just confirmed the appointment.» What??? Why didn’t you ask her if she was on her way? Or how long she was going to be? Or maybe why she was late? Or if I should reschedule? So I ask the receptionist to call her again, to ask how long she will be. The receptionist refuses and says «I just called her» Okay, well that doesn’t tell me how long she is going to be, and at this point she is already 15 minutes late. So after being twenty minutes late, the receptionist said she called again (which I did not see her do), and says that Zhi Zhi isn’t picking up her phone. Well isn’t that lovely.
At 12:30, Zhi Zhi decides to show up to my appointment, half an hour late, with an explanation that she was late because of her doctor’s appointment. Okay well then why didn’t you call to tell your receptionist that I should reschedule? Why didn’t you realize that you were going to be running late and then call to ask me if it is okay to wait? What kind of customer service is this when I have been coming to you, giving you all of my business for 5+ years?
At this point, I am so fed up and I tell her I am in a rush and have another appointment to go to. She then proceeds to wax my eyebrows and make small talk. No screw you Zhi Zhi, I am tired of your bullsh**, you clearly have no idea how to run a business, nor do you, a grown woman, know how to arrive on time. I suppose I should of have learned my lesson the other hundreds of times you were late.
At the end of this, she offers me no discount, no apologies, nothing. I am never coming back, never giving Zhi Zhi or this horrible business another cent of my money. I don’t care how well Zhi Zhi does my eyebrows, she overcharges (really, $ 15 for an eyebrow waxing is a bit much and adds up), she doesn’t provide even decent customer service, and her staff constantly make me feel unwelcome and unwanted. Why am I paying for this???

I went in on a Tuesday evening (5pm) and was greeted by the receptionist, who said she could wax my eyebrows.
I wish I would’ve gone with my gut instinct and left. Long story short, she got wax in my HAIR, ripped some of my skin on my eyelid, waxed unevenly, and when she plucked my eyebrows it felt like she was stabbing me!
I don’t recommend this place at all. $ 15 for such a mediocre job.

I’ve been going to Natural Wonders for YEARS and it’s taken me this long to write a review — but every star is worth it!
Where do I begin… Wendy is absolutely genius at facials and eyebrows. She’s my go-​to lady. Wendy is great at what she does and cares for you as her client.
I very recently added to my pamper list massages from Kathy, who is a bubbly sweetheart herself. She gives amazing massages, my body is so thankful for her strong hands!
I haven’t had much interaction with the rest of the staff, but these two have definitely kept me a loyal client to Natural Wonder. I don’t know what I would do without these two!

I’ve been a customer of Natural Wonder for over 16 years and I swear they’ve only gotten better over time. I have my facials and waxing done there. They are the best in San Francisco for skin care. Zizi is very knowledgeable about skin care and products – and her staff are well trained and courteous. They also do massages and mani/​pedis. At Natural wonder you’ll get top notch skin care and a competent staff at very reasonable prices. I highly recommend them.

Let see… I have been coming here for more than 7 or 8 years… i don’t remember. I was a customer even before they move to this new location.
I like coming here to get my face (fixed)… LOL
Although there are many other boutiques out there, but this is my favorite boutique.
I have tried many other places, even dermatologist facial boutiques. Nothing comparing what Natural Wonder can offer.
This boutique offered one of the most up to date technology from all over the world.
Of course it’s not comparable to Hong Kong, Korea or Japan. But this is definitely the
next station in northern California besides those three countries.

I don’t trust many people with my skin especially when it comes to extractions. Some folks can really mess you up if they don’t know how to do it right. I highly recommend Wendy for facials. She does a great job getting all the nasty debris, black heads, white heads out. You will feel your face immediately smooth and without bumps after the facial. Of course, it will naturally be red from the extraction but that should go away in a couple of days.

Been going to Zhi Zhi for my eyebrows for years — I will hardly trust anyone else to do my brows. But she does go on vacation now and then so I go to Wendy as a back up. Zhi Zhi uses wax but she will also use the threading technique for the finer hairs. To relieve the burn of the waxing of my brows and upper lip, she puts a soothing liquid on. Zhi Zhi knows how to shape your eyebrows to your face and I get a lot of compliments on them.

I have been going to Natural Wonder for 8 years and am sad to say that I do not plan to return. For skill and attention to detail, I give this salon 5 stars. For customer service, 1, maybe 2.
99% of my visits have been for waxing with Zizi. She’s a professional who knows what she is doing and does it very well. She is friendly and pleasant, as well. I have no complaints regarding the services she’s done for me. I have always been happy with the outcome of my waxing.
However, the customer service, particularly during my last visit, was extremely disappointing. I respect the salon’s (and my waxer’s) time and arrive for my appointments on time or even a bit early. I expect for them to also respect my time. During my most recent appointment, I waited for 30 minutes for Zizi. 25 of those were spent in the waiting area. I was then brought to another room, from which I spotted Zizi on the phone and drinking tea. I understand if she is busy or needs a break. That is fine. But I shouldn’t have been scheduled for an appointment until later, in that case. She came into the room 5 minutes later and continued talking on the phone in earbuds the entire time she did my eyebrows. It was very frustrating to have to hear someone having a very active conversation (particularly in a language I don’t know) 8 inches from my face. I found it rude and it completely made my experience tense. There is usually relaxing music playing in the room and her conversation completely negated its relaxing effects. Once she put down the phone, I got a quick apology but it felt too late for that. She quickly inserted something about a phone meeting running over and I can understand those things happen, but I expected someone to let me know she was running very late at the least. Or for her to offer some sort of compensation for wasting 30 minutes of my time.
Over the years, I have had similar experiences with her every once in a while. She talks on the phone during eyebrow waxes often enough that it bothers me and other employees knock for some quick conversation pretty often, too. As a customer, I understand her busy schedule and am fine with waiting up to 15 minutes before becoming upset, but certainly no more.
During this last visit, I gave her my usual 15% tip although it did not feel deserved, only obligatory. I will be transferring to another salon I have visited before with much more of a ‘salon’ feeling of relaxation and respect for the customer and larger, more spacious and cleaner-​feeling facilities.

I’ve been coming here for almost a decade now and I can honestly say that I think it’s the best facial you can get in San Francisco. First of all, the price is unbeatable, especially if you opt for their five or ten visit packages. But more than the price, it’s the quality I keep coming back for. Don’t get me wrong, this place is neither luxurious or relaxing. It’s no frills and there’s absolutely zero ambience. But if you want your pores cleaned, your blemishes extracted and your skin glowing, this is the place for you. Just know that it might hurt. They take their job seriously and they really go for the gold with their extractions. I often can barely hold the tears back as they squeeze every last pore. But the results are fabulous! You might be blotchy for a day, but after that, your skin will look better than ever and you’ll be glowing for months, until it’s time for your next visit.

My first time ever doing a facial and I would say my first experience has been very relaxing and thorough here. Wendy was super nice and helped me improve my dark circles too. The massaging was nice and the products she used on my face smelled really good. My hands even got a mini facial/​massage! I gave one less star because my facial was suppose to be 75 minutes because my mom bought their package deal, but it was only around 60 – 65 minutes. Otherwise I was really satisfied with the service. Will be back to complete the package deal!

I was referred by my good friend. Overall good. I had the European Facial, very affordable and she did a great job on my massage.
Pros:
* Affordable for a 75 min facial
* Good Massage
* Glowy skin after (although I have great skin to begin with. not to boast)
Cons:
* Very noisy! You can hear everyone talking inside and the train going by– not relaxing at all!
* My facialist knew very limited English, not good for communicating what I want and my skin care needs. Also, didn’t know what she used on me etc.
* She used her FINGERS during extractions– no kleenex or anything! She left marks all over my face. Minus 2 stars right there! Hello, unsanitary much?!
* Not a relaxing, «Spa» like sanctuary by a longshot. :/​
I would go back, but I want to see Zi Zi. I guess she’s the best
And trust me. I’m an Elite :)
(Well, at least, I USED to be before Unilocal took AWAY my Elite status because I own a small business, and apparently business owners can’t be Unilocalers)

OH HAPPY NAILS, why were you listed at the wrong address on Unilocal?If I had just gone there to get my impromptu eyebrow wax. I actually wanted to go to Nails by Linda which was closed randomly @ 1230pm on a tues with no «gone for lunch» sign and hours listed as open) and being unable to find happy nails, I came to Natural Wonder. I’m not one to pay more than $ 10 for eyebrow waxing (it grows back SO fast ladies! Unless you have lots of expendible income) but I was a little on the desperate side so I walked in to be greeted by a small asian female who said she could wax my brows.
I walk into the room (pretty sure it’s the third picture… the dirty car floor mat covering the end of the table is cropped out of the pic), lay down with my jacket on thinking (like most brow waxes) this shouldn’t take too long. Dude, I should have popped a benadryl because she took forever (like 15 – 20 minutes?)! And not in a meticulous way, she kept dropping wax over my face, it even got in my hair! She wasn’t assertive with the stripping. And when she was plucking, I felt like it was little needles stabbing my eyes. I almost wanted to get up and leave mid-​first brow. And the final result just looked alright (and for $ 15 plus tip!). I’ve had better experiences where I got up and I was amazed how the esthetician was able to shape it well according to my face and even give me tips on what areas to grow out. At one point the room smelled like urine and the lady was breathing some pretty bad breath on my face.
Worst brow experience. Ever.

Zizi and Wendy can’t be beat for great eyebrow waxing and shaping. Betty is the best kept secret in the sunset for massage.

Betty has the best one hour massage in The City. Improve your immune system. Live longer. Try her one hour massage. She has been the family favorite for many years and we have not had one complaint. The facility is clean and parking is never too difficult. Easy accessible from the L Taraval.

I’ve been going here to get waxed for years, and I must say, I have no complaints. I’ve never been dissatisfied from any of my services. The workers are very professional and friendly, and the prices are very fair. $ 15 eyebrow shaping, $ 8 upper lip, and $ 40 Brazilian. I’m sure you can find cheaper prices elsewhere, but your satisfaction will be worth the extra few bucks.
I’ve yet to try their manicure/​pedicure services or any of the skin treatments, but I just might one of these days.
I recommend making an appointment because they usually seem to be very booked.

LOVE LOVE LOVE LOVE THIS PLACE
I will never get my eyebrows done anywhere else. I have NEVER walked out unsatisfied. no matter what my eyebrows look like Zizi will fix it – OMG SHE IS AN EYEBROW GOD – i love her!!!
I travel 2 hrs on public transportation just for her and never once did i feel like it wasn’t worth it. SHE IS AMAZING!!!

Average price for a brow shaping on Taraval St. = $ 8
Brow shaping at Natural Wonder = $ 15
Brow shaping at La Belle Day Spa = $ 45
As tempting as an $ 8 brow shaping sounds, losing an eyebrow or having horrible brows isn’t worth saving a few dollars. On the other hand, paying $ 45 to shape such a small area seems extravagant. With so many salons on Taraval, I figured at least one of them probably could do a decent job with my brows. Thanks to Unilocal,I decided to give Zhi Zhi at Natural Wonder a try.
She takes her time brushing the brows, trimming, waxing, plucking and explaining how to maintain your brows. Unlike the other places I’ve been to (La Belle, Benefit), she works on your brows while you’re in a reclining position which makes it more relaxing. She does her own brows and they look nice.
The customer service could use improvement though. I waited for 20 minutes before Zhi Zhi arrived. She did apologize but still I didn’t see any attempt to call her to let her know I was waiting. They didn’t seem to know where she was. I had an appointment so the long wait without explanation was quite inexcusable. I had to listen to the lunchtime jabber in Mandarin. The phone rang often and many people were requesting brow appointments with Zhi Zhi (definitely call first for an appointment).

They also offer facials ($ 45 and up), massage, body wraps, waxing of other body parts, manicures ($ 8) and pedicures. They sell products from Kose, Guinot and DPC. It’s an older looking place with private rooms, a money tree and the white jade cabbage. To add to the clinic ambiance, the employees wear white coats.

I’ve gone to soooo many different places to get my brows waxed and Zhi Zhi knows EXACTLY how to do them. Though I’ve tried other places in the past, I always find a way to come back to her.
In fact, I’m taking a friend there today to get her brows waxed for the VERY FIRST TIME — I’ll update and let you know how she likes ‘em!
The pricing is reasonable and she really listens to what you want. Check her out.

I love this place.
Zizi — great for facials and eyebrow waxing. I’ve been going to her for facials for about two years now. She has been my secret, and until now, I want to reveal it to the world. Some other reviewers have complained that during the facial process, the staff leave the steam on for a long time, but this happens everytime I go there, and it’s standard procedure for facials. I usually reserve 1 and a half hours for the facials because it’s supposed to be very relaxing and efficient, so obviously the staff does not rush such a delicate procedure.
Zizi also knows my face and its shape and everytime i get my eyebrows done, I always get compliments. Plus, they don’t grow back as fast, it’s well worth the $ 15.
Wendy also does a great job with eyebrows. She is very precise and takes her time. Because of her, everytime I pass by a mirror or ANYTHING that reflects, I have to look at my eyebrows. She’s amazing, really.
Betty — my mom says that Betty gives wonderful massages. My mom can get pretty stressed, and she demands top notch service, and she cannot stop raving about Betty. I would get massages, but I am incredibly ticklish, and I’d probably be laughing the entire time through a massage. No masseuse should go through such a traumatic experience with me.
Julie gives great manicures, and she’s super sweet. Great prices.
Natural Wonder is my one-​stop shop for looking good. I love their staff and ambiance. There have been so many times where I have fallen asleep here after my facials/​massages!
Try to call and make appointments! Walking in may not be the best idea.

I’ve been going to Natural Wonder since they first opened. Zizi is the best for eyebrow wax. It takes about 15 mins but she does do a thorough job and usually makes it look very natural. She is definitely very busy and most likely run over her appointments and now that she has 3 stores, she is not at the Taraval location all the time. She raised the price from $ 10 to $ 12 and now to $ 15.
The other good thing to do here is manicure and pedicure. Julie is excellent. She takes her time and usually allots ½ hour for manicures and 1 hour for both. There is no waiting beyond your appt time and she never rushes. Her manicures can last 7 days. Mani and Pedi for only $ 20. Great deal.
One thing to not do here: Facials. The other beauticians are pretty useless in my opinion. They do a sloppy job on facials. I’ve had better facials where they would massage your hand or neck while your face steams. They never leave you alone. Here, they would just go out and leave you in the room and even when the steam is done, you’re just there waiting. It’s quite annoying.