Naples Pizzarella

Good quality crust and Italian meat and fresh mushrooms (not canned). Friendly service.

They were an hour late and got the wrong pizza.

This place does not deserve a star at all. I like their pizza but the customer service and over the phone service is wack! I called to place an order and this is how the phone was answered… Naples: «hello». Me: hello is this naples? Naples: yes Me: can i place and order? Naples: hold on! (with attitude). I just hung up on that bitch. The service here is so bad, I’m never ordering from here again. Boo to this place and their service!

Ordered here through grub hub. At 9:50pm. Estimated delivery time is 11:05 — 11:15 which was already ridiculous considering I’m 5 mins away. Anyways it’s now 11:40pm and no food. Called the place but they don’t pick up their phones. Had to cancel. Very disappointed.

The reviews about the delivery are really on point. I usually pick up, so I’ve never really had the problem of a extremely delayed delivery.
So I decided to give it a try. I live about two blocks away from naples pizzarella and I thought I would see how long it took to deliver. The very first time I ordered they came quickly. Roughly 20 minutes or so was all it took.
Now the next few times, OHH HO HO HO HO. Big nopes all around. TWO HOURS. TWO HOURS! Cmon guys, It takes less than 5 minutes to walk to my house from your location. The worst part is that this happened the next 3 times. Every time the food came sad, cold, and full of disappointment.
I realized this has a lot to do with their online ordering. When I call in, it usually takes less time and i also feel a bit more secured that they actually got my order.
I’M REALLY TORN NAPLES PIZZARELLA. I LOVE YOUR TACOS BUT YOU’RE SO SLOW. Tearing me apart buddies.
But you know a pretty solid ⁴⁄₅ when it comes to their Guatemalan food, but avoid the nachoes, it never works out. Ever.

I ordered from Eat24, and after an hour and a half I messaged Eat24 asking what the deal was. I was told the driver left 5 minutes prior, and it would be here any minute. It took 30 minutes on a Sunday evening to drive a big fat 2 miles apparently because it was at the 2 hour mark that I received my food. The order was missing 2 tamales, a combo dinner plate, and a cheesecake. The tostadas were wrong. They even got my free offer wrong! I was given a flavor of soda that wasn’t even listed as a choice. I’m starved. They are awful. Eat24 refunded me, but this is not a place to get delivery from AT ALL.

I ordered with them and they sad the delivery would be in 1 hour. It took 1h and 50 minutes! It was the worst experience ever.

If I could give this place zero stars I would.
I ordered a pepperoni pizza. THE PIZZA THEY DELIVERED TO ME DID NOT COME WITH ANY PEPPERONI! Do they know what a pepperoni pizza is?

Tried to order a simple enough meal deal that the pizzeria were running.
Might have a missed call of them but called the bumvee back and the recipient did not speak English so I couldn’t understand if it actually was the pizzeria or not.
After that walked down to collect my order and was told in broken English that the oven wasn’t working and there was no food to collect while we saw food being cooked!
Won’t return

Ordered online via Seamless, got a phone call from restaurant that they can’t fulfill my order because electricity is out. Asked for my refund, guy just sort of shrugged it off and told me he doesn’t know how he can give me refund. Called Seamless whose service turned out to be not so seamless after all. Getting my refund was a painful task. Wasted a long time on the phone. Would give 0 stars for both restaurant & Seamless if I could.

I ordered a pasta from here on grub hub at 10:26pm and the estimated arrival was 11:47 I waited till 12:00 to call the restaurant. When I called nobody picked up. So pretty much, I waited 2 hours for nothing.
Super unprofessional and would not recommend.

Wow I am surprised to see many bad reviews about their delivery…
So last night I decided to order from them cuz their delivery limit was only $ 10. I got their pasta cabonara, food came in exactly 1 hour. And wow the portion is HUGEEEE and its pretty good, they gave alot of bacon. Mmmmmm…
Oh and the delivery man was nice and polite, so I was one of the lucky ones I guess lol I will definitely order from here again!

I thought this was just a pizza place but it was definitely different. I was hesitant to order pizza, but I got the NY pizza and it was delicious! Dough was fresh and everything was great, very unique tasting pizza. Customer service could be better but worth it.

Was craving garlic fries one night, and Naples popped up as delivery for garlic fries. So, I ordered garlic fries and a few pupusas to make the delivery fee). Well, I was given a delivery time of 45 mins, but it took over an hour to deliver. I seriously live like 5 mins away from this place. I was given my food, and noticed an odd smell when I got into my place. The garlic fries smelt horrible. I ended up having to throw them outside in the garbage, and airing my place out. It was seriously pungent. The pupusa was meh, was very greasy but tasted decent. Would probably be better in the place. Don’t think I’d ever give it the time of day, though.
Oh, the food was not hot when I received it. Just overall a pretty bad experience. Would not recommend.

I don’t order pizza much. Over the past 10 years there I have only ordered from two places from the Excelsior district. Well, it is now down to one.
Horrible service today. I ordered a pizza from them online at 12:30. I received a confirmation email within five minutes. I know the wait varies up to 1.5 hours. So I called Naples Pizza at 1:45 inquiring about the status of my order.
I told the woman on the phone that I placed my order and wanted to know how much longer. She finds my order and tells me they didn’t make it. WTF!!! She told me they didn’t make the pizza because they were out of green olives.
I said to her, «So you didn’t make my pizza because you ran out of green olives? You made me wait over an hour and didn’t even bother to call me to tell me you couldn’t make my pizza?»
Woman: yeah.
Me: You’re not even going to apologize?
Woman: Yeah, I know.
Me: Do you understand that this is really unacceptable?
Woman: We didn’t have the ingredients.
I didn’t even want to hear the rest and hung up. Don’t even bother ordering from them again. I read other reviews and thought other reviewers may have over exaggerated. no, they didn’t.
Just stay away, it is not worth it.

Never. Again. Granted I should know better and check my order before I shut the door… But there will not be a 3^rd chance from me for Naples.
Order my usual dishes via Eat 24. An hour later (at around 10:00pm), my order arrives, I pay cash. Put the order in the kitchen and set up to eat. Came back to the order only to find that my combo pupusa plate is missing. No biggie, I call the restaurant to have them redeliver, only for them to say the kitchen is closed???
I have ordered from this restaurant COUNTLESS times, my orders usually placed around 10pm, and food arrives usually within 45 minutes. The restaurant is listed as open until 11pm. How exactly is the kitchen all of a sudden closed?!
Ok. Fine. No problem. Seeing as I paid cash, I ask them to bring me my money back, since they don’t seem to want to give me any food. Let me just say, the restaurant is less than an mile away. An hour later (the restaurant is closed, but someone answered… So they can reimburse me on the way home, right?) I’m still waiting for my money.
Luckily for me, Eat24 has some awesome customer service and has given me a cash credit to my account. I hope for their sake they can recoup their money.
The first time this happened with Naples, many many moons ago, I placed an order around 9:30pm, paid via credit card through Eat24. Waited a good hour and a half, then called the restaurant. No answer, no food, out $ 35. At least Eat24 took care of me then and again this evening. (Where can I write an awesome review for Eat24?)
It’s a shame really, because their plantains and pupusas are pretty good… When they actually do arrive.
Be warned. Naples will take your money and run. And all you’ll have is a growling stomach.

As 15+ year customers of Naples Pizzarella, we’ve watched a steady decline in quality and service. Frankly, these people just don’t care anymore. Inconsistent, unremarkable, and tending toward a downward slide.
— Pizza crust: ⁴⁄₅ times we order, it is hard and dry like concrete. On roughly the 5^th time you order, you may be pleasantly surprised by good pastry like crust. Maybe.
— Ingredients: Not especially tasty and skimpy on the toppings; Sometimes it looks like they forgot apply tomato sauce; THAT little sauce
— An 18 inch XL pizza usually has toppings that occupy an area of a typical 14 inch Sm pizza
— Delivery: We’re promised 45 minutes. In actuality, typically between 1:15 and 1:45 hours. And arrives cold or lukewarm. Definitely needs reheating in the oven. Every time.
— The last straw: The driver obviously dropped the box or else played Frisbee with it, because all the toppings had slid to one side + the top of the inside of the box. Having trusted these folks for years, never even thought to look inside the box before I paid. In this case, it was a real bummer because half the pizza was Hawaiian style and the other was Italian style. All of it gushed together into a major mess. Add untrustworthy to the list of negatives.
As for the rest of the El Salvadorian fare… again, was once very good, worthy certainly of 3 – 4 stars. Now downgraded to 2 stars. Same reasons: not especially fresh, not generous with ingredients, prices are up, quality down; arrives luke-​warm or cold; takes forever to arrive.
We’ll never order from Naples Pizzarella again. Ever. So much for loyalty. We gave them so many chances to get it right. But there are so many better pizza places.

These guys are great for a late night snack. They are a great neighborhood pizzeria. They made me a custom pizza and used plenty of toppings. They have linguica and some other special toppings which are not very common to see. The prices are good and what you would expect in the area. They also have several Mexican items on the menu including fresh made pupusas. They also have pizza by the slice if you don’t want to pay through the nose for tater tots at the Broken Record :-D

4 solid stars for the Guatemalan food definite spot you need to try, I don’t recommend the pizza because I did not have any for me go for the actual plates.
I sampled two of their plates and I can tell you both plates were worth the wait
their pupusas were ok I would order them again, not to oily, lil small but for me it was just decent, sadly if your wife is El Salvadorian your jaded by anyones version of the perfect pupusa
the carne asada & chile relleno combo with chicken taco on the side — heavy tomato sauce accompanies the chile relleno, carne was good, tender portion wise also good, the chicken taco imma need to come back for again
guatemalan pork tamale — im not a real fan of tamales but how the make it here i would order it again
costilla de res a la parilla — grilled shortribs tender since it is a short rib more fat then meat which im fine with, the rice sadly was under flavored but the meats gives this dish the passing grade
they do sell pizza but I did not try any may have to come back for some more of the dishes, I thought pupusas were primarily made from el salvador, guess I was wrong, their interpretation was pretty good.
food ****
service **** very helpful staff
price $$
ambiance *** small tight quarters but party of 2 enough room for 5 plates hahahha

Great food, interesting atmosphere. Conflicted greetings about what restaurant actually is. 2 differ menus but really great food!
Has the papusas, they are amazing! The tortillas we fantastic and everything was delicious! Didn’t get a chance to try the pizza though. Would recommend :)