Muttley Crew

Awesome Doggie Daycare! We just moved to San Francisco from Austin, TX we needed to find our 1 year old yellow Lab a safe, fun place to play. We are thrilled with Muttley Crew. Our pup absolutely LOVES going there. He is so happy in the mornings when I ask if he wants to go see his friends! They have a great staff, they are reasonably priced and super convenient location. I could not be happier knowing that our fur baby is happy during the day!

After adopting our 9 week old puppy, Charlie, my boyfriend and I wanted to best socialize him without running the obvious risk of him catching one of the many puppy illnesses. He was already an amazing puppy, but we definitely couldn’t provide him the doggy socialization skills that was important for puppies that age. Thus, we began looking into puppy daycare.
We researched and then visited a few of the daycares that stuck out to us and ended up deciding to go with the Muttley Crew.
A few reasons why Muttley Crew trumped the other puppy care places we visited:
1.) Flexible schedule: My boyfriend and I work east coast hours but Christine is able to come to our home to pick up Charlie at 8am and I just pick him up after work. Makes it extremely easy and hassle free!
2.) Client Care: For the first couple of days when Charlie went to puppy daycare, I was extremely anxious and wondering how he was doing. Christine helped ease all my parental anxieties by sending me pictures and updates on him throughout the day. So awesome knowing that he’s in great hands when he’s away.
3.) The pups here are on a great routine which involved some indoor playtime, outdoor playtime, as well as some crate training for their naps.
All in all, Muttley Crew has been great. Charlie always comes home happy and tired and is now a social butterfly.

Amazingly attentive staff, a great routine, spacious indoor and outdoor play areas. What more could you ask for? Amazing personal attention for our somewhat maintenance pup. They really tailor their program to your dogs needs, e.g. using treats if and only if you want them to, and in a manner that helps your pup rather than only helping them, the trainers.
Our pup is not the easiest customer, and he loves going there, and I love knowing he is in good hands.

My trainer recommended Muttley Crew for daycare and boarding for my puppy (he’s a well known trainer and the author of several books about dog training). When I met Christine for the first time, she spent over one hour with me (on a Sunday afternoon) and gave me a full tour of the entire facility.
Here are five reasons I recommend Muttley Crew:
1. Christine understands that dogs are not humans and runs her program accordingly. The combination of crate training and supervised free play (inside and outdoors), reinforces the training I do at home. In other words, my puppy is learning how to play nicely AND relax nicely — without anxiety.
2. Christine and her staff always text me videos that make me smile. I don’t feel the need to constantly call and check up on Rocco because I can see that he’s having a great time with his buddies!
3. Muttley Crew offers pick up and drop off service at your home.
4. My puppy is always clean when I pick him up. I like the fact that I can hang out with him when we get home without having to give him a bath right away.
5. I can see the results. Rocco just turned six months and he is one of the best behaved pups in the dog park, on the leash, and even at home alone. He learns a lot of positive behavior and socialization from regular interactions with other puppies!
We all love our dogs, they’re like our kids — right? I’ve tried most of the major daycare and boarding facilities in San Francisco over the years and highly recommend Muttley Crew!

We’ve been taking our dachshund here once a week for 2 years. We’ve boarded him here for up to a week as well. He’s always truly excited when we pull up. Muttley Crew has created a very loyal customer base with a great service.

Leaving your beloved pooch with other people is always a bit traumatic — but not since I discovered Muttley Crew. Christine and her crew take great care of my pup. They provide a facility with lots of room to play all day,
send me videos of his antics, are flexible about arrangements and seem genuinely interested in his well-​being. He always makes new friends there and comes home exhausted from all his play time (a good thing!). And a bonus — they are right on the way to the airport. I recommend them without reservation.

We’ve been sending our pooch to Muttley for quite a while now, going back to late 2008/​early 2009 when they were located a block from our house on Potrero Hill. Christine and her crew were so great that we followed them when the business moved to its current location off Bayshore. Definitely miss the nearby convenience of the old place, but the trusted employees and the expanded facility (with a cool outdoor exercise area with a pool) make it all worth while — and at the end of the day we have a very happy and well adjusted dog. Five stars.

Muttley Crew is amazing! I travel a good amount for work, and whenever I drop my dog off she has the best time! The staff is incredibly attentive, super responsive and genuinely care about the well-​being of the dogs there. They typically keep me updated on how she’s doing, often sending a photo of my puppy with her new best friend for the week. She comes home wiped out after all of the play time and comes back bright eyed and bushy tailed. Hands-​down would recommend Muttley to anyone and everyone. When I’m gone I know she’s taken care of, having a blast & is being treated like I’d treat her at home.

I’ve been taking my dog here since 2011. I call and check up on my dog and I always get a person on the phone to tell me how he’s doing. The owner and the staff always do a lot to help me with my daycare/​boarding needs. My dog seems happy and knows the system there pretty well. I like their outside section. My dog likes to hang out there a lot. He likes getting his outside time.

We’ve been happily sending our dogs to Muttley for about a year now, for both daycare and boarding. We’ve recently had a behavioral issue with one of our dogs, and Christine and the others there have gone above and beyond to help us with the issue. Christine has been incredibly proactive and helpful.

My Maltipoo has been coming to Muttley Crew for nearly a year now. She has a great time there and is well cared for. Over the past six months, she has been at day care a couple of times a week and has boarded there several times as well. Christine and her staff could not be more attentive, accommodating and helpful. The pick up service is fabulous. My pup has a lot of fun playing with other dogs her size and even the bigger ones at times. She gets fabulous grooming there as well. I highly recommend Muttley Crew for all dog owners! It is a great place to take you pup.

ZERO STARS!!!
I now take my pup to Wag Hotel… I expect a doggy daycare to CARE for my dog.
WARNING: THIS PLACE SPRAYS WATER AND BITTER APPLE IN YOUR LOVED ONES FACE!!! YOU WILL BE DECEIVED!!!
This place DOES NOT offer web cams or even a tour around the facility. That should be your first tip to figuring something is not right.
I used to take my dog here until one day my dog caught kennel cough. I felt I could give them another chance until I started to find puncture marks and scratches on a regular basis.
Since I’ve taken my pup here he has become terrified of spray bottles, skittish around other dogs, and now has a torn ACL. My dog used to be very friendly, energetic, and active.
I have no idea why all this has happened or overlooked, but I could not be more disappointed with the service and response I got when I expressed my frustration.
The good thing about this place is they have a pick-​up service, dog training option, and the price was cheap (back then, not anymore), however cheap is also the type of care and attention you get from management.
I spoke with an employee and asked about the services. She did not say many good things about the management, however hinted there were a lot of illegal practices overlooked by Christine. I was also told the owner Christine had a previous business that she was forced to close and then reopened under a different business name: Muttley Crew. I have no idea if that is true or not, but it seems even her employees have their doubts and reservations about Muttley Crew.
Overall: ZERO STARS!!! Like I said earlier, I now take my pup to Wag Hotel… I expect a doggy daycare to CARE for my dog.
I DO NOT RECOMMEND ANYONE TO TAKE THEIR DOG HERE.

I was sure I had already reviewed Muttley Crew until I realised today that I had not. My apologies to Christine for that oversight because she deserves a lot of praise and gratitude.
My Golden, Dakota, loves going here and starts getting very excited in the car when we are about a block away! He cannot get in there fast enough to start his day of playing wth other dogs
The rates here are very affordable and all the staff are friendly. Christine is very accomodating and helpful.
Dakota is my baby, I am very picky about all things related to him and I love dropping him off at Muttley Crew with no worries or concerns.
A very affordable way to start socializing your puppy and not have to worry about them being left at home on their own all day, for me its a no brainer and I am so happy I found Muttley Crew.

I first came across Muttley Crew in a moment of desperation four years ago, just days after bringing my puppy home. I realized that there was no way I could keep the professional hours that I have and take care of my dog properly, let alone socialize at night. Luckily, I got Muttley Crew’s name, and Christine and the staff have been involved with our lives ever since.
Violet spent the first 1.5 years of her life attending doggy day care at Muttley Crew several days a week. There, she learned toileting, manners, and how to play well with a variety of dogs. She even developed a funny «baby sitter» quality with puppies that I can only ascribe to being around them so far into her own adulthood.
Violet continues to board at MC when I’m out of town, and she always seems relaxed and contented when we reconnect. I like being able to have her bathed before coming home after long stays, and that is also a huge convenience. The fact that MC will pick up and drop off dogs is an amazing gift, especially for someone with a very hectic schedule.
I was heartbroken when Violet aged out of doggy day care (I actually kept her in almost a year longer than I should have!). She was just so well taken care of, and that is very reassuring. I felt liberated to go out after work because I knew that my dog had been actively cared for all day, and wouldn’t be hungry, stir crazy, or overwhelmingly lonely if I wasn’t home right away. It’s as though we both had our 9 – 5 jobs to go to, and our own active and rewarding lives.
I am SO THRILLED that Christine and Muttley Crew are now offering dog walking! It is a relief to have my dog back in their care. I trust them so much, and they have known Violet so well and for so long. I feel like Muttley Crew and Christine helped raise Violet. I also appreciate how thoughtful they are about my home and my schedule. Christine is dependable and above board. She is very respectful and very smart – she runs her business like a tight ship, which creates a sense of peace for me as well as my dog.

Muttley Crew is great! I first took my dog Suri there for grooming service and Christine is the best. Suri is a maltipoo that I adopted recently who is shy and nervous around new environment and other dogs. Christine was kind and sweet and I feel comfortable in bringing Suri back several times. I love the coconut conditioner they use and Suri comes back smelling so good after the grooming and trimming. The price is reasonable and the staff are friendly.
I would definitely come back and recommend this to my friends.

I recently took my Bichon Frise to Mutley Crew, figuring I’d try a new groomer since I moved to the Bay Area — Never again.
The crew was nice, but didn’t have a clue what they were doing in the grooming department. The play area looked OK, but that’s not what I came for. I dropped Faith off after having emailed in a photo of what I wanted her to look like, and explaining it several times. I picked her up and she was still wet, her fur had matted and they had given her a Poodle cut, and she was shaking. This have never happened to me before and Faith has been groomed monthly for over 2 years.
When I asked why she was still wet, Christine (not the owner, she was a doll — the other Christine) said it was because she felt bad that Faith didn’t like the wind on her. I understand that, and am grateful they were kind enough to consider my dog’s reaction to the air blowing, but I’m not paying to pick up a wet dog. Anyone that has a Bichon knows, you have to brush them out so their fur doesn’t mat up after a bath.
When I asked Christine why she was cut so short (and extremely uneven), she replied, «Well I gave her a traditional Poodle cut.» To which I replied, «She isn’t a Poodle!»
I will never go back, though the other Christine (the owner) was kind enough to listen to me rant and rave on the phone, and even kinder not to charge me.
Definitely not ever recommending this place to anyone. Avoid at all costs.

over the winter of 2009 – 2010, muttely crew’s play group and boarding practices included:
1) yelling at the dogs by staff
2) spraying the dogs with water, or even worse, bitter apple in the face.
3) not allowing owners to have a tour of the facility or to have access to puppy cams like other doggy day care businesses do (hmmm…i wonder what she is hiding).
4) misleading clients by telling them walks were included with the price of boarding and/​or daycare.
5) limiting access to water in the play groups to only once per day for about 15 – 30 minutes.

6) boarding dogs in a facility that had no heating.
whether these things still occur, i do not know, but i feel that all dog owners who bring thier dog to muttley and to people who are looking for somewhere to take thier dog should know that they at one time (at least) *did* occur.

Simba is a dog that fears nothing, plays well with all dogs in the park and loves all humans, and we believe part of it is because he has been going to Muttley Crew since he was a little pup.
The first day we left him there, they looked at all his vaccinations and had an eye on how he socialized with others. As nervous parents, we really appreciated the mid day email confirming he was doing fine. By the end of that day, we picked him up and he was so happy that we needed no more reassurance. We had picked the right place.
Four months later, Simba still goes to Muttley Crew when he can’t come to work with us or if we have to leave town. He has stayed there for full days, half days and three days at the time and Christine is extremely flexible, attentive and is as good as a business person as she is a dog person. The billing system and the pickup hours are very convenient, the place is very clean and most of the employees are very nice, following her personality. I have never used a doggy day care and have no point of comparison, but so far, I have no complains.
Yes, occasionally Simba comes home with a scratch or a small wound, which also happens when I take him to the park, and that, along with his waggy tail, tells me he has been playing a lot, and that’s precisely why he loves going there and why we love when he goes there. A tired puppy is a happy family!

Be careful, my dog broke her leg here!
My puppy had been going to Muttley Crew for less than a month when I received a phone call at noon from Christine informing me that Chelsea was at the hospital and had been diagnosed with a broken leg.
In the first few days after the incident I offered Christine what I thought was an incredibly fair offer of paying for half the surgery or providing store credit for the full amount of the procedure which will be near $ 5000 (including all checkup appointments). Christine said she’d like to talk in 6 weeks when Chelsea goes for her follow up appointment and suggested offering half in store credit. Given that the marginal cost of an additional dog at her facility is quite low I felt that her offer was incredibly unreasonable.
I’m not sure how Chelsea broke her leg but when I picked her up once, she was in the same play pen as large dogs (she’s a 4 pound puppy). They told me that when they only have a few small dogs, they’ll mix the two groups. I deferred to their judgement at the time but in retrospect I wonder if this is how Chelsea broke her leg.
Unfortunately, Muttley Crew does not have web cams of their facilities so I’ll never know for sure.

I love Muttley Crew! We started taking our 4 month old puppy there last week and I was a bit worried at first when they told me she wasn’t eating, drinking, or going to the bathroom. After two days of this, I voiced my concerns to them and they were on it immediately. They started drizzling salmon oil on her food which she really loved, and finally she was eating regularly. That very day she started going to the bathroom too. To help ease my concerns, Christine would send me frequent emails about how she was doing and if she was playing with other dogs. She even posted a video of her playing on youtube!
The handlers are really great with her and seem genuinely passionate and excited about dogs. They’re all really friendly and are constantly providing me with updates when I pick her up at night. What’s great is that they separate large dogs from small dogs, and are always monitoring the play to make sure it doesn’t get too aggressive. When our dog is tired of playing but it isn’t nap time, they put her in her crate anyway and let her get rested. So I really appreciate that they treat the dogs individually and don’t force them to do anything they aren’t ready for or comfortable with.
The hours are awesome, the prices are reasonable, and the staff are all professional and friendly. And most importantly, our dog is happy and even excited when she sees the daycare doors.