Ms. Shine Window Washers

Okay so my review is purely based on customer service or a lack thereof… I called and left a message about getting an estimate on a window washing and gutter cleaning. Within a half hour some guy calls me back and asks if I am Rebecca. I answer no that I’m not. He says he has the wrong number then hangs up. I look at my list of places I’ve called and realize that the number was from Ms. Shine Window Washers 415−240−3094 and so I call them back. The same guy answers the phone, I explain that I’m not «Rebecca» (??) but that I had called earlier about an estimate. He is dumbfounded and says he had the wrong number. I then ask if I can still get an estimate and he answers no (there’s music playing in the background loud).
I get that a lot of these companies have cell phones as their main numbers but this was totally ridiculous, unprofessional and a complete waste of time. (Of course, I cross checked the number with the one listed here and on my cell phone call log.) Considering we needed window washing and gutters cleaned for a large victorian, they missed out on a big job.

So the phone number is no longer in service. Is the company gone? Are the yahoo local vouchers worthless now?
Website still up

Beware! Very Deceiving! Crappy Job!
To start off this review, I am normally an easily satisfied customer and one who usually gives the benefit of the doubt to people. But I felt inclined to post my review of my recent experience because I feel totally ripped off by this company.
To start off, I purchased a voucher from my Amazon Local Ad for $ 75.00 which was supposed to be good for cleaning up to 25 windows in my home (a $ 250 value). Sounded like a great deal. However, after printing out my voucher I called Ms. Shine to schedule my appointment. They said they were booked for about 4 weeks out. The receptionist also asked how many windows I had in my house. I told her that upstairs and downstairs, there was about 24 or 25 windows in all. She then went on to tell me that EACH PANE COUNTS AS 1 WINDOW (so each window that slides open actually counts as 2 windows). She also went on to tell me that any upstairs windows were an additional $ 6.00 per pane, because of insurance purposes. I told her that it didn’t say anything about the extra charges on the voucher. She responded by telling me, «That’s why they provided their phone number on the voucher, in case the customer HAD any questions».
I was a bit mad about the misleading information on the voucher and knew at that point that the window cleaning was going to cost me quite a bit more money, but I went ahead and booked my cleaning for August 5^th.
For the most part, the crew was pretty punctual. The gal came in and she explained that because of the size of some of my window panes, some of them were actually going to count as 4 WINDOWS. She also pointed out all the upstairs windows which were going to cost the extra $ 6 per pane. I therefore ended up cancelling some of the downstairs windows that I could clean myself windows in order to keep my total cost down. After they finished the job, I still had to pay them $ 86 for all the extra costs. Worse than that, many of the windows that they supposedly cleaned, were no cleaner, if not worse, than before they cleaned them. All in all, the total $ 156 I spent only got me about 10 windows cleaned, and most not very well!
Now, I’ve read other reviews for this company on Unilocal prior to me writing this one and some of them were good, some felt ripped off like me. Maybe some cleaning crews are better than others. But even if this is the case, this company is very dishonest with all their hidden costs. Customers beware! Call and ask questions and get a written estimate before hiring this company!

I am new to Unilocal… however…I was compelled to write this review for the company… Ms. Shine!!! A young couple, man and woman, arrived a few minutes early, both dressed VERY professionally! I REALLY WAS AMAZED AT HOW THEY LOOKED! Both were wearing blue shirts, khaki pants… AND… THE YOUNG MAN EVEN HAD ON A TIE!!! I said to him.“are you going to wear that while you’re washing the windows?” He said…“yes ma’am!” He cleaned the outside and she cleaned the inside! MY WINDOWS HAVE NEVER LOOKED SO BEAUTIFUL!!! My livingroom windows don’t even look like they have glass… they are soooo clean!!! AND, THEY WERE EXTREMELY NEAT! NO PUDDLES OR WATER ANYWHERE!!! I WILL DEFINATELY CALL THEM AGAIN!!!
Linda M.

HORRIBLE COMPANY!!! Un-​ethical business practices. The owner of the company, Anthony Koperski came into my home and gave me a quote of $ 125 IN WRITING to clean just the outside of my windows. I called to schedule the appointment; when I spoke with the representative on the phone I again repeated the quote. The representative confirmed the quote and the appointment. On the day of the appointment two representatives arrived at my home. I saw the quote with the price of $ 125. They took down all the screens were about to start cleaning the windows when the representative asked to speak with me. I was told at that point that the price would no longer be $ 125 but $ 206. I asked them to check with the owner of the company Anthony Koperski, he was the initial person that gave the quote. The representative told me he did, and that Anothny Koperski did not remember and that the price was now $ 206. I expressed my concern for the change in price. They stated that they would not honor the original quote and could not complete the job. I would not recommend this company to clean windows on a dog house. Be very careful and wary of a company that has such un-​ethical business practices.
In response to your comment: Anthony Koperski physically entered my home, went upstairs, viewed every window in every room upstairs and issued the quote of $ 125 on paper. He told me he was giving me a deal because he knew he would have repeat business. Had I been quoted $ 206 I would have declined. If you «hate» to have an unsatisfied customer then you would have honored the original quote of $ 125 and completed the work order. Thank you and Good Day.

Ms. Shine definitely helped me «get my shine on» lol The service was pretty top notch and the crew came looking sharp as well (rocking ties). I didn’t realize how much of a difference some clean windows made until they showed me the light. Overall, great service, great company, and I look forward to using them again.

Very professional, neat and honest. I found very easy to contact them and they are very quick to follow up. Friendly and very customer oriented. Pleasure to have them working for you. They did address all my needs and concerns, paying attention to details. They did fantastic job! Clean, sparky windows, my old kitchen window looks marvelous now.
They made me feel like the most important customer and results are above my expectations.

They did an awesome job of cleaning my floor to ceiling windows. The crew was very professional and left no streaks on my windows and now dirt on my floors. I was very happy with the work they performed. I will definitely have them come out the next time I need my windows cleaned.

The job that MS. SHINE WINDOW WASHERS did was indeed a, Wow!, «as good as it gets» I was particularly pleased when Tony told me they were not only a GREEN COMPANY but also donated a portion of their earnings to charitable causes. They were efficient, polite, careful with my belongings and respectful of my environment. I am very pleased with the job they did and will definitely use them again and recommend them to friends and neighbors. Janet S.

They did a great job! Inside and out. Very polite and courteous. I have 53 windows (upstairs and downstairs) and they finished them quickly. I would definitely recommend them. I was unsure as to whether or not to hire them since they are a new business but figured why not give them a shot and I’m glad I did.

The crew showed up on time. They were very professional, polite, and neat. They moved some furniture and made sure it was put back when they were finished. Good price and I was very happy with their work… Oh by the way this job included all the inside & outside windows!