I wish there were more stars! Their service is excellent because: 1) someone actually answers the phone in person when you call to set up the deposition scheduled dates; 2) the court reporter Sharon, is terrific — she is personable, does not make faces during a deposition like some other reporters I have experienced; does not complain and is QUICK!!! 3) I got the rough transcripts sent to me THENEXTDAY by email. And they look great with no errors. Thanks Shari and Shannon!