Monterey Cleaners

I had a major crisis & issues with mold. They took on my closet & helped me get my items back to their former glory. I am very pleased with their professionalism, care, & quality. My closet has many fine care items & they cared for them carefully. They also delivery which is a huge plus! I recommend them for all your best items & they are very kind. Support your small businesses!

Like another Unilocaler posted below, I’ve also been charged different prices for the same article of clothing (on more than one occaision). The woman can become defensive when you politely ask why this happens. I’ve never had this type of experience before from a cleaner. They are not cleaning my clothes as a favor for me – I pay them.
It’s really a shame because if they were consistent and more friendly with the customers, this would be a palce that I would consider frequenting. With so many other cleaners, it’s not worth it.

Last week, I gave this place a chance on a recommendation from a friend. I had well over a hundred pieces from my collection to clean (I’m a costume designer and stylist), in preparation for an important photo shoot. I needed the pieces back in 4 days.
I wanted the clothing to be treated like the collectors items they are. Kris (owner? Manager?) was upfront about her prices — «we are mid range» — but assured me that there’s a big difference in what she does: When Monterey cleans something, if THEY are not satisfied with the results, they will clean the piece again as many times as necessary before they give it to back you, free of charge. I love that kind of attention to quality, detail, and self-​initiated service, so I was sold.
As promised, they turned around all those pieces in 4 days, even though, when they delivered the clothes back to my home (also free of charge), her husband looked wrecked and said he’d been working till very early in the morning that morning to ensure they got all the clothes back to me on time.
They proceeded to bring the clothes in to my home. Each piece had been meticulously wrapped (sweaters with tissue paper), tagged discreetly to show they had been cleaned, and hung so meticulously that they made clothes in fancy boutiques look thrown on their hangers.
The colors of each item popped. Vivid as if newly dyed.
Then the smell. Gone was the dusty, SF-​humidity infused scent of my closet. Nor was it replaced by that sour chemical scent. Everything smelled absolutely NEUTRAL. Like fresh air, literally. Clean, non-​scented, fresh air. I was happy to style models in these clothes, and proud to show them off in front of the camera.
I had given a few pieces to my usual dry cleaner, as a control, and picked them up later that afternoon. The difference, as the manager had said, was astonishing. Sweaters were folded in half and thrown over the hanger so the middle of the sweater gets creased. And they smelled very strongly of those chemicals. A little cheaper. A big waste.
Wish my Unilocaling was more frequent so that this review had more heft to it, but I rarely feel the need to give props as much as I did for this business. The shoot went fantastically. THANK YOU SO MUCH MONTEREY.

I didn’t know what to do once I moved and lost my washer/​dryer access. Monterey Cleaners to the rescue! Now I get expertly washed and folded clothing for a very good price, and I don’t have to waste my time with it at all. The prices are surprisingly competitive compared to washing yourself, and when you factor in time and labor (and my chances of ruining my own clothing), this is a no-​brainer.

they always do a great job of cleaning my clothes, i especially appreciate that my clothes don’t come smelling of harsh chemicals! if i have any particular stains i want them to focus on, i’m always sure to point it out and they’ll ID the spot with a sticker. i wish they’d kepp the sticker because sometimes even i can’t remember or see where it was!
they’re open until 7pm which is great for me because since i can’t always leave work right on the 5PM dot. i have plenty of time to get over there.
they’re prices are veryyy reasonable too. there is another cleaners across the street but i’ve never bothered to venture over to check them out. what can i say, i’m a creature of habit — especially if i’m pretty satisfied as it is :)

I’ve been a customer of various dry cleaners for over 20 years, and by far, Monterey Cleaners is among the best. The service is fast, they don’t staple tags to clothing or write inventory codes on the clothing, the prices are reasonable, they offer alterations, and they are friendly. What more could you want? Well, here’s one you might not expect… their alternations person will repair your dog’s plush toys when a hole gets chewed or a part falls off. A strange request? You betcha. But they didn’t blink when I asked (and apparently, I wasn’t the first to ask!). My dog is also a fan and accompanies me when I visit the store.
I switched to Monterey Cleaners after their competitor across the street, Martini Cleaners, insisted on writing their inventory codes on my shirts in black ink and refused to apologize when I pointed out that I found this objectionable. Monterey understands customer service, and they would never do such a thing.
If you want top-​notch service with a personalized touch, take your clothing to Monterey Cleaners!

We’ve gone to this place four times now, and every time I’ve paid a different price for the same shirt. This last time I finally asked them to pull up our record and on their own computer screen the girl saw that each time the price was different for the same item, but she was unable to explain to me why that is. She just bit her lip and looked at me and said, «well we do a better job than the cleaners across the street.»
They do an average job cleaning, but there’s just something dishonest about them.

Um, watch out if you have your stuff tailored here. My hems fell apart in a couple of months and other tailor items were done poorly. A few articles did not come back cleaner than before.

I went in to see about having them alter my wedding dress and it was an incredibly frustrating experience. The woman was trying to justify charging a lot of the alterations (and I know a lot needs to be done), so to do so she kept talking about the dress like it was in horrible condition. She made it seem like I was burdening her for this work, rather than entering into a business transaction. And in the end she priced it at $ 200, but I found a much more experienced tailor already, charging the same price. Such an attitude!

Good friendly service and the price is not bad either.

Good friendly service. They have always done a good job for us.
There are a total of 3 dry cleaners within a block, and these folks do the best job.