Mission Tailors

These guys are fantastic. Great family owned business. Did a wonderful job with my shoe repair and tailoring needs. Quick processing at the right price.

They lost my shirt I brought for repair. The first time I came to pick up the shirt he couldn’t find it (heaps of clothes all over the place); he said he didn’t have time to look for it and was in a rush to get to an event. He took by phone number but never called me. The second time he told me he would call me after he ‘found it’ but again didn’t. That time he said he would refund me if he couldn’t find it. But every time i go back during normal business hours the place is closed!

Where is the owner? I’ve been trying for three days to pick up my stuff but the store is closed and no one answers the phone. Open your store and return people’s stuff!

Where are these guys? I’ve had good work done here in the past but dropped some stuff off a few weeks ago and it’s always closed when I stop by during business hours. Not sure what’s going on.

This place is literally the worst. I took my shoes to be fixed. was met with a cheerful guy called Miguel who told me that he’d fix the broken zipper on my boot in a week for $ 25. I left feeling happy. He told me he’d call when it was done. No call. I called multiple times and no one picked up.
Finally, someone picked up at 5:30 pm one day and told me to come by. When I went by, at 11:30 am on a regular working day, the place was closed, and no one would pick up the phone.
Kept calling since I have to go to New York this evening and wanted my boots and kept getting voicemail. Finally got someone to pick up who told me that Miguel had a family emergency (all lies), and the boots weren’t done.
So now I’m going to go and pick them as they are, having wasted 10 days and with no boots to wear in New York.

STAY AWAY! Horrible service. I made a mistake of bringing a few items to alter. Bad quality alterations. Plus they forgot to alter one dress and lost the other. It took a few weeks to get it back. I would never ever use them again.

I left my boots to be resurfaced. They said they’d be finished that day and they would call. 1 week later no call. I stopped by during normal business hours and there was no one there. 5 calls, no answers. DON’T go here!

Cheap as hell and had the hole in my jeans fixed the next day ($ 10). No idea what people are complaining about.

Warning: Avoid this place. I brought a leather bag here to have the zipper replaced. Initially they lost the bag, I sent my husband to pick it up. They eventually found it, my husband being in a hurry paid them for their service & left with the bag not having inspected it. I was horrified to find that they did not replace the zipper, in fact, they did nothing to the bag and charged for it. I am relieved to have gotten the bag back as I paid quite a bit for it & it’s one of my favorites. I’m not even going to waste my time going back in there.

Nice enough people. But what a frustrating way to do business.
First experience was mixed; items weren’t ready when they said they’d be, but ultimately the work was good and the price was fair. Second experience… they were late AND the quality of work was poor, but at least it was cheap. Third experince… LATE AGAIN (3 postponements!!!), and for $ 45 they absolutely ruined a suit. A lawn mower could have done a better job. Ashamed of the work, but not bold enough to refund my money, Miguel (the owner, I think) scurried out the back door when he saw me coming!
Never again.
There are plenty of tailors in this town. Run!

I need to have my zipper replaced on my Adidas (do the illest things) jacket. I will update this review when I get it back but they seem really friendly (1 Star in itself) and they were playing the Mexican version of Piano Man (El Hombre Del Piano), which is auto 4 Stars in my book!

I took in a boot to get a new zipper, as the one currently on the boot is busted. They told me it would take a week, since they’d have to order a new zipper and wait for it to arrive before they could make the repair.
I told them that they could use any old zipper, if that would speed up the process (maybe they have zippers in the back that don’t necessarily match, but then it could be done in a day rather than a week). They said that they want to do their best to match it. Well, fair enough.
A week later, I came in, and my boot was not repaired. They said they got overloaded with a lot of repairs all at once, and that they would call me when the boot was done.
Another week and a half later, I got a phone call saying my boot was done. So I stopped by, and… literally nothing had been done.
They pulled out about half of the (brown) stitching on the broken zipper, and then re-​sewed the same broken zipper in with white stitching. So not only was the zipper still broken and useless, but now the boots were uglier and stupider looking because of the shoddy high-​visibility bright white stitching (the boots are dark brown).
They had my boot for two and a half weeks, and they literally did nothing with it. And the whole reason there was a wait to begin with, was so they could order a new zipper. Supposedly. I doubt they ever ordered it. I was livid.
I always take my shoes to Mission Shoe Repair Shop, which is only a block away from Mission Tailors. However, my boyfriend was annoyed by the customer service at Mission Shoe Repair and convinced me to try Mission Tailors, because they are much friendlier when you walk in.
While this is true, I have always been happy with Mission Shoe Repair’s work, which is why I keep going back there despite their hesitation to take your money and do business with you. I would rather go to Mission Shoe Repair, have somebody be rude to me, and get my shoes back in perfect working order the very next day. At Mission Tailors, they are polite, you pay them money, and they never return your shoes to you or repair them.
Maybe if they opened a «polite store,» where you could walk in and pay somebody to be polite to you (but they do nothing else), Mission Tailors would have found their niche.

I brought my boot here to get it fixed, all it needed was a zipper, and I told them I didn’t ever care what color it was so it would be as easy as possible. They said it was no problem and that it would be done in one week. Two weeks later, having not heard from them, I stopped by and they said they could not find the right color zipper. I reiterated that it did not matter and any zipper would do. He said it would be done tomorrow then and to come by. I went by at 4pm, the gate was locked, but the front door was open and the open sign was there. I yelled hello and called several times, then went to do some other errands, returned at 5, and they were open. I came in and my shoe was still not finished, he said sorry and that he would take $ 5 off and call me tomorrow. I said I will be gone for the weekend, so you have until tuesday. I returned on Thursday, giving him an extra couple days. I called him first and asked if my boot was done, and he said «yes». When I arrived no one who worked there was present, just a girl who must have been a friend of someone who works there. The owner had left and did not have a phone with him. We searched for about 15 minutes for my boot, found it eventually and it was still not fixed. I told her to tell him I came. The next day I called again and asked if the boot was done, and said I was told yes the day before and that was a lie so check carefully. Instead, the man who answered heard my slightly irritated tone and passed the phone to someone else. The woman who picked up was rude and said they would call when it was done. I gave them a few more days. No call. I went in the next week, asked for my boot, STILL NOT DONE, and demanded a refund and my shoe back. They had it for a month and never even fixed it. It was one zipper with no color restrictions. This place is ridiculous.

Before coming here, consider all other options. INCLUDING MULE COURIERING IT TO AND FROM YOUR OLD LITTLE GRANDMA HALF WAY ACROSS THE WORLD TO DO IT!!! They are the worst. The worst what? Just the worst! Miguel is a compulsive liar. I believe his head is not with work — seems distracted by maybe partying or home issues or who knows what. Preface the below with the fact that all exchanges were amiable — no tension caused this behavior.
1^st visit — I told them no rush they told me sleeves and pants shortened in 1 week
2^nd visit — 2 weeks later. Leave work early to pick up. Work not even started. «come back in a week»
3^rd visit — About a month later… Leave work early to pick up. Try things on and only the pants have been done. «Oh so sorry, we must have forgotten the sleeves. I promise it will be done by tomorrow (Wednesday).» I say I can’t leave work early anymore and that I will be by Saturday. «OK but if you want it tomorrow it will be done»
4^th visit — (following Saturday). Drive over to their store again. «Sorry we have been sooo slammed. I haven’t had time to finish. I’ll deliver it to your house around 2PM today». I wait around my house until 3PM (cancelling plans) — no call, no nothing!
Monday — «oh sorry yeah it is done now. I’ll stay late so you can pick it up.» We agree to meet at 7PM. I leave work early. 6:45PM rolls around and nobody answers the phone and no call from him for the rest of the night.
Tuesday — «Oh yeah sorry something came up. Evenings are difficult». We agree to meet Wednesday at 7:45AM.
Wednesday — 7:45AM call no response. Repeat every 15 min until 8:45AM (making me quite late for work). «Sorry, it was traffic». Arrive and the sleeves were exactly where I had left them!!! (I know because they were always exactly to my wrist bone when I stretched out forward. «Oh that is weird because we must have cut off at least 6 inches already» … lies… lies… more lies. I left with the sleeves not done because I depart for a wedding the next day.

I took my sad looking pair of pants to mission tailors to get fixed.
**You see just 2 days ago I took them somewhere else and got home to realize one leg was longer than the other!**
I walked in and Miguel was on it! I tried on the pants, he measured the hem and to my surprise said, «I can have them done in 10 minutes»!! He took out the hem the last person gave the pants to insure the thread matched. As he worked away we chatted making it feel like 9 minutes ;^)
I was quite impressed with Mission Tailors, as a first time customer. Thank you Miguel for quality service and for $ 10 cash, I am sure to return soon!

I was very impressed with their work.
I took in two pairs of pants — both needed hemming and one needed to be taken in at the waist. The work was great on both. For the hems, they took care that the new hems looked exactly the same as the old — same width and stitching.
Reasonable prices: $ 10 hems and $ 15 to take in the waist. I also took in a shirt that had a 2 in rip in a seam, and they fixed it for free!
They finished everything when they said they would (something like 3 – 4 days) and even called me to tell me everything was ready!

I don’t have a lot of experience with tailors, but I had a great experience here. I took four items: 1 dress with a split seam, 2 guayaberas with missing buttons and small tears, and a jacket that my mom made in the 1970’s for my dad. The dress and guayaberas cost $ 10. The jacket never had a lining and the cuffs and tail were coming undone. Rafael put a gold lining WITH interior pockets into the coat giving it new life for $ 60. All four items were ready for pickup in 3 days. Cash only, but my dog was allowed in the store.
If I am very critical I have seen better work on new jackets. The stitches on the inside of the cuffs are widely spaced, there were some loose threads visible, one corner (where the jacket interior met the lining) was a little mismatched, and a fold in the lining (from a split and re-​sown seam) was visible. These faults, for the most part, will not show after wearing and dry cleaning of my casual jacket. I believe I have what is called a «bag lining», which is what most commercial jackets would be, but not what a high quality or bespoke suit or sport coat would have. I’m very happy and will return. I’ll post pictures of the finished corduroy coat.

I was in the Mission on a mission: find someone who could fix the shoulder strap on my laptop bag. The strap was a thick nylon material (think «seat belt») and the stitches started to come unravelled after a recent flight. I had walked the length and width of the Mission with my laptop dangling literally by a thread in search of someone – anyone! – who would be able to stitch it back together. Alteration shops, leather shops, and shoe shops all told me it was too thick – couldn’t be done!
Finally, defeated and resigned to a life of a shoulder-​strapless laptop bag, I detached the strap, transferred the bag to my hand, and started the long walk home. Like a flash of hope, I noticed the small inset store: «Rafael’s Tailoring.»
The door was open and a man (Rafael himself?) sat at a sewing machine. He looked up slightly when I entered. I showed him my strap, explained that NO ONE had been able to fix it, then asked if he could.
«Sure. About $ 2.»
Magic words! I had prepared to part with at least $ 20. Delighted I left my bag in his care, walked up the street to an ATM, and by the time I came back my strap was ready to go, perfectly stitched and good as new!
This might not be a traditional use of a tailor, but for me Rafael’s Tailoring did the job at an unbeatable price. I’m a fan.

I’ve been going to Rafael’s for a few years now and really like them. I was shocked to read some of the negative reviews! I’ve always had a great experience. The simple stuff has been great — they’ve always hemmed my pants perfectly and they took in a dress expertly.
The tough stuff has been great too — I asked them to re-​line a vintage coat and it was fantastic — they picked the most beautiful peach brocade lining for it (the coat was a rust colored orange) and the job was top notch. I just took in another coat to have it shortened. There was a bit of a language barrier, but when I came back, the job was perfect and exactly what I wanted.
I’m pretty relaxed about my instructions — they’re the experts after all — so maybe that’s the source of my good luck? But I totally love this place. I’ve recommended them to everyone I know!

4.5 stars!
Look here — this is a hole in the wall place. I’m talking NO FRILLS. the farthest thing away from hoity toity. The front space consists of a 5 foot counter and a designated changing space that is about 3−½ ft2. BUT if you want a no-​nonsense, in and out, get your tailoring done fast/​correct/​affordable — you’ve found the right place!
My recommendation is to talk to Bibi, the younger lady of the store. She’s a gem. Friendly, polite, and she gets it. She follows exactly what you want to do and also gives her suggestions. Her quality of work is great.
LISTEN UP LADIES– I brought it a formal dress, past the knees. I had to attend my friend’s wedding this past weekend that required «long gowns». I bought fabric and Bibi (in 2 days) created a mermaid bottom to the dress including a ribbon trim to cover the hem, in addition to taking in the hip and breast areas significantly because the original dress was a bit wide for me. Ladies, again– she did all of this in 2 days and $ 60. She completely transformed my short dress into an elegant gown!!! LIFESAVER!!!
Tips: If you are doing a structure revamp, make sure that you come back with the shoes that you are going to wear the dress/​pants with — as Bibi tailors the length according to your shoes.
Other services provided: pant hem $ 10/​pair, $ 12/​pair if there is lining. I believe jeans are starting at $ 15. Apparently they do boot repair there too. I’m going to try it out. Shoooot! might have just found a go to, all-​in-​one spot in SF. Definitely bringing all those pants that i need to get hemmed to Bibi.
Parking around here is OK. I went in the middle of the work week, mid day and also after work — street parking was no problem. Remember to bring your coins.