MINI of San Francisco

After doing a great deal of research on-​line, I found what I was looking for at MINI of San Francisco. I made an appointment to test drive the car the next day and had the great fortune of having Bi assist me. From the moment I arrived, he was wonderfully attentive and patient with all of the questions that I had. Before getting behind the wheel for a test drive, he reviewed all of the important features of the car which made driving around the city feel more comfortable.
Bi’s level of service, professionalism, knowledge and kindness was above and beyond, and really helped to clinch the deal for me. I purchased my MINI that same day! From the time spent in sales with Bi through signing the forms with Zac, my overall car-​buying experience at Mini of San Francisco was extremely positive. The service I received was outstanding (thanks especially to Bi) and I highly recommend buying your MINI here!

Bought our 2^nd Mini from these guys and always make it easy and painless! Hi five to Carlos, Houston and entire team! Thank you!

I love my 2014 Mini Country Man Cooper and the service department from SF Mini is amazing! Chuck Robertson was prompt, courteous, and professional. And everyone seemed genuinely happy to be doing their jobs. Smiles go a long way. Thanks Chuck!

Sean and the team at Mini SF have set the bar for how a new car experience should be. I got in touch with Sean via the website and he helped me find my new car (picked it up yesterday, 2015 Mini Cooper S, 6-​speed manual). Sean really showed me that he cared and didn’t try pushing me towards anything, he really just wanted to help me get my perfect Mini.
Sean was quick to reply over email, had no hesitation in giving me various price options and info AND most importantly, went out to the specific car I wanted and sent me photos so I could make sure it had everything I wanted and that it was a manual.
Four days after we agreed and I put down my deposit on the car, I came in for the first time and felt very welcome by all of the staff. We checked out my car, did a good test drive around the city that let me get a feel for the car, and then moved into the finance office with Zac who made the process really quick! They have an awesome electronic signing system that’s very modern (newest system I’ve seen at any dealership and I just co-​signed on a BMW last year). Zac walked me through the warranty options, all the state, federal and Mini benefits, roadside assistance, etc.
I couldn’t have imagined the experience going any better, but then it got better!
Juan walked me through the car, inside and out. He showed me the timing system on the A/​C (you can set the car to automatically cool or heat up after X amount of hours), the driving mode displays, rear head-​rests, etc and most importantly he explained why everything was designed a certain way in the Cooper S. I think we were in the car for about an hour 15 minutes going over it all, now I feel like I can teach others all about the Mini secrets!
All in all, this is the best car experience I’ve ever had and it’s all thanks to the Mini SF team taking their time to make sure everything was done right. Was definitely worth the hour drive out from San Jose.

Best car buying experience yet! Go see Bi! No pressure and he will help you find the car that fits your needs. I was really impressed as most car buying experiences are generally intimidating.

This was my first time getting service at this location. Everyone that helped me was really great especially Tyler. The facility is very clean and organized. I would definite come here again.

Excellent service as usual. Purchases my second Mini Cooper S here in less than 6 months. Everyone is friendly and ready to help with whatever you need. Check them out immediately!

Bi was super friendly and available. He spent a lot of time with us and before talking about business, he invited us for a test-​drive.
He never lost patience with us and we really dig into everything with a ton of questions.
The cars he proposed to us matched our needs and he always listened to our needs very carefully.
Even the Mini second date with Jordan was great and he gave us a lot of little tips that we could have missed.
We love Mini and Mini SF is the best experience in the Bay Area (yes we tried other Mini stores in the bay area before the SF one, and the service and personal are not even comparable).
Don’t waste your time in other stores. Just go to Mini SF ^^.
And also, we love our Mini!

I recently leased my mini coupe from Mini of Concord who were fantastic to deal with but as live in the city, use the service department in SF. Had my first service yesterday and Chuck was fantastic. I had the car back in two hours ready to go to work. Thank you so much

I love my new mini and I appreciate Sean’s help and attentive present during the rather long process of choosing, test driving, and purchasing. I recommend that you take your car out onto the highway during your test drive, regardless of traffic. My engine light came on as I was crossing the Bay bridge– yikes. I took the car in for servicing the next morning and Chuck took excellent care of me, gave me a loaner & got my car back to me the next morning.
I highly recommend MINI of San Francisco

First time getting car serviced.
Dropped off and was immediately attended to.
Car was ready at pickup.
Work appears to have been good.

Excellent people very honest about the benefit of the car if we buy it… they were doing their best not to ruin their reputation so that’s why they really working hard to show all the possibilities of «GOOD THINGS»

Just traded in my 2005 MINI and bought a 2015 4-​door from Mini of San Francisco. My whole experience was great. My MA was Aaron Escarrega, and he was very communicative through the whole process: from answering my web query, to scheduling an appointment, to the test drive, to driving her out the door. He went out of his way to make sure I had everything I needed, including using his own time to retrieve my vanity plates off of my trade-​in. His sales buddy, Fonzie the pup, is pretty convincing too.
Aaron also went out of his way to make sure I had my Second Date appointment with Juan. Juan was amazing, and took me through every upgrade made in the 10 years since I bought my last MINI. Juan was patient and answered every question I had.
All in all, I had a fantastic experience buying my new car from MINI of San Francisco. Best dealership I have dealt with in purchasing a new car.

The worst services I have dealt with my entire life.
I dropped my low-​mileage 2008 Mini for a ignition fix more than a month ago and Mike from Mini SF said it would cost $ 90 for diagnosis and less than $ 1,000, based on his experience.
A week later, he called and said parts need to replaced and total cost would be about $ 950. Another week went by, he called again and said they needed to clean it with carbon and it would now cost more than $ 2,000. No news for a week, then they «discovered» the spark plugs were seriously burnt and it would now cost $ 6,000 to fix, with no guarantee it would be well-​functioning after all the alleged services they have performed.
I asked them how much then would they take the car for. After two weeks of having to deal with their in-​fighting between their own sales and services departments (because they need their customers to liaise for them), they said they would offer me $ 500 for the vehicle. However, because of the «services» they have performed, I now owe them $ 2,400.
So, after more than a month of having no vehicle to drive, and hours of helping them work through their departmental infighting, according to them, I i. owe them $ 1,900 ($ 500-​$ 2,400), ii. I have to give them my car and iii. I am obliged to entertain phone calls from Mike every two days asking me to pay.

We worked with Be (the sales name) for three years from leasing a car all the way to return it. It was pleasant and easy and Be is always friendly and helpful. Being working in the same place for many years also testifies the quality of the sales and the dealership. Their mechanics also seem professional and friendly.

Really great service. I dealt with a guy named Mike, who was just awesome. It was easy to book an appointment online, and I brought my car in for scheduled maintenance. Mike told me all of my options, how long he expected the work to take, and when I’d hear back. He updated me on status throughout the day, and when they found unexpected problems with the car that made the maintenance take longer than they were open, made sure someone stayed late with the car to finish repairs so I could still pick it up as planned. The communication was great, and I felt like they really cared about their customers’ happiness. Really great place.

I brought my car in for service a few months ago and while the work, was ok, thier trearmant of me after the fact is unacceptable.
Don’t provide these people with any personal information whatsoever. They think laws do not apply to them. I’ve made multiple requests to be removed from their email lists and they keep spamming me with more email. I have no idea what they are doing with my other personal information, but I’m sure it’s not anything I’m going to like.

I have been doing some research on a Mini for about a month before I even stepped into the world of looking and test driving one. I knew I wanted a convertible and for some reason living in the City I knew I wanted a manual. This was going to be my city car as my current one is way too big to fit in any smaller spots. I called a few other places before contacting Mini of San Francisco. When I called this dealership I was looking for a great deal as I already had a deal in place with a different dealership. They were accommodating with the time I was going to arrive as it would be after work and beginning the car buying process near the closing hours I am sure would be annoying to them. Almost as if someone came into your work right before you were about to get off and asked a million questions and made you stay a few extra hours.
Alejandro was very accommodating and answered all of my questions. He made me feel at ease when purchasing this vehicle and not rushed at all. Having purchased several cars in the past I felt like for once I could truly trust a car salesman. He had already knew that I was looking for a deal and wasn’t trying to scam me or nickel and dime me at all. The purchasing process was quick and painless as we didn’t have to go back and forth too many times before I signed on the dotted lines.
This dealership definitely wants your business and it shows as they aren’t stingy with their prices. Competitive prices and plus I went with this dealership because nothing puts you at ease than purchasing a branded car at the dealership brand itself. Even after the purchase they reach out to me to make sure everything is okay and asked if I had any questions as this was the first Mini I purchased.
Thank you Mini of San Francisco and especially Alejandro and the management team that eased and made my car buying process a breeze. If you are looking for a Mini please step into this dealership as they will take you in with open arms. They also have a cool little store of Mini Cooper apparel and accessories.

So far, so good. My girlfriend recently leased a new Mini at this location and the service we received was really great, from the test drive all the way to the hand off to the keys. Of course every car dealership is always going to try and up-​sale you a little, but I didn’t feel like it was excessive here and they weren’t pushy when they understood what she was looking for.
Not sure if this the same facility where the service gets done, but I’ll certainly update this review when we see how oil changes, etc. go.

Brought back the mini for an oil consumption check as requested. As has been my experience they are on top of it. This is my third review and posting again to showcase their consistency in customer service. They confirmed my appointment via email. They had the courtesy rental ready and Angelina my service rep whom I had worked with before was prepared with the details of the service. She said she would call with an update. She did before noon to say they needed the mini overnight and would call when it was ready. Got the call the next morning that it was completed and I could pick it up any time.
The whole service front desk crew was very friendly, smiles and efficient.
This is how business cements customer loyalty.

Estábamos buscando un coche económico y conocimos a Mario en Mini San Francisco y él nos ayudo a encontrar el vehículo que de ajustaba a nuestras necesidades. Un magnífico Prius en excelentes condiciones y a un buen precio. Estamos muy satisfechos con los servicios tan profesionales que hemos recibido aquí.
Para nuestra compra sin duda volveremos a buscar Mario!!!