Master Car Care & Smog Center

beware of these guys! I went here for a smog check. They said my truck needed new parts in order to pass smog. So I agreed. it cost me 600 $ then they said i needed to drive a hundred miles so the computer In my car could register it. so I did and then I came back, they then said my car needed more parts. WTF! then I went to my old mechanic he did a smog check it passed fine and he said all the parts and work they put in was unnecessary… I got hustled!!!

Textbook «shady Chinatown body shop». They scam your insurance, use imitation (non-​OEM) parts, and give you the «you car was like that when it came in» line when you bring up any issues with the repair. That the shop area itself is disgustingly dirty already says enough too.

A large truck backed into my Subaru WRX and did some unsightly damage to my front end. I received a few quotes to repair the damage and, after meeting Ben Zheng, I chose Master Car Care at 740 O’Farrell St, SF to repair the damage. Ben gave me a reasonable quote and completely explained how his team would repair the damage. His team was professional, efficient and got the job done within a reasonable time frame. The car looks as good as new and I couldn’t be more pleased. I give Ben and Master Car Care my highest recommendation for professional work at a reasonable price.

They don’t open on Saturday anymore.
They should update their hours …

Had a great experience with Mario ant Master Car Care. The service was great and all insurance issues were dealt with them directly. The team at Master Car Care were great to work with and they were great in keeping me inform every step of the way. Thanks for all the great service.

A year ago I had my window replaced by In and out glass and this year I needed some body work done on my car. So I called In and out glass and they referred me to Ben. I met with Ben and showed him my car. He was professional and pleasant to deal with. Ben gave me a good quote which I was satisfied with and I decided to have my car fixed there. I was very happy with the work. It looked like new! I recommend their shop to whoever is looking for a fair price and great work.

Fast, friendly and fair. What more do ya need?

Told me it would be 30min and took over an hour for a simple oil change on my Honda. Didn’t greet me at the door, just stood there for 5min until the guy with the purple hair asked me what I wanted.
Anyone can perform an oil change, anyone. You want returning customers, step up your customer service.

I was sent to the Folsom St. location by Ricky at In & Out Auto Glass, once there I met Mario and he said bring in my car and he would take care of everything. He worked with my insurance guy and I let the whole thing in their hands. A few days later I went to pick up my car and I was shocked, it looked like new, it’s a 2008 Honda Accord. Mario is the man, and I will recommend his shop to all my friends. Thanks again Mario for a pleasant end to a shitty experience.

My go-​to shop to fix my car!
I recently got into a minor accident and I was recommended this shop by a friend to get it fixed. As soon as I walked in, I was greeted and helped by Ben. Ben is extremely friendly and will guide you through the whole process (for those of you who have never been in an accident and are unsure of how it all works).
So long story short, we called my insurance (together in the shop) and got everything done. SUPER quick and easy on my part. Ben got me a rental car and by the end of the week, my car looked NEW! They even washed and waxed it for me!
If you’re looking for dealership-​like quality car fixes for half the price (or less), definitely come here. Master Care Care takes care of you! Ask for Ben and he’ll take care of you!

Really, REALLY frustrating.
Went to their other location on Bayshore called In and Out Windows. Paid $ 30 to get a diagnostic on what happened to my door lock (wouldn’t open from inside). He took it apart, said it was a cable. They could order it and refer me to their other spot (Master Auto Body) to install.
Went to Master the following day. Close to the end of day when we thought we’d be getting our car back, we were told it was misdiagnosed. It was the door latch and it would cost twice as much. He apologized and said he’d wave our labor for the hassle. Sweet! But it would be another day my car is in the shop.
So another day later it is fixed and ready to pick up. I send a family member down there. They pick up the car and had to turn right back around to the shop. They jacked up my window tint SO BAD that it was beyond obvious. Master’s response was a surprisingly indifferent, «Oh, just leave it we’ll fix it»… didn’t even bat an eye as if it were no big deal. Instead we brought it back to the original shop (In/​Out) to get the tint repaired and wasted yet another day in the shop (I didn’t want to go back to Master). That’s about $ 400 out of pocket alone for the lost revenue from having our car out of service. Even In and Out couldn’t believe what Master did to our window. With the exception of Ben, I never got the feeling anyone really gave a rats ass about customer service at Master… No apologies whatsoever. Though the tint was repaired, the dishonesty of trying to pass off damage done to our car and their lack of outrage should give you a good idea of what they are about.

This review is long overdue. I have been going to Master Car Care since 2006 and they have always provided me with excellent service each time. The owner, Tony genuinely cares about his customers and the rest of his staff are also very helpful. They are completely honest and will never cheat you like other car shops sometimes do, especially if you are female.
The shop is always very busy, but the mechanics always do a great job. I have never left the place unsatisfied with the repairs and prices they offer for the work they do. I will never go elsewhere for my car services. Thank you for many years of excellent service Master Car Care!

Mike at Master Car Care was a lifesaver for me and saved my son’s car. I put antifreeze in the place where the oil goes by mistake. My real estate broker is friends with the owner Tony and referred me here, as I am new to the area and had no idea where to take the car.
They were extremely quick and friendly. The engine was saved, thankfully I hadn’t turned it on before having it towed to Master Car Care.
They changed the oil, tested the engine, put antifreeze in the correct place and only charged me the price of an oil change.
I’ll definitely be back whenever any of our cars need work done from now on.

I have trusted 3 of my car to Mike, he is the owner or the big boss there.
All my cars get quoted decent rates and ended up with lower bills because they just honest like that !!!
First car was 96 3000 GT with clutch problem, only quoted for clutch replacement but they threw in new clutch master cylinder job for free and with 200 bux cheaper than original quote.
Second car was 99 Escort with nasty electrical problem and other shop quoted 1200 bux for new computer and whole wiring, Mike got me for 180 bux and no new computer needed. They found the culprit within the harness and address it efficiently.
Third car was 84 Celica GT with exhaust manifold stud stripped causing major exhaust leaks, again i was checking with other shop and they quoted me for 430 bux and Mike got me with 234 bux out of the door !!!
Might seems like i am an unfaithful customer who constantly checking other shops first, but not anymore. that’s why i wrote this review.
Ps: they always wash my car inside and out after they finished :)

Most of the 5 star reviews here aren’t even worth looking at ! Even the reviews from the elite members because they are simply naïve and possibly fake or to take it roughly are just dumb.
Yeah the people here might seem very nice and courteous. But by overcharging me thousands of dollars just because insurance pays that certain amount. Try telling them you are paying cash out of your own pocket, and get the money from insurance directly. They will charge you thousands less and you get to keep a good portion of that money. In my cases, two times i was able to save over 3000 dollars. You have no idea how much i felt ripped off by this place. A lot of other shops probably do the same thing too, so you gotta be smart.
the work here is slow and sloppy. Just painting my car, it took them over 4 weeks to just start on it. Afterwards, the fitment was out the window. large gaps, uneven installment and they never bothered fixing it for me. I have been a customer of this place for no less than 5 times, i noticed every time the coins in my car would disappear, obviously their workers have been taking my coins. couple of times they actually swapped out parts from a family member’s car and swapped it with older parts. we noticed and we were mad at them and we confronted them about it too.
This is what I saw personally when i was at the shop, a lady brings her car in and complained about several problems. After about 2 hours and yes i was just there waiting. They returned the car to her and told her the problems are fixed. The lady was furious, they were trying to give her back her car without fixing a thing!!! So, after the lady complained again, they had to go back and reinspect it and fix it on the spot for her.
that’s when i know !!! It’s time to ditch this shady place
I just noticed a lot of their 5 star reviews are actually from their workers from another branch because i recognize them. Who knows, more could even be from their friends

Ben at Master Car Care was fabulous!!! Ben stayed open late waiting for me to arrive to fix my shattered drivers side mirror and completed the fix in no time at all! I sent Ben the vin number, he had the part ordered and delivered same day. He even waited for me to arrive AFTER the shop closed and replaced it in less than 15 minutes.
A recent grad with a friendly kind demeanor, Ben will be my go to guy next time a parking attendant smashes my car :)

So I was ready to drive home from college back to San Francisco and just my luck I got rear ended by this lady and I immediately called my mom asking what’s a good body shop around that can fix up my car and she referred me here. I called this place up and they told me to bring my car in so they can take a look. The guy there, Ben he helped me out and told me that the job was no problem and not to worry.
Good customer service
Fast service
Has two locations

Fell victim to a hit & run and I was quickly introduced to the services provided from MasterCarCare. Ben and Tony made things easy by guiding me through the whole process while saving me a whole bunch of time.
After filing a claim with my auto insurance — Ben assisted me in getting my rental car ready for me and I all I had to do was wait for the job to be done.
A few weeks later — I get the call from the shop informing me that the work is complete on my car and it feels like I just got a brand new car with the work done on the car. Flawless service. I hope I don’t have to go back to get my car done, but if I do — I know exactly where to go.
Definitely had me feeling some type of way after I got my car back. Thanks MCC!

Nice, Friendly and honest.
Guess what, I dropped my phone under the seat, and they found it and give it back to me.
The paint job was nice. I’ll def come back again next time.

My dad usually takes my car here for an oil change. Pretty cheap and quick.
At first I was pretty hesitant and kind of upset he took my precious here. But, she survived and is fine.
People: The one time I took her in, the guy barely spoke English. Nothing wrong with that, but it was a little difficult to communicate.
Service: Although I’ll continue to come here for oil changes, it bugs me that they set my oil change alert-​thing at a lower mileage when it should be way higher. So my car, being the needy princess that she is, has to alert me every time I turn her on (; that she needs service after a certain milage.