MAG Management

Great management company. Have lived in a building managed by them for over a year. Lana is wonderful and has been extremely responsive with all my questions and maintenance issues. Agree with prior posts that it would be nice to be able to pay the rent electronically (rather than calling or sending check) but other than that — a 5-​star experience.

I live in one of their properties in Oakland and I love it! I have a small studio and since it’s just me it works just fine. I’ve never had any major maintenance issues and with only one maintenance guy on staff that I know of he is nothing short of amazing. I work at a upscale high rise apt in the city and I know how busy maintenance can get. They have recently put in new carpets throughout the building and it is not unusual to see cleaning staff throughout the week which is greatly appreciated. The one thing that is annoying is paying rent. I either have to mail it in or call and give them my card info every month. We live in a tech savvy world and it’s seems like they would know that in this day and age being able to click a few buttons and pay rent is most convenient. Where I work the residents just go online and pay every month. Most just do it from their phones. This one feature would be so amazing to have but other than that I’m very happy.

I have resided in a MAG MANAGEMENT apartment since 1985. Over the 29 years I have experienced 3 break-​ins into my studio. After each event MAG MANAGEMENT had quickly resolved a code violation in one case, and increased the security to my front door on the other two. I had also been flooded 3 times from the boiler being next to my unit. Once again MAG MANAGEMENT responded quickly to fix the boiler and clean up the water mess in my studio. I have been very pleased with the manner in which MAG MANAGEMENT has taken care of things. HOWEVER… I must report, I am a little upset about an issue that has been going on for at least 2 years. A toxic order/​smell comes into my unit. I believe this order/​smell comes from the unit above mine. I have tried to have this issue resolved from MAG MANAGEMENT, San Francisco Police and Fire Departments, local Alcohol and state Alcohol concerns. This order/​smell has made me ill. I now am under the care of an ENT doctor and take 2 medicines. I believe the resident in the unit above mine is making an alcohol drink out of some toxic substance as shown in
. I have made this review with the hope someone might have a resolution to my situation. jmo

Alright I want to start this off by saying the experience with Lynn was probably the best customer service experience i’ve had with a management company. With that being said, I called upset and ill say it quite bi***y because i have not received my deposit check bak from them and it was over a month. Frustrated and stressed i was not pleasant to deal with but not once did she get rude back or do anything to offend me after back and fourth all day, her doing everything she could to get me my check today i get home to see a letter, not in my mail box but placed above my mail box and it says. «Please put in right mail box, i’ve been getting this for awhile.» looked at the date it was shipped and it was shipped in an accurate time frame but the mail man kept putting it in someone else’s box. Soooo basically post office error. I called back and apologized for my attitude but she was so nice about it! She was just so pleasant! I had to write a Unilocal review! I apologize again for being so rude but you helped so much! thank you!

I know I just wrote this review, but a recent experience warranted an update. Wednesday night I came home from work, and started preparing my dinner. I was ready to start the stove when I discovered that it and the oven appeared to be dead. I called the on-​call maintenance number and a guy showed up WITHIN MINUTES to check out my situation. He was very nice, agreed that it was dead and probably time to replace it anyway, and got things started early the next morning. I got a call from Lana today saying that my new stove/​oven event would be installed by Tuesday.
EXCELLENT customer service, and I probably would have gone out to eat over the weekend anyway.

1080 eddy is the cats meow. Yes some people have bug issues. Yes we are a couple blocks away from the projects. However Mag Management has got it down with monthly pest control, security cams, and prompt fixes. Anytime I have an issue I can call and someone is there to help.
I was shocked at how large my 1 bedroom was when I was apartment hunting back in 2009. My roommate and I must have looked at 20 apartments and nothing came close to the size and value of 1080.
Plus our building is in Vertigo! B-​A-​L-​L-​E-​R-​S-​T-​A-​T-​U-​S.
Four stars because the laundry machines take cards, which may be a pro for some but you have to preorder them and anticipate running out of $$$. Also we had a light changing issue where we got the run around and never heard back. But ended up doing it ourselves.

I lived at 2095 California when I first moved to SF, and MAG Management was definitely the best landlord+management company I’ve had the pleasure to rent from. Considering the pricing, I was fairly surprised when I moved out that the experience so smoothly. Lana was super-​helpful whenever I had small problems, the building manager was friendly the one time I was locked out, and maintenance was prompt and courteous.
My unit was a bit dated in the cabinetry but had brand new mid-​range materials everywhere in the kitchen, wall-​to-​wall carpeting, and bathroom. It was, as they say in the inspection biz, «good bones».
Now that I’m moving again, I’m hoping MAG has something open. I think that’s a fair vote of confidence, right?

Seriously, the BEST property management company ever. KNOCK ON WOOD! My experience from the first day I looked at apartments, to 6 months month later has been nothing shy of pleasant. Lana is the best! She’s honest and told me about the perks as well as things that may take getting used to for all the units we looked at together. They are extremely understanding and caring. The unit is an older one but, it is very well maintained. I imagine that the rest of the team is the same as Lana. Everyone I’ve spoken with in the office is warm and kind. They have been around for awhile and they are far from being slum lords. I highly recommend selecting one of their units.