MAC Cosmetics

Visited the store, yet again! Was helped by Joseph and he was very nice. I tried quite a few and was getting confused between some shades I already own. I’m gonna go back soon with them in my purse so that I don’t keep buying the same shades over and over and will definitely ask for Joseph :)

Great place to go to if you are looking to barely get greeted, poor service & to be left hanging out at the counter without anyone to help you. 4 girls in the store. Was not greeted until one of the girls walked by me and I glanced at her «can I help you?» Yes, I have a back 2 Mac. «Okay someone will be with you shortly». Well I was waiting there and kept looking at each employee so I just got fed up and will be taking my business to the MAC Pro store on Powell. 110% service and they are all sweethearts. I’d recommend the Powell store over this one. I’m disappointed especially since I’ve been a freelance MUA and I know you are supposed to step away from doing makeup on someone to help a person with an immediate purchase but since it was not going to help them with their goal it seemed as I didn’t matter. Byeeee

Unlike Sephora next door, MAC was more than happy to help me. The saleswoman was quickly able to find me the shades that I wanted. She definitely had me become a MAC user for life!
My only negative review was that I felt that this location seemed a bit understaffed. She was in the middle of helping me purchase and she disappeared for some time to help a customer she was dealing with earlier in the day. The other salesperson she had me work with didn’t seem interested in helping me much except to push the products I already had on hand. Her attitude seemed bored and impatient. Definitely liked the first salesperson better. But otherwise, the products speak for itself!

I love this location very chill and has the best customer services ever. They very friendly and professional.

So sad that they aren’t going to be pro anymore but I love the team here and the location, so I will continue to shop here. This store is very boutique-​y, and is a pleasant location to shop at. I’m not hounded when I come in but I am always checked on often which is nice when I just want to browse!

Rocky you’re so AWESOME! I came in with my sis just to pick up a base and you quickly showed me some products that went with other items I work with. I love that lip liner that doesn’t budge you showed me, perfect color to line my Russian Red lipstick. I love the set gel you put on my face to, I’ll get that next time. Also thank you for showing me your mineral type base. You’re so informative and know your stuff! Thank you for taking good care of me!!!

My wife has a professional Mac Card and they frown every time she runs in to get product. She seldom bothers the salesgals since she probably knows more than they do. Just ’cause they aren’t making any commission on the sale ~ do not insult her every single time by making her uncomfortable.

This location is always tidy and staff are attentive and friendly. Special thanks to Rocky for being so patient with me through my pickiness and indecisiveness. Every color and shade he chose for my skin tone (which many MUA become intimidated with) was a perfect match. He made it lots of fun to play in makeup and I got no buyers remorse afterwards. He knows his stuff and was a pleasure to work with… Would definitely recommend this MAC as the best in SF

Though the floorboards in my apartment are groaning under the weight of my current cosmetics stash, I have never used much from MAC; my preternaturally pasty complexion — not unlike Cool Whip — renders their foundation and powders pretty much obsolete. However (!), the Pro store carries the expanded line of products, which includes an array of pigments and mixing agents (such as the Face + Body Foundation in White, which I use to lighten other formulas), pan forms for palettes, etc., along with exclusive shades you can’t find at MAC counters.
The store itself is the aesthetic equivalent of Crayola’s 96-​count box: the vivid colors, the brushes, the pigments, the 500 shades of lipstick — it’s more about artistry than it is makeup (though it could be argued that these are one and the same). Sarah, who assisted me, was lovely and very knowledgeable. Naturally, I wound up buying more than I intended as lipsticks and brushes made their way into my bag. I love it here, and it has become my go-​to for brushes, pigment and fun stuff. The only caveat is that it is sometimes takes a while to be assisted, particularly later in the day; even if there are only a handful of people in the store, if one person is working, it’s hard for him or her to take care of everyone. The flip side of this, though, is that when an associate is helping you, s/​he is very thorough and takes time to make thoughtful suggestions.
All in all, a fun experience.

I was in this MAC location about 2 weeks ago as I have been buying MAC products for years. And I of course love going into these stores for just an all-​around good experience.
Unfortunately this visit wasn’t one of those times:
I walked in and saw there were only one sales girl and one other person shopping – so it obviously wasn’t busy.
The sales girl (not to sound rude or distasteful and because I didn’t get her name like I should have so I have to describe her: was a heavy set Asian girl) did not pay any mind to me or the other person. She was on her cell phone and looked bothered by the fact that we were even there! The other person asked her a question regarding the makeup brushes and the sales girl pointed in the direction to where the brushes were. She then walked passed me (while ignoring me as I was trying to get her attention) and I asked her a question about the individual lashes and she barely looked at me and gave me one word answers! I must have asked her a good 5 questions and still the same one answer. I literally stormed out of the store pissed off!
I hope this gets read by a manager or someone who has control of the staff but no type of business should have a person such as this working in their store dealing with the public!
AWFUL CUSTOMER SERVICE!!!

Absolutely had an amazing experience with the sweetest artist SARAH! She probably thought I was crazy, rambling off, but the whole experience from great conversation to amazing art work, you can tell the real artist from the robotic ones and she is definitely a real artist!
great job and thanks for the beautiful face!

Went to visit again over the summer and again, STELLAR experience!!! They are always willing to help, quick to answer any questions you have, do amazing makeup and always offer amazing customer service. The end.
Artists at the MAC Pro in Flatiron, NYC need to take a lesson from these lovely artists.(read my review below).

I’d rather be pretty and poor than rich and ugly:
The makeup selection and quality is fabulous. The artists are gorgeous-​hair, makeup (of course) and clothing. I feel like they’re my pretty long lost BFF’s in a past life.
I love this location. It reminds me of a grand makeup vanity room. The leopard chairs are comfy and plush.

This is a MAC Pro store (!). Helpful, fun, unpretentious staff. Clean layout, easy-​to-​browse. Great display of the new Heavenly Creatures line upfront.

I’ve been to almost all the MAC make up counters and MAC stores in the bay area.
I can say that hands down, the staff at the Union Street location are the most helpful, unpretentious, down to earth people. They don’t ignore if you look like you’re just there to «browse» like many of the mall counter reps do.
Have to give a special shout out to Gina. She’s helped me several times and has always given me wonderful suggestions. I also never feel pressured to buy anything from her. She encourages me to wear it around to see how I like it. She’s also very enthusiastic and does make up quite well. Gina is also very genuine and will tell you if something doesn’t look right on you. Unlike some reps who say you look fabulous in blue lipstick when you KNOW they’re lying through their teeth.
Thanks, MAC Union Street!

Carwin turned plain Jane into a Asian sex worker! I almost didn’t recognize myself in the mirror. It would have been so cool if I couldn’t see myself until he was done.
His blending techniques were topnotch. Go to him if you want your makeup done!
But be warned, those cute little tubs of color add up. I wish it weren’t so darn expensive!

Just came from the MAC Wonder Woman collection unveiling party! Thanks MAC for inviting me and thanks to my two girls for coming with me! I had a lot of fun.
It was really crowded but I was able to swatch a lot of the products. I already knew what I wanted from looking at product swatches online and I did swatches in store to see for sure if I wanted them and I did. I ended up leaving with two lipglasses, two lipsticks, and a blush. The lipglasses for this collection were HUGE!
There were models serving cookies and cupcakes as well as alcoholic beverages (not old enough but my friend let me sip hers, lol). I even got to see my favorite MA, Laily! She’s super sweet and I got a picture with her that was funny ’cause she picked me up, lol!
In end, I had a fun time. See you next time, MAC Union.

Let me preface by saying that I am NOT a MAC Addict…
Although I like MAC’s product variety and color assortment, they just never seem to work well on me. The foundations tend to look cakey on my skin and the lip glosses are way too sticky that my hair ends up eating the gloss. However, ever since my beloved Shu Uemura (*sob*) closed on Fillmore and Pine Streets, I’ve been looking for another place for a make-​up application without having to pay $ 100+. This is where Unilocal came to the rescue.
On Saturday, 9.11.10, I promptly arrived for my 5 PM make-​up application appointment.
MAKE-​UP APPLICATION ($ 50 + free mascara):
Sarah was my make-​up artist. She was friendly and asked what kind of look I was going for and what did I planned to wear that night. I told her I was wearing a black dress w/​a gold and pink necklace and showed her several smokey eye pics. She suggested that I do a dark brown smokey eye w/​pink which I agreed to.
The make-​up app started w/​the cleaning of my face and then moisturizing it.
Sarah started w/​my eyes which seemed a bit bare after the first try, so I requested that my eyes be more dramatic which she happily complied. Since I have sparse lashes, I asked that 2 falsies (stacked) by applied to my eyes which really opened my eyes up.
After working on my eyes, Sarah applied foundation to my skin. I requested some shimmer and she added a pigment which made by skin glow especially when the light hit it. She then added a subtle pink hue on my cheeks and some highlighter to contour my cheeks.
A shimmery pink gloss was applied and my eyebrows were filled in to complete the look.
During the entire process, Sarah explained what she was doing and told me what I needed to do to replicate the same look at home. So, make sure to ask questions.
RESULTS:
Once the make-​up app was completed, I thought I looked overdone b/​c of the heavy eyeshadow (a lot more black than brown). However, Sarah assured me that with dark lighting, my look will tone down and she was RIGHT!
I have large eyes to begin with and my eyes really popped from the shadow and lashes. The foundation was flawless and my cheekbones were made more apparent w/​the contour powder. The make-​up and ashes stayed on ALL night until I got home at 4 AM w/​no shininess at all. AMAZING!
CUSTOMER SERVICE:
This is where MAJOR points are deducted. Although I arrived on time for my 5 PM appt, I wasn’t seen until 5:27 PM. When I first walked in, I wasn’t greeted and had to stand in-​line at the counter just to check in. The cashier told me to have a seat and my assigned make-​up artist would be out. 5 mins…10 mins…15 mins passes and nothing, so I began pacing around the store. The cashier said she would tell my make-​up artist again that I was here. Then at 5:20 PM, I saw Sarah walk through the front doors and another 7 minutes passes by before Sarah came out to greet me. I’m not sure if Sarah was intended to be my make-​up artist, but anyhow…
Although Sarah apologized, I was annoyed b/​c I purposely spaced out my appts, so I wouldn’t be rushing all over the place. I told Sarah that I was in a rush b/​c I had a 6:45 PM appt in Inner Richmond. She said the make-​up app would take 30 – 45 mins. However, I didn’t leave until 6:42 PM! The make-​up app took nearly 1 hour and a half b/​c she had to run around and help customers in-​between.
I’m a very patient person, but I was upset that a 30 – 45 min make-​up app took almost 2 hours to complete especially when I had somewhere to go afterwards. Thank goodness the hair stylist agreed to see me after their closing hours.
Overall, as a make-​up artist, Sarah was awesome and I was happy w/​my make-​up, but I was NOT happy about the service. I hope that «if» and «when» I return they are more organized and more adequately staffed.

Terrible. I think I’ve made trips to the Pro store weekly for the last 3 or 4 weeks. Sigh. This is like my candy store… I’ve NEVER left empty handed.
I love Sarah and Lailey. I seriously will not shop with anyone else here. not because the other artists aren’t good, but because I’ve built such great relationships with both of them! I love coming to the store and feeling so welcome. I get hugs when I walk in and hugs before I leave.

I LOVE THIS PLACE!
go here and ask for sarah, she is the best! she is really friendly, filled with energy, and really considerate compared to the mac store in san jose’s valley fair mac!
!!!
excellent customer service and she is really really good at what she does.
So story goes:
my first time doing smokey eyes ever, came here to get them done… i was so amazed at the outcome! i absolutely adore it!
coming here was like walking into a candy store. it was delicious, sinful, and a great experience!