Lynn Petrie Lange – State Farm Insurance Agent

Lynn and her staff are knowledgeable & conscientious to a fault, and thoroughly customer-​focused.
My mortgage is currently held by a lender that conducts frequent and confusing insurance verifications. Avoiding the trap of forced extra coverage from them requires me to mobilize my insurer to get coverage certifications sent out promptly. At this office, account reps Cael and Thomesina have always come through with the appropriate rescue, and have at times even answered my worried emails after hours.
On a separate occasion years ago, when for reasons unknown my mailed bill hadn’t arrived, Cael phoned me directly to help avoid a lapse in coverage. A shadier firm might’ve just let it happen and then charged a reinstatement penalty.
Broadly speaking, one buys insurance mainly to soften the financial hit in the event of theft, calamity, etc. But it should also provide an overall sense of reassurance and peace of mind.
This office does that. Let’s face it, most insurance company slogans are insincere fluff. State Farm — this office in particular — seems to be different. They really have proved they’re «like a good neighbor.»

So far, so good since 2009! I opened a brick and mortar shop in the fall of 2009 and Lynn Petrie was referred to me by a fellow shop owner for small business insurance. I have since closed the shop, but switched my car insurance over to them a few years ago and have really enjoyed working with everyone in the office. I will stay with them for as long as I am in the Bay Area. Every once in a while, I will touch base with them on my rates to make sure they are competitive, and they always work with me. I highly recommend.

I had a great experience here as a new customer in Sept 2011. I’ve insured my car here, and most of my contact has been with Beth Leonard, who I highly recommend. The rates are very competitive and customer service is better than any insurance company I’ve used thus far.

I have been a State Farm customer for over 15 years. I recently moved to San Francisco and needed to transfer my renters insurance to a California office while keeping my auto insurance in in Texas while I waited for the car to be sold. I was told I could have two separate payment plans since the policy in Texas was to be canceled soon. I sent the office a copy of a voided check to set up the new payment plan for the California policies.
I later received a call from the gentleman in Lynn’s office and was spoken to like I was a deadbeat for not paying my insurance bill. Which was a complete shock to me since I sent in the necessary voided checks to set up a payment plan and I did not receive a bill. Come to find out, the office lost my checks (which I was told at a later time they found in another client’s file), and my monthly payment plan was not set up.
I ended up speaking with Beth, and gave her my credit card to take care of the past due balance, and she assured me everything was taken care of with the payment plan and I was good to go.
Beth called me the next day and said my policy was going to be canceled the next day due to non payment. I was told that my payment plan was never set up in California as she added my renters ins to my car payment plan in Texas, which at that point had been canceled.
During the entire ordeal, I have asked on two separate occasions to have have Lynn call me. I still have not heard from her.
If you want an insurance agent that will mismanage your personal information, not honor your requests, and loose your policies and payments go with Lynn Petrie. I know I could not trust Lynn or her staff to handle my polices in the time I would need them the most — in the time of an emergency.

I joined almost ten years ago when no-​one else would insure my motorcycle. They were cheaper than AAA, and have been excellent for everything I’ve needed. Great staff. Agreeable, knowledgeable, and don’t mind walking you through your options. I have car, motorcycle, renters, and just upgraded to affordable earthquake insurance with them. Good people. And the company is zero BS. If State Farm takes in more in a year than they pay out, they send you a refund. I’ve never heard of any of their competitors doing that…

I have been with State Farm for over 20 years and have always had great service. I was recently in a solo vehicle accident on I5 in the Grapevine and called lynn’s office and they were very helpful in helping me get roadside assistance, as I wasn’t even sure where I was and was a little shaken up.
Then, today I called about my premium possibly changing and spoke with Kimberly. She reassured me about the negligible change and set me up with renter’s insurance for a very low rate! I am very pleased with the attention I get from this office and recommend them to all. :-)