LoopNet

Satan runs this company. Their website is horrible. Every page wants you to fill out a survey. You can’t close out the survey and are forced to fill it out and send. I had to fill out 5 surveys because I looked at 5 pages. Then, I check on my listing in the map and it is shows up fine, and then the next time I check it’s not there. Then the next time I check it’s there and the next time it is not. This jalopy of a website has too many bugs.
Oh… have you read about the price gouging from this evil company? Shame on you LoopNet.

When LoopNet was $ 89 per month to post ads it was affordable and effective for my small brokerage. Requiring me to pay almost $ 250 per month to be a «Premium Searcher» so I can see ads is not an option for me. CoStar has always been ridiculously expensive and it always amazed me that the CoStar marketing team would call my office regularly and ask me how much I sold or leased a building for. They would ask detailed questions and update their database. They offer no compensation to brokers who cooperate and provide them with the precious data they need. Instead they charge us (brokers) excessive amounts to view the data we collectively provide them. The Commercial real estate market needs something like LoopNet or CoStar but you have a product/​service that is only affordable by a small minority of brokerages. I am hopeful for two things to happen. One is that someone develops a competing service that is affordable and friendly and allows brokers to share information without getting gouged or two, the suits in charge at LoopNet/​CoStar figure out that you can only screw your customers for so long before they all disappear. When the customers are gone, your business is gone. If you are a young entrepreneur and you want to start a viable business, come up with a way for commercial real estate brokers to share their listing and sales data at a reasonable cost and you can help shut down these crooks.

if it was possible to provide less than 1 star, i would. they are impossible to deal with — charge credit cards after cancellations have been made then say they don’t have a record of cancellations … really awful customer service! you can’t get a person’s last name, an extension number so you can call them back — it’s the worst! stay away from loopnet … there are other — much better — options for securing information on commercial real estate.

False listings to trick buyers into signing up for monthly subscriptions… Year-​long contracts for advertising that they enforce even when a customer is very unsatisfied.
I’m paying $ 308/​mo for a year, I’ve gotten three leads total that all have not led to anything. Very disappointed in Loopnet and Costar for how they run their business.

Don’t subscribe and change Brokers because Loopnet and Costar will not allow you to take your subscription with you. They will force you to pay for your subscription and purchase another one for the new Broker. And if you don’t comply they will blacklist your Broker from joining.

When I signed up for 3 month commitment, I was very careful to make sure that there was no «auto renewal» conditions. I turned out there it is. Because it is a quarterly commitment, even if I cancel today, they will keep charging you until the end of the term which is 2 more months. I also signed up for $ 84.95, but they are charging $ 112.95. When I called Loopnet, they say it is the company policy no refund. All the representatives are trained to say that, as it is everyday things that people complain with their deceptive, unethical manner of business conduct.

This is a scam company. My wife and I are on the phone with Wells Fargo Fraud prevention right now. Our credit card info was stolen and entered into loopnet. Hours later… Charges in the hundreds of dollars started posting on our bank statement.

Absolutely absurd pricing to look at listings. I can understand a large company putting up the hundreds of dollars for a membership for frequent use but if you’re a small business, looking for a single location, you’re better off saving your money and putting in the time researching and calling property managers yourself. You’ll also get better pricing, better information, and more personal service that way. They are doing the customers who post properties with them a disservice by charging prospective tenants/​buyers such an outrageous amount to view those listings. Reading other reviews, it seems to be a ripoff on both ends!

Loopnet has deceptive billing practices, watch your credit card statements around this company!
They continue to bill long after you receive letters of account closures. Custom service is rude and talk down to you.
This is another company I will be glad to see go under in a few years. Overbilling is the same as stealing to me.

Loopnet has really become a total rip off. They rip off the searcher and the lister. Loopnet used to be a really good resource before Costar acquired it, not anymore. I used to pay $ 105/​month for the 4 listing package and now, I can get the same thing for over $ 350/​month. Costar is a big money grab. I’m staying far away from them and sticking to the MLS.

DO NOT USE LOOPNET… total rip off. I used them to list my mother’s land and was hoping that the 225+ online newspapers and the premium listing would get some reasonable responses. After 75 days of not logging in, the listing automatically goes «Off Market» BUT THEY KEEP CHARGING YOU?! So they automatically take the listing off market after 75 days of inactivity but keep charging you the $ 87/​month. What a total rip off. BESIDES this ridiculous «policy» I DID NOT EVENT GET ONE RESPONSE after a year of their «Premium Membership».
I wish I came here to review the ratings before I made the purchase. At the time of this response they have 44 reviews with a average of one star. Somebody in business operations should pay attention to what the users are saying and make some serious adjustments. I would’ve given them ZERO stars if i had the option.
TERRIBLE!

I am commercial broker that been using LoopNet for more than 15 years, it was the best thing that ever happened to the commercial real estate industry until CoStar acquired them, that’s when things went downhill. When CoStar realized that Loopnet is taking over their market share, they couldn’t compete, they decided to acquire them and enforced their own irrational and unreasonable (old fashioned) policies and fees. LoopNet was $ 75/​mo subscription, similar plan under CoStar ownership is now more than $ 350/​mo now. There aren’t enough commercial agents that can afford $ 350/​mo subscription, thus less agents will post on LoopNet which means less options for buyers and tenants and ultimately less people will visit the site, thus less traffic to the site and eventually the site will shrivel and die. WAKE UP CoStar… what you’re doing is not working correct it before it’s too late.

FRAUDULENT LISTING SERVICES! They will get you for small listing and add $ 350 worth of other charges a month. FRAUD ALERT! I am a computer Science major and I have been deceived, imagine a common guy dealing with these fraudsters.

Trashy pricing policy. They have quarterly billing and when you want to cancel they charge you allllll the way through the current quarter!
I would NOT recommend them to anyone. They are OK for searching stuff. But if you are planning to list with them I recommend staying away. Use the MLS or a commercial broker, but do NOT use Loopnet!

I wish I could post negative stars. It is now Sept. 2015 and come to find out that Loopnet has STILL been charging my account! I have contacted my bank for fraud and will look into legal remedies. Loopnet truly is an ethically deficient business and I would encourage anyone to steer clear of them.

So Loopnet is horrible?
they are much worse, borderline fraud, very disappointed with the service. i canceled a subscription and they continued to charge for additional 8 months.
when i called in they said i resigned the same day that i canceled, fucking rip offs!

Good job loopnet — Creating horrible customer experiences every day, as evidenced by one of the worst Unilocal accounts I’ve ever seen.
I thought I had signed up for a monthly account since I’m not a commercial investor, and thought I’d try it out one more time after a poor experience on the last go-​around as a premium subscriber. WAY worse this time. Apparently I was on an annual plan, billed monthly, so when I called to cancel they said I have to pay for another 10 months for a service I don’t need.
What kind of ridiculous nonsense is this? Why not just bill me the extra money for the difference between the annual and monthly subscription that I’ve been paying and allow me to cancel. I’m not sure why they would have this policy because now I will tell everyone I encounter about this rip-​off. In my business, I run into landlords and investors literally every day.

To the owners of loop-​net.
Your contribution to the world is no longer needed and is a source of disappointment and frustration for every single one of your customers.
Just look at your reviews, 80 people gave it one star for a total average of… drum roll… one star.
You’re worthless reputation is tainting your affiliate companies.
Time to bow down.

Cancelled my free trial, then got billed 3 separate times the next month. Seeing as loopnet is a a scamming, fraudulent bunch of (censored), I afraid I can not recommend.
LOOPNET INC 01/​08/​2015 01/​08/​2015 Sale LOOPNET INC Legal &
LOOPNET INC: $ 62.96
LOOPNET INC 01/​08/​2015 01/​08/​2015 Sale LOOPNET INC Legal & ProfessionalCategory for LOOPNET INC: $ 83.97
LOOPNET INC 01/​08/​2015 01/​08/​2015 Sale LOOPNET INC Legal & ProfessionalCategory for LOOPNET INC: $ 62.97

They would get a negative rating from me.
Whatever you do… don’t give them your credit card number. So easy to sign up, but it is a nightmare to cancel.
They sold me the premium package and I am paying $ 150/​month. Asked to cancel 2 month before the expiration of the annual. Told to go on website to cancel which I did. Long story short, I emailed them again because the charges kept on recurring on my account. Then they tell me it renewal automatically for another year. This is crazy…
I will fight this… calling better business bureau.