LOFT

The young woman that assisted me in this Loft store was very helpful. Not only that but the sweater I bought was an additional 40% off the sale price. You can’t beat that. And you can’t beat Loft for bargains. I love that store!
I’m also an Ann Taylor fan and was disappointed when I discovered that the store is no longer located in the San Francisco Shopping Center near Powell. I didn’t realize until I got home and did some research on-​line that it’s located here in the Embarcadero Center. Personally, I would rather shop in this area. Union Square has gotten too crowded and is an unpleasant shopping experience any more! On my next visit I will explore more of this area and it’s even close to the Embarcadero Bart station. Can’t ask for anything better than that!

I placed an online order and paid for 3^rd day shipping. The order that was delivered to me, was not what I had ordered. Nothing that I ordered was delivered and it was if they sent me someone else’s order. I contacted them and they said they would ship the things I ordered, that was two days ago. There is no sign of shipment and no confirmation of such.
I have contacted a few times now and they say they have an «allotted time» of until ¹⁄₁₃ to deliver. Really… I ordered on the 4^th and paid 3 day, they deliver something out of the blue and now they think they have until the 13^th. First, no quality control and order going out, second, no desire to take care of and try and make the original time frame.
No more orders will be coming from me, they should pay me to shop online with them

I had to return a number of items from an online order. The woman who helped me was efficient, friendly, and helpful. I tried on a skirt while there that was on sale and the man who was working pointed out they could order it for me in another size and have it mailed to my house at the sale price with no shipping charges — and that’s what I did. I appreciated how helpful they both were. I also like the way they can quickly look things up on their iPads. They have nice clothing that are great for work. I’m going to give a similar review for the Walnut Creek store.

Horrible customer service — the sales associates are always grumpy and have stink face — but they have a good selection of options and a great Petites section where I always find something. If you have a student ID, make sure to take advantage of their student discount!

Totally agree with the other Unilocalers. This Loft have the worst customer service. I went in the morning no one was in there. Asked about price adjustment and the weird looking girl looked at me like I was homeless. I mean I purchase $ 350 worth of clothes in the past 2 weeks. is it wrong to want to know if there was a slight chance some of the items I purchased was reduce? You only have a 7 day grace period so freaking just humor me and check. NO?! Instead you went down the receipt asked me what kinda of sales was going on when I bought these clothes and with your high school intelligence you try to sum up why each items I purchase already had the best price. With all that said, Loft still have affordable trendy fashion.

This review is for the total lack of customer service here. The clothes are fine, but they are out of most sizes above a 4. I asked if they had any backstock, and a snooty girl said «no, thats all we have», without even looking at the item.
There were multiple people working, yet not a single one greeted anyone. I also had an armload of things to try on, multiple girls looked right at me with not a single offer to start a room, ask if I needed help, etc. i found a (messy) room on my own, and not once did someone check to offer other sizes, etc. i had to get dressed, go find the other size myself.
I bought $ 200 of items, and the same snooty girl (asian, lots of makeup, weird headband on her forehead) begrudgingly rang me up. Only things she said were «do you wanna pay 10 cents for a bag», and «these pants are final sale». Then she handed me my bag & walked away.
I’ve worked in retail, and their management should be ashamed of the lack of service (or even care) shown by their employees here.

I’ve been back a few times since my original review, but I think today was the last straw. I had purchased a top earlier this week and decided that it wouldn’t work for my holiday party.
I brought it back today and gave the sales associate the receipt, which turned out to be for Ann Taylor, not Loft. I found another receipt, again, for Ann Taylor. She told me that she could use my credit card, but I knew I had the receipt — which I found a second later, even while she had repeated a third time that she could use my credit card to process the return.
She finished the transaction without looking me and thrust the receipt in my direction without saying a word.
Terrible customer service and to be completely honest, the quality of their clothes has gotten very poor too.
WWGMD?
Translation: what would Gary Moto, president of the brand, do?

Worst customer service ever. Their clothes are overpriced as you can tell because they’re constantly going on ridiculous sales and they’re not even very good quality.
This store is also incredibly small and has very little selection and is constantly out of a variety of sizes.
Tried to return something a few days after their policy (I swear it had been 60 days in the past and apparently was changed to 45). I totally understand that I was a few days late, but I had been a loyal customer who had spent a significant amount of money at their stores. I also only was trying to return online purchases in-​store because their website removed my discount code when I pressed purchase and I didn’t notice until the items were shipped. Not wanting to deal with their TERRIBLE customer service, I decided to just repurchase the items when they went on sale in a week. So, if you’re following my drawn out story, I now own multiples of the same item. In store, I was alerted that after 45 days they will only give you store credit for the current selling price. Of course, my $ 90 pants were now reduced to $ 20. Hmm, really Loft, wonder what kind of quality you’re selling when a basic pair of black pants will be reduced $ 70 in 1.5 months.
Found the workers were trained to say sorry but also trained to tell me it was impossible to make any exceptions. They directed me to call customer service, claiming it was out of their realm since I purchased it online. Talked to 3 different people from their customer service line only to tell me that their policy was firm. Overall, didn’t feel anyone was sympathetic to my position and am amazed that there’s no way to make exceptions. Frankly, I don’t believe it and I find that their company clearly cares about making money more than making customers happy.
I understand that I was a few days late, but I don’t think I’m spoiled when I say that almost all other companies have way more reasonable return policies and would at least give me store credit for the price I paid for it.
So, they lost a lifetime member and I hope I can encourage other people to not waste your time with them unless you like not being valued. Clothing isn’t worth what a nightmare both their in-​store and online customer service is.

This LOFT is quite small, but has a good selection of smart casual and casual clothing, which is slightly cheaper/​more youthful than most of the other shops in the vicinity (Banana Republic, Ann Taylor). There is (proportionally) a fairly large petite section.
There was also a substantial selection of sale items (summer clothing?) when I visited, on Thursday.

Love the fresh clothes that come in weekly, always something new large showroom, great sales and comfortable well lit changing rooms! Great easy access in the financial district. I like to come on my lunch break and see the new arrivals!

I like Loft for work clothes that aren’t too corporate or matronly. Most of the things I’ve bought here have worn pretty well. I also like that they have 3 different fits for pants.
The sales help can be hit or miss but lately I’ve been very pleased with the help offered. Jacqueline went above and beyond the call of duty when she helped me on a Sunday afternoon, then was equally helpful when I called a few minutes before closing to ask her to see if another store had a different size from the one I’d taken home. I wanted to get that days’ 50% off plus the 20% from opening an account that day, and though it was very close to her go-​home time she helped me and was very friendly. Note that if you have a Loft card and get a sales associate to order you something from another store, Loft will deliver it to your home with no postage fee. Better than ordering it online with their $ 8.95 flat rate postage and handling.

Great sales; material quality varies as some items become distored after one wash.

I come to this LOFT location a couple of times a month, and I feel so bad for the staff every time I am there! The customers at this location are rude and demanding… people need to give the sales associates a break, this is a downtown BUSY location, be patient!
The sales associates are always very helpful when I ask for assistance. They have checked other stores for items for me, suggested accessories and additional items to complement my purchases, and always keep a smile on their faces even when there are rude customers!
The LOFT sales at this location are great, especially because they always have a big selection of sizes and colors still left over when items go on sale (I assume this is because of how busy the location is, high demand for variety).
For being such a busy store, I always find the racks and tables to be in pretty good shape… even during the lunch-​time hour when I go for some quick shopping and it is very busy!

I wasn’t super impressed by the customer service while shopping (someone did say «hi» as I entered, but no one asked if I needed help, etc), but I knew what I was looking for so I did fine (I used to work at the LOFT branch in Emeryville, so I’m familiar with the sizes and such). The customer service at the counter was nice– the salesgirl went to the back to find the right color tights and was very friendly about it.

Yikes! I shop at other Loft locations often but this was my first time shopping at this location. I’ll do my best not to come back.
I planned to return a few items I had bought online and buy a few new things. In the process of returning a dress I had bought online, the clerk meticulously examined it, found some pulled threads and declared that they could not accept it because they could not sell it to another customer. It still had the tags on it and had only been tried on once for a few minutes before going right back into the plastic wrapper and into a bag on my bedroom floor. I hadn’t noticed the pulled threads when I tried it on.
I explained all this and that it must have been shipped that way. The clerk just kept pushing back, eventually bringing his manager over. They then started saying they couldn’t take it back because it was past the 60 day mark. I double-​checked the receipt, and started going through the calendar with them to show them that 60 days had not passed. Finally the manger relented and told the clerk to «just do it.»
I really do appreciate that the manager stepped up in the end but it was a pretty miserable experience being put through the wringer while trying to make an honest return.
Having worked in retail, I certainly understand the need to watch out for folks trying to game the system. However, good customer service requires a balance in order to avoid unfairly accusing honest individuals. I left the store feeling embarrassed and attacked when I hadn’t done anything wrong. Not the shopping experience I’m looking for.

Customer service at this particular location is deplorable. It’s not just the fact that they never acknowledge you, it’s also the fact that all the girls working there are constantly shouting gosspi at each other from across the room — and it’s usually about other employees. Kind of strange and definitely very negative. I like to go in on my dinner break, which means I get in around 6:30 and they close at 7. As soon as it’s 6:45, if you ask to try something on, they first say, «uhm, we close at 7.» Yes, at 7, which is not 6:45. I have to excuse myself every time, «I’ll be quick!» Even if you ask a different question at 6:45, such as, «do you have this in an XS?» you’ll still get the «we close at 7!» answer before anything else.
They are also clueless about all the promotions they have at the time. Good luck getting an answer to questions such as, «is the jewelry included in the 40% off promotion?» or «It says here ‘select tees’… can you show me which ones?» Nobody knows. They just like to hang out and gossip. And it’s too bad, considering their prime location that could bring them in so many customers willing to spend a lot of money!

A tip to the sales staff: it wouldn’t hurt to be friendly to the customers – it might even bring them back! A smile goes a long way.

Sad. To The woman assisting me in a simple request for a jean size, i seemed to be a huge bother at 4pm on a Wednesday in an empty store. I settled for a pair that I’m not in love with, but need. As I approach the check out, the sales associate hurriedly has a conversation with himself it seems, as he dos t allow me to speak, ask any questions, or even bother looking up from his sticker gun. I get it. I do, Its customer service in busy downtown sf. i work a few steps from their location at a busy pier 3, and no matter how bored /​crazy busyI am, if someone is in my business, spending $ 80 or a pair of jeans, (or a bottle of wine in my case) I, as do my professional coworkers, treat them with gratitude and respect. Also, I’m assuming the human hair entangled in my bags handle was his.
Bummed. I was really excited about my new jeans. Please Realize who pays your bills!!! Because the product is wonderful. And in this city consumers have many other shopping options, and personable, great full vendors.

I’ve always had friendly service here and it seems this particular location has more sales than usual. It’s a high traffic area for working ladies so I think they like to keep their merchandise new and have lots of sales to keep things moving.
Loft seems to have really improved their styles lately!

Came here a few times and got a really good deal on holiday gifts. The store is brand new and I truly admire it everyday I walk past it. The windows display hot new styles on mannequins that makes me want to buy the store. So great job to the visuals!
Tweeking your customer service might be something to work on. All of the employees (except 1 — see below) have horrible snooty, stick up their a$$ attitudes. Excuse me ladies, you are not working at Prada, so please humble yourselves when you assist people and tone it down. Yes, Ann Taylor and Loft are fashionable and somewhat pricier than other brands, but that doesn’t give you the right to be pretentious spoiled brats to the people shopping there. What ticked me off? When I asked a long haired blonde girl about a price adjustment with a coupon and she sneered at me with her answer lashing with attitude. Ok, please understand, I am a customer trying to get the best deal and it never hurts to ask — especially since you’re a brand new store. Also, I had to ask the same employee twice about sizing. First she told me everything was pretty true to size. When I told her the clothes looked a little big on me, she later admitted that Loft clothes ran a little big… Why couldn’t you have just told me upfront?
Anyway, you may be wondering why I gave 4 stars after all these complaints. And they’re all for one employee, who in my mind exemplifies GREAT customer service. Her name is Lisa and this young lady (Asian) went above and beyond. She greeted me when I was in the petite section, asked if I needed help with anything, recommended the petite style clothing options, which I was unaware of prior to this, and helped me find the size I wanted without worrying about messing up her nicely folded pile. Even though you might not be a manager or a lead, Lisa, you definitely have a thing or two to teach your coworkers about service and being genuinely friendly. I will only go to her from now on when I shop here.