Lock World

I needed to duplicate the keys urgently and LockWorld happened to be the closest locksmith. The work was done quickly and efficiently, staff was friendly and helpful. Recommend!

The guys at Lock World are great! They’re very knowledgable and helpful. It’s a handy place to get lock hardware and keys made. I needed a new strike for my electric gate and they hooked me up with an even better replacement at a good price. They’ll answer any questions you have. I will be back.

I had to get a key duplicated and the good folks at YES Locksmith referred me to Lock World. The service was fast and friendly. I was also reminded to keep my receipt since my key was so old. I would use this company again. Many thanks to YES Locksmith for the tip!

Heard a lot about lock world from my dealership and I decided to go here to get my Motorcycle keys made. Omar was very helpful and was able to get my key made fast good service and dependable. good job guys

Had an exceptional experience with Lock World this week, specifically with Nestor. I had a very unusual repair need and Nestor masterfully executed a resolution. He was efficient, solution-​minded and followed up every step a long the way… thanks Nestor! I’ll certainly use lock World again.

Fast. Professional. Fair prices. Took care of a «smart key» for my car with no problem, and they’re nice folks.

I brought in my 2004 Lexus ES330 to fix an ignition key issue where randomly the car key won’t turn at all. These guys quickly pointed out it’s quite common for this model. I left my car after getting an initial quote and got a call later on it’s more extensive then they thought — but Lock World decided to honor the original quote. When I did come back at the agreed upon time, my car was not ready, but the guys were very apologetic and threw in a couple of small freebies from their key accessory store. At this point my experience was a solid 4 star.
What added the extra star is last week during a particularly cold morning, my ignition key suddenly won’t turn again. So out of panic I called Lock World hoping they have an answer for me after I spent $ 250+ to rebuild the key tumbler system. I was located around 15 minute drive away, and someone from Lock World reached me 30 minutes after I put down the phone. He quickly got to work … and pointed out that I had in fact locked my steering wheel the previous night and the key was no problem. I was of course super embarrassed and worried I may be charged for this inconvenient call taking up their technician time. But it was completely free, and the technician was more than courteous, even showing me how to unlock the steering wheel. So definitely 5 stars after this!

Anh saved my day/​week/​car/​house in practically no time at all. I’m so happy that I met him and Lock World through AAA. Really needed some expertise and friendliness after my keys and wallet were stolen.
Highly recommend this place — they’re thoughtful, customer-​service oriented, friendly and affordable. That’s not easy to find.

Lockworld provided excellent customer service. Their precision and understanding of key making for electronic keys and regular house keys is the best in the city. I would highly recommend going here as I’ve done lots of research on how to get an electronic key made for an older vehicle. Additionally, they come highly recommended from other locksmiths in the area as well. Don’t go to a dealership for a replacement key — Lockworld has better equipment and a well trained staff!

Terrible place. Brought in two scooter key blanks to have duplicates made. Nothing unique or special about the key shape. Figured it be $ 5 or less per key to do the cut — especially since I was bring in the blank — guy takes the key and then spends the next 10 minutes making calls while I sit and wait. Finally gets ready to make the keys and I hear him ask his buddy how much to charge. Guys say $ 10 bucks a cut but check to see if the key is steel and if so charge him $ 25 a key… I interject and say that sounds pretty expensive and ask how much the cost would be if they supplied the blank — say for a house key — he says $ 5… At that point, I take the keys back an have them cut a lowes for $ 1.95. I prefer to support local shops but man… places like this make it hard to justify.

Fast, friendly, and efficient. I went in at 2:30pm afternoon and there were two technicians and a young sales support woman in the garage. All of them working on projects and getting things done. Waited just two minutes before being helped. The young man got my car keys duplicated, fast — I supplied my own from online (cheaper) — he worked out the details. I watched as other people came by and they addressed their issues quite well, so not sure about the other negative reviews. They’re our neighborhood merchant, so felt good to support a local business on geary street where Richmond businesses have such a hard time.

Anh was awesome. On time, fast and helped me with other lock problems beyond the scope of the work. Work with Anh if you can!

Lockworld is very unprofessional. I booked an appointment one week in advance because we have a small child and we needed to secure a specific time window. They provided a 2hr window from 10am-​12pm. I get a call 15min into that window with questions about what type of locks we have even though I explained all of this to the person I booked the appointment with. Then the locksmith never shows up. My wife called at 12:45pm to figure out why they didn’t show up. Lockworld puts her on hold for 8 minutes. Then comes back and says that I told them to cancel the appointment which was a completely made up story. I am on a plane at this point so there is no way for my wife to contact me. Lockworld sends someone out at 3:30pm. My wife tells them to go away because she’s now worried I may have told them to cancel, but again, I’m on a plane and they made up the story about me canceling. My wife tells me about how difficult Lockworld was to deal with when I get home, so I call Lockworld around 6pm. They tell me that someone will call me between 8:30am-9am. I call them at 8:50am and they still haven’t figured it out. They call my wife at 9:10am and tell her they have no record of anything.
Lockworld — GET YOUR ACT TOGETHER!!!

They been business for long time. They made great keys. But one guy there have bad attitude. I was there this morning at 10am. 2 workers there 1 on phone n other guy help me and said will takes 15 mintues. No one was there at the store. Then 1 customer walk in said he has important meeting so they help him n i m standing said i was here first. The guy on the phone cone and said to me i told u will be 15 mintues n still under 15 mintues. He roll his eyes on me.
The key takes 2 minutes to made.
What a customer satisfaction… be aware…

Came to get my house keys made. The service was quick and to the point. Very helpful and kind. Great place to come for quick service.

i Called Lock World when my key would not open my front door. I was put on hold several times, and then quoted a high price to have somebody come out and fix the situation. They told me that someone would be out in an hour or so. When I asked if it could be sooner, they suggested I break a window.
While I was waiting for them, I quickly called another locksmith, who came out in 20 minutes and changed the lock for me — charging less than half of what I had been quoted at Lock World. Initially, I wasn’t even irritated about the first price quote, just the attitude. Then when I found out the price difference, I was really glad I didn’t use them.

Review based on their attitude:
I’m sure they are great in what they do, but I would recommend them to take some basic people skills. When a customer comes to your shop you want to make sure that you have someone always attentive, kind, helpful and there to greet your customer.
None of that happened today when I approached this location. Actually I had to greet an employee twice that was walking towards me and he had zero reply back to me. He seemed annoyed by having a customer in their shop. Arrogance will not win.
I took my business somewhere else.

Wow — helpful even when they can’t help!
I called in regarding an intercom remote lock issue. We figured it must be an electrical problem and they referred me to another shop, even going so far as to go find the phone number. Good old fashioned service. Bravo!

I can’t (well, usually I can!) complain about Lock World’s service and results. I needed replacement keys for two bike/​roof racks; I called Lock World (as well as about five other places that weren’t there to answer their phones) who answered, told me they could do it and quoted me a price. I chucked the racks in the car and drove over; they looked up the items in their system, made the keys (at a great price lower than what was quoted), and off I went.
It was great to have such a niggling problem I’d let go for ages fixed in ten minutes – I’ll definitely use LW again.

I’m pretty happy with these guys.
I needed a little lock work done on my Pied-​à-​terre, and they did a great job.
Then there were the extra keys I needed for the painter, the cleaner, and of course my porn buddy — very fast turn-​around.
Then my daughter lost the key fob for my Explorer and had to have that replaced — they did it quickly and it less expensive than the guys in San Ramon (from the last time this happened).
Plus the big clock out front tells me the time every time I drive by.