LiveCareer Ltd

I have been applying for aviation/​aerospace executive jobs for some time now without getting any positive replies. In the past, I have written my own resumes for supervisor jobs and I found some success. But now that I’m looking for a higher position, I found that I was out of my league with my limited resume writing skills. I decided to give LiveCareer a try since they have professional resume writers and the price seemed reasonably fair compared to their competitors. I have to say that I am very pleased with the product I received. My resume writer was very professional and she seemed to take a genuine interest in the type of resume I was after. Now I feel extremely confident about applying for executive opportunities since I have an outstanding resume. Thank you LiveCareer!
Antone

I recently purchased writing services through
to review & rewrite my resume and create a cover letter for a position I am pursuing. I am extremely satisfied with the final results. Jami V. provided top-​notched customer service throughout the entire process. She was very friendly and prompt when addressing my issues/​revision. She was more than fair in ensuring that I was satisfied. Wendy, my writer is so talented and made my resume sing :-). I am more confident than ever that I will get the position I am seeking. I am so grateful to these ladies for their outstanding work ethic. I would not hesitate to recommend this company to anyone as they have more than exceeded my expectations.

Hands down the worst customer service I have ever encountered. Not only is their marketing and business model very SHADY and MISLEADING when you have a complaint about the site and services you PAY for, there is no one to talk to. Please do not make the mistake I made, they truly do not care about their customers and they rely on scamming people into their services to make a profit, so you will never get a refund, or your complaints heard. The only reason they are in business is because they scam people. On top of all this their resume builder is horrible, job listing worthless, and I’m sure everything else is just as awful.

It says free resume building, so I uploaded mine and when I clicked continue, it already asked for a fee. How the fuck they want unemployed people to already start paying? Then I clicked jobs at the top of the menu, and it was blank! Not scamming me, assholes.

Agree with almost all of the poor comments. This company has very deceptive payment systems and should be shut down for their practices.

I agree with the cancellation complaints. I am the queen of free trials, and I read the agreement. However, about 7 days in, I received an email claiming that «Your resume will be deactivated, make sure you update your account to full access». Now I realize NOW that it was referencing a different situation. But that is only part of my complaint.
The main thing that put me off was their terrible customer service. I was not rude, although blunt, and they kept avoiding the subject of a refund for my «free» trial that I «forgot» to cancel. I also supplied the email that was deceptive. After the foreign live chat session, I was finally told that he would have to put in a refund request to get my money back. I was ok with that/​though annoyed. I never heard back, so I had to re-​email the company to check on my request. They never filed it, and had no records of my chat the previous week. After all that, my refund was denied.
Conclusion: I wanted my money back, but I understand that I agreed to the terms. The real issue is their lack of clarity & organization when I comes to customer communications. They clearly only make money by hoping people forget/don’t think they need to cancel. It’s painfully obvious that they need every cent they can get, because they SUCK.
YEAHHHHH. Never again. Also I promised them a horrible email, so you’re welcome LiveCareer.

I feel really stupid after doing very simple research on this company that it is a total scam.
Same thing as most, saw some weird charges on my phone and called the number provided. When I asked to speak to a supervisor they said supervisors do not deal with such things.
I called my credit card company and said they would handle it.
Just to satisfy my curiosity I called LiveCareer back and argued my situation.
Things took a turn when I said I would report them for unethical practice.
She then told me my account would be canceled and sent to the financial department to be overlooked.
So yeah this company sucks. But If I had even thought about looking at ONE review, I would’ve realized to go another route. Lesson learned. You got me Internet.
But at least I didn’t invest money with a guy from Nigeria

They take advantage of unemployed people, by roping them into a monthly subscription service with little notice. Buyer beware.

DO NOT TRUST THIS COMPANY!!! I have been getting charges I just now noticed on my debit card but a service I did not even sign up for! There are better ways to get resume templates that are free, which I used but somehow got charges from this company. Don’t do it!

All these idiots who are mad at themselves for not reading what is in LARGE print, that you will be auto renewed at a high price, are priceless. You can literally sign up, pay the $ 1.95 and cancel IMMEDIATELY (Like within a minute of signing up) and still have full access to all the services for 14 days. It’s really not rocket science people! So many angry idiots calling «scam» you really can’t trust the internet. And no, I’m not a «shill» for LiveCareer.

Seriously worst customer service ever!!! I was charged multiple $ 1.99 fees and so I cancelled my account online. Some how they got ahold of two of my email addresses and started charging me double. In addition, they charged me $ 40 twice for a service I didn’t even use! I called to complain and get my money back and the guy was so rude and said every charge was valid. HORRIBLE business!!! Do NOT use them!

Such an absolute SCAMMMM!!! Shadiest place ever. You are led to believe you’re paying $ 1.95 and then SURPRISE you have a $ 40/​month charge on your credit card statements. There are no T&C’s visible on the payment page stating that you are agreeing to pay a $ 40/​month subscription fee. all it says is you are paying the $ 1.95 for 14 day access. Also, while you are building your resume, it leads you to believe it is free to use this website to create a resume, which is also false advertising. All pictures attached. I will be reporting this site to the FTC, BBB, etc.

If I could give 0 stars I would. Everything that has been said in the reviews below is 100% accurate. I checked my my bank account and noticed two charges for $ 39.80 from LiveCareer. I tried calling the number on the website and there is no ring tone. So I got on the live chat on the website and the employee (Ryan) gave me the typical lecture about how they try to be clear about the auto-​subscription. Let me tell you it was NOT clear when you sign up. They send it in the e-​mail and it is mentioned at the very bottom, but it is not mentioned when you pay the $ 1.95 for the basic one-​time service. I wish I had read these Unilocal reviews before giving them my credit card information. I will definitely not be recommending their service to anyone in the future. Their deceptive billing practices are despicable.

BEWARE!!! BEWARE !!!BEWARE!!!
OF LIVECAREER DO NOT PRINT OUT A RESUME THEY STEAL YOUR MONEY MONTH AFTER MONTH AND AUTO SIGN YOU UP FOR SERVICES YOU DO NOT WANT
The owner of this company contacted my personally, and let me tell you she takes no responsibility for the sneaky scam they do. Or even acknowledging the process in which they go about taking your money without your permission. This one of those lessons you teach your kids or friends about the internet LIVEcareer is that company that does those horrible business practices that steal your money from you. BEWARE DO NOT GIVE THEM YOUR CREDIT CARD INFO they auto sign you up for services. I HAD NO IDEA. I am going to post her email on here so you can see how nasty and unprofessional she is. She repeated the same thing back to me over and over NOT acknowledging the questions I asked her or that I even spoke to her she just says same thing over and over. I HAVE ABSOLUTELY no idea why she contacted my but to rub it in that she took money out of my account for a service i never used or knew that I was automatically signed up for by her business LIVE career… so much bs for printing out a resume that was supposed to by 2.95 for a friend.
and review on here from the guy Mason F. Sunnyvale, CA
right below mine is full of it I HAVE A EMAIL FROM THE OWNER THAT STATES NO REFUNDS SO WHERE IS HIS ORIGINAL Unilocal REVIEW THAT HE SAID HE POSTED .that got him his refund… i cal BS. this is another practice by that company to scam people… nothing in his Unilocal review is true he is someway connected to livecareer.

I am giving one star because you can not give anything less. As an HR Executive in the SF area, I was excited when I found this site. It allowed for a quick resume to be built however, the site is a scam in my opinion due to the hidden fees and inability to cancel and obtain a refund. The $ 1.99 fee actually totaled $ 43. The invoice you receive after submitting your first payment notes in fine print that you will be charged a series of additional charges. You are also committed to monthly renewals however, I emailed immediately after realizing I had SIX SEPARATE charges to my bank card from LiveCareer. I sent an inquiry in writing to cancel twice and never received a response other than an automatic reply stating that I would be contacted. You can’t access the phone number on the site and have to reference the numerous charges on your bank statement to locate a phone number. Oh, and the live chat is a joke… no one was ever available.
I finally reached «Honey» today and she was very hard to work with. There was no emphasis on customer service and she explained that I did not get a response to my emails to cancel membership because I probably did not send an email to the right spot. When I tried to offer to send the email communications on for review she let me know that I was again in the wrong because the resume was created under a different persons name I needed to talk to that friend because they failed to tell me about the monthly charges being $ 43 a month. I explained how charges are fraudulent when I have emails requesting a cancellation and my card was still being charged. She said she would not give me back the international charges (oh, yah… they outsource their customer service to the Philippines). I was told to speak with her manager on this. Because the interaction with LC had been so shady, I had her refund $ 39.80 and requested to be transferred to her supervisor to address the $ 3.20 in question. I offered to email a copy of my statement with 6 separate charges from LC and I even offered the transaction numbers which reflected direct payment to LC however, I was told that LC only charged me twice and that was all they would refund because they had no record of additional charges and she would not look up the transactions… I was placed on hold and SHE HUNG UP ON ME!
I called back and got «Kenny» on the phone. I asked for Honey, and mentioned that I was hung up on and wanted to finish our call. Kenny said she could not transfer me they take calls as they come in. I then asked for a supervisor and Kenny would not transfer me. She had me review everything with her… She was extremely hostile, rude and continuously let me know that I needed to read things better before agreeing to them. She also kept referring to me by the wrong name and told me why I was in the wrong even though I was just trying to seek cancel membership and reimbursement as requested in my prior emails. Kenny said that the pending $ 3.20 that I had been charged was for international fees and to not call her about it but to call my bank. When I asked for a supervisor she told me the staff does not have one? I told her I was offered one by Honey and did not understand. Kenny continued to say a supervisor did not exist and then changed it to say that they weren’t there and I could not leave a message for a return call?
This site is a scam in the sense that you are told one rate and charged a slew of additional hidden fees. You are automatically renewed and requests to cancel go unresponded to. The customer service team is horrible and the fact that they are located in another country yet the organization is in SF, allows the customer service team to be extremely rude and taint any possible ideas of ever trying to partner again down the road. I was told by Kenny that I would not get my $ 3.20 back because they never charged me and to call the bank. I asked for an email to confirm what she told me which outlined the fact that $ 3.20 would be issued back by the bank… she of course, refused to send.
From a professional and personal standpoint… I caution anyone interested to STAY AWAY FROM THIS SITE!

HIDDEN FEES!!!
They make you pay $ 1.95 on the spot so you have to put your card information but you don’t know that they’ll charge you monthly. They ended up taking $ 160 from me. However, they did refund $ 29 of my money but this whole site is a scam. And also the templates are horrible. You’re better off making your own resume.

SCAM!!! Do not give this company your money.
The services they provide are at a high school level, not professional. Expect nothing but problems if you sign up. Furthermore, if you sign up, be aware you will start a monthly subscription that they will bill every month without you knowing. Even if you don’t use the services, they will still charge you even if you called to cancel already. This company is just plain immoral, avoid at all costs.

WARNING HIDDEN RECURRING FEES!
I used this site as it was advertised as free! But, to print out my resume was $ 1.95 — that’s where they get your card number! Very misleading subscription is automatic with auto renewal, poor customer service, hard to edit templates. I even called BEFORE it was deducted from my account and had to wait until it was drawn out to file a complaint with my bank.
No one speaking English works Live Career in customer service and I was told that there was no manager to speak to. Had to cancel my credit card to get this taken care of. SCAM, FRAUD, UNAUTHORIZED withdrawals!
DO NOT USE!

I called to cancel and get a refund after canceling the service 10 months ago, I had the confirmation number along with emails from them letting me know that my account was canceled. After placing me on hold for 15 minutes they picked up the line and let me know that they would refund 1 prorated month of the service and cancel the account. I told them that this was unacceptable because I had been charged for 10 months after canceling. They then placed me on another 10 minute hold while they got the supervisor. The supervisor jumps on the line and says that the max that the system would allow was a 3 month credit. I continued to speak with him and he then said that he would «meet me half way» so refund 5 months of this charge.
When I brought up the fact that he had just told me that 3 months was the max that could be refunded and now it’s 5 he said that he never said that 3 months was the most that the system would allow. After speaking with him for about 5 more minutes, he placed me on hold for 30 minutes, so I held the line for a total of 1 hour at this point, before he picked up and hung up without saying anything. When I called back I spoke with a different supervisor who told me that he could not help me because the first supervisor had already «helped» me and refused to connect me to the original supervisor.
Now I have to contact my bank and dispute the charge to get my refund when I canceled and should have never been charged in the first place for the past 10 months. The worse part about all this is they never even apologized for putting me a hold for a total of an hour, not counting the second time that I called back.

LiveCareer is on the prowl for some live suckers.
For starters, let me just say that the majority of positive reviews (4 stars and above) seem to be coming from the state of California which coincidentally, is right where LiveCareer is based! Add to that that many of the positive «reviewers» have less than five reviews and one should immediately question the legitimacy of their content. Good likelihood that they are shill reviews given all that. Now that I’ve said that, don’t be surprised if you see the geographic data of reviewers changed or manipulated in past or future reviews.
So I’ve read all of the previous reviews and after dealing with this company personally, yes I can only agree that their business practices are shady and highly questionable at best. They don’t really offer much, for the most part just some basic resume templates and that’s it. The trial subscription they offer is bullshit but unfortunately, part of the hook you have to bite in order to print and save the resume you created. Keep in mind that this is only a TRIAL subscription (14 days) and you have the opportunity to cancel at any time in the following fourteen days to ensure your credit/​debit card is not charged again. The way this this outfit makes their money is in knowing that a lot of people will forget to cancel or even check their card statements. and by then, it’s too late. Is what they are doing legal? Yeah, probably. Is it ethical? Definitely not.
The big reason LiveCareer gets the dreaded ONE STAR rating is because they make it very difficult to cancel the initial trial subscription. They allegedly offer customer service via a 1−888−816−0576 seven days a week from 6am to 12 am EST. This also is bullshit, as I got a recorded message at 3:00pm on a Wednesday saying their office was closed and to contact them by email. So I tried the email and got a bounce back email saying they’d get back to me. Well, they did but they just drew out the process and asked for additional info to cancel. So then I tried the Live Chat option on their website and waited about thirty minutes before someone whose native language was clearly one other than English came on and danced with me for another twenty minutes before I finally managed to get it canceled.
Now given all the other crap that this company has put me through in the last few days, I went a step further and placed a merchant block on my credit card to ensure they don’t get any renewed ideas about snatching more funds outta my account. This is a tool that consumers need to realize that they have available to them to stop automatic-​billing companies dead in their tracks. Unfortunately, more and more businesses are requiring consumers to sign up for automatic billing as a condition of using their services and THIS my friends is how the lion’s share of their revenue is generated. For now, these business practices are perfectly legal but it’s definitely something that elected officials need to be looking into to put a stop to.
To sum it all up, yes this company sucks bloody canal water and is not worth doing business with but YOU, the consumer can stop them at their game by canceling your subscription within 14 days AND putting a merchant block on your credit card OR better yet, by not signing up to engage with these scalawags of American commerce in the first place!