Lilly Wong – State Farm Insurance Agent

If you have a rent-​controlled apartment, I advise that you avoid State Farm for renters insurance. My apartment suffered fire and water damage due to a fire in a neighbor’s apartment.
State Farm initially promised to help me temporarily relocate (for up to 24 months) while my apartment was restored, but now they are trying to force me to permanently relocate despite any new apartment of a similar size and with similar amenities would be 50−80% more expensive. State Farm is intentionally vague in their loss-​of-​use policy so they can force you to do what they want, even if it would cause a significant burden to you, cost-​wise.
I’ve asked Lilly Wong for assistance, but so far she’s merely repeated what my claim handler has stated. I’ve also had 5 different claim handlers over the course of my 6 month ordeal, and every different handler has no idea what’s going on with my case.
To top things off, State Farm is highly reluctant to communicate via email, because they don’t want a paper trail in the event that they change their mind about how to handle your claim. I repeatedly email them, and instead of responding via email, they will try to call me, so nothing is in writing.

I have had my auto and home insurance with Lilly Wong’s office for over a decade. Her office and the insurance company are both responsive and organized, unlike other large insurance companies I have dealt with.
Buying and using insurance are never fun, but this office and company are the best that I have dealt with.

I’m not impressed by this office. They mis-​sold me an auto policy in order to obtain an umbrella policy, then never issued the umbrella policy… and refuse to refund me for the auto policy I did not need in the first place.
Painful to deal with, everything needed multiple points of contact. I would not deal with them again. Ever.
Even her follow up to my complaint to the State Farm company was painful.
I am now in the process of filing complaints with the California Insurance regulator.

I finally got on the responsible band wagon and purchased rental insurance about two years ago. The insurance agent convinced me to also get a personal articles policy which insured my two laptops in case they broke or were stolen. (Lilly is actually a really nice and genuine person) Well, the second policy turned out to be useful because my older laptop was involved in a bike accident with my boyfriend and totally crashed. I got it fixed using my insurance and then it gave out about a year ago. Awesome! Insurance took care of it! Yay insurance!
OOPS BAD INSURANCE!
A couple of days ago, I got a letter in the mail saying that they were cancelling my personal articles policy for «a variety of reasons» including the fact that I had used it twice in the past two years. Mind you, the total amount I had gotten from insurance for the repairs and replacement was under $ 1000. You’d think State Farm would have bigger fish to fry (as a multi billion dollar company) then little old me with my two claims in two years for less than 1k. Apparently they like to mess with the little guy.
I cancelled my insurance and I am now with Allstate. So far so good. I just get frustrated when big business doesn’t give two licks about me, say that I am a «valued» customer and then treat me like shtaka.

Lily is great! She walked me through my policy and helped me understand what I’m getting. She was very helpful.

I’ve had state farm for years and they have been great. Affordable, responsive when I’ve had an accident, and always on top of everything.