Laprom Moving

I work for a commercial real estate management company and we move tenants and furniture frequently. We have small moves and very large full building moves. I have used many moving companies, Nor Cal, Cor O Van, & Shamrock are just a few. I thought we should try to use some of the smaller firms and give them a chance. LAPROM is by far the WORST moving company I have ever used. Their guys showed up without any identifiable shirts or gear. They did not have any tools to take things apart and they didn’t even have enough or the right type of hand trucks to move the furniture. I have never seen such poor service or ability. The driver crashed the truck into a tree and destroyed some of the furniture that was moved. I would never every recommend these guys to anyone. I called and called and emailed and emailed the company to try to correct the damage and get some type of explanation as to why they sent the crew without supplies and I never received any response, except from an automated system that indicated someone would get back to me. SAVE yourself the headache and DO NOT USE THIS COMPANY. I really wanted to give some of our businesses to some smaller firms and these guys reminded me swiftly why I use the BIG NAME companies. Because the real moving companies hire people who care about their job and they do their job right. You could hire homeless people and they would probably do a better job.
As an addition, I have also used Zhangs Moving and those guys were AWESOME! Try them instead.

I actually liked these guys. But I also did my homework to avoid the problems other people have mentioned. Here’s some tips on what made it easy for my move and be sure to read the other reviews. Read the bad reviews too because chances are, the problems people are mentioning could’ve been avoided.
1. Check your email to confirm the move. They send an email that you need to e-​sign.
2. Confirm the move by phone. They’ll call you the day before to confirm the move. If you miss the call (like I did) just call them back.
3. If you don’t want to pay for extra packaging, make that clear when the movers show up. They had me state that in writing and sign the first page of their paperwork. Guess what, I only ended up paying for the amount they quoted me! No surprises!
Although they bring wardrobe boxes and blankets, you should assume you need to pack everything. Luckily I work somewhere where we throw out boxes constantly so I had enough. My mom and I send 5 hours the night before the move to box everything up so it was ready for the movers.
The movers Daniel R. and Grafton did a great job and were professional despite the fact that the apartment I was moving from was on the 3^rd floor with no elevator!
Gratuity is NOT included so make sure you have that ready (cash is king). I gave a little extra because they went above and beyond.

Long, but please, please read before you hire this company:
DO NOT USE THIS COMPANY, THEY WILL STEAL YOUR EXPENSIVE STUFF! They ARE NOT BBB ACCREDITED as listed on their site, look them up at
. In fact, if you search for their license number it cannot be found on
at all. No company has 5 stars for all locations as they show on Yahoo when simply searching for Laprom Moving, very misleading.
The owner and his partner, names listed on BBB site, is also associated with Pink Moving and 24 Moving and he is located in So. CA, address listed on BBB.
Good customer service when setting up the move. When the movers arrived, they came in a car! My estimate listed 2 guys and 1 truck so I had to wait for them to drive back to SF to get a truck. 1.5 hours later and 15 minutes on the phone with a very rude Amy, they returned with a truck. I was quoted 3 hours, it took them over 4 hours and they tried to wrap my bed, couch, etc., with plastic. My furniture was already wrapped! The «foreman» smelled of alcohol and was sweating a lot. They claim they are local, with a local Mt. View address and phone number. The phone number is disconnected and the address they list for Mt. View, CA, does not exist!
I go to my storage unit to move my belongings to a new place and 2, not 1, but 2, 42″ Panasonic Plasma TV’s are not there. Large mirror, painting on canvas and small fold up chsir… other small misc items as well are mysteriously not there anymore. The cameras at the storage faciltiy shows they never unloaded my TV’s. Top it off, I gave these guys a very decent cash tip after they moved me. You hear about these types of shady businesses but never think it’ll happen to you.
$ 600+ later to move a 1 bedroom apartment, I am out of 2 Plasma TV’s and they are now giving me the run around. Supposed to send a claim form, called them and they said it was returned as the address was not found. All the rest of my mail goes to my PO Box, and they confirmed they had the right address.
Again, DO NOT USE THIS COMPANY EVER! I have filed a complaint with BBB and also let them know that Laprom is using the «BBB Accredited» logo when they are not BBB accredited, and I filed a police report. Next, I’m filing a complaint with the Consumer Complaint & Protection and any other agency I can think of to expose them for what they are, and also in talks with my attorney about the misleading false advertising as it is a crime and illegal in CA
UPDATED, July 2013:
PLEASE CONATCT ME IF YOU LIKE TO HELP ME START A LAWSUIT AGAINST LAPROM.
It seems now a few people have missing property after using Laprom. They are stating that I didn’t pay for extra insurance and since I contacted them a couple of months after my move, there isn’t anything they can do. I had my stuff moved to storage and when I went to retrieve it, my items were not there. I am going to start a fourm and if there is enough interest, I will try to sue them. There’s too many people with missing items going on with this company.
I had another company move me from storage to new place and I watched them every step of the way and they themselves asked me to walk through their truck in case they missed anything after they were done moving me to the new place.

I will update this review on Monday as I would like to first give the company a chance to rectify the situation, although why they ‘need 48 hours before making any business decisions’ is beyond me… Here goes.
I called Laprom’s San Rafael office to schedule my move. They quoted me $ 85/​hour with a minimum of 3 hours. They confirmed that for my 1BR apartment (one that only has a sofa, a mattress, a dresser, clothes in the closet and kitchen stuff), it shouldn’t take 3 hours for the entire move. So I can expect to pay $ 255? Great! Let’s do it. I also mentioned that I get a TON of cardboard boxes at my work and I wouldn’t mind saving them if that would help. They said no, they would bring everything they need. Ok, great.
So my moving day comes and they are 30 minutes late. Ok with me, so long as I’m not getting charged for it, right? The mover confirms that it shouldn’t takevery long. Maybe an hour to pack everything. Clearly in a hurry from being late, the mover flips through a bunch of contract papers and asks me to initial it. I try to read what’s in it the paperwork and he says, in a hurry, «don’t worry — you’ll get a copy before we leave». He started going back through the papers that I’d already initiallys and started filling things out. Wait — aren’t I supposed to be that filling out?! Hm. Ok. …
Long story short, my «shouldn’t take nearly 3 hours» took 4.5 hours. That’s $ 383. Over $ 125 more than what I wanted to pay, but hey — at least it’s done. Oh wait, but then there was the additional charge for supplies. Supplies? To be exact, 11 boxes, 4 rolls of packing tape, and a few sheets of paper that they wrapped my dinner plates and bowls in. How much do you think that costs? Like $ 25 maybe? Try $ 450. Four. Hundred. And. Fifty. Dollars. Were the boxes made of GOLD?!
So my $ 255 move ended up costing $ 833. For 11 boxes of stuff, a sofa, a small dresser and a mattress. How? I have no clue
Laprom Movers — please resolve this insanity. Please also return the Wii Gaming Console that mysteriously didn’t make it to my new apartment. And please ask your movers to NOT say at the end of a horrendously expensive moving experience, «if you’d like to give us an additional tip for our hard work today, we prefer cash». Ha. Terrible. I feel like this is a bad joke. Am I being Punked? But really. Am I?

For me they were a bit expensive, but about the same as other moving companies. The guys that did that move, Jeff and Ronny, worked really hard and fast to keep the costs down for me though. Jeff was very friendly and professional also. If you are going to use a moving company I’d recommend this one.

Now the firm is saying they never received the original 14 boxes, despite the fact I have a signed pickup manifest with the 14 box numbers. My ex-​wife emailed the delivery sheet, with attached box numbers, showing their were only 12 boxes delivered. They are denying they lost them and all not return calls.

After looking for a moving company in many places and getting numerous quotes, I selected Laprom. The price was competitive and they sounded serious.
On the good good side, the team who did the move did a good job and were serious. That was the only good side…
1. On the day of the move, they did not show up. I had to call them to see what is going on and they said that they tried to call us the day earlier to confirm the move and since no one answered, they just cancelled it without any notice to us…
They would not try to call our cellphone, neither would they try to call early morning the day of the move. Simply unbelievable experience.
2. After I called them on the expected moving day since they did not show up at 7AM, a team arrived around 10AM and started the move. The ended up around 1AM later at night and then the surprise came. I had to pay outrageous costs for some material they used to pack.
In other words, Laprom is showing customers a reasonnable price for the move and are hidding outrageous costs that you get as a surprise, once the job is done.
I read a lot about people warning other customers from hidden fees. This company is the typical example of these «hidden fees» that not only show up unexpected, but also at a cost FAR above the cost you would expect from any normal business.
Very sad to see such practices when moving is already difficult, with kids and you get such a poor experience.

Leo and Omar did a great job moving me today! They were on time, in and out in about an hour. They were friendly and worked very hard. I will definitely be using them to move me.

Received the $ 200 check from them anyway, so it appears they are trying to do the right thing. If you want to hire them I would request they give you a written estimate for the job so there are no misunderstandings