Jos. A Bank

Rented a Tux here for my sister’s wedding, and have mixed ideas about whether you should consider doing the same.
First, the tux sucks. It’s a slim cut Vera Wang Black, but she must be into pumping them out on the cheap now. Ultimately, it’s pretty disappointing for the Vera Wang brand. The shoes they provided are so poorly stitched you can’t even walk properly in them. I’ll be wearing my own shoes. The shirt also had small, but noticeable green stains on the cuff.
The service here was also very mixed. The general rule seems to be that at Jos. A Bank, if they are extreme old and Chinese they are absolutely wonderful. Thanks to the great man who empathized, and did his best with the shirt cuff. And the charming woman who did the original fitting.
Everyone else in the store was extremely rude.
I know Jos. is just the partner in the Tux rental game. The actual tux and shoes come from another company. But Jos. is the company that charged me a couple hundred bucks for this rental. They are the ones who have been bombarding me emails since then. The first associate I pointed out the stains and the unacceptable shoes too basically told me to piss off in the most condescending way possible. I’ll take your advice, dick. The next time I need a tux I will consider buying one. But it definitely will not be from you.

Just bought a shirt online. Shirt is great but the store was misleading. They sent me an email that said if you complete this survey you’ll receive a $ 30 coupon. I completed the survey and only after it was done that they do not provide a $ 30 coupon. They provide a $ 30 discount only on a purchase of $ 100 or more. This is dishonest, sleazy and misleading. If the prize is $ 30 off only when you spend $ 100 or more, then they need to be honest about that up front.

First their products are nice and affordable. Fitting rooms have lots of space. Two floors of lots of styles of suits and business casuals.
However, the SERVICE is surprisingly bad.
First, when I came out of the fitting room, the clothes we just picked were all gone along with our belongings. They turned out to be moved to another desk by a female staff without saying anything. It had our bags, wallets and everything in it. And the clothes were the ones we decided to take and we told another African American staff already… Well, That’s ok. We just thought they did that out of good purpose, so they just placed the clothes to a separate table.
But after we picked 6 clothes that we would like to buy, and went to the second floor for some dress shirts, the same no-​more-​try issue happened (someone mentioned in their comments too)… We were going to try the third shirt on the second floor. An old Asian guy said, these shirts needed to be folded back and you already tried two, so you could just pick the styles you like and go to the counter to pay… We just went to Banana Republic last week for some shirts (for first week of my work). And I don’t think trying more than 2 should be an problem. Most of them finally will be bought.
Finally when we wanted to tailor the sleeves and came back to pick up next week, cuz the African American staff told us we could, that Asian old guy watched at us with a big surprising face and asked me, you are coming back next week?
Yes, my mom doesn’t speak English. She just came to see my after my graduation. And I’m Asian too, so I personally don’t have a problem with Asians. But that Asian old man was like bullying travelers, seeing us buying stuff without a back. So he just had no patience. And I actually work a block away from this store.
*In one word, avoid talking to that old Asian guy. He looks so unhappy working here… Go talk directly to that African American staff once you need any help.

Worst service ever I have experienced that I decide to post my first Unilocal review…
My boyfriend tried on a cotton shirt size 15 but the neck was too tied. This was just the FIRST shirt he tried on and we were polite and all that being in the store for only about 10 mins. So we came out the fitting room and told the staff that we’d like to try 15 ½. The staff looked at us surprisingly and unwillingly took out the 15 ½. When my bf and I grabbed the shirt and were about to head to the fitting room to try it on, the staff called us and said he could help us on the counter. And by that, he meant we are NOT allowed to try on the second shirt and have to buy it with only one shot!!!
How ridiculous it is and I’ve never heard of this kind of rule. You’re far from Armani or Prada but your attitude definitely suggests that you are too luxury to care about your customers. If you are too poor to hire staffs to fold the shirt back, then try to hire less snobby staff and overhaul your customer services and see if people are willing to visit. I don’t know if it’s a company policy or it’s just that particular staff’s problem. But we are definitely not going to spend any money or time in Jos a bank again.

Jos A Bank is certainly one of the best stores to visit when it comes to getting a dress shirt or the complete suit. I came in this morning on the search for a black dress shirt. However, I wasn’t too sure of my dress shirt measurement. The associate measured the sleeve and collar on my dress shirt then found the dress shirt for my size. Friendly associate on duty!
Overall:
— Good service
— Friendly team member
— Store is very well maintained
I had a very satisfying first experience here so I’ll definitely be back and will highly recommend this place to other people.

Jos A Bank is a great place to buy affordable, quality clothing IF it already fits you perfectly. If not, don’t bother having them tailor it for you. As has become somewhat of an annual tradition, I received gift cards over the holidays that I needed to use and thought that I could go for two pairs of tailored slacks. In order to make the pockets not flare out, they needed to be let out in the thigh just a bit. I bought them and had them sent off with an added permanent pleat (all in all about $ 100 worth of tailoring). They came back about ten days later but the waistline had also been let out so they were too loose and would crease when cinched up with a belt. Feeling disappointed with my purchase, I requested a store credit so that I could try again with something else in the store that wasn’t pants. They informed me that they could only refund the cost of the slacks and not the modifications but that I could get free modifications on something else. PERFECT I thought. Terrific response to the situation. So far, five stars for service. The store clerk then helped me pick out a jacket on clearance and was about to size me up for modifications when he told me that his shift had just ended and that another clerk would have to help me from there. He told the next clerk that I was to have free modifications, and left. THIS IS WHEN THINGS STARTED GOING HORRIBLY WRONG. Clerk #2 then proceeded to try to up sell me on other, more expensive jackets after I had already selected the jacket I wanted. After letting him go through the sales pitches, he went ahead and sized me out to make modifications on the upper back and sleeve length. No more than 10 minutes had passed since being told not to charge me for this, yet he then asked for my credit card to put the changes through. I guess he wasn’t listening to the first guy. I then went through the chain of events again and finally got him to send the modifications off. Two weeks later, I come back to pick up the jacket. Again, a different person was there to hand me my jacket. I tried it on, he said «Looks perfect» even as I stared at the very glaring roll of fabric on the upper back that was supposed to be fixed. This is when I realized that the clerks at this location really don’t know anything about tailoring or what looks «right». I then proceeded to tell the man that the jacket needed to be sent back, and AGAIN he asked me for my credit card to pay for the modification. As with clerk #2, I had to go back to the beginning of the chain of events and explain why I wasn’t going to pay for modifications. He called over another store employee (again, never seen this person before — too many people work random shifts there) and she pinned up the spot that needed to be fixed. It was then sent off to be modified, again. About a week later I come back to get the jacket and the spot is somewhat corrected, but far from what I expected. Any knowledgeable tailor would have looked at it and said «shoot, that’s still not right». As it had been about 5 weeks from the start of pulling out my gift cards to this point, I decided to just take it as is and walked out with the jacket feeling like I still hadn’t received an article of clothing that was tailor fitted to my frame.
Moral of the story: don’t walk into this place looking to have something tailor fitted to your body. The odds that it comes back correct aren’t good, and the likelihood that you’ll even see the same person that first fitted you there is slim.

Just opened today! Great service. Went in for a pair of navy slacks and walked out with that and a charcoal grey pair. Oh, and a Sport coat. Perfectly fitted. Left with a spring in my step.

Its not the worst service I’ve ever had, but its close. Nobody in the store seems to care to make an effort, and you have to basically twist their arms to allow you to purchase something.
If you are getting alterations and someone says they will call you, they won’t. Expect to continually go in and have many apathetic workers not know where your suit is, and not seem to care either.
Also, the pricing seems haphazard as they just make up discounts on the spot, so negotiate as much as you can, which is also odd since its clear they don’t make any commissions otherwise they would seem to care more.
I wouldn’t recommend them for services alone. I would write about the quality of the product, but I bought my tux 6 weeks ago and it still isn’t ready for alterations, so who knows if I’ll ever see it.

Just discovered this place. I love it here. Great store setup and the people that work there are both super helpful and cool to chat with about style in general. I’ll be back over and over.

I will make this short and sweet. If you are in need of a tux, to buy or to rent AND you are a differently shaped man, FTM, female or otherwise wildly different in size on top from bottom then this is your place.
The are one of the few places that rents and sells tuxedos as separates, meaning that you can buy a size 38 jacket and then get a size 36 pants. This is super helpful for those of us that have hips, or bellies, or BOOBS!
As a trans guys who still has some curves and has a wedding party of a variety of folks from bio guys, to females, to other trans guys both pre and post op this place was a godsend. The were super polite, respectful, and accommodating.
If you are a trans guy or a femal bodied person looking for tuxedo options for your wedding THIS IS THE PLACE!
Ask for Jacob.

The staff was very attentive, and the suits looked great. I will go back to this location.

Kids, they seem to grow up so fast…
One of my childhood friends had recently decided to get married.
And to commemorate this special occasions he has tricked me and
fellow groomsmen to purchase some sport coats to go along with
a snazzy ensemble he got from an idea off of «fashion mags» .
How does this connect to «Jos. A Bank»?
Well, He made an appointment for the majority of us
to get fitted for our jackets for the wedding.
Our window of the appointment was funny as compared to the time option,
we were available but that’s another story. We Made an «Elizabeth» she was was very, patient, as we tried to give us options on what we needed, she even knew
who we were and took into account of trying to give us options for the wedding.
Mind you the entire wedding party was there including Mothers of the children
of the Groom and Bride. Although, they didn’t have the particular style needed
for the Groom.
We as the Groomsmen came back later and purchased some sports-​coats,
they we shall be using for the wedding. (Cashmere)
The clothes here are top of the line, sort of a rival to the «Mens warehouse»,
onto which I could really care less about, they have a variety of suits, for
business dress needs, in a variety of styles, materials and colors.
I’ve also seen so decent ties, and wrinkle free & Stain Resistant clothes.
A plus for the clumsy people… Like Myself.
I personally like a slim fitting suit, but will settle for anything Tailor to
the right way, make sure you measure yourself so you can get a suit to fit you properly, if Not… After you pay for the suit, they offer to tailor it for you there.
Very warm accommodating,
I will say the some of the deals I’ve seen need clarification on,
So inquire wisely.
Shots outs to «Ngozi» I Believe, he helped us out
make the final decisions on our purchase.
It’s going to be a Beautiful wedding,
One, in-​which know the «Groomsmen»
are going to look better dressed… than the «Bridesmaids»