Jennifer Ross MD

I want to thank Doctor Ross for saving my life form despair in 1975 before she was a doctor, she was a healer. I for one will always be grateful.

Dr. Ross was my internist for ten years before i was forced to move to Petaluma, and she was by far the best internist i ever had. I just hope she’s still in practice when i’m able to move back to the city.

Unbelievable. I was going to switch to this doctor because she was. recommended, even though far from my home. Now, no way. After driving two hours to get here, I arrive in the parking lot two minutes late. Realizing that, I call the office to ask whether the doctor is waiting or has another patient. I am told she is with another patient Ok, I say, so I’ll go park on the street and be right up. When I get to the office, the receptionist (who minutes earlier spoke to me on the phone) tells me I missed my appointment Period. Unbeknown to me, this appointment was scheduled for 15 minutes and the office runs like clockwork. So, my only choice is to go home or see another doctor. It is now an hour later and I am still waiting for the other doctor. Way to welcome a new patient. Pass

Jennifer has been treating me for sciatic nerve issues on both sides and her treatments have been an essential part of my recovery. I am a distance runner and was training for the Boston Marathon when the sciatic nerve on my left side became aggravated. Since I couldn’t stop running Jennifer took a multi pronged approach to manage the discomfort and keep me running. She really cares about keeping you moving and getting you pain free. I trust her implicitly with any treatment she advises because everything she has done for me has helped immensely.

Rude, unprofessional, poorly run office. I felt like I was at 850 Bryant Street, instead of a doctor’s office. Scheduled an appointment a month earlier, showed up for my appointment five minutes late (I had called from the Kaiser parking garage to tell them I’m on the way; I fell and something is wrong with my knee-​rude receptionist-​ghetto demeanor) I took off the whole morning unpaid, and they said I have to re-​schedule. They took two patients before me while I was sitting in the waiting room unacknowledged. Why anybody has to put up with that BS is beyond me. Find someone else. If the doctor isn’t smart enough to figure out that your front office is KEY to your success, then bye-​bye. The last receptionist Gina was wonderful and this is probably why she left too. These people don’t care if you’re in pain and it’s an emergency. They offer no guidance to help you. They give medical professionals a bad name. How in the world did they even get a job???

Although she does the minimum of what a doctor is supposed to do, it ends there. I went in to see her several times within three months with a reoccurring throat and sinus infection. She continually dismissed it and put me on multiple rounds of antibiotics, which destroyed my digestive health. After asking her if she recommended seeing an ENT, she declined. I went around her and made an appointment. I’m glad I did because I ended up needing to get my tonsils removed. The only reason I give her two stars is because Claire, the nurse practitioner in the office, is great.

This is not exactly a fair post. I’m sorry Dr Roth. But they need to hire a new secretary. I called to become a new client and literally decided to not go there based on how I was talked to over the phone. I’d rather have been on the phone with comcast!

Dr Ross is as thorough as a doctor could be n

I was referred to Dr. Ross 13 years ago, and she’s the best doctor i ever had. She’s kind, caring, and super competent. I am astonished to see any negative negative reviews of her, but then just looking through reviews on Unilocal helps me understand that there are folks who’d review the Second Coming negatively.

Shame on me for not submitting a review for the amazing ladies at this office years ago.
I have seen Clare Kattarin, NP wonder woman, for years. For most of my life I avoided doctors (and annual check-​ups I really should have had) because they would freak me out about everything and made me really uncomfortable. Not Clare. I want to hug her.
TMI warning: I have lumpy tissue breasts, always have, just like mom. I always think I have breast cancer, always. She has put my fears to rest and even sent me for a mammogram to be sure and help me get over it. I can’t tell you how this simple action has saved my sanity.
When my insurance was being as craptastic as insurance companies generally are, and telling me I could only have a birth control prescription every 30 days NO MATTER WHAT (no matter if I was traveling for a while, no matter if the pharmacy was closed on day 30), I told the office about it at my next appointment and they gave me a few free Nuva Rings to give me some buffer. They were also outraged on my behalf.
Most recently I saw Dr. Cortland on same-​day notice for what I thought was an ear infection and discovered ANOTHER gem of a smart, caring, brilliant woman at this office. She told me what was wrong but also showed me diagrams of how the mechanisms involved work, and gave me what seemed an excessive routine to follow (steaming 3x/​day or more for at least 20 minutes, a steroidal nasal spray, an allergy pill recommendation, and an anti-​inflammatory) but it WORKED and it worked quickly. Because it worked and did so quickly, I was able to hop on a plane for a family emergency without danger of ear damage. I called the office before I left and they did some checks with me over the phone to see if I could fly.
I’ve truly never had better and consistently good medical care. I’m so grateful for these women.

Today was my last day with Dr. Ross. While I liked and respected her medical skills, my time is too precious to deal with a poorly run office.
I’ve seen Dr. Ross for about a decade. Your first visit is outstanding. She pays a lot of attention to your medical history, personally asking each question rather than filling out forms. Talks about health generally. I felt well taken care of medically at each visit. My RN wife loves her and I’m sure stay with her (probably a 5 star review from her).
My issue is that like today, after getting an early morning appt 6 weeks in advance for a routine physical, being 20 minutes early to my appointment, I still sat and stewed in the waiting room for 30 minutes past my appointment time. This was for a 10am appt. How is it possible that they are already that far behind schedule? And the office admin staff didn’t say a word to me, check on me, nothing. It wasn’t that they were busy. They were talking about garlic fries! X (
So pick your poison. She’s perfectly good medically. I just can’t get past the lack of office efficiency. It wasn’t the first time. I’ll find another that has both skills.

I was refered to Dr. Ross when my Primary Doctor gave up his practice to pursue a specialty. I have been VERY HAPPY with the service I have received from Dr. Ross as well as my experiences with Clare Cattarin.
I was very fortunate to have found her prior to having been diagnosed with a serious illness. I would reccomend her to anyone, and I have done so.

I checked out all of the rave reviews online before visiting Dr. Ross who came highly recommended by another doctor that my husband really likes. So, I signed up for an annual check-​up and 3 months later I got to finally see her. I’m a pretty healthy person — eat super well, regular exercise, etc. But like so many San Franciscans, I wanted a holistic doctor to provide a few recommendations/​advice on questions I had, and really dig deep to see where I can improve my health.
Dr. Ross wasn’t quite sure why I was there — seemed like she had the attitude that I should be there only if I was sick. Not for prevention/​optimal health/​in-​depth screen to confirm that I was actually healthy.
I haven’t seen anyone else write on the topic of natural medicine or holistic medicine, but I didnt get the vibe that Dr. Ross practices that alongside her western med. I asked her a few questions about diet, supplements, etc. and it didnt spur much conversation.
My annual check-​up was a little disappointing — no blood tests, or other tests of that sort. Just a bang on the knee to make sure my knee reacted appropriately, some tapping on my stomach, and listen to the heart beat. I was expecting a little more information other than «yep, you’re healhty» from it. It felt pretty old school.
For example, I asked about my vitamin D levels and she brushed me off. Same with measuring acid/​alkaline levels, good vs bad cholesterol, and a few other tests. She referred me to the blood test clinic to get that all done (I thought doctors could do that kind of thing in their office, but I guess not at hers).
So, if you have health problems, she might be your doctor But based on my experience, if you’re relatively healthy and just want to dial it up a notch and make sure you’re in the position for long-​term health, I’m not sure she’s the one (based on my experience, anyway).
She spent a lot of time with me, she’s just not the school of thought that I was expecting based on other recommendations outside of Unilocal.
Hope this helps!

Dr. Ross literally saved my life in 2008. I had minor surgery in March 2008 and had excruciating pain after the surgery and twice again months later in August and October; I was hospitalized both times. In October my hospital doctor tried to discharge me again; this happened in August with an incorrect diagnosis. This time I refused and my friend Ginny (who also sees Dr. Ross) called the doctor and told her what was happening to me.
Dr. Ross immediately got several other doctors in the hospital to see me. They treated me for congestive heart failure, then pneumonia, and the on 7^th day into the hospitalization they found staph infection that had gone wild and invaded my heart and bones. Two discs in my spine literally exploded from the staph, collapsing my spine, and I have very advanced carpel tunnel in both hands from the damn infection. Had I left I would have had a heart attack within a few days; I was told I would have died.
Dr. Ross, Claire Cattaran, Regina Mauberret, Lena Wilson, Tamika Hodge and Laura all took care of me. I am so grateful to all of them. [Cassandra Heden came on in summer 2010, and she’s also great.] I saw Dr. Ross every week after I left the hospital while I was self-​administering IV meds in a pic line. I still see Dr. Ross, but now it’s every two or three weeks. Thanks to Dr. Ross I AM getting better, and I believe that I am alive to write this review because of Dr. Ross and her outstanding staff.

Dr Ross has been my primary Care Physician for over 8 years and I have always found her to be the most competent and honest practitioner that I have ever been to. Now that I am over 50, I have needed extra attention and she has made sure that everything that I need is taken care of. I never have to wait as she is always on time, but she always takes the time I need when I see her. I totally recommend her as a primary care Doc!

(I would give 4.5 stars if I could)
I just finished my first annual with Dr. Ross after transferring from another doctor. The office is conveniently located off the 38 bus line. I got there early to fill out paperwork and was a little distressed at how they didn’t have me fill out a medical history document.
Dr. Ross met me in the lobby and escorted me to the examination room. I soon realized the reason I didn’t fill out a medical history document was because she personally wanted to ask me. She was very thorough in reviewing my medical history and took down copious notes. She asked questions about history that I had never been asked before and explained how it may be relevant to me in the future.
The examination was also thorough. Dr. Ross was kind and amiable. I felt very comfortable with her. At the end of the exam she took the time to review my medical concerns and addressed EACH one. She gave me prescriptions/​advice/​recommendations for each of my ailments.
One small minor complaint is that they are cash/​check only which isn’t a huge concern but it would have been nice to know beforehand. Also, the office staff person who was assisting me spoke so softly I couldn’t hear her and didn’t lend much help in explaining procedures.
Overall, a very positive experience.
ADDENDUM: This just in. The doctor was unable to retrieve the appropriate cells for my very standard woman’s annual. I’ll give her the benefit of doubt and assume that it was just a bad day but this for me means ANOTHER visit to Dr. Ross’ office. And the unpleasant exam again.

I love Dr. Ross and her staff. I often see Clare, the nurse practioner, and she is also very thorough, kind, etc.

I was Dr. Ross’ primary nurse for many years. I can tell you from experience that there is no other doctor that has such medical intuiition. I have many stories in which she saved lives based solely on insight.
If you’re in the market for a new PCP and she can take new patients, I assure you, you NOT find a better physician.
Ask her about her story…

I recently switched to Dr. Ross because my primary care doctor went out of network. Since it was our first meeting she asked many questions and was through. She listened well and seem concerned about any questions I did have.
Her staff was very professional… friendly, knowledgeable and courteous. Dr. Ross was a bit late but at least she apologized which I really appreciated. There nothing worse than someone who thinks your time is not important.

Dr. Ross is the best. She and her staff are super attentive and I have never had one of those really long, time-​stands-​still waits in their waiting room.
Even better, they always take great care of me.
When I had to have surgery, Dr. Ross referred me to a fantastic surgeon.
When I had to get a complicated form filled out for a required physical, they didn’t lose patience with me or the form and made sure everything was filled out despite the extra aggravation.
Everytime I have to go to the «dreaded» doctor’s office, I have a positive experience. They are truly dedicated health-​care providers.
Dr. Ross and her staff are thoughtful, knowledgeable, kind and great at what they do!