J.Crew

Really great service from Devra Morton, the «Very Personal Stylist» who helped my husband with selecting a suit. She had a great eye for style and fit, made a lot of helpful suggestions, and answered our questions about ties, pocket squares, and more. Devra did an amazing job of juggling multiple people during a busy day and still giving each customer individualized attention. She clearly has a ton of experience and was a wonderful resource.
Overall, the store was well-​organized with many different menswear options, but Devra was what made the experience excellent.

This review is not so much for the store as a whole but for Deborah, the woman who works in the men’s department.
On several occasions she’s been extraordinary helpful. Not only did she help me select and tailor the suit for my wedding, but she also has a knack for finding the right items for any occasion. She’s usually so busy I have to make an effort to seek her out for help!
Deborah is an amazing person to work with. She is such an asset to this store.

I did have some good service. However, it was spotty. One lady didn’t seem to necessarily care much about my pondering if they had their Stantons in British Khaki (although it did look like she was busy with something, but still!) but another male associate was very helpful and looked pleased to scan the store and find them for me.
The store itself is well laid out and clean. J. Crew in general usually has a very pleasing and simple setup to their stores and this one is no different, although it can get busy and crowded on peak days during the Holiday season.

Great if one is in the mood to stand with arms filled with clothes outside the fitting rooms (all empty and locked) while the staff walked by obliviously. God forbid one should try to buy something. I persevered (as I had a gift card) and the staff did magically appear when I needed to pay.

Good store and friendly staff. Not assisted on the floor but hey we’re fairly busy and we were only there about 10 minutes. Good selection of men’s clothing.

Bascally, the only place I buy my clothes.
Yes, pricey but once you reach a certain age (young professional), you need to splurge on quality clothes. The quality is amazing and it really lasts for years.
The trench coats for winter are amazing. Perfect to shield you from the cold weather yet not too heavy.
Yes, it’s preppy. I like preppy clothes and maybe I am preppy too.

Yo Son, you wanna get fresh fitted? You wanna pop that collar down Market Street?
Then this your spot to be at. I liked to go dumb in the chambray and twill trousers. Insider tip: peep that sale rack to the right when you stunt up in there.

No one works here. After a while of walking around, trying to get someone to help you, you might *think* you see someone who works there, but they’re not real. They’re a mirage. It’s a fleeting vision – one minute they’re there, the next, they’re gone.
I walked in with the intent to get a pair of pants I’ve purchased in the past. I knew my size. I didn’t need to try anything on. I really just thought I’d come in, pick up a pair, pay, and leave. Easy errand. Except my size wasn’t out on the floor, only sizes 00−4*. So I walk around the store for 15 minutes, IN AN LARGE, VISIBLE ANKLE BRACE (I’m recovering from a bad sprain), looking for someone to help. No one was around. Men’s side? No one. Shoes? No one. I just walked out. Between the awkward store layout (try navigating this place with a busted leg. I dare you.), no associates to offer assistance, and loud music, I was done. I will never walk in this store again.
J. Crew started as catalog-​only back in the day, and with stores like this, I’m thinking the company should go back to that technique.
*This is a common occurrence, and my second major issue with this store. Most of the time, I walk in here, and I don’t see anything above a 6 out on the floor. Seriously?!

Purchased my oxford shirt here. Customer service was good on the floor, fitting room, and point of sale. They were able to locate my size and verify an item I inquire about that was online only. Not sure what the recent low comments all about. Maybe an off day?

The last couple of times I’ve come in to the store I’ve walked out w/​nothing, and after spending 15 minutes inside and walking throughout the entire store because the staff is not welcoming.

Je suis assez fan de Jenna Lyons, la directrice artistique de J Crew donc quand j’ai réalisé qu’une boutique était à côté de mon hôtel, j’ai foncé là bas.
J’avais en tête de m’acheter une chemise, intemporelle, comme Jenna Lyons les porte si bien justement, en gros une fringue qui dure longtemps, qui va avec tout, et qui est bien coupée.
J’ai trouvé une chemise rayée bleu et blanche et une autre bleu toute simple, et franchement la matière, la coupe, tout était parfait !
Alors oui c’est quand même assez cher donc j’espère que ça va tenir sur la durée. Quant au service de ce J Crew en particulier, tout le monde était adorable, ultra friendly à l’américaine bien sûr. J’ai juste essayé toutes les tailles qui n’ont rien à voir avec les tailles françaises, et je dois avouer que le staff né m’a pas été d’une grande aide mais j’ai fini par trouver !
En tout cas l’esthétique du magasin né m’a pas déçu, et j’ai apprécié l’ambiance, les vêtements (surtout les pièces intemporelles) et leur sélection bijoux/​barettes etc est assez dingue !

OK — in fairness, the main problem was with with the shipping carrier: UPS.
HOWEVER…I specifically asked JCrew to ship via USPS BECAUSE UPS is so inept. Which is a shame: UPS stores are excellent, but the main UPS shipper — holy smokes!
The whole story would take pages, but safe to say, I had something shipped from JCrew and SPECIFIED USPS and it never arrived. The store «upgraded» me to UPS WITHOUT consulting me (you know it was just cheaper for them to use UPS…) and I never received the package. Hours online emailing, tracking, watching it get stuck here or there, and all I have to show for it is «we’re so sorry! Let us know how it goes!» emails from J Crew (like we’re sorority sisters and my goldfish just died), and «Keep watching the tracking» emails from UPS.
I just cancelled the order. You know — now it will arrive of course! lol
The bummer is the only alternative is to actually go to the store, whose service is practically worse. The clothes are strewn all over the place, they have maybe 20% of what they have in the catalog, so if you see something online and want to try it on, forget it! You might get lucky, but it will probably have been on the dressing room floor all day. So, eek.
Brace yourself if you visit the store, and don’t ship anything !!!

I was sort of amazed by how many things they could get wrong here. You’d think a clothing store would be so simple — just find the item they want that fits and sell it. Not only did they not have the right sizes, nor were they competent at looking up items in their own catalogue, but they were rude about it.
Best of all, when I agreed to buy one item in store and order the other online, it came in the completely wrong size. Also there was no notice email/​call like they promised. Avoid if at all possible, there are so many other stores with better service you can find.

Last week while in SoCal for business I stopped into a J. Crew store, looking to buy the black turtleneck cashmere sweater my wife has «hinted» she wanted. No luck in the store, but they were nice enough to call the downtown store in San Francisco, CA, locate the sweater, and we placed the order by phone. A week then goes by, with no email receipt, and no sweater shows up, so I got a little worried, and decided to call the store (Downtown San Francisco # 502) to see what was happening. Zakiya answered, and I’m glad she did.
Here’s where Zakiya saved the day. Although she wasn’t the one who took my first order last week, she quickly determined that the sweater was sent to the wrong address. She then went to work, reaching out to other stores, and found another sweater back east somewhere.
She got it shipped ASAP to me, credited back the first purchase to me and charged me for the new sweater, and initiated a UPS investigation to try and get the lost sweater back to the store, doing all this on a busy Saturday morning.
Everybody makes mistakes. My first order got screwed up, so what. What matters is how you handle them. Zakiya handled mine in the best way possible.
Zakiya kept me up to date all morning long with numerous phone calls as she did her work to fix this problem. She was clearly sympathetic to my plight, and she made me feel like handling this issue was the most important thing she had to do all day. I couldn’t have asked for a better outcome, and a better person to deal with. She more than earned my business with J.Crew.

This jcrew for me is always so hit and miss. When new seasonal items come out, you have to come in the day it arrives or usually it gets sold out and there’s never anything in stock. They can always order for you, of course, but I like to try on my clothing before I buy.
Sometimes at the end of the day the racks are somewhat disheveled around the sale items and in the back… and on a few occasions in the front as well. But overall, when they have items on stock it’s a pleasant experience.

This is a very nice store. It’s spacious and it’s filled with beautiful furniture (especially in the women’s shoe room). I’m not aware of other locations in the city, but I always visit Westfield. I’ve received great service and usually find lovely clothing and accessories. Now that I don’t have a local J. Crew, I’m forced to shop online, but it’s just not the same! I really do enjoy e-​commerce, but it’s so much more fun shopping at a J. Crew store. For that reason, I must stop by any J. Crew when on vacation. During my most recent visit last month, they offered 50% off on sale items; what a steal! FYI: like most San Francisco retail stores, 10 cents is added to your bill for shopping bags. Bring your cute reuseable totes!

I always go to this J. Crew as it is the only convenient location in the city. I’ve not been to the Stonestown location so I cannot base if that one is better or not… but I’ll say this one stinks. Yet… I still return time and time again because I have no choice. It’s a bit embarrassing to admit, but I’ve been to over fifty J. Crew stores in the United States (and let’s not forget about Canada!). Let’s just say, every time I travel, I like to «drop by» the local J. Crew to see what they have (mainly because I’m a brand loyalist and because every region has different types of clothing based on weather and local style).
In the gazillion times I’ve stepped into this location, I always notice at least two new faces. I swear the turn-​around at this particular J. Crew is disturbingly high. Compared to J. Crew stores in DC, Chicago, and LA (where I’ve previously lived), this «West Coast flagship» has an ever-​changing staff and a minuscule selection. There is (to me recollection) only one staff member who has been at this location since I moved to San Francisco last summer… and though I’ve been there dozens of times (and even spending over an hour with her trying on a suit), she never remembers or acknowledges me each time I’ve stopped in. (I mean, I like to think I have a friendly face and do say «hi» but she always looks at me with a blank face.)
Now, I know the floor staff service many customers each day, but one of the reasons why I’ve stuck with J. Crew over the years is because of (usually) good customer service. The Chicago location (Michigan Ave.), for instance, didn’t have a quick turn-​around of staff, they always remembered my name and even suggested things they thought I’d like (just like the «personal stylist» service J. Crew provides), and even (gasp!) talked to me like a person and rather than just a wallet with a wad of cash.
Now it would be unfair to me to throw out a blanket statement and say everyone at this location needs customer service training. Not true. I’ve come across several floor staff at this J. Crew doing what *professional* J. Crew stylists do best: providing solid and attentive service. Unfortunately, the vast majority of this location (as other reviewers here have noted) either: 1) don’t acknowledge you, 2) seem aloof and disinterested, and/​or 3) are «space cadets» and often forgetful because they’re not mentally present or are overstretched being asked to do too many things at once (i.e. helping someone with shoes, escorting someone to the fitting room, grabbing another size, ringing up a customer). Regarding the latter point, it seems to me they need to distribute the labor better. And the funniest thing about this location is that (like many other stores), they’re busiest on the weekends yet their staff size usually appears to be the same amount on weekdays when it’s half as crowded.
I don’t know what’s going on with this J. Crew, but they really need to step up their game — especially for folks like me who frequent this store. Aside from the clothes, it’s also about customer service. If and when J. Crew management or headquarters notices that this location needs help and addresses these internal issues, then I’ll be much more comfortable and happy patronizing this location. In the meantime, I’ll continue to hold some doubts each time I drop by J. Crew on Market Street.

I love J Crew. I mean, LOVE. Their clothes are of great quality and last forever. There’s no questioning that. And most stores I’ve been in have had a plethora of employees eagerly waiting to help you as you walk around.
This particular store, however, is empty. I saw, maybe, 4 employees and one of which was at the check out counter. Another was standing halfway inside of a utility/​power supply closet, one at the dressing rooms on the phone, and one last one helping a woman decide between two of the exact same sweaters — for 15min.
I chose some things to try on and found a couple of things that I liked. Checked out the shoes and found two pair I really was interested in. Stood in the shoe section for a while waiting for help, but nobody came. Walked to the dressing room but the lady was still on the phone, so I made my way to the checkout desk where he proceeded to call someone over on his mic. Nobody came… I sat and waited about 10min. Woman still on the phone, lady with the sweater, woman at the equipment cabinet… No help.
So, I put my things back and left. Just rude. Hire more people! Completely understaffed… I really wanted those shoes, too. But I guess I’ll find them another time

The service at this J. Crew location is TERRIBLE!!!
I waited almost 10 minutes while two employees yapped back and forth about some sweater until I could finally get the attention of one of them to come show me a necklace in their display. It was like they had blinders on that made them refuse to acknowledge customers!
Then, I had to wait another five minutes while the two of them called over their mouthpieces to every other employee to see if someone else had a key and would show me the necklace.
Finally, one of the SAME TWO employees sullenly acknowledged that she did indeed have a key, and would show me the necklace herself. Ugh.
As I tried it on, suddenly she became super-​salesgirl, pulling out every single necklace that I WASN’T interested in from a box behind the counter and proceeding to try to suggest-​sell each of them to me while I was trying to focus on the item I was actually interested in.
Miraculously, when I was finished with that item and wanted to try on a coordinating bracelet, as if by magic, she suddenly had to have another heart to heart with a coworker about the schedule that week. With me just sitting there waiting. Again. Waiting. Waaaaiiiiiiiiiiiiiittttttiiiiiiinnnnnnnggggggggg.
Finally, my partner arrived to save me from my jewelry misadventure, and rather than deal with this fiasco any longer, I thanked the employee, who wasn’t even listening to me because her schedule was SO MUCH MORE IMPORTANT, and we left the store. Without buying anything. Because it seems that necklaces diminish in attractiveness in my eyes in direct proportion to how distracted from helping me an employee may be.
Huh. Some, like, marketing scientist should do a study about this phenomenon, and then maybe retrain J. Crew’s Westfield Galleria location staff. But from now on? I’ll probably forget to shop there, unless I’m out in the hinterlands of San Francisco, known as the Stonestown Mall!

This J. Crew is more hit than miss since customer service is helpful, much more so than the hipster sisters downstairs in Madewell. I usually score in their sales, ie. 40% additional off sale price.
There is a private J. Crew bridal salon nestled behind a curtain. I’ve never noticed until I was startled by excited women squealing behind said curtain. (Of course my first guess was J. Crew employees being naughty??)

I am getting married later this year, and as I want something simple and elegant for my wedding dress, I knew J Crew was the first place I wanted to look. I was only going to be in the states for a couple weeks, so my friend set up an appointment for me on the day I flew in to California.
When we arrived, the person assisting us immediately started discussing things with my friend, as apparently, the appointment said it was for bridesmaids dresses. My friend corrected her, introducing me as the bride, and although it was kind of strange, I let it pass, as whoever wrote down the appointment could have made a mistake. No big deal.
Well then our wedding assistant launched into sharing the bridesmaids dresses, which is all well and good, but the appointment was for me. Granted, my friend was looking for a dress to wear to the wedding, but even after I explicitly noted that there was not going to be a bridal party, she still kept going.
Eventually, she got to the wedding dresses. I explained that I wanted something simple and timeless, and that I was leaning toward cocktail dresses, aka something short. She went to pull four dresses and they all ended up being long dresses. This was frustrating for me, because I felt like I wasn’t being listened to.
I tried them on, but in the meantime, the focus was still so much on my friend and accommodating her that even my friend felt awkward, making a few comments about how we should focus on me and pulling more dresses for me. Still, our assistant pulled 2 to 3 times more dresses for the friend. I am not the bridezilla type so I didn’t make a big deal about this, but it was a bit off-​putting regardless.
In the end, I never got to try on short dresses, however, I did fall in love with the third dress I tried on, so I am admittedly quite pleased. For that, I am glad, and I think the assistant did a good job of finding a dress that would flatter my body type. In that sense, the process was painless and easy. I just wish I would have been made to feel a little bit more special about my upcoming big day.
Also, re: measurements, it might be good to come in with your own, as mine were taken on site and had me sized three sizes up from what I normally wear. I still trusted this though, as I know wedding dresses can be bigger than normal clothing sizes. The size I was told would fit, however, wasn’t in stock, but they found one a size smaller (two sizes above what I wear), so I ordered it, figuring I will lose a bit of weight. It arrived, and it is not too small, but actually too big. However, as I received it without enough time to exchange for a smaller size before going home, I settled for it, and will have alterations made closer to the wedding date. So maybe take your own measurements, or get someone else to do them (a seamstress or whoever), as the person helping me took measurements that ended up in me getting the wrong size dress.