Inside Job

We used this company to design and remodel our kitchen in January 2010. I really, really wish I could give them 5 stars because I wanted to believe in them so badly. They seemed like nice, honest, capable guys. My husband wanted to hire another contractor that our neighbors had used but I convinced him to take a chance on InsideJob. I was sorely disappointed. In summary: the work progress was slow, their communication was poor, the drywall subcontractors were sloppy and unmanaged, their billings was inflated and incorrect, and in the end it looks like they stiffed me for the materials they returned on my behalf as part of the TurnKey Service I paid them an extra fee to provide.
Details if you want them: After gutting my kitchen, a personal crisis for the project manager ground work to a halt. They did an average of 4 hours of work per week in the first 4 weeks. The sheetrock sub-​contractors (the BEST in the business I was assured by the PM) made a mess of the work and a mess across my carpets. In the end, I managed my own installation and brought in my own contractors to finish the job because 2 months of washing dishes in a bathtub is just too many. Then when it came to billing, we went through umpteen rounds of correction — they kept billing us for things they didn’t do and, even when we agreed to corrections, the billing didn’t reflect it. That went on for over two weeks. I also purchased a TurnKey service contract from them whereby they agree to do all of the running back-​and-​forth to Ikea in the event we were shorted supplies or needed additional things. The final blow has been the stonewalling I’ve received on getting a refund for purchased items that were returned to Ikea. I’ve send them 5 inquiries as to the whereabouts about my refund, cc’d to the owner of Inside Job, and in 2 months they have not responded to my request. So, I guess I gave them a blank check to steal my money in addition to stealing my trust. Please save yourself the trouble and hire someone with good references.