In & Out Plumbing

Used these guys a few years back and I still have nightmares about the whole job. If there was a choice for zero star this would be it.
First of all stay clear of these people, they only want your money and a lot of it, their plumbers are not Lic. Nor do they know what the hell they’re doing.
Every plumber had a different estimates and one does not agree with the other and they also don’t care if you’re happy with the job. They keep sending guys to collect a check, just goes to show that customers are not their priority.
Ever since I’ve only heard bad things about this company, if you see 4 in a roll one star reviews then it’s probably not a good idea to schedule an appointment with them.

Got a quote after they saw the work and it’s way overpriced. My recommendation is, depending upon what you need help with, call and see if you can get ah estimate over the phone. This company charged per job, not per hour.

They should rename their company «In and In» since they kept returning to «fix» their mistakes. My husband and I hired them for a home renovation. Things quickly fell apart. It took them over 3 months to complete what was a 6 – 7 week job. In the end, they fired the GC who was our job’s lead and the company owner took the job into his own hands. We saw improvements from then and appreciated their effort, but it was a day late and a dollar short as this was at the very tail end of the project.
1– They sent unlicensed electricians to do the work unsupervised. Most of it was not done to code. Finally, after weeks of trying to fix and troubleshoot, they hired a real electrician to do the job. Sadly, In & Out refused to pay them and the electrician showed up at our house threatening to take a lien on our house.
2 — They ruined our hardwood floors. They redid the floors 3 times and each time made more mistakes. We finally gave up and In & Out credited us for some of our trouble. Our floors are left with dents from bad sanding, spots of glossy finish, dried puddles of finish, footprints where they stepped in the wet finish, and visible nailheads from oversanding.
3– They didn’t measure or check anything before installation. They installed our gasline for our kitchen range in the wrong location 3 times. They installed pendant lights off-​center so that one hung over the aisle and the other over the kitchen island. Ceiling lights were not installed in a straight line. They also didn’t install our dishwasher correctly which caused mechanical failures a few weeks after they left. I could go on…
4 — Work was not completed in a safe manner. They hacked into posts supporting our house and had my father in law not checked, they would have left it like that. They didn’t properly patch the roof when putting in a new vent so when it rains it enters the house (fortunately we’re in a drought and are redoing our roof soon). Ducts weren’t attached to vents nor were they properly sealed (we had to reattach and tape them ourselves).
5 — Disorganized. They couldn’t tell me what was happening each day and would show up late. They mixed their tools up into ours (and in some cases would use ours without asking). They didn’t print out the plans and relied on my personal copy.

Contacted this Plumbing Company out of their San Bruno office. Explained our needs and was told they could easily address such. When the plumber showed up, he was a guy from a previously used company who was incompetent the first time we met. He again tried to over sell and simply does not know what he’s talking about. HE IS NOT A LIC. PLUMBER…
When I called the company back and explained the circumstances of this individual, I was told he had many years experience, yet acknowledged he was newly hired… The owner got on the line and ended up saying «Well we cannot service you»! Don’t trust this outfit! No CREDIBILITY…

Always late for the service and sometime no show. Very unreliable.

Just Terrible. They only warranty their work for 30 days. After that, they expect you to pay for the SAME JOB ALL OVER AGAIN, at the same cost. That is Ridiculous. In addition, I had different plumbers from this company — quote me different prices on the SAME JOB in a matter of days. There’s no set scale, everything is very random & unprofessional.

If I could give a negative star for horrible driving and cutting people off I would. Dude… your drivers are going to kill someone one of these days… great way to advertise!!! NOT!

Hired to do a sewer later and the job was not done correctly. In fact, they caused damage on the property. POOR workmanship. Another company was hired and did the job properly.

I needed to have my sewer lateral replaced, but the replacement was complicated by the fact that the lateral ran underneath my entry stairs — brick and terrazzo that would be really expensive to repair or replace. One plumber wouldn’t even bid on the job, and a second would only replace from the front of the staircase to the edge of the sidewalk.
My mom had used In-​and-​out on a couple of small jobs, so I decided to give them a try. Anthony came out, did a video inspection of the sewer, and said, «we can do it.»
Full disclosure — I am a civil engineer and a contractor, and I was with the crew pretty much the whole time they worked on the sewer line. Once we got the ground opened up we talked about how to proceed, and had some back-​and-​forth about the best way to get it done. Ultimately, In-and-Out’s foreman Horatio ultimately came up with the idea of slipping the new 4″ cast iron pipe into the old 5″ clay pipe to eliminate having to tunnel under the stairs. He and his crew did some amazing work in a really tight space to make the final connection between the new line and the connection at the front of the house. Got all the plumbing work done in a single, long day, including backfilling. Great job.

Don’t call these people if you have an emergency!!! It was a Sunday night and I came home to a leaking pipe with water rolling across my garage floor. I am an older woman and did not know how to shut off the water. Girl on phone told me someone would call within 5 minutes. Standing there watching water flowing down my wall was hard but I waited. Finally, a friend happened to call and led me through how to turn the water off.
A woman called the next day to apologize and said their «system was down» and, hence, no call back. I was still angry but thanked her for calling. However, I did say that I would let others know my experience. She then lost her professionalism and became snippy and said she saw «no reason for her call now.» That really did it for me and I hung up. Had she stayed apologetic, she may have turned me around in my thinking but her attitude spoke volumes for the type of company I was dealing with.

They were very prompt and the only plumber that responded to my parents’ plumbing emergency in the evening (around 9pm, shower valve broke). The emergency charge was high ($ 375 for less than 2 hours work) but not unreasonable.
HOWEVER, for the repair the following day (shower valve replacement) they overcharged ($ 1,800) and even included an item on the bill that they did not perform. They also installed the hot and cold indicator plate in the wrong direction. I called them to complain and they refunded for the item not performed and fixed the plate that was in the wrong direction.
I hate to think that they took advantage of my elderly parents but two errors in such a small job is alarming. Overcharging happens quite often to my parents (and I image many elderly people) so I can easily recognize a suspiciously high bill. If you are an elderly person, please shop around and get multiple quotes so you don’t get taken advantage of.

I’ve been searching for a contractor to fix my shower for the past 8 months, and had several contractors take a look at the shower and provide estimates. I give In and Out Plumbing 5 stars, because they offered me the most reasonable quote, were quick to follow up with me, and had great communication throughout the process. They were also efficient and did a beautiful and high quality job with replacing my shower in a timely manner. They were flexible with my needs in the payment as well. I recommend In and Out to anyone. I worked with Armando’s crew, and Anthony (Atef Abbas) looked at the shower and provided the original estimate. Everyone was really nice and professional. They deserve a higher rating on Unilocal in my humble opinion, don’t hesitate to check them out!

I’m an electrician and run into a lot of plumbing issues. These guys are quick efficient and very clean! I give them an A +++

In & Out plumbing is everything you could ask for in a great service. I thought I just had a backed up sink but it ended up being a much larger issue. In & Out gave me a very competitive price (I called and checked with other companies) and was quick and efficient!
I highly recommend Manny. He was courteous, professional and definitely knows what he is doing. The best part is they were very conscientious about keeping my house clean and not making a mess!
Ask for Manny!

This is another one of those situations where you wish there were more stars…
4 months ago, I was under contract for a property in Oakland and I needed to get a sewer lateral video inspection, to see if my sewer lateral needed replacing.
When I called around, all the companies charge a minimum of $ 100 for the video inspection, and there is no guarantee that you will be able to afford the work once the inspection comes in, so I didn’t feel comfortable throwing away that money.
My realtor had a *pocket plumber* that she didn’t advertise, but who came out as a favor to her, and videoed my pipes for FREE. His name is David Ball and he’s working under the DBA Emergency Rooter.
Long story short, I didn’t end up buying that property, but 3 months later I was under contract for another one.
Again I called Emergency Rooter to get my inspection and again he did it for FREE. I also needed him to bid on replacing all my copper pipes, because they were all stolen by some hood rats, and his bid for the pipes AND the sewer lateral was less than the other bids I got for JUST the sewer lateral.
My job was a bit more involved because the connecting sewer pipe was 10feet under the ground, so he had to bring out a giant back hoe and it took a week, but for what was involved (when the other plumbers saw the job and heard the quote, they literally said *Shit – let him do it – I could NEVER do it that cheaply!), everything went off without a hitch. Granted the job wasn’t CHEAP, but because we’re mandated by the city of Oakland to have this done, we pretty much have to suck up any quote we get.
Included in the price is the permitting, inspection and registration with the city of Oakland – I didn’t have to figure any of that out or do a thing. I simply hired David, left him the key and in short order, the job was done, I was in compliance and I had all new pipes under my house!
In addition to replacing the stolen copper, he informed me that the drainage pipes I had were ½″ too small and needed to be replaced to be to code (and to work properly) and all that came within the original bid – there was no *overtime* charge, no *equipment rental* upcharge, none of that *I know I quoted you this, but we found this and now it’s gonna cost more* stuff – just upfront, ethical work, amazing communication and a GREAT stress free job.
Oh, and did I mention he’s really cute, too? Well he is.
Anyway, when looking for sewer laterals on here I called almost everyone listed on Unilocal, and until this review David wasn’t on Unilocal. Now that I *got mine*, I don’t mind sharing his amazing work with the world.
CALL HIM NOW for sewer lateral or just general plumbing. He AND his team are all professional, communicative and knowledgeable – I can’t say enough good stuff!

These guys were hired to only do the plumbing portion of a bathroom remodel for $ 7,200. On day 1 we were told that our old drain pipe needed to be replaced. That cost us $ 5,300. Day 2 there was another issue related to old drain pipe. That cost us an additional $ 900.00. I was afraid what Day 3 would have in store for us. We have an artificial turf that was totally ruined in the process of them removing the old drain pipe. We had to pay System Pavers $ 3,200 to come back and install it. In fact System Pavers stated that turf was removed incorrectly and that they would have to do it instead of the plumbers. Anthony said he could find a gardener to place it back for $ 900. Anthony thought we were wasting our money but we wanted to make sure the turf was place back correctly.
We explained to Anthony that we could not continue with the remodel because we had exceeded our budget because of the drain and turf. Instead of trying to work out some kind of discount and knowing he was going to make an additional $ 7,200 for the remodel portion, he just said nothing. I also mentioned to him that there was special listed here on Unilocal,but he said that we didn’t qualify because it was only for drain pipes up to 5 ft. deep, apparently our job was 7 ft. according to Anthony.
When we expressed that we felt duped via email, he initially replied that we could keep the final $ 1,000 payment if we felt that he or his company had mislead us. We thought great at least he’s giving us back some money. Wrong! This guy wouldn’t let up. He continued calling and insisting to talk to us. When we sent an email firmly stating that his message was clear about keeping the money he responded with a lot of contradicting comments and insisted that we pay him the $ 1,000. Since we didn’t want to be further harassed we decided to pay. If you ever decide to deal with this company be very careful.

Used them again and they arrived in less than an hour on a Sunday night, very satisfied with their work (fixed in about 15 minutes) and the price! Super job! Thank you

I just cannot recommend this place.
So one Saturday afternoon a few weeks ago, the wax ring on my toilet started to leak, so I called my plumber. Unfortunately (for me), he was on a family vacation. So I called In and Out Plumbing. The plumber came by, told me the wax ring was leaking, and told me it would cost $ 250 to fix.
Some background…
A wax ring costs $ 5 at any hardware store, and it literally takes a pro 30 minutes to fix. A handy amateur can do it in an hour. If you don’t believe me, go to youtube and search for [toilet wax ring] to see how to do it.
$ 250 for a wax ring replacement is a serious case of exploiting vulnerable toilet users. My plumber charges $ 160/​hr (1 hr minimum), regardless of whether it’s an emergency. I would have done the job myself, but I was so busy that particular Saturday afternoon that I didn’t even have time to go to Osh or Lowes or Home Depot. The plumber said he had the part in his truck outside, and that he can do it in 30 – 40 minutes. I was desperate and just wanted to get it done, so I agreed.
All was going well in wax-​ring-​replacement-​land, up until the point where the plumber cracked my toilet. Apparently, he overtightened the nuts that hold the toilet to the floor. After he called his supervisor, he tells me that they can replace the toilet on Monday morning. WTF? Then he tells me that I’ll still have to pay the $ 250 I agreed to for the wax ring. Are you frickin’ serious?
After thinking things over later that day, I decided to call In and Out Plumbing and told them to call the whole thing off (I think I spoke to the supervisor). The reason why I was willing to pay $ 250 was because I just wanted to get it done. And since I had to wait until Monday, making me pay the FULL $ 250 was BS. I also told them that it was a crazy fee for such an easy job and a cheap part. They said that there was more to it than the price of the wax ring and labor, like the water supply line (another $ 5 part, which he didn’t even change!).
After rescheduling some of my weekend plans, I ended up going to Lowe’s later that evening and got a new replacement toilet for $ 160, which took an hour to swap out.
This one experience was a serious FAIL on their part. The plumber who broke my toilet was really friendly and apologetic, and I understand shit happens even to the best of us. But his supervisor (or the guy on the phone) provided HORRIBLE customer service. My advice to him: Plumbing services are something most people need throughtout their life — don’t treat them like one-​time customers!
Thinking back, I wish I had just gone through the trouble of getting $ 5 wax ring and doing the work myself. It would have saved me $ 155, and the frustration of losing time on scheduling the visit from In and Out Plumbing. In addition, I wouldn’t have had to leave this 1 star review!

Only time today for a brief report…
There was a very sweet woman that answered the phone and handled everything in a matter of moments.
Within the hour, Ali and Blake arrived and were extremely knowledgeable about my water and pipe situation. They checked our building, city/​street connection and my unit – offered valuable solutions and are coming back once I’ve taken care of my part.
I love In & Out – they rock!

Had them replace the sewer line between my house and the street.
They were early (!) for the estimate and waited for me.
Their bid was much lower than their competition — it had me worried, in fact, so I called some references before deciding to use them.
Job was quick! 2 days, and started and ended just when they said it would. 5 months later, everything is working fine.