Impark

It was my second time in a week traveling to the Jack London Square area. I parked in the Impark Garage at 255 2^nd Street because the week before my friends rear window was smashed when he parked on the street. Upon returning from my event around 11 pm, the drama unfolded. I entered my ticket into the machine and then put my credit card UNFORTUNATELY into the cash slot. This all happened in under 5 seconds. Two hours later, and about 10 phone calls, hang ups (on their end), and «its not my job» I was able to get a security guard to «walk ten blocks» to let me out of the garage. I never did get anyone to open the machine to help me retrieve my credit card. Mind you this was Saturday night and I was supposed to wait until the upcoming Monday to maybe get help. If you have a garage, have people who can help your patrons. That machine was going to be out of commission until Monday I suppose. I couldn’t even put money in the pay slot. I did my «bestest» to try to get my card to spit out but no luck. I don’t appreciate having to now change all 15 of my auto– pay account s to a new card, while waiting on the ‘airline miles” card, and then changing all 15 of my auto pay accounts again. Dag nabbit. By the way the number on the machine apparently is for «medical emergencies only.» That person hung up on me at least 5 times just mid conversation saying «this is not my job.» I then found another button to push for a security guard who said he had to walk ten blocks to come and didn’t really want to. I told him my friend with a car would come pick him up and he declined. Finally someone appeared. I really would like Oakland to get its act together but I just CANNOT be bothered anymore. Jack London Square and Impark are really not concerned abut you or anyone else. I will take my money elsewhere. And FYI, will take über and avoid any IMPARK garage in SF as well. Poor service isn’t worth my time.

We were searching for a place to park out car for 3 nights. At the front there was a sign telling us it was 15 dollars a day. But when we asked for the full price for 3 days, they told us it was 100 dollars. How the hell could this be the rate for 3 nights? 3 x $ 33,333 333? Paying bitcoins or what? The guy was making fun of us for thinking it could be cheaper. Well, it could. Almost ½ of the price they gave.
So, don’t go there please. I almost wanted to kill the guy. The thing is that I think I’m a reasonable guy, so I just thanked him.

Worst parking service ever. I received a ticket I tried to pay online.
Nope,
the online service that is listed ON the ticket is only good if you are paying for
a ticket received in Canada. Really.
The number I am to call was scratched out on the ticket and a different number
was written in. When I called that number it was for a business office and the recorded
voice told me if I wanted to pay my ticket that I would have to call a different number – the one that was scratched out. Okay.
Called that one. Waited on hold forever.
Was told that my ticket would be double the amount because it was 9 days after the
date of the issuance. No way. I want to dispute that.
So I have been given another number to call. Waiting on hold for that now.
It has been 20 minutes. This is the worst place I have ever tried to deal with.
It is a full time job to try to pay the parking ticket. Tempted to just not pay it.

You have to have a parking pass in order to park here —
You are not able to get the parking pass unless you can make it to their office between 8 — 5 pm.
It is impossible to get a live human on the phone.
They act like you owe them something when you call to talk with them over the phone.
The office assistant promised to send me the phone number of the lot for 2^nd Street in Oakland over email.
She sent me a blank email with a map attached of the Embarcadero Facility.
Don’t bother with these morons — park somewhere else…

don’t use it.
not a safe place to park your car.

Got two parking tickets because I forgot to put up my monthly pass. Emailed customer service with pictures clearly showing the parking tickets next to my parking pass and was told the tickets would be cleared. 3 months later I find out the tickets were NOT cleared. Even worse is that they sent this to collections and it’s affecting my credit! I was not contacted one single time before this went to collections. That can’t be legal…

This place is horrible! The management staff is not customer service friendly at all. My car has been vandalized multiple times here… I called the Impark office and was forwarded to the assistant general managers voicemail… No call back!
This lot is worse than parking in the hood — it’s an open invitation to being broken into.

I had to drive to my internship yesterday instead of normally taking the MUNI Metro. I noticed the Civic Center underground parking garage has a student rate of $ 8/​day that I had not noticed before. I parked down there since I am student at San Francisco State University.
When I returned to my car and went to pay on my way out of the garage I showed my SFSU ID card and was denied the student parking rate. Apparently, Impark does not accept SFSU students for their student rate. WHAT??? So I paid $ 18 instead of $ 8 which is a big difference to me! That extra ten dollars could have gone to my MUNI rides for the following week!
Ridiculous.

Ditto the crappy management/​customer service. Went to one of their lots, and the pay machine didn’t give me my change. (there wasn’t any «out of change/​service/​etc notice on it either). The lot attendant was helpful, but said his hands were tied, and I had to contact the main office — giving me their info. I called them, and initially they said «our machines don’t give change» (or something to that effect), but after mentioning the lot, they said «oh, okay» and transferred me to someone. That person asked if I had a receipt or something (there was no option on the machine for a receipt…) then asked me to email them with the relevant details, and weeks later, I haven’t heard a peep.