HSBC Bank

If I could give minus stars for HSBC I would!
Just to try and get customer service took us 2 hours on HOLD !!!, and when we finally got through we find ourselves talking to someone in India, who cannot help. I ask for her supervisor, who also cannot help and he puts me through to a woman in Scotland who is reasonably helpful but does not follow through with what she promised to do. I will also add we had get customer service a second time and the very same thing happened again, another wait of 2 hours before we got through.
This bank makes billions in profit and offers the VERY WORST CUSTOMER SERVICE in the history of customer service. You are warned.

This is the worst bank in America, or at least ranks next to BofA. Online banking does not give you copies of bank statements, my client has been asking for copies bank statements for the past ten days we need it for tax purposes they will not give it to him.
They keep saying it will be mailed to you and they don’t mail, if you have a business you have been warned HSBC is the wrond place to bank

HSBC is the banker of drug cartels and terrorist organizations. They won’t be convicted of it because they just paid a $ 1.9bn fine (bribe) to the US Government, claiming that if they were taken to court it would destabilize the global economy.
Use this bank and you are enabling this behavior. There are plenty of banks to choose from. Do NOT use HSBC!

I really was hoping that my experience wouldn’t be as horrible so I can write a good review. I guess nothing has changed for this bank despite all the bad reviews written. I went in around 1pm and there was just 1 teller. The place looks vacant, as if all the tellers and bankers decided to take lunch together. There was 4 of us waiting for 1 teller…4?!? She didn’t call for backup, I assume there was no one around to call. Then I saw her go into the back to ask someone a question, and there were a sea of people back there. HELLO!!! Someone needs to get off their lazy butt and help the customers that are paying your salary! I waited 15 minutes to be helped and they weren’t much help in the end. WASTE OF TIME! Worst bank ever. So much for being a Premier customer.

I LOVE THIS BRANCH! After some nasty tangles with the Montgomery street branch and a complete lack of customer service, I was delighted to move my accounts here. These folks are excellent at customer service, truly care how I’m doing, and go out of their way to serve me in every way. This may be my favorite bank I’ve ever had — after 30+ years of banking!

My comments pertain to both the Grant St. branch and the «Internet Account.» Think of your worst experience at DMV and multiply it by 10. They make dealing with Airport Security seem like a day at the spa.
After terrible service on the phone, I went to the Grant St. branch where apparently there is a special electrical field at the door that makes you invisible. I decided that I had had enough and attempted to close my account when they finally helped me. They said it was an Internet only account and the branch could not do anyting. Not a deposit, withdrawal, close the account… nothing.
I am currently on hold to close my account because the service is completely intolerable. I originally called at 8:15 this morning. I held for 35 minutes then finally got one of their poor employes who can only read what’s on the screen and answer with whatever the computer tells them. It’s not their fault, it’s the poor systems and management. The really nice parts is that I was told, AND I AM NOT JOKING, that they are unable to close my account because I didn’t answer three questions correctly. Now mind you, I provided my SSN and PIN# when I first called. The questions I was not able to answer were:
1) When was your account opened? (Seriously, you want me to remember, the month and year? I don’t even remember which year for certain)
2) What branch did you open this account at? It’s and Internet account and was not opened at a branch.
3 What was the amount of your last ATM transaction? (Really? I’m supposed to remember the amount of a transaction that was months ago?)
Since I couldn’t answer the questions, I was told that they COULD NOT CLOSE MY ACCOUNT!!! REALLY! HOW THE F*&$ am I supposed to get my money? I ask for his boss. It had been 1:15 by that point. I held another 10 minutes, I could hear someone pick up the phone and then I got disconnected!
I am now on hold again and have been listening to them repeatedly tell me how important by business is while I have been holding for over 30 minutes.
If this sounds like your kind of customer service, go for it.

This branch makes me want to leave HSBC.
Every time I walk in to deposit checks, I get attitude. One time they even told me «you should just use the ATM outside. We’re trying to train customers to use the ATM machines.»
Um, hello. What are you here for then? What if I don’t like to stand on the street handling large financial transactions? Also, the ATM machine at this location requires envelopes to make deposits. Guess what? Most times there are no envelopes provided. What does the teller say when I tell her that? «Oh well, people take them.»
Really? Atrocious. The one on Montgomery is only marginally better. Their rates are not worth the horrible, rude service. I am shopping for other places to put my money.
There has not been a greeter since I started going, from July 2010 to nevermore.

What a sorry excuse for a business bank. This branch waisted my time for over three months doing the most simple transactions. More completely, unreliable, incompetent and disrespectful service can’t be found in SF banking. Hatred for the banking system starts here!

A very cool new location in Chinatown!
Going to HSBC for any banking needs or transactions to be completed?
Then look no further than the HSBC branch here on 933 Grant Ave in Chinatown!
This location and the one on 2257 Irving St in the Outer Sunset District are open Saturdays!

Finally! My bank has a location that is almost directly on my way to work and I don’t have to go through the shadow of the Transamerica Pyramid. It’s a brand new location and the inside is super nice. They have a GREETER! Who does that? Friendly service, convenient location, and outside accessible ATM — no complaints here!