Hotel Metropolis

I am a single woman from Switzerland, I have stayed here a few times when in SF. I like the hotel, as it is clean, and convenient to Union Sq. Yes, there are homeless people near by, and yes it’s near the Tenderloin… you just have to be ‘street smart’. The last time I stayed there, there was a convention in town… so the price went up from $ 200/​night to $ 530/​night. I really dislike that hotels do this, especially when I am a repeat customer. I feel there should be different rates depending on who is paying for the room…(the customer, or their business). SF does not need to bow to the wishes of large companies… That’s a huge problem in SF with all the IT people coming in from the Silicon Valley. Sad.

Das zimmer war okey! Das Bad ziemlich klein! Es war recht ringhörig! Kein kühlschrank! Keine klimaanlage! Der tresor in luftiger höhe nur mit stuhl einsehbar! Reception na ja! Könnte besser sein! Hoteleingang mit Penner davor! Mann hat das gefühl man kommt gleich in die slums! Würde ich nicht wieder buchen :-(

I love the location! and I also loved our bathroom and bedroom view! I feel like a bathroom with a view is pretty rare and one of my favorite memories of this hotel! it needs a bit of updating but all in all a great little place to stay.

This hotel is marketed as a «modern» and «boutique» hotel but I was very unimpressed with the accommodations. The room and bathroom was clean enough, but the furniture and fixtures were dingy, dated, and fairly bare; the TV was mounted in a strange location where you had to crane your head to watch; and overall it seemed more like a hostel than a hotel. The walls are very thin too and we could hear our neighbors’ conversations, though it was generally quiet at night on the higher floors. Also, there’s no circulation in the room: no fan, no A/​C, and not even window screens, so we didn’t keep the windows open for long. And only one, very tiny elevator, so that’s not convenient during busy times. The prices for this place are outrageous for the accommodations provided, but maybe that’s just San Francisco. Only positive thing is it’s near a BART station and pretty easy to use public transportation from there. Very disappointing overall.

WARNING: these guys will scum you on parking. Sign says $ 10 until midnight but when you pull in, they charge you $ 15 if you stay past 7pm. Total bait and switch.

This hotel is more like a remodeled Motel.
Pros — Its located very close to the tourist area of Union Square, just 2 blocks away. The bathroom was small but ok for most people. I could see if women were staying here, they would not be happy with the bathroom space.
Cons — no AC. It’s the first thing you notice when you walk into your room. Even if SF is cooler during most parts of the year, you cannot sleep at night with the window open cause the noise outside is loud. It’s the heart of the city and you got cops and fire trucks going by all night long. The area is not great. You don’t want to be outside the hotel after the sun goes down. I notice they had a security guard at the front door because the people walking around are very shady. The front desk service could be better. When calling about no AC, you could tell the front desk person gets that question all the time. She even said to my brother, «you should have asked if we had an AC.» Which doesn’t make sense because its not like we are going to ask «Do you have a bed, TV, bathtub?» Lastly, the TV channels were not good. The volume goes in an out on certain channels and you don’t have very many channels to choose from.
Better to find a hotel along Powell St or a little outside the heart of the city and just travel to the tourist areas.

Hotel is located in not the best area however was surprised that after paying 289 a night, there is no damn AC. A fan, what a joke

This is what Priceline gives you for a name your own price option. And it’s not bad. Granted it’s no luxury and it’s on the border of creepy (if you turn right) versus shopping and then glamour in San Francisco but the hotel itself seems clean and safe even in the night hours. There is a lot of food options around the area especially of the Indian persuasion.
I stayed in a nice room on the corner which overlooked the parking lot. The fact that the main entrance is from said parking lot is kind of weird and the other entrance seems a bit shady (turn right and it’s bum central, turn left and it’s bum central with shopping).
The 24 hour gym is laughable. Don’t count on that for your exercise. Otherwise they clean, the little soap is useable, and the be is comfortable. The TV was sort of spotty in terms of service but I wasn’t here to watch tv…
I was able to access most of the areas in SF without much trouble by foot or BART.

Stayed here in early June 2015 for a Concert. The Lobby was very inviting and I was very pleased with my Stay. Being a bigger fellow I really liked the large shower in my room. Also the older building and architecture is awesome. Well priced for the stay. Close to EVERYTHING. Just wish the neighborhood was a little nicer. But I would be happy to stay again.

Ok so it’s in a bad part of town but really that’s not a big deal. Just about anywhere you stay in the city is noisy so that’s not an issue. We didn’t feel unsafe walking around outside. Those people aren’t interested in bothering tourists. The room however was a big problem. Small… smelled bad… filthy bathroom floor. For what we paid (about $ 300 including parking) it’s not worth it to say the least.

Scary…
Not in the best part of town…
Our Lyft driver warned us not to walk at night in the area.
Plus side, staff was super nice
But jeez $ 30 for parking…
So expensive!
They did let us park our car until 4pm the next night and that did help us out a lot. Kudos for that

Stayed here for a show at the Bill Graham back in October. Staff was nice, but nothing memorable. Room was relatively clean, but surely small. We didn’t need that much room though since we were only staying a night; if size is of importance, this might not be the best– cozy, regardless! Hotel is old but you can tell they have tried to make some renovations here and there. If you’re looking for something cheap but want to avoid stained flowery bed comforters and old school tvs, this is the next best thing. I would stay here again for the price and walking distance (about 8 minute walk to civic center – you will be waking through the loin).

LOVE this little place. It has apparently been renovated since some of the other comments on here have been made. The décor was slick, mid-​century modern (think Mad Men), and really, the kind that you’d find in a place that costs twice as much. So why don’t they charge twice as much? Simply, the neighborhood. While there is a new and very cool gastropub directly across the street, and a small, older live music venue right next to that, the rest of the neighborhood was loud with lots of transients and homeless. Not a judgement — just an observation. Fine for our business stay, not a great place to bring the fam.

Dishonest and disgusting hotel. Do not leave things behind because they will blatantly steal them and then deny it.
I am from NY and while visiting cousins in LA, took a visit to SF this past weekend. Since the trip was spontaneous, hotel prices were extremely pricey downtown so we settled on Hotel Metropolis for two nights.
First, the front desk woman was rude. The male front desk agent, however, was superb and extremely helpful about what activities we could do. When we asked for more towels, they grilled us about why. What? We pay 100+/night to stay in your hotel and we can’t have more towels without 21 questions? Also, the location is not the best. It is in Union Square, but at the same time, if you go a few blocks in the opposite direction, you will find 3 – 4 blocks of homeless people. They bunch together and camp outside, and some of them are even just blatantly shooting up… There is no A/​C or heat option in the rooms, so it gets hot at night and then cold in the mornings. We ended up getting sick. The windows open and there are no screens to ensure safety. Is it even legal? I don’t know. Oh, and no vent in the bathroom, so be prepared to keep the door open so you don’t suffocate and faint.
These things I could’ve gotten past and ignored, but after getting back to LA and checking my luggage, I realized I had left around $ 400 in the top drawer of the nightstand.
Now, this is not a case of me misplacing the money. I knowingly left that money in the nightstand, and it was the only thing I had put in that drawer. Of course it was my own stupidity, but during the rush of packing up, I had forgotten about it. Everytime I called in and asked to speak to someone, they were never available. The Lost & Found of course was not helpful. Finally, two days later, I was able to speak to the Housekeeping Manager. She claimed the housekeeper said she never found it and when I asked to speak to the housekeeper, she was supposedly not working and it is apparently not allowed. It’s sad and disgusting that this hotel has such thieving and dishonest employees. And it IS thieving because if the housekeeper had done her job correctly, she would have checked the drawers. So unless Hotel Metropolis is trying to tell me that typical housekeeping protocol does not include cleaning the drawers, then yes the housekeeper is a THIEF. And it IS typical protocol according to the Housekeeping Manager (yes I even asked her). So if you value your belongings, please do not stay here. I was hoping that the hotel and employees would work on the honor system, but clearly this hotel has no morals and does not care about its reputation. Like that reviewer below me said, it’s not a good feeling to know that someone that has access to your room is that dishonest.
I am deeply upset by this. $ 400 may not be a lot to some people, but I am a 22 year old student on vacation that had just gotten laid off and that money was very important and necessary to me. And not to mention, to be nice and make it easier on her, I even cleaned up most of my mess in the hotel room AND left her a tip. Disgusting housekeeper. Disgusting hotel. Will be returning to SF this week to file a police report. I refuse to allow such a shady and crooked establishment get away with this. Even if I do not get my money back, I will never stop trying to warn others to stay away.

Yes, it’s true. This hotel is not in the best location. It sits on the edge of the Tenderloin & Market where some sketchy things happen relatively often. However, for a hotel in this area, you’ve got to commend Metropolis for the amount of effort they put to make their guests feel safe & comfortable!
I have stayed here several times overnight during events such as New Year’s or just random outings in SF. The hotel rooms are clean, a decent size & the beds are comfy. They have a modern theme going through all the rooms that is pretty cool. All the people that I have encountered that work here have been nothing but helpful & friendly at this hotel as well. Their parking area is very well secured & reasonably priced for the city. They are strict on knowing who is staying in their hotel which is good security wise as well.
Overall, this hotel is good. If you are visiting SF on a budget, this is a nice hotel to stay at & worth it for how close you will be to everything. If you want a more classic hotel experience in a nicer neighborhood, stay closer to downtown & be willing to pay a lot more. I would definitely stay here again in the future!

The hotel is nice but the rooms are smaller then expected. Overall the experience was great because the hotel was super close to the mall, which made eating cheap fairly easy. If you come late at night you might get to meet Alan who is just great! He’s super nice, helpful and made my drunken night wit his charisma!

I’ve stayed here twice now. Good prices and great location, located within walking distance of union square. The immediate surroundings make you feel a little uneasy because of the loiterers but once you go past the block, you’re good. It’s not a 4 or 5 star hotel but it’s a comfortable and inexpensive one. I would stay here again.

My boyfriend and I and our two dogs were on a road trip heading north from San Diego, and stopped in San Francisco for two days (one night) to visit a friend and check out the city. We weren’t sure when we were going to be in the city specifically, so we didn’t pre-​book a hotel. We were planning on trying to stay at the Arganaut hotel, near Fisherman’s Wharf, but they were all booked. We googled dog friendly hotels in the area and this seemed to be the only place available. I was told on the phone it would be about 300 – 330 for one night (PLUS dog fees and parking fees and tax, which she hadn’t included yet), which is pricey to say the least, but it was our only option, so we booked it. She told me over the phone that it was absolutely non-​refundable. Thats where I should have said never mind.
The location is terrible. I am in no way a discriminating person based on financial status, drug use, race, or disability, but the area is inundated with crime and poverty, and it frankly does not feel safe. Luckily their parking lot was guarded ²⁴⁄₇ by an attendant, but what I found ridiculous was that hotel patron parking was $ 30 a day, while public use was $ 20. Shouldn’t it be less for the people staying in your hotel? What a scam.
Upon entering the room, the smaller of our dogs went under the bed and came out with a PILL in his mouth. I took it from him and looked up the pill on
and it was an excederin pill for headaches — and a lethal dose of acetimetaphin for my dog. We also found a bunch of trash shoved under the bed. If you are going to advertise yourself as a dog friendly hotel, you should probably clean under the bed.
Then came all the other stuff. There was a blood stain on our sheets, and a long brown hair on the towel (neither of us have long brown hair). I didn’t get hot water the night we got there, but that got a little better in the morning. All night long there were people inside and outside of the hotel yelling and fighting/​partying. One of the two lightbulbs in the room were burnt out, and there was no sort of climate control in the room. BUT, there was free wifi…
In the morning at check out, we were told that our one night stay (NOT EVEN 24 HOURS) was going to cost us $ 450. That was the most outrageous thing we had ever heard. We brought our complaints to the front desk, and the person working seemed somewhat concerned but not much. He waived our parking fees and pet fees, which brought us back down to about $ 350. No use in getting upset with him, if he is not authorized to help us out more (we didn’t want to even pay over $ 100 at this point) because that is not his fault. But we did manage to get a hold of the manager later on the phone, and our bill was reduced to $ 200 ($ 230 after tax) and that was the best we could get.
I’m not one for writing bad reviews usually, because I am a very tolerant person… but when my dogs life is threatened due to carelessness, and my own safety feels threatened due to the area of the city, and I am asked to pay THAT much money… it is rather called for. Next time we will be staying elsewhere.

No esta mal, bien situado y buen precio. El wifi funciona muy bien, las habitaciones son muy confortables y utiles.
Por la mañana un te de cortesia muy de agradecer.
El personal muy atento y se antepone a necesidades.
El edificio es reformado y bonito.

Okay, like everyone else, I cannot help but mention the location. It’s a bit seedy and would never walk around by myself, especially at night. There’s homeless people everywhere.
BUT, I do have to say that I felt really secure once on the property. We valeted our car for 3 nights and there was a parking attendant all hours of the day with a locked gate at night. The front desk was surprisingly all dressed up as if they were running a 4 star hotel. The lobby was welcoming and modern. I liked that you needed your key card to your room in order to access the elevator, which from what I’ve read in reviews, was installed not too long ago to keep stragglers away.
The hallway was clean and bright. We knew the room was going to be small even before we arrived so we weren’t expecting some spacious suite. We asked for a high floor, which was granted, even though we booked it on Priceline and got a killer deal for New Years! We had the two beds, which was perfect for all of us and the clean bathroom. Being so high up, I understand the window cannot fully open but I guess my main complaint was that it warms up VERY quickly in the room due to the sun beaming into the room. You have to keep the shades closed during the day to help keep some of the heat out but still warms up rather quickly. Luckily we were here in December/​January AND we were out and about during the day but I cannot imagine what it would be on a hot summer day.
The shower head was really really loose so it would gradually move outward as you were showering so the first time we turned it on, it unexpectedly shot out onto the bathroom floor. The shower pressure was strong but it jerked a lot as if the shower head was on crack. I heard from previous reviews that there is never hot water but we didn’t come across that issue, even with the daily showers we took.
I was really surprised that this hotel was only 2 stars because it was definitely nicer than any other 2 star I’ve come across. If you can look past the homelessness and just be aware of your surroundings, I think it’s a good place to stay considering it’s VERY central to Union Square and literally everything else, including BART. We didn’t move our car for 3 days and walked or took public transportation.
If you’re on a budget, I’d stay here. I saw other hotels online that we $ 50-​$ 100 more a night and after roaming around SF for a few days, they were not even in a good location.
Free wi-​fi, too. I’ve noticed the cheaper hotels offer free wifi and coffee/​tea service while the more expensive 4 or 5 star hotels charge you for wifi and coffee. Funny how that works!

Hotel Metropolis is a good location in a bad part of town. Let me explain. It’s very, very close to the Union Square area, BUT it’s right on the border of the Tenderloin. If you walk out of the hotel and go to the right, you will see a lot of homeless people. If you walk to the left, you’re a block away from Nordstroms. The best way to sum up this place at night is my friend’s bf’s reaction while driving us to our hotel on a Saturday night. Quite simply, he squealed, «OMG, OMG, OMG, OMG.»
We paid $ 120/​night over NY’s weekend. Def not worth it, but might be worth the $ 60 – 70 others seem to pay on a non-​holiday weekend. The lobby is clean and bright. The elevator was slow and a bit shaky, and the rooms were tiny. Our room had 2 full sized beds. There was a small fridge and a tv with premium channels. However, the heater didn’t work, and when we called the front desk, we were sent up a space heater.
I think this hotel advertises that it’s pet-​friendly, but I didn’t see any pets inside. It might explain why our white comfortable looked like it had some faint dirt marks. Bring slippers. The bathroom is clean enough, but I don’t trust it. Free wi-​fi is a plus.

Let me paint the picture. Every city has the projects, in SF it is known as the Tenderloin. This hotel is in it. Walking to your hotel you will be approached by strange bums, peeing alcoholics, and beggars. Neighborhood sucks!
Now the hotel… very old hotel, with updated rooms. Don’t get your hopes up, it’s only the décor. You get 3 clear tv stations on a small LCD, no AC, sketchy electrical work, broken fridge, lights that don’t work, noisy street noise and wackos sleeping outside the main entrance. For $ 100 more, you can stay at the Nikko which is a proper hotel 3 blocks away. Metropolis is a hotel with motel standards that you would expect hourly rates.
It was 95 degrees this week. With no AC, it was unbearable. I would be willing to pay twice as much for a hotel with AC.
FAIL…way overpriced for the available amenities. Flaky wireless too. I get kicked off all the time.