Home 2 San Francisco

Pamela is simply outstanding! Very responsive and easy to work with. Did a short term rental in Russian hill, it felt like we were at home. Thank you Pamela for making this a great experience.

Oh, how can I express gratitude in words? Writing can be a linear task but I think I’m up to it. I am a Realtor and work with investors quite a bit here in sf. My client purchased a condo last year and needed a management company to manage it. Because I don’t manage properties myself, I called several management companies in San Francisco only to discover that some of them didn’t even want to talk about such a small job as managing a condo, some wanted a full month of rent for renting a condo out plus their management fees, some never returned my phone calls. Luckily I stumbled across Home 2 San Francisco and called Pamela Kelley. Wow, from that minute I had nothing else to worry about! Pamela professionally markets and manages rental properties for you, screen potential renters, hold open houses, show units, prepare and send to owners monthly financial statements and actually answer the phone calls and emails! I refer clients to Pamela and need top notch professional management services. As a Realtor who cares about my reputation, I cannot afford to work with sub-​pair companies. I only refer the absolute best. Thank you Pamela for making my life less stressful for me and for my clients!

Hi folks,
I need to share my story about Pamela Kelley. I was looking to rent a furnished apartment or house in the city while having my house remodeled. I contacted Pamela Kelley and set up a time to view 1319 Page St at 6 pm on June 5, 2015. Earlier that day, I received a call from my daughter’s school asking me to pick her up as she was sick and we ended up in the UCSF ER.
As I was not able to show up for the viewing, Pamela Kelley emailed me that night stating «I have entered your info into a tenant screening database throughout the Bay Area for fraudulent and false application status. Best of luck».
There is no need to say more about the unprofessional behavior, bad intentions and mean-​spiritedness of Pamela Kelley (
).
I definitely should have googled Pamela Kelley before approaching this company. You can all find what I did…
PAMELA KELLEY
Pamela Kelley, a real estate agent, began her illegal vacation rental business by promising her own landlord that she would give up her rent-​controlled apartment if she could rent it out year-​round on Airbnb, for ten percent of the profits. She was so fearless of city enforcement that she bragged about her lucrative business to the New York Times in 2011.
She now has a website which lists 11 other units full time.
When housing activists brought Ms. Kelly’s blatantly illegal business plan up at a meeting in October of 2013 with the City Attorney’s office, they said «Oh, we are aware of her…» As far as we can tell no action has been taken by any city office and her website still thrives.

We had such a great experience renting the apartment on Larkin from Pamela. The apartment was a little jewel box, small and lovely. After two bad experiences renting homes through the Internet in the past, we were really blown away by how fabulous renting through Home 2 San Francisco was. The apartment was clean, fabulously decorated and very well maintained. The bed linens and towels were high quality and like new. Pamela was very responsive and happily and quickly answered any and all questions that arose during our stay. She even had beer, milk, juice and eggs in the fridge waiting for us! Wow! So thoughtful! We have rented through private individuals on VRBO and through SFHoliday rentals, with disastrous results. Home 2 San Francisco will be our go to for all rentals in SF from now on.
A note on this particular apartment, Larkin is a quiet (for the city) street with fabulous restaurants and bars an easy walk away. Several major bus routes go by within less than a block to a couple of blocks away and the tourist cable car down to fisherman’s wharf is one black away. I would highly recommend this apartment to a couple coming to explore SF. It would also be great for a business traveler with a bay area company since many of the high tech company shuttles stop nearby.

I have been a customer of Pamela’s for over a year and my experience is that you can count on Pamela to meet her commitments and do her job in a very professional way. One of her strengths is her ability to connect to her customers on a personal level and establish confidence and trust. Virtually all of the customers who rented my home were highly complimentary of the level of service that Pamela provided. Together we garnered 15 5-​Star ratings out of a total of 15.
I would encourage anyone who wants to utiitze this company’s services, either as a homeowner or a short term renter, to contact them and experience for yourself the quality of the service that they provide.

Amazing Amazing Amazing is all that I can say about Pam and her rentals. I got the opportunity to stay in one of her rentals. The rental was gorgeous will all the amenities you could ever need. Our stay was comfortable and very relaxing. Working through Pam was flawless as well. Got the keys and I was in the rental within minutes. I plan to rent from Pam in many years to come.
Thanks Pam for the wonderful experience.

Pamela Kelly, a rental property agent for Home 2 San Francisco listing homes on VRBO San Francisco, was incredibly professional, honest, kind, and accommodating. We had an unforeseen family event that caused us to alter our plans. Pam worked with us to help make the accommodations fit. VRBO and Home 2 San Francisco are super. We will definitely use them on our next trip to San Francisco and we will specifically look for one of Pam Kelly’s properties.

I feel the need to comment on the review from Pamela because of the blatantly inaccurate description of my emails full of «hostility and profanity» by copying verbatim, our email conversation. At the end of the day, everyone is entitled of their own opinion of the exchange and of the business. A shame since I thought she was nice and being late on the day of the appointment, left a voice-​mail on her phone en route of my tardiness. I had high hopes of Pamela and this company until this.
On xx Aug, 2012, at xx, Mia.F. wrote:
Hi Pamela,
We are looking at dates of the [Day-​Day Month]. Check in on the [date], check out on the [date].
Can you advise on the cost again please and can I see the contract?
Thanks
Mia
On xx Aug, 2012, at xx, Mia F. wrote:
Hi Pamela,
Any news on the dates?
Thanks
Mia
[sent here, 4 emails referring me to her website, a quotation on the dates (which were not the revised dates I was looking for in the span of a day. with the time difference of where I live, I didn’t get to reply or check the website and quickly saw, that the below email was her most recent.]
On xx Aug, 2012, at xx, «
» wrote:
Mia,
We prefer that you look elsewhere for your short term vacation rental needs. Unfortunately, we are otherwise booked.
Regards,
Pamela Kelley, MBA
Home 2 San Francisco
[telephone number]
On xx Aug, 2012, at xx, Mia F. wrote:
Pamela
What about 13 – 20? I cant see how one night makes a big difference?
On xx Aug, 2012, at xx, «
» wrote:
Mia
I guess I’ll spell this out for you… We refuse the right to rent to you! Period .
Regards,
Pamela Kelley, MBA
Home 2 San Francisco
415−509−3431
On xx Aug, 2012, at xx, Mia F. wrote:
Pamela
Thanks for the professional courtesy!
Mia
On xx Aug, 2012, at xx, «
» wrote:
Your welcome!

Before picking this home, I looked at several in SF and fell instantly in love with this one (221 Downey). It accommodated my family very well — definitely made their stay feel much more homey than other homes or hotels could have. View from the rooms is also breathtaking! Pamela was very responsive to our inquiries and needs. Parking might be a challenge but it adds to the SF experience.

We contacted the owner of the rental agency, Pamela Kelley, regarding the rental of a house in San Francisco in June. We made arrangements to view the home and were quite pleased with it. We informed Pamela that we would like to rent the home and she told us we needed to pay the entire fee in full now because she had other parties interested. After we sent the cashiers checks to her she informed us that the owners would be selling the house in July and that she was sorry but we couldn’t rent the home now.
We were offered a house as an alternative but it was not suitable to our needs. When told that we had already signed the contract and sent the funds and thought this might constitute a breach of contract and her response was «too bad».
When you attempt to go to the website, it is blocked as a Malicious Site! This could very well be a scam.
Instead of using the return mailing address on the envelopes we sent the cashiers checks in, or emailing us for our address, she thought it would be best to «google» my phone number and said she sent the checks to that address, whoever that is.
We are still waiting for our funds to be returned and will likely never see the fees we incurred in obtaining the cashiers checks and the overnight mailing fees.
I would very much recommend against ever using this company/​individual to ever rent anything anywhere.