HM Semi Permanent Makeup + Brazilian Wax

**CRAPPY CUSTOMER SERVICE — BLAMED ME FOR NOT CONFIRMING APPT WHEN WE ALREADY CONFIRMED VIA EMAIL!!!”
***THEY DO NOT TAKE CREDIT CARDS AS LISTED ON Unilocal***
I made an appointment via email to Sandy for eyebrow embroidery. Here’s the direct email chain copy & pasted, verbatim.
Me: I was interested in getting this done (eyebrow embroidery) and want to know your availability.
Sandy: Do you prefer Cupertino or San Carlos location?
Me: San Carlos
Sandy: For San Carlos I can do
5pm on Sunday ⁷⁄₂₀
9am on Monday ⁷⁄₂₁
11:30 am on Thursday ⁷⁄₂₄
9am on Friday ⁷⁄₂₅
Let me know. I can only take cash in San Carlos since I don’t have machine over there.
Me: Let’s do Sunday, ⁷⁄₂₀ @ 5pm. Will we start with a consultation so that you can explain the different options? I just want to make sure that I get the most natural look. Please let me know the price range so that I can make sure that I bring enough cash.
Sandy: the price range is $ 350 – 450. ok lets do consultation first.
See you at 5pm on Sunday in San Carlos
Me: Will I be able to get it done that day too?
Sandy: sure i already reserve 1.5 hours for you.
As you can see Sandy has already confirmed that she reserved 1.5 hours for me. Sunday comes, I move my plans around and rush so that I can make this appointment. I even stop off at the bank last minute because she said «CASH ONLY.» I arrive in front of the shop at 5pm sharp and the place looks like it’s gone out of business. I knock on the door, no answer. I email Sandy, no answer. Finally, I call the other location and ask where I can find Sandy. Well, it happened that she picks up the phone and first thing she says is «umm. you have an appointment with me?» Yes, we were emailing back & forth and we decided on Sunday at 5pm. «Ohhh. umm. I’m actually still in Cupertino,» can you wait for me there until 6pm?” WTF??? No, I can’t wait until 6pm! It was hard enough for me to do 5pm today but I’m here — with my wad of cash but nowhere to spend it. «Oh. well, you never confirmed.» WHAT??? I NEVER CONFIRMED??? DID THAT LAST EMAIL NOT SAY «I HAVE RESERVED 1.5 HOURS FOR YOU ON SUNDAY???» I can’t believe that she tried to throw it back on me! If Sandy was more apologetic about it and offered to make it right, I would have gladly considered on giving them my business still but I barely even got an apology out of it because she insists that I did not confirm. WELL BUSINESS OWNER, IF YOU WERE NOT SURE THEN YOU SHOULD CONFIRM!!! You have the business in the palm of your hands and yet you didn’t want to take that extra step to CONFIRM AGAIN, if YOU were uncertain. A COMPLETE WASTE OF TIME!

Nicole is the greatest facialist I have ever dealt with in 50 years. I see her weekly, for over 2 years and look forward to every minute with her. I have never been disappointed and take naps even during facial waxing!
She is the greatest; always accommodating and has the nicest demeanor for all clients.
BEYOND 5 stars

Since this is my first review as a Unilocal Elite, I feel it is my DUTY to tell you that I had the WORST wax in my life. When I say WORST, imagine all the hairs from the most sensitive part of your body getting ripped out by the root in large sections followed by burning agonizing pain. To top it off, your skin must have been chafed and pulled off in the process as well because you can still feel the pain lingering and now your skin is ultra sensitive to the touch. When you take showers for the week that follows, the skin cannot withstand the water pressure and the pain resurfaces similar to a sunburn where the skin is left raw and painful, and leaves you wondering «what the heck did they do to me?» I think her name was Jasmine and she was really nice but I could be wrong as her techniques left my skin raw and painful for the weeks after. Trust me, I’ve had many waxes before so I am not a newbie or wimp. This place definitely tops my list for worst wax ever. I definitely would NOT return here for a wax ever again unless I had some sadistic addiction to lingering pain.

Had a Lash Perm I bought on Groupon in the summer. It was great, lasted a few months, tech was profession, took her time with me and it look natural. Very happy and would do it again. I am thinking of buying the semi perm eyeliner here on Living Social. Yay!

I really wanted to like this place since Nicole is such a nice person. I got a voucher for a lash perm and I’ve gone to different places but I decided to try another place. I took the train from San Francisco and came a bit early. Filled out some information and then waited for a bit. She was finishing another client’s facial so it was no problem. She did my Lash perm in like less than 10 minutes which I wasn’t sure it would take since other places usually don’t rush through. I looked in the hand mirror and was thinking maybe it will show tomorrow (?) Seems she was rushing since her next client arrived early. Kinda felt rushed and then I was done. The next day the lashes still looked the same the next day so I kinda felt like I wasted my time.,

Excellent technique. Wonderful products, an helpful staff.

This review is for eyelash extensions by Nicole.
First of all, I strongly believe that the few bad reviews are by people who are extremely narcissistic and difficult.
Nicole is so sweet and always accommodating. I work in Palo Alto, and live in San Francisco, but I would drive anywhere in the bay to get my lashes done by Nicole!
I have been getting my eyelash extensions done by Nicole for 6 months. I was very lucky to come across a very generous Lifebooker coupon. After I finished the packaged deal, I continued to go back to Nicole. I get compliments on my lashes almost every week, and one of my coworkers left her regular gal to go to Nicole.
I always look forward to my lash appointments because it gives me one hour to relax and let Nicole do her magic. Since she is so meticulous, my lashes last for so long! I usually go back for a fill around 5 – 6 weeks, and even then my lashes still look full. I got a compliment on them one day before my last fill!
I will continue to get my lashes done by Nicole, and anyone that doesn’t is an idiot!

I was a bit concerned as I had a terrible experience the 1^st time elsewhere but I gave Nicole a chance and think she’s pretty good considering the price Lifebooker gave me. These lashes were much better than the ones I got in Japantown however I had the same experience as some other Unilocal people and 7 lashes fell out already (less than a week).
Is this normal?
The problem with this is that my left eye seemed less full than my right to begin with, but I was late for my appointment. Now all the outer lashes on the left have pretty much fallen out making me look lopsided.
I’ll give Nicole a call and see if she’ll be able to fix it and if there’s a charge/​how much and rereview in a week or 2.
For Asian people, go with 7/​8s. I asked Nicole for Mediums 9/​10s and I feel somewhat obvious. It’s quite unfair because when I was lying down I asked Nicole if her lashes were extensions (no) and she said hers was medium/​long and they looked quite natural on her. =)
I do give her eyelash perms 5 stars though. Just realize that the perm will give you the slight deer in headlights look so I asked for mine to be more natural.

I got a Lifebooker deal and decided to try them out the week before my wedding. I’ve had my eyelashes done many times, and I was not impressed. I took care of them really well, but they already started coming off within 48 hours. I had to travel for my wedding, and was able to find someone else to clean them up, and she told me that many of the ones Herbal organics did were not even on right. I like it when they dry each eyelash after each application — they don’t do that here. They wave a hand fan at your face for a minute after all is done.
Additionally, the girl who did my lashes, (tall, skinny) was coughing the entire time. She did turn her head away when she coughed, but still, you’re somewhat sick and breathing in my general direction with no mask on for over an hour? I ended up getting sick 2 days later, right before my wedding!
Anyways — I will not be back here.
Tip for eyelashes — after showering or getting the eyelashes wet, blow dry on cool, low setting, from downward blowing up to help dry and shape your eyelashes.

I can not say enough great things about Nicole! I finally broke down and bought some body treatments from Lifebooker. It was a long drive from Saratoga but it was a good deal.
When I walked in the door, it had the calming aroma that I love! I’ve tried the body wraps that you have to work out during and wasn’t sure what to expect but Nicole was so sweet and welcoming, she took me back and had great communication about getting on the table and I was relaxed as soon as I was laying down.
Her touch was very strong but gentle, she started with a cellulite leg treatment. Lots of exfoliation, massage and an intense hand held vibrator– which i felt very sorry for her having to hold that for so long! Then I doubled up and got the slimming tummy treatment. It was the BEST abdominal massage ever! Sounds weird right? She started massaging my back and sides then gave a very calculated, careful massage, going the right direction, the right pressure, invigorating speeds.
Any time she had to lave the room I never felt she was gone longer than she had to. Even one time i coughed twice and she came in and checked on me and offered me water.
The products were lovely, they had a great strong sent, great texture. I never felt greasy or too oily.
I wish i lived closer but if i get a chance i would go back to Nicole in a second.

I come here for waxing in a specific region because they do a super clean job and don’t miss anything even though it’s more *ouchie* than some other place I have been to. What am I getting waxed? *Ahem*…OK, I have hairy toes like a Hobbit :(
JK!!!
NO!!! I DO NOT HAVE HAIRY TOES!
Moving on… Anyway, they do a great job as long as you have some pain tolerance for getting hair yanked or ripped out of you. To me, it’s worth it since I stay smooth for almost 2 months after.
I’ve been here before for a facial as well. It’s not as ritzy or glam as some of the spas in the Bay Area but it was still very soothing and relaxing, plus I still felt super pampered after. The staff are great and very friendly. Bonus points for opening late until 8pm too!

I initially got introduced to Herbal Organics from Groupon, they were having promotions on brazilian waxes for $ 25! So I had to try it out, and I am SO glad I did. I have been a loyal client ever since! Nicole is AMAZING, she is sweet & nice. and most importantly she simply does amazing waxes! I make an appointment every time and every time I walk in Nicole is there waiting and ready to take me :)
The location of the store is not highly visible on el camino but it is a cute little spot. Every time I go in, it just smells like lavender :) and completely calms me down.

Got a Gilt deal a while back and used it. As a side note, who pays for facials full price anymore these days?
The service was good and my face felt great. I didn’t think it was as good of an experience as when I went to Herbal in Cupertino, but the fact that this location is practically in my back yard gets then an extra star.

I am soooo glad I found this pronominal deal from Lifebooker. My only regret is not buying the 1 year lash extensions at $ 265. I’ve been looking into getting eyelash extensions for months and thought it was just way too expensive. However, now that I tried it, I am in love with it. Now, I don’t even have to wear make up to work. Nicole from Herbal Organic did an excellent job. My eyes lashes look very natural and just damn gorgeous.
Also, I got eyebrow embroidery from the same place. I’ve never heard of eyebrow embroidery, however, after I bought my loot from Lifebooker, I browsed around the Herbal Organics Spa’s website to see what other services they offer, that’s when I saw Sandy’s work on eyebrow embroidery. Her work is so good and natural, I recommend it to all my girl friends. Thank you Lifebooker and the ladies at Herbal Organics Spa!!!

I called to make an appointment for my Groupon and was seen the following day. Their schedule was rather open which worked great for me. Got my eyelashes tinted and permed. It took about and hour and a half and was actually rather relaxing. The young gal who worked there was very friendly and had a gentle touch. I would definitely recommend this place and this treatment to all my friends. Sadly it’s one of the very few Groupons I have purchased that will make me a repeat customer. I absolutely love how my traditionally short eyelashes now look. It’s truly amazing how I wake up looking like my make up is half done. I’ve kissed the idea of tattooed eyeliner goodbye. Amen to whoever invented this!!!
***If you get a Groupon please remember to tip based on the original price. Some of you are making us Grouponers look bad… just sayin.

ABSOLUTELY DISGUSTING SERVICE. And to think I never ended up actually getting any!
The owner Shirley, upon hearing the magic word «Groupon», refused to book me for a weekend appointment as it would interfere with her regular-​priced business.
Well what is the point of having a Groupon offer if not to attract new clients?
As Shirley pressed me 3x to make a WEEKDAY appointment — «can you come in on a weekday? No? How about Friday. Friday?» Um no Shirley. I have something called a J-​O-​B during the weekday that I am not going to leave in the middle of the day to get a facial for. After telling me that the 3 weekends ahead were booked, she finally relented and booked me for a Saturday (GASP!) appointment FOUR weeks from that date.
Should have guessed what would happen…
On the day of my appointment, I circled around the block 6x to find parking as the place is located in an old dowdy suite along busy El Camino around the corner from a Shell gas station. Yes. Fancy. Finally found parking 3 blocks away. As I trudged into the old nasty looking closet that they call a door, I announce to the receptionist, «Hi, I have an appointment today at 3pm.»
Receptionist: «Um. You do?»
«Yes– I booked it about a month ago with this lady with an accent?»
«Oh yes– that’s the owner Shirley but I’m sorry no appointment booked for you today.»
End of story. No follow up phone calls or anything whatsoever that resembled an apology. I filed a formal complaint with Groupon and should have taken the other Unilocal reviews more seriously where Shirley herself responds back to negative reviews by stating and I quote, «However if you think that „it was not worth it,“ We wish you the best for finding a spa that could satisfy your need in San Jose.»
Note to Shirley: We are nowhere NEAR San Jose my dear. This is called the Peninsula. And we don’t –and will not– put up with your shady «business» practice either.

I usually dont spend any money on spa services but a groupon deal got me in. It was 2 seconds from my house so why not try it. First, i was blown away by Nicole. She is so giving of her time and has that magic touch. I feel very well taken care of. Second, i am extremely sensitive to any synthetic scents. It gives me a massive headache, then i feel ill all day. Herbal organic products are amazing. I love the way they smell, lavender, oranges, honey, all natural and the way they feel on my face. I look forward to getting my facials.
I also tried their lash perm. OMG how did i live before w/​o my lash perm. I cannot use curlers or wear eye makeup, otherwise i tear up and have bloodshot eyes and the curl would immediately straighten out. Its amazing how made up i look with just the lash perm. I now look presentable and not so tired all the time w/​o any efforts.
I am definitely hooked on Herbal Organics!
UPDATE: Before going to Hawaii for a week, I decided to get a bikini wax. I experienced the worst pain of my life from the my first and only waxing 10 years ago so I was quite apprehensive, but I trusted Nicole. I warned her I may run out of there «unfinished». Surprise surprise! It wasn’t so bad, in fact, it was actually very comfortable, all thanks to Nicole. She knew what she was doing and her confidence in her skills really help me to relax. I will be getting waxed more often now. Your the best Nicole!

Took advantage of a Unilocal deal for eyelash extensions. Nicole was very patient, very methodical, and did a good job. I wasn’t sure what to expect, but she is a great person to have for a first time.
It took a lot longer than I thought it would, so it was tough to lie down for that long a period (and I opted for the «natural» versus «dramatic» look), and when she asked me whether I wanted more lashes, I had to say no – my back was killing me by then. She probably was a little relieved too — that was a long-​ass time for her to work so painstakingly!
She was the only one in the place, so for those of you trying to call to schedule or confirm appointments, be patient — she does call you back in a timely manner.
Now I wake up and can run out the door without worrying about mascara. Or mascara running when I ugly cry.

Review is for the brazillian waxing only.
I really hate to do this. I bought a groupon for the brazillian wax and I’m really sorry, but it was pretty bad. I’ve had waxes a handful of times, and seriously I’ve never experienced worse pain. Not only was it painful but it’s not even clean!
Seriously, I dont care that it’s not completely cleaned, but for all that pain that i went thru today, it was not worth it. I guess you pay for what you get since i got it for half the price. As if you ripping off the wax wasn’t painful enough, you had to clean it up with wax, instead of tweezing it.
I wouldn’t recommend coming back here for the brazillian wax. Please keep in mind, that it’s really sensitive down there, and when you’re waxing the same section more 2 times, you’re really making it more painful.

Ladies, when you head to a spa, you’re probably thinking «i’d like to get pampered today!» Herbal Organics? Yep, done and done.
I’ve been with Shirley for many years now. She does my hair, waxing, my facials, to the curling of my eyelashes, and she is wonderful. Not only does she try real hard on making her spa as comfortable as you can get with the decorations. the music. and of course, the super friendly environment. You can definitely tell she works on your face, FOR your face (and hair), and not for the money. Shirley would give tips and advice on what you should do for good health in general, from the skin to the clearing of the gunk in your intestines that effects the skin on your face. Shes gentle, kind, and caring and will definitely take care of you and about what ever you may be concerned about.
Here at Herbal organics, I had my eyelashes permed for the first time before she opened about a good month ago. And believe it or not, my lashes. are STILL curly! After showering, sleeping, putting on mascara, you name it. Its still curly at this moment and I have no doubt that the results do and will last two months like she told me it would.
If you’re not from this area, I’d advice you to also check her out at Beauty Wand in Millbrae. I’ve been going there for my haircuts, highlights, styling for prom and for formal events and I always leave feeling fabulous, and never unsatisfied. And I can reassure anyone that they’d feel the same! So where ever Shirley is, go and get yourself groomed and looking fab! Forget paying $ 70 elsewhere for a haircut that might not even be what you want when Shirley can give better, for a lot less.
Where ever she is. she is worth the drive for! Not only is she my personal beauty person for everything. shes also a great friend to chat with!
So if you’re in need of a pamper. for just about anything. Head on over and find Shirley!