H&R Block

5 stars to Diana! Great service!

I would like to extend a 5 star rating to Sylvia Reali. The wonderful work, ethic, professionalism and Her knowledge regarding same-​sex married couples is far above reproach. I highly recommend Sylvia Reali for all of your Tax needs and questions. Sincerely, Hrh Royal Prince Jon Dee Wright

This is my second year using H&R block and I have no complaints!
I scheduled an appointment online and requested for my previous tax advisor, Flora. For some reason, she wasn’t available for scheduling appointments so the website automatically referred me to another lady named Aurora. I was confused to why I wasn’t able to see Flora, so I called the location to see what’s going on. The nice man that answered the phone told me that Flora is on vacation and she wouldn’t be back before tax season ends. He said that if I don’t like the referred tax advisor, I’m allowed to see another person. I went ahead with Aurora because I approved of her credentials.
I went to my appointment the next day and was welcomed immediately by the front desk. Aurora took me in right away and it took no more than 30 minutes! She was super accommodating and promised me the maximum amount refunded.
As much as I love Flora, I would highly recommend Aurora as well! Kudos to both of you ladies! Thanks for making me feel like I won the lottery but not really LOL.

I was skeptical getting my taxes done by these services however I went to H&R this week and let me tell you my experience,
I scheduled for an appointment at 10:30, got there on the clock and I waited less than 5 minutes to a lovely lady that goes by the name of Diana, she set my paperwork straight and got me more $$$ than I anticipated.
I would definitely recommend this, I didn’t want to give a star less due to the intern (?)/​new hire that accidentally ripped my receipt with his stapler but other than that ask for Diana! She’s extremely helpful!

It’s pricey but have been coming here to see Diane for years…

I should have known it was going to be bad when we came early to the appt and had to wait 20 minutes and still was not acknowledged that we were there. while waiting two ladies discussed the client that had just left! Her personal business and than started discussing other cases. It was only when I kept staring at one of the ladies that i was even acknowledged. Finally we are seen and then we repeatedly get interrupted regarding other customers (interesting that a lady then came out and was asking the other customers how they could be helped etc.. .)The first time no problem, the 2^nd and 3^rd — I was not a happy customer. To top it off at least 5 times while working on our taxes, the preparer kept saying oh i’ve overbooked, i should just help this other customer who had an earlier appt and was late. Who does this? The cost for preparing our taxes is not cheap and made me very uncomfortable that someone taking care of something so important is thinking about the other customers and how to fit THEM in before the end of the day. WHY schedule me for an appt? After the 5^th interjection of oh I cannot concentrate, i really should help him and just finish his and then yours. we thanked her for her time and let her know we were NOT returning and we did NOT feel comfortable having her or this office take care of our taxes!