H&R Block

They have some very experienced professionals here, but during tax season they also have some unacceptably inexperienced people. I ultimately ended up happy with my taxes, but the mistakes that I personally had to catch are not acceptable. Someone who went in here paying a little less attention would have wound up fileing a poorly done return that would have a best cost them money and at worst gotten them in legal trouble.
My experience had a lot of friction. To start, they struggle with scans of documents when you don’t have paper copies. They refuse to stick USB sticks into their machines and they didn’t receive any of the emails I tried to send containing the documents. I was passed off twice over the course of the session as each person I was working with discovered they weren’t capable of doing my taxes. The second pass off I requested, because the woman I was working with, Georgina Hargrove, made three different mistakes that I had to call out. When you go to a «professional» you don’t expect to know more about taxes and their tax software than them!
Eventually I made it to Gustavo Leao, who was the manager. He was quite professional, was able to answer all my questions, and explained everything. Working with him ended up costing me more than double what I was originally quoted (something that they failed to mention until the end).
Had I worked with Gustavo from the start and not been over-​charged, this would have been a 5-​star review. But given the unexpected cost and the lack of knowledge of some of their staff, I definitely don’t recommend this place to anyone.