Grove Street Extended Care And Living Center

Never put your loved one here. I cried each time when I think about what happened to my grandparent. She came in with all her clothing but after a month or so, she was wearing someone else clothing (thin clothing) and her shoulder was showing. They lost most of her clothing when washing. The place was totally understaffed. Sometimes we saw food was put on the table and was not fed to her. My grandma finally past away after getting a pneumonia at this place. She was sick and was sent to another hospital with a bruise around her eye. We was never given explanation of what happened to her eye. Bad management, horrible place!

This place is HORRIBLE. I Would never recommend this place to anyone. The staff is unorganized, they weren’t even knowledgeable for who the supervisor was. When I asked for them to locate my grandmother they said she wasn’t here but clearly she was. They sent me looking all over the facility to locate the charge nurse, who they said would know and she had no knowledge whatsoever of anything. The patients are not watched. Most of the staff and patients are Asian and barely understand English. PLEASE DO NOT USE THIS PLACE

Called in twice to ask a simple question and was hanged up twice while being put on hold. Their dispatch is full of idiot monkeys. Go somewhere else unless you want to get bad medical care.

My grandpa stayed on the third floor where there are many Chinese patients but the facility thought it’ll be nice to put a Korean guy with him in the room. The Korean guy is extremely nice and thoughtful and I adore his presence but it’s like a duck talking to a bird… there’s no verbal communication whatsoever that throughout the four months, they both hardly talked to anyone anymore.
The nurse that took care of my grandpa was so rude to my grandpa. She would bring my mom and aunt out into the hallway and talk soooo loudly about my grandpa’s bad habits that I got so annoyed. I screamed at the same loudness as her from in the room and said, «If you were planning to talk about grandpa that loudly, might as well say it in front of his face.» She was violating HIPPA laws by talking about my grandpa’s information out in the hallway that loudly already.
Also, my grandpa got sent into the hospital recently due to kidney failure. Apparently, he couldn’t eat, drink, or breathe for a whole week and it had to be my aunt who called the ambulance to bring him to the hospital. My grandpa always sits in his wheelchair and the whole week he was scrunched up on his bed. He couldn’t swallow water or chew. LIKE HOW CAN SOMEONE HE TAKES CARE OF HIM ON A DAILY BASIS NOT REALIZE ANY CHANGE?
I don’t know how this institution is running their staff and all, but I hope my grandpa is an exception to al of this. I don’t want anyone else’s grandparents to be treated like this. I know there’s many elderly there who need the same amount of care, but being observant and taking one extra step in making sure your patients are okay could’ve prevented my grandpa’s trip to the hospital. He’s in the ICU right now in critical condition and won’t be getting out anytime soon.
Oh, and they didn’t inform my mom or aunts that they had a 7 day probation where they will give up the bed if you are gone for a week. Now my grandpa is in the hospital and won’t have a place to go back to after.

I’ve had 2 grandmothers who have stayed at this facility. One in the late 1990s and one who is there now.
I can’t remember anything about my 1^st grandma stay, but I can relay what I see now.
On the 3^rd floor, it’s mostly Chinese patients, but only 1 – 2 employees per shift can converse with them in their native language.
Observations:
PROS:
The employees I’ve talked with or asked questions to have always been nice and helpful.
The food looks fine and grandma gets her jook in every meal.
Grandma gets to do physical therapy or other activities on most days.
The facility is clean compared to other nursing homes I’ve visited.
CONS:
The language barrier really affects the staff’s ability to meet the patients needs.
EXAMPLES:
When the patients resist a command, the employees don’t listen and just keep on doing what they are doing. For example, a grandma didn’t finish her food, but the employee, who did not understand her, kept feeding her. Grandma kept saying «it’s tooooooooooooooo salty» a hundred times, but the employee kept forcing her to eat.
On another occasion, a grandpa who was in a wheelchair outside his room wanted to get up and use the restroom. The employee, not knowing what he needed, insisted that he stay put (so he doesn’t fall) and wait until she got around to him. His reply, «I gotta go shit NOW». She left and he got up himself and went to do his business. He walked back to the wheelchair before she ever came back.
One time two grandma were arguing — one in Cantonese and the other in English. The employees responded in English only… so how do you know what the issue is??? They didn’t and just moved them 5 feet apart — that was the solution!!!

I wrote a un-​flattering review of this facility, but it is no longer here. Unilocal allows business to remove bad reviews for a fee. Under new management, so any improvements are to be seen. We are still not pleased.

The staffs I interacted with were very friendly, pleasant and helpful. The nurses and staffs are very helpful and kind to my grandmother. My grandmother likes living here; she said the foods are good and there are lots to eat. The residents who are able to walk are allowed to walk; they are not confine in any way. The facility seems clean; the rooms are very decent and bright.
My only complain is that it’s not easy to phone the resident. You have to call the main line, they’ll transfer you to the resident’s floor, and then they take the portable phone to the resident. I called a total of 5 times one night, I either got cut off between the transfers or was cut off after few words with the resident.