Greener Cleaners

So kind and helpful. I brought in a vintage wool blazer with stubborn body odor and they ran it through a second time free of charge just to make sure I was satisfied. Really above and beyond, wasn’t expecting that. Thank you!

These folks rock. They cleaned my multi-​tiered silk chiffon delicate wedding dress beautifully with just a couple days left to go before my wedding. They promised to have it gorgeous and ready to go on time, and that they did. One of the ladies at my bachelorette got chocolate fingers on the zipper :(And then we got my man’s suit in the mail just 3 days before the wedding, a bit wrinkled, so they also pressed and made his suit perfect and ready to go. What a HUGE relief. And way less toxic AND less expensive with better customer service than any other place I contacted. There wasn’t a trace of chemical smell left in our clothes after their work, and I’m really sensitive. 100% reliable. I no longer live in SF, but those of you who do are lucky to have such a great cleaning option nearby.

Detail orientated and serious about connecting with her customers, you can feel the heart and soul that Elizabeth (Owner) puts into making sure people are taken care of. It isn’t just another dry cleaning business in San Francisco where people are a ticket number. Elizabeth will remember you and put her personal effort into each order. Greener Cleaners is a place you can trust with your clothes and a place you will enjoy returning to each time.

Greener Cleaners is fantastic. A perfect neighborhood dry cleaner where the owner knows you by name and makes the extra effort to make your dry cleaning a pleasant experience. Couldn’t ask for more from Greener Cleaners.

I love this neighborhood spot. The staff is always sunny and kind. They give you reusable laundry bags instead of plastic. No toxins in their cleaning methods. And their online payment system and awesome staff make the drop off and pick up process extra quick and efficient :)

Greener Cleaners is a great neighborhood dry cleaner. Elizabeth is very accommodating and always is sure to communicate when I can expect my clothes back by. If I am in a rush, I just need to let her know and she will do everything she can to get them turned around quickly. The online system makes it easy for billing and to know when everything is done so no need to check in on the status.

1. No detailed bill: Just top line totals, so it was very difficult to know what I was being charged for upfront. No receipt at time of drop off, no itemized view of items online either. You can get more transparency at other cleaners, and leave those cleaners after dropping off stuff with a receipt that shows what each item and cost.
2. Over-​charged: Issue #1 above resulted in extra, surprise charges (of around $ 10+) for bag deposit, special cleaning item, etc.
3. Slow to reply: I had to email them to get the detailed charges. No reply. Had to resend my email a day later in order to get a reply back. Did correct billing amount outlined in #2, but what a hassle.
4. Cleaning Didn’t work: Their cleaning process failed! Had to send back 2 of my items that both came back marks, even though I had highlighted these when I dropped off. When I pointed out the issue (collar of a shirt, front of a blazer) the owner said something like she was not sure the spots would be seen under certain indoor lighting (really!). But she also did agree they could be seen by her, and that they should go back to be cleaned again. Although it was good they did that at no added charge, it added more aggravation and several more days of waiting.
Tried, but disappointed, and can’t recommend.

In response to Elizabeth’s response:
I did receive an email from Elizabeth, however only a few days passed before she posted her response to Unilocal.I would have appreciated a few more days to respond thoughtfully before taking it public, but if that’s the way you want to play, then here goes.
The costume in question was not «quite dirty and worn» as she wrote. No «felt» on the costume — there are ultra suede stars attached with Barge — now ruined. After all this time, I am still making repairs to the damage caused by «less experienced team members». As I mentioned in the review, I trusted her with my costume (after a long conversation, to make sure she could handle the job) and the results were distressing, shocking and traumatic. I am a professional entertainer who spends thousands of dollars on custom-​made costuming. My livelihood depends on looking great. No apology or refund can bring my costume back to the state it was before I gave it to Greener Cleaners. And as to offering to repair it, who in their right mind would let someone «repair» a costume they ruined?
I understand Elizabeth wanting to protect her business by saying «If I saw it today, I would probably not recommend cleaning it because of the risk of it falling apart, but I was less experienced then.» This statement is plain bogus, because I’ve had the costume cleaned before and there’s no chance this costume will «fall apart» — it was built to last.
I wanted to support a local independent eco-​conscious business, but what a hard lesson to learn. Apology accepted, but the permanent damage has been done.

I had a dress that was so dirty and in my closet from New Years. It looked like a new dress after cleaning. I didn’t expect that. Great service. Very happy costumer.

This place is great. Elizabeth was extremely nice and accommodating. I was headed to a wedding in Santa Barbara and needed my clothes (2 shirts and slacks) to be ready the next day. She put a rush on my order so I got my clothes right when I needed them. They were clean and wrinkle free. Definitely will return.

I want to love this place, but I have mixed feelings. I got a handful of things cleaned last year. They came back clean and fresh. But, the stand-​up funnel collar of my Helmut Lang winter coat had been folded down and pressed flat, and it’s never really been the same since. It wasn’t ever meant to be folded down… and the wool fabric of the coat was fuzzier than when I brought it in, which made me wonder what their process involves. Also, a cotton dress had a giant crease pressed into it.
I love that they’re legitimately eco-​friendly and have good customer service, so I want to try them again, but two items being returned in less-​than-​awesome condition is not great.

I originally had a poor experience with Greener Cleaners but they definitely made things right. They did a great job cleaning my wife’s wedding dress and will definitely go back to them again.

when i think about it a dry cleaner is as personal a choice as a dr./hairdresser/auto mechanic. since getting pissed off multiple times by the high-​end cleaner peninou (that charges you based on the brand/​label of your garment) i recently started testing a few «green» cleaners in sf. my first test was greener cleaners. my process is to call them first to ask ?‘s to see if they truly understand their own ‘technology’, and to forewarn them of the value of my clothes. i do tell them what it would cost to replace each item, so if a cleaners would rather opt-​out of trying me as a customer i would completely understand. anyhow, the first 2 tests went well.
test #1: sweater & dress shirt. sweater went in with tough collar discoloring due to neck sweat and came out excellent… like new i dare say. dress shirt going in was the same as the sweater. there was a minor communication error on elizabeth’s part but she corrected it and the shirt came back like new on the re-​do.
test #2: 3 dress shirts + 2 sweaters. all 5 garments had harsh collars and all came back looking new. however, there was another minor issue with one of the shirts which i believe will be taken care of on my next pick-​up.
i accept the fact few businesses run perfectly. as long as the minor stuff is remedied in a timely manner i’m a happy customer. no apologies nec’y.
only time will tell if 5 stars are justified.

great service, easy email pick-​up notifications, and they use a process (two, actually) that’s way better for the environment than traditional drycleaning. definitely recommend greener cleaners.
from their website:
«ONLY wet cleaning and co2 cleaning are recognized by the Environmental Protection Agency and the City of San Francisco as truly green. How do they work?
Wet cleaning: We use state-​of-​the-​art equipment, filtered water and gentle, biodegradable detergents to clean your clothes. No shrinkage, no water spots, just clean clothes.
Carbon dioxide: The CO2 we use is a beverage We use compressed, chilled liquid co2. It’s injected into the cleaning machine, where it separates soil from your clothes at a cool 54 degrees.»

I never thought I would ever write a positive review about a dry cleaning service until I found Greener Cleaners. Not only is Elizabeth extremely nice and helpful, she really knows her stuff about how to care for clothing. Greener Cleaners is the first dry cleaners I’ve gone to that doesn’t use anything toxic, and I had clothes returned to me that had been sitting in a bag for a year with stains come back perfectly clean. It’s so nice to have a wonderful cleaning service I can actually trust!

Spectacular! After a ton of research, we concluded that the cleaning methods used by Greener Cleaners are by FAR the least toxic and most environmentally sound. So we took our clothes in and gave it a whirl. Elizabeth was great — she really knows her stuff. Plus, they got some set-​in stains out of some very expensive clothes.
Bravo!

This is the place I’ve been looking for since 2000-​something…

I am really excited about Greener Cleaners. I have a favorite sweater that requires dry cleaning. Whenever I dry clean it, it’s not very soft. After Greener Cleaner, it’s so soft! That’s what you get without all the chemicals. But my favorite part is the bag they’ve created (like an Eco friendly suit bag) to carry your clothes home without all that horrible plastic. The owner is designing a strap that will convert to wear it on your back on a bike and over your shoulder when walking. Awesome!

Ms. McNamee is a pure jem, and she runs a solid business.
Got a great shirt from a nearby thrift store. After purchase, I realized it had a faint stain across the front. Wine, probably. High-​quality shirt, so the stain might be why the owner dumped it.
McNamee got the stain out. Shirt’s good as new.
Also:
–On first sight, she spoke at length about the shirt’s make/​model, including the chemicals used to create the non-​iron effect. Off the cuff, just like that.
–She ironed the shirt for me. Then, when she saw I was going to take it home in my backpack, she folded it for me.
–She tried to just GIVE me a laundry bag to take the shirt home in, saying, «You’ll bring the bag back, I’m sure. I’m not worried about it.»
–McNamee notifies you by email when your shirt’s done. Very convenient service.
–Super convenient location.

Elizabeth and her staff at Greener Cleaners are doing a great thing here. Please take notice!
I’ve had many bad experiences with cleaners: clothes that have been burned when they were pressed, toxic chemicals used in dry cleaning that have permanently stained my clothes or (worse) given me rashes, and clothes that have been lost and never found again.
However, I feel that my bad experiences are behind me now that I have found Greener Cleaners (We even stop by when we are in SF from Mill Valley). They use a wet co2 cleaning system that is very gentle on your clothes and it doesn’t leave that horrible smell. Their system is very gentle so you can bring all your fancy crap — sweaters, quilts, comforters, suits, etc — because they won’t be damaged. Also, the great thing is that the owner, Elizabeth, is very friendly and knowledgable and is really committed to customer care and service.
Additionally, their system is really easy — sign up online, drop off your clothes and they alert you via e-​mail when your order is ready. I recommend Greener Cleaners highly.