Gordon Property Management

What a great experience I had with Gordon Property Management! I’ve lived in several apartments throughout the years and this was my most pleasant experience. The staff is incredibly responsive, friendly and fair. I would highly recommend them.

Sorry GMP. Long-​time renter — in rent control unit. Never missed a payment. Original owner/​LL was great & available onsite — with a handy person too! Checks were accepted onsite. Repairs were performed within one week, with no extra charge. This is how its been for 25+ years. When the original LL died, leaving to disinterested relative who struggled with property management, was passed onto GPM.
The Skinny re GMP:
Repairs: Yes, but are subpar at best. Cheap materials used.
Extra fees: Yes. Checks by late mail incur $ 45 late fee. Sure, you can pay online thru their website, but you’d need to give GPM your credit info — scary.
Dishonest: The first payment by check, 1 day late due to inexperience with mail. GPM agreed to waive the $ 25 charge (currently $ 45), but, the charge is still reflected online.
Repairs: Watch out for this one. Refrigerator repairman who was 3 hours late, slapped $ 65 fee for five minutes but didn’t fix. GPM passes onto T because the issue unresolved. This is nonsensical as it’s impossible to predict whether a repairman can or cannot fix an issue.
Vacancy: Complete and high end renovations are done to vacant units in order to produce substantial rent increases. No improvements to long-​time rent control units.

We had a very smooth experience with this property management company and Nanette in particular. She helped us navigate the crazy rental process in San Francisco, and the whole process was accomplished quickly and effectively. Thank you!

I had a very positive experience with this company. I viewed a unit and applied right away. They immediately got back to me and asked for supporting docs. Everything went very smoothly and I happily moved in on the agreed date. So far, it has been good.

They were helpful and accommodating every time we had an issue with our apartment. The maintenance request process was easy and the service was quick and very friendly. Working with Nanette was great and she was always very helpful.

If I could give Gordon Property Management 0 stars, I would.
This review is of my personal experience working with Nanette, the property manager. I was offered an apartment and accepted the offer in writing over email, and again confirmed with her multiple times that I would be renting the property. On Saturday, after meeting with her, she told me that I would have to wait until Monday to sign the lease and make the deposit. Instead of receiving the lease to sign as expected on Monday, I received an email saying that she was giving the unit to another applicant.
She is completely unethical, as she had acknowledged several times in person and over email that I would be renting the unit. She then tried to tell me that she had mentioned there was another applicant they were considering, however, she did NOT mention any other applicants until Monday when she told me she was no longer giving me the unit.
We were also told that we had «too many questions». This was the most ridiculous, sad excuse of all. Yes, we have questions about the unit we are about to pay $ 3500/​month for. Any RESPONSIBLE tenant would have questions. Not to mention, her answer to every single question was «I’m not sure» or «I don’t know». And there was NO effort put in to finding an answer to our VERY basic questions, such as «Can you check how packages are delivered to the building?»
She then tried to tell me it was because I had a co-​signer on the unit. This seems incredibly discriminatory just because I am young (24 years old). If she had communicated this concern to me at all, I would have written her a check for the entire lease term. And this is AFTER she approved me, and offered me the unit, AND acknowledged that I would be renting the property.
Since we had communicated so clearly that I would be renting the property and signing the lease, I gave my notice at my current apartment. I have been completely screwed over. This reflects very strongly on the poor work ethic of this property manager. I highly advise against working with them, as you cannot trust their word.

As a former home-​owner from a state where it is MUCH easier to own a home, I had no idea what to expect from leasing and really had no idea what to expect from working with a property management company. I expected that Gordon PM would be very clearly working for the owner of the home we leased. As a result, I imagined that dealing with them would be frustrating and unpleasant. But I really can’t say enough about how great they were to us as tenants. I never give anything 5 stars, but as we are moving to a less expensive home, we will actually miss the people of Gordon Property Management. The were always helpful, always kind, always prompt and never made us feel like we were an annoyance (and we probably were annoying at times). We have not moved out yet, but I have no doubt they will continue to be fair and professional.

Gordon Property Management is by far the most unprofessional leasing company I’ve had to deal with. We decided to rent one of the units being offered by Gordon Property and during the lease process, everything was great (they were super responsive). My wife and I had to move out and their move out process was where everything became completely opposite in experience compared to the move in. We had a walk through for the final move out and were told that «everything looks professionally cleaned and you have nothing to worry about in terms of your deposit.» We got an email from them a week later stating they’d have to charge us for a professional cleaning. Then, when we got our deposit back, they charged us $ 250 for the move-​in fee of the next set of tenants coming in… after asking why we’d have to pay that, we were told that this is how we operate (this is no where to be found in their leasing contract). Lastly, they also kept 50% of our one month’s rent that we’d given to them as part of our deposit. Nanette is unable to communicate regarding their policies and tells us new changes all the time. Their leasing contract is very vague, stating that any fees charged to them can be charged to the tenant (there isn’t a written amount, so it seems they charge anything they want). Please be cautious when dealing with them, especially if you’re planning to be a tenant.

Gordon Property Management was polite, professional, easy to deal with and quick to respond to any request. I was very impressed by their group and would not hesitate to rent from them again.

We needed to move out of state and hired Gordon Property Managment to take care of renting out our house. Stephanie, Nanette, and Meghan made things very easy for us. They marketed the house, found us tenants and took care of all the maintenance, including specific requests for things we wanted to have inspected yearly. We eventually moved back into our house, and Stephanie’s team was very helpful and responsive through all parts of the process.

I lived in a building for the past year that was managed by this company. (And I have moved around a bit and experienced many landlords and managers since moving to San Francisco 5 years ago.) I have to say I was definitely impressed. They are professional and get things done in a timely manner. Everyone I met or spoke to in the office was very pleasant. And I loved the fact that I could pay my rent online as well as submit a maintenance request online. I definitely recommend them.

Can you be a fan of your «landlord»? Yes! These folks are super helpful, easy to deal with, quick to respond and handled a big reno project superbly. I couldn’t ask for a better company to rent from.

–10 * * * * * * * * * * * Stars
Don’t forget to scroll to the bottom of the page for «2 Filtered» reviews. My previous review was deleted by Unilocal for violating terms of use. I read the Terms of Use and I did not use hate or inappropriate language in my previous post. I just noted what I know (facts) and from personal experience.
I no longer live in one of the properties they manage because they don’t fix things. Sure, they are very nice — it is one of their tactics to disarm you, but try and get things fixed and you’ll get a «NO». I am talking about things that impact the health and safety of tenants. You will be taking your chances renting from these people. I am sure some people don’t have problems with GPM, but I know many that have had serious problems and were force to move.
Think about it, most people that have had problems with Gordon Property Management don’t post on this site for several reasons. First, they get filtered or deleted. Second, most people don’t want to go through all the trouble of posting, they just want to get on with their lives. After you’ve been through a nightmare you just want it to stop. Don’t you?
I have friends and family that own or manage rental property in different parts of the country. They do not operate the way Gordon Property Management Company does. They care about the living conditions and look for ways to keep their customers happy.
Check this out if you don’t believe my review. I am only posting this to warn others because my situation was a nightmare:
Stephanie Gordon has a Master’s from Golden Gate University. She is a master at what she does. She is also a proud and active member of the San Francisco Apartment Association helping to education other property owners on tactics to manage and control tenants.

Our rental home (single residence) was just taken over by Gordon, and my goodness, those folks are wonderful! Responsive, polite, respectful, and they stay in contact while working through issues with our rental.
This is a 100% unsolicited review and I have no connection to the company other than they manage the house we rent. We own a rental property in the valley, so we understand both sides of the story.
Couldn’t ask for a nicer group of people. If we ever move houses, I’m hoping to move to another of their properties.

The owner of my building recently switched to Gordon Property Management. The change has been significant. They are responsive, respectful, professional, and reliable. Anyone who owns property in SF should seriously consider using Gordon Property Management if you want happy and satisfied renters.

A year and a half into my lease, and the folks at Gordon still rank as the best property managers I’ve ever had. I want to refer all my apartment-​seeking friends to their buildings.

Although my experience with Gordon was brief, it was stellar. Meghan and Stephanie were professional, friendly, and extremely helpful and thoughtful. Meghan’s follow-​up was excellent, and if she said she was going to do something, it got done. I’m looking forward to the possibility of doing more business with them in the future!