Gopro, Inc

Horrendous customer service for a quite brilliant product. Our teen purchased a GoPro mount stick, then realized she did not need it and wanted to return it. It’s taken us two months and many back-​and-​forth emails to customer service; a cumbersome and frustrating process. The customer service rep seemed not to have a quick, simple process and had to keep finding out what to do «and I will email you back with the info.» And we still don’t have our money back yet. I would not purchase a GoPro product in the future.

The GoPro Studio has been a tremendous waste of time for me. I tried editing a longer video. Besides being horrendously slow, it crashes frequently. But the worst part is when it crashes and you can’t open the autosave or your last saved version… just looses it and I have to start from square 1.

Sorry i have to put one star, they don’t deserve it.
I bought. Gopro Hero 2 wifi. Backpac and i can’t use it because its a USB 2.0 old Tec. Support. Can’t. Help me with it, «They say go back in time 3 years and buy a computer with USB 2.0 and then you can use your product» I just paid $ 399.00 for the camera and battery backpack, no big deal. Now i just have to buy a new one and it will work with USB 3.0.
Looks like a joke but it is the answer frame Gopro tech support.
My advised: Do not buy Go pro brand.

GoPro Studio not so idiot proof.
I found GoPro Studio to be cumbersome and not very intuitive despite its simple 123 process flow. I am impressed by what others are producing. They must have invested a lot of time overcoming the idiosyncrasies while finessing those videos. To make matters worse for me I accepted an invite flashing on my screen to update from 2.4… to 2.5… After several failed install attempts I gave up to ask for support. I was able to contact online support very quickly but the associate was not able to fix my problem and requested I call in to GoPro directly for help. I thought I was doing that. I gave up and waited a few weeks, still with the annoying invite to update. I tried it again and to my surprise I looked as thought the install was really happening only to fail at the very end with an error message stating it could not be installed. I’ve lost interest in my GoPro Hero now and it is sitting collecting dust.
I gave it two stars because albeit cumbersome, I was able crank out a crude video.
Disappointed Customer Mark