Goldstar Cab

Had I only read this before stepping into the cab! Ubelievably probably the same driver (of #820) will likely cause me to file a police report on these guys for theft. We had a short trip 5am from SFO to Burlingame, with a sleeping baby in the car, and asked him to stop at Walgreens so I could jump out and get milk for the baby. He started protesting and said «Make it quick. I am very busy. I have to get back to the airport». After a redeye, my wife and I were granted not as polite in our response and told him promptly if he was too busy to wait he should never have picked us up.
Then when we get to pay, which was close to $ 22, he asked «how much do you want to pay?». I said $ 22, and he proceeded to add $ 22 as a tip. I told him no way, I am not tipping you after this horrible service, and certainly not as much as the total fare. He hit what seemed like cancel, then blew up after the second attempt at paying the fare, and gave me a nickel saying «here is the money I owe you», and went on a rant he had never had passengers like us in 25 years (more like 25 minutes based on these reviews).
And in the end… my card charge ended up with $ 22 in tip on a $ 21 cab ride! I have disputed the transactions and am considering filing charges.

I left my phone at home and had to take a cab for the first time since I started using Über. When I got in the cab, I told the driver that I didn’t live in San Francisco and he estimated the trip cost would be $ 100 because anything outside of San Francisco is automatically 1.5 times more. I told him I needed to get out of the cab because I couldn’t afford a $ 100 cab ride, especially when it costs only $ 7 with uberX. I asked if the rest of the cabs also had this policy and he said yes until the cab behind him told him that this wasn’t true. The cab behind him also reminded him to badge in before he took off.
Every other word the driver said was sorry and that it was his first week on the job. I’ve worked in customer service before so I cut him some slack because I could tell he lacked confidence at his new job. I got home safely and he didn’t make any wrong turns. The trip cost was $ 24 but he offered to reduce the trip cost because he was sorry. I was afraid this would be cut from his pay so I refused the offer, tipped him and wished him good luck. I want to support cab businesses but experiences like this make it hard.

flagged a cab around 5 pm and asked the driver if he took paratransit. he said he would take me only because I asked first. when we got to my destination his machine would not work. he was able to give me my receipt for 6.30 but was really angry at me that it did not work. I told him that it would go thru. and he said «no it won’t and the least you could do is tip me» well I did and when I got home I looked at my receipt. the date shows 5÷13÷15 at 11:30 pm. He picked me up at at around 5pm on 5÷14÷15! so maybe that is why he could not get his machine to work properly. the date and time are off. I tried to call the Cab company to report this but the number shown is a cell phone and the voice mail is too full to leave a message. Sounds as if this company needs to hire a dispatcher and a phone system that works. also if the paratransit machine is not working correctly that is hardly the fare’s fault. the cab was 21 – 1414 (at least that is what it shows on my receipt) if this is correct. this driver should be paid for his service today. He was very nice until the machine robbed him. I certainly won’t be using Goldstar Cab again. but rude or not, this driver deserves to be paid.

I was running late to a meeting so hopped in a taxi, only to realize I left my wallet in my office. I asked the driver to stop because I did not have my wallet. The driver was kind and sympathetic and told me he would take me to my destination anyway. I was so surprised! And relieved to arrive at my speaking engagement on time. That is some serious customer service. Thank you Gold Star!

warning: do not get in cab #2606
I did not even take this taxi service however I already know I NEVER will. I was leaving the Philz Coffee parking lot in Daly City on Westborough. While I was making a turn i noticed no one was driving in my direction I made a right turn to leave the parking lot, as I did I checked both sides and as I turn back to the right within a split second a Goldstar Cab came speeding through the parking lot at about 45mph towards me head on.
Next thing I knew the middle aged man was honking, swearing and yelling at me out of his window. Calling me, an 18-​year-​old trying to get to my first class of the day, a b***h, c**t, and i need to f*****king slow down. This man needs to have his license taken away after he is fired. As I leave the parking lot I noticed what the crazy taxi driver was racing to, a gas pump at the Valero on the corner
DO NOT GET IN CAB #2606!!!

This was easily the scariest cab ride of my life, and I’ve taken many cabs. My driver was either sleep deprived, intoxicated, or both. I feel lucky that I made it home in one piece and hope that no one else will have to experience a terrifying cab ride like this.
I was trying to get from the 4^th & King Caltrain station to my apartment on the border of Mission and Noe. It was a bad sign when I had to repeat my destination multiple times. He drove from 4^th & Townsend to 8^th & Townsend and then proceeded to make a u-​turn at the traffic circle and drive back towards the Caltrain station. When I asked him where he was going, he responded «You’re going to … right? If I’m taking the wrong route, then I will just reset the meter.» About 30 seconds later, he realized that we were going in the wrong direction and asked, «How did this happen?» I really should have gotten out of the cab at that point.
Throughout the ride, he had trouble staying in the lane and nodded off at the stop lights. He was driving much slower than the speed of traffic. I was seriously concerned that we would get into an accident. When he made another wrong turn onto 17^th, I finally asked to get out of the cab. I tried to pay with my credit card, but he asked for cash because he did not have his card reader, even though the stickers on the car indicate that he accepts credit cards. In any case, he had to take down my credit card information manually. He was not «with it» enough to record this information and collect my signature (I had to guide him through this process).
My phone was dead (or I would have taken an über or sidecar to begin with), so I was not able to take a picture of the cab. If I remember correctly, the driver # (found inside the car) was 247 and the car # was 2606.
Beware and be safe…

As an SF native I don’t expect everyone to know every street in this crowded town. I do expect, however, for the cabs to know and if they don’t know put it in their GPS BEFORE we start to drive.
My cab driver not only didn’t know where upper Haight was he didn’t know WHAT it was. I kept asking if I knew how to get there and I said yes but that’s his job I thought. So he started punching it in his «Tom Tom» whole we were driving. He spelled it wrong so I just guided him.
The same cab ride on über the night before was $ 15 and he knew exactly where to go. This ride cost né $ 28 and I had to sit in his car asking him if he lived here or just moved to which he said, «no I live in San Jose»
I lectured him politely and said think of this like N. Y…We are in a hurry, we want to get there fast and we don’t want to have to give YOU directions when this is your job. Learn these streets and learn them fast. I had to give him the history of Haight and explained he better get to know it at least for tourists sake.
I hate that I had to pay for this bs but I’m hoping he at least learned something.
I did… NEVER TAKE A CAB FROM THEM EVER AGAIN

I would leave zero if allowed. The driver wouldn’t load out bags, stating they were too heavy. No problem, then we asked if he accepted visa as we had just returned from international travel and had no cash. He said yes but then got upset when he found out we were only going to have a $ 15 cab ride. He complained the whole way to our destination and asked why we didn’t take the shuttle. Not that it was any of his business, but we explained that we didn’t want to wait 45 minutes for the next one. When we arrived, the bill was $ 11.55 and he complained some more about us using Visa. He asked how much we wanted to tip him and we said zero. He said we had to tip 20% and we told him no. He said fine, get your own bags out… I put them in, so I didn’t think he’d get them out anyway. I told him I would be calling gold star taxi to complain and that if he wanted his customers to tip him that he wouldn’t be rude. He said he wasn’t rude and that I was not his customer. Anyhow, I called the number listed on his cab and it was disconnected. A google search provided another number that also went nowhere. Save yourselves from this awful company and use another cab company or better yet, Über.

Cab #820 of Goldstar Taxi is the WORST cabbie in SF, as mentioned by Jessica H below. I had the EXACT same experience as Tyler B.
Came back from an international flight, no cash, asked if he took Visa and he said yes. When he realized it was only a $ 15 cab ride, he complained «You’re using a visa just for a 5 minute trip?» I was like «Yes, and we can tip you with the card right?» and he completely stopped responding and ignored us the whole way there.
Once we got home, he cut the meter off and asked «How much do you want?» the meter said $ 15.15 and he ended up charging us $ 18, because not only is he an asshole, he’s also a thief.
I really wish we got out of the cab and just found another, there’s a million of them at the airport. Don’t know who to complain to, but if anyone finds out, let me know. I recommend avoiding Gold Star Taxi altogether.

At 645 pm 06/​25/​2014 I was driving through the city headed towards the bay bridge. At the 7^th street exit ramp, at the very end of the ramp where the cars have to exit because there is no more road, never mind the fact that there is a solid line for quite a while, taxi 780 tried getting into my lane with me. He was so close I felt like he was practically sitting in my passenger seat. I honked the horn, twice, he still would not ease up, I waved my arm at him to signal to get away from my car… still he felt like he would press on. He just stared at me with a blank look. I don’t mind letting people merge, this was not the case. He rode that exit lane so far to try to skip to the front of my lane he had no where to go. I expect people who drive for a living to behave better than this. I don’t want to risk an accident over this idiots lack of regard for traffic rules.

Like everyone else, I would provide a 0 if it was possible. You know the story: Flight screwup. Missed connections, etc. Cab # 65 876. The driver assured me ASSURED me that the cost to take me to Napa (I know. I know.) would be $ 150. I was tired and over the long day, so off we went. He had no idea how to get there. The trip took at least another hour. I wound up reading the GPS directions from my phone. We arrive and the total he announced was $ 311! English was not a language he had mastered. So, the conversation went something like: ME: You specifically told me $ 150 AND you got me lost AND we drove around an EXTRA HOUR. HIM: No. $ 311! YUCK. Don’t use these people EVER.

I agree with everyone here. If I could give a 0, I would!
My phone died today while it was raining out so I flagged down a taxi to take me home. The taxi driver asked me where I was going and how to get there and did not put my address into any GPS, even though he had a touch-​screen phone mounted near the dash. I was going from SOMA to the Bayview, so I offered three ways: 101 S, 280 S, or 3^rd St. He headed towards 3^rd street, at which point his phone rang. The caller ID read: Curry CC. He answered the phone on speaker and the man on the other end started to place an Indian food order (chicken masala, kabobs, that sort of thing.) While he was on the phone, he drove aimlessly through the Dog Patch in sort of the correct direction but taking random turns and I had to interrupt his call to give him directions. The driver was taking down the order and swerving across the road, especially when we were in the Dog Patch. After a while on the phone, the caller decided that the restaurant (I’m assuming) did not have what he wanted and that he would call somewhere else. At this time, the driver became agitated, swearing and calling the caller names. This call lasted for over half of the cab ride.
I am just thankful that we did not get into an accident. I would have yelled at him or gotten out of the cab if I had any other way of getting home than walking for miles in the rain — again, my phone was dead so I had no way to call another cab or look up a bus route.
When I got out of the cab, I took down the information — Gold Star Taxi, Cab # 2602 and looked them up online. I tried to call the company to report the issue but it went straight to a cell phone’s voicemail. I then called 311 and reported the incident.

If I could give less than one star I would. We just got a cab #2602 from the airport and it was a terrible experience. First, the driver looked at us to load our luggage in the trunk. Second, we got in and the cab smelled like pot. Third, the driver expected a tip and then refused to unload our luggage. Finally, we asked for his contact information to register the complaint and he gave us 2 items that did not have his real contact information or medallion information. He deliberately misled us when we requested his information to complain by giving us an Arrow Cab Co receipt.
we complained to 311. If you get this cab, pass and take the next cab!

The most TERRIFYING taxi experience in my life! I got this taxi from Soma to Glen Park one night. We gave the driver the address. Basically he didn’t know where it was and we ended up on the freeway MILES away. Then I had to switch on my gps to try and give him directions back! When I told him I was not happy with him charging us because he got lost, he drove on, pulled down some road to a dodgy area where there was a car up in FLAMES! And told me to get out and get my own way back from there if I’m going to give him attitude!!! My friend and I were terrified. We didn’t want to give him our full address so we asked him to drop us a few blocks from home. He insisted we pay CASH only for the full amount (including the detour he took us on.) NEVER AGAIN!

If I could give less than one star I would. We used this cab from the airport to our hotel, our driver was extremely rude. He was also cursing and yelling at the traffic. At one intersection the van we were in stalled, but turned back on after a few tries. Once we arrived, we asked if we would receive a receipt if we paid and he gave us a receipt and said you have to pay cash now, he turned off the meter and didn’t give us a chance to pay with a credit card. He was very upset with us for no apparent reason he just seem irritated. The worst experience ever from a taxi service!

so here was my complaint I sent to SF transportation.
This was literally the most disgusting cab I had ever seen or been in. I travel frequently and have never come across a cab I was literally scared to put the seat belt on because of the dirt and grime covering everything. I will never ride in a goldstar cab again. This cab picked me up at the airport. There should be standards for the cabs that work as a part of SF transportation. The entire cab was smeared with sticky goo and had piles of trash in the back. The leather seats were very sticky and the car smelled horrible. A pure disgrace to passengers and anyone with decent hygiene.
CAB #820