Golden Gate Hearing Services

Overall satisfied with the hearing test completed in August. The employees were friendly. Longer wait times at the front desk. I was direct billed for the service and advised it would be submitted to my health insurance provider for reimbursement. I followed up months later and was advised it was still pending. Four months later I discovered the claim was never processed by my health insurance provider and golden gate services provided no followup on this claim. This has soured my experience and resulted in 5 – 6 phone calls to the business. The onus was on me to verify the claim wasn’t processed and find out why no followup up was done. Now, waiting on the claim to be processed again and should be reimbursed in 2016. Would recommend improvements to billing and administration to improve customer satisfaction.

Excellent service. Much better care than both of my previous audiologists. Much better results even with the same hearing aids.

I’ve worn hearing aids for 25 years and have always pushed hard to get my hearing aids tuned just right. Golden Gate is patient, helpful, and ensure that my needs are met as best as possible. Their rates are also very reasonable!

I went here on the recommendation of an Audiologist to be fitted for «musician ear plugs».
Everyone was very nice & accommodating & I had the molds done right away. I was told that my ear plugs would be in within 2 weeks & that they would notify me as soon as they were in.
After 2 weeks I called. No ear plugs. They said that they would have the person who did my molds call me back that day. No call back. I called them the next day & was told that the ear plug manufacturer had never received the molds. Had to go back a second time & redo the molds. The person who did them caused me a lot of pain when removing the mold & my ear was sore for a week afterwards.
I was told this time that they would put a rush on my plugs & they would be in in less than 2 weeks.
I called after waiting for 2 weeks & guess what? No plugs. Although the next day I got a call from them that they were finally in.
I went to get the plugs that same day. The person who was to show me how to use them was less than helpful. I had difficulty learning how to use them & it wasn’t until I got home and read the info booklet that I learned the few tricks for easy insertion.
All in all I will say that the reception people were very nice & accommodating but the rest of the services I received were much poorer than I would expect.
I would NOT refer anyone to this business.

This firm forgets you after you bought hearing aids. About 7 years ago I spent $ 6000 to buy hearing aids for my mother. They were nice to her and my mom. I called in to ask the owner Mark Stanford the owner a question and said I was a prior customer. I left two messages, NO return call. I was told that I had to leave a specific reason about my call that he would NOT return my call. I can;t believe this for still spending $ 6000 does not rate for a return call. What a hard person. I suggest not buying any hearing aids from their company. They have many Northern California locations.

So I finally decided to do something about that hearing loss that I sustained forever ago. I waited till after I got fitted with my hearing aid to write this so that I could give it the full review (and I’m going to assume that much isn’t going to change when I have to go back for my check-​ups).
The facilities are nice and the staff is quite accommodating. We had a bit of a snafu whereby my first appointment got lost but we were able to quickly get a new one. The testing room is well kept and the staff, again, is amazing at what they do. Basically they are very understanding and very knowledgeable and help you through the entire process, which includes the million of questions that are inevitably bound to happen. I’m quite glad that I got to work with them through this because of their courtesy and professional manner.

This is my go-​to audiologist for getting my hearing checked and ordering musicians earplugs (ER-​25s).
For the latter, these guys make a custom mold of my ear and the earplugs are then constructed from the mold and houses a filter that cuts sounds evenly. So as a musician/​studio-​rat, I can get up to 25 dB of relatively flat attenuation across all frequencies. Perfect for hearing clearly at high volumes (shows, Blue Angels, etc)

Larry Eng and his staff are very considerate, professional and definitely go above and beyond the call of the typical Audiologist. Very informed and definitely take pride in their work. I highly recommend them. A joy to work with!

Update: Just took my Mom to her follow up appointment today with Larry Eng! What an absolute gentleman. He was so patient with her — listening to her inconsequential complaints, little family stories and stuff he’s heard before from her — Larry listened and as usual, made her feel very important! Mom had trouble replacing the batteries in her hearing aid and he spent the time showing her and giving her tips on handling the unit. Anna, Jonah and Sue — can’t tell you enough about them — they are absolutely terrific!!! They are very helpful and Anna took the extra time to do some insurance inquiries for us. They are so accommodating to our schedule and very compassionate towards their patients! I’m glad we came to Golden Gate Hearing Services. I highly recommend Larry and his wonderful staff for all of your «listening» needs — they are SUPER!!! Debbie R.

I agree with above review. Larry Eng and staff are the best there is. I have worn hearing aids since age 12 and have been Larry’s customer for about 10 years. I love these people! You will, too.