GlasDore Lofts

I lived at GlasDore for 365 days, the exact length of my lease, and not a day longer.
I will echo what’s already been said in the other reviews:
–The building is nice, newer, but the heating and water were unreliable
–The maintenance man (Emanuel) is hands down the best attribute of living there
–You can absolutely get better value for what you pay in other luxury (?) buildings in SF
–Management made several empty promises that they never followed through on
And add some additional color of my own:
–Incidents involving tenant safety were not communicated to the residents until well after the fact, if at all
–I was charged a cleaning fee, painting fee, and «floor and counter» fee when I moved out despite having extensively cleaned myself (trust me, I’m a neat freak) and having done nothing to the floors, counters, walls, etc outside of what would be deemed normal wear and tear
–There was an incident where two tenants (tenants! not police or building security) had to physically remove a loiterer from the rooftop who had gained access in who knows what fashion and for who knows what length of time
I would not recommend this building. In my opinion they are fortunate that SF is in such a housing pinch that people need housing, immediately, but that will not be the case forever and companies will need to be able to stand on their reputation in the community; that will be a hard day for AMC, LLC.

I moved into this apartment community in 2013 right after living in Greensboro, NC for a year. Initially, I thought the place was way too small, but I loved the layout, the roof deck, all the cool windows, and the radiant heat. Ok so I didn’t think radiant heat was that big of a deal until it became one of my favorite features of the apartment. Can you imagine waking up and stepping on a warm floor? Mind-​blowing! I also loved the fact that there’s shopping near by and it’s close to freeway access. I have a car so it was amazing to me that they have garage underground. A lot of other places I looked at while on my search didn’t have that.
Initially, it was a little scary that I would see homeless people around there, but I soon learned that they are even in the most luxurious places of San Francisco so I made my peace with it and moved on. In fact, my girlfriends and I would often walk at night to the local restaurants/​bars and we never had any issues.
I saw some of the reviews on here and didn’t feel it was fair, but we are all entitled to our own opinion and I am sure each individual’s experience is different. I never experienced any of that. I actually saw the security there on a lot of occasions. Never really had a bad experience with management. The maintenance guy Emmanuel is great!
I moved out due to my growing family, but I actually miss the diversity of SOMA.

Updating my review to tell what I really think. Thanks to Maren E for writing an honest review.
When I moved in, I wondered why so many people had moved in and out of my unit (I was still getting their mail), even though the building was only about 5 – 6 years old at the time. I now know why. The only reason why I’m giving this 2 stars and not 1 is because of the service man, Emanuel. He is truly the only one who cares about tenants and responds to any issues in a timely manner.
The individual apts are beautiful, but management is poor and DOESN’T CARE about the well being of the tenants. For a company that charges $ 3K+/month in rent for 420 – 500 sq ft, you’d expect a lot more. As I put in my previous review, the radiant floor heating is constantly not working, the neighborhood is full of loud homeless people at night (if your apt faces Dore, this will become a problem), and there has been no safety measures put in place. Anyone can come in and steal packages or take the elevator all the way to the rooftop and get into the 5^th floor apts which all have doors leading out to the rooftop. Packages have been stolen this year several times. Last year, a couple of non-​residents and non-​guests got in and made their way to the rooftop. Of course, management didn’t do much about this. Also, last year, we went a week without hot water (I’m talking no hot water in the showers at all) which was a lot of fun as you can imagine.
There’s also a very bad neighbor on the 5^th floor who complains about everything and everyone. He is quite unpleasant and harassing even though he doesn’t pay full rent bc of the SF ordinance stipulating that 12% of apts in a building be set aside for those making below a certain income. Because of his complaints, management has restricted access (hours restricted and gatherings on the rooftop highly regulated) to the rooftop for residents but ironically, has not done much to protect residents from those non-​residents who can easily get access to the rooftop. This neighbor yelled that I was being too loud in moving my furniture on the day I moved in. Friendly welcome, right? Management has received several complaints about this man from various residents, but claims that they can’t do anything about it without evidence of harassment. If you move in, you will surely encounter this.
Also, the elevator has been broken for about 2 weeks now and has, in the past broken down. My boyfriend was stuck in the elevator one time for 20 minutes. My neighbor has also been stuck in the elevator. The building is trying to get the original company to fix it but because management literally doesn’t care, I have not seen so much as a handyman coming in or any sort of work being done on it. One of my neighbors had to threaten to call the tenants’ board for them to even consider fixing the elevator. I’ve had to call and threaten lawyers so that management could deal with even minor issues.
Management has raised the rent by 20% for many tenants and I wouldn’t be surprised if they are very tight in giving back the deposit. People are moving out in droves for good reason.
There is no reason to pay this much in rent for an unsecure building in an unsafe neigborhood and egregious treatment by management. This company only exists to turn a profit but sadly they’ve forgotten that businesses rely on customers to thrive. There are plenty of luxury lofts in SF with more space, better security and better management than this one. Go to one of those if you have the money. If you’re doing your research and reading this review, DON’T move into 30 Dore. You will certainly regret it. I am putting this in my real Unilocal account with my real name because I want people to see this as an honest review. Hopefully, it will help you think twice before signing the lease.
EDIT: Upon move-​out, GlasDore was very cordial and made it pretty easy to move. They were upfront about all fees charged and I did not have to pay for the typical floor waxing move-​out charge. I paid $ 130 for the apt cleaning move-​out because I went through their vendor instead of providing my own.
I received all of my security deposit back a couple of weeks after walking through the apartment with both the manager and assistant manager. I appreciate the professional way that my move-​out was handled.

I really wanted to remember this place fondly, but unfortunately, everything about this place is a scam.
While I could complain for hours about the little things like no hot water for 2 months, no heat, poor response from management, the one thing I will tell you is management has literally no concern for their tenants or for the safety of the building. They even managed to anger the USPS who didn’t deliver our mail for two weeks! All the property manager, Ofelia, did was yell at my boyfriend and tell him he was wrong!
Not only have there been multiple bike thefts, but management promised us that they would provide us with an offsite security team that would watch our building via heat sensored cameras and if people were loitering, they would send a security guard (this never happened). I even had three cops come to my door asking me if I had seen a wanted criminal in the building a few months ago — gee that seems safe! They told me to lock my doors and report anything odd. Sadly, this happened a few times.
They also promised us that they would fix the locks on the doors into the building– this never happened. They also promised they would add locks to each floor so that only tenants on those floors could access their floor, but that also never happened. Seeing a trend here?
Security should be of utmost concern for management but they couldn’t care less. Based off of this alone, you would be smart to go elsewhere.
The other major complaint that I have is that they are legitimate thieves. Fine, you want to raise our rent 20%? I will move out. But even worse is that they have managed to screw over every tenant that moves out by claiming that there are cleaning fees specified in the lease and that you will be charged over $ 400 dollars upon move out. Thankfully, my boyfriend and I were smart enough to check our lease and there is no mention of this. The building is sending us unsigned leases that we have never seen before claiming that they do have the right to charge us this ridiculous amount of money but they are illegally trying to steal good tenant’s money. I feel sorry for everyone who moved out and didn’t both to check this. We are now involving lawyers to make sure we get the full deposit back.
Thank god we are moving out– they do not deserve our money. If you see this and you’ve already signed a lease… good luck ever trying to contact the company (AMC LLC), they never get back to you. I’m not even sure they’re real at this point. I have submitted a review and complaint to the Better Business Bureau for reference as well.

BEWARE: This apartment is in the worst part of San Francisco. I felt like I was going to get stabbed every time I came too and from my house. You will be neighbors with a halfway house and low income housing. There are also 2 gay leather festivals that are extremely graphic on this street. I just moved from here and hated it. There are hobo encampments right outside the front door with people smoking crack and the only thing in the flower boxes are bokays of hypodermic needles. Sure the place was decently new but the location and management was terrible. The manager changed constantly and never really spoke that great of english. The office was always closed and it was the worst kind of a nightmare. And there was no hot water for almost 2 months, and they were very slow to do anything about it. The utilities are way over priced and the internet is super slow. The neighbors are really not cool and you cant go on the roof with out getting yelled at from the people on the 5^th floor (which i feel sorry for because they can hear everything). Plus the place is super cheaply built, the floors are not close to level and the walls are paper thin, and the layout makes for tons of wasted space. Also don’t let them fool you when they say there are heated floors, because they arn’t, they are cold concrete and there is no heating or AC. Save yourself while you can, don’t sign a lease. Im so glad I don’t live there anymore. Its worse than the tinderloin. Plus there is no good food anywhere close. It was a very good day when I moved out!