Giants Dugout

Rude ass worker. Some Latina chick hella fat didn’t even let me finish my sentence just cut me off at «everything we have is out if you don’t see it we don’t got it» great customer service… NOT! I blame her if we lose the World Series

Ha! This store is a joke. As I walked into the store, today just about 30 minutes ago. All the employees we’re looking lazy. They were all hanging on the racks. And the other people we’re slacking off. When they should be re-​stocking the merchandise. As I was walking around I did notice that alot of their merchandise is missing. Why is that? Also, about 3 – 5 about the employees we’re talking about a lady that came in earlier, saying «Oh and she wanted those baby bootys…» etc. You guys at this store should not be complaining about other customers. While we are in there. That is really rude. I hope your boss comes in and talks to all of you lazy people. You ALL need to be FIRED. For not doing your work. Tell me why aren’t doing your work? Again LAZY PEOPLE. And are you guys racist too? I think so.

HORRIBLE!!!
Two Dugout store, 1 exchange = 4hrs later still waiting.
Recieved a nice sweatshirt for my birthday in the wrong size. Went to the store on Geary and was told to take the Muni to Stonestown 30min. Got here at 11 and was told to wait an hour for them to open AT NOON! Mind you there is a day game today that already started.
Although the associates (3 of them) stood around doing nothing for thirty minutes they waited until the VERY last minute to open. A 5 minute transaction and we are finally on our way.
I’ll order online from now on.
Thanks for wasting half my vacation for you to stand around.

We were here on a Sunday afternoon. I put my daughter in a huge race car stroller rental, it was the last one too! Those things were everywhere, but anyway…
As I walked into this store we were not greeted, nor were we acknowledged for even being the only customers there. The 2 «working ladies» were leaning behind the cash register. One facing the wall & the other holding a Starbucks cup totally staring into space. I looked at them for maybe about 30seconds, no eye contact whatsoever! Keep in mind I’m pushing a huge red race car stroller with my daughter pretending to drive & making honking noises.
I’ve worked in retail management for over 10 yrs & standard procedure is to greet any & every customer within 10feet of you in a 30second time slot from once they enter the store. If that chance isn’t taken, then at least ask if the customer needs help, or if they’re finding everything ok. I got nothing.
I continued to look at their merchandise, at least that was enjoyable. As I made one round, I was heading toward the doors to exit & I even looked at the girls «working hard» to see that they both were either facing the wall or staring into space. I guess the Starbucks she was drinking needed some more Espresso?!
These girls need to get it together! I know you probably went out on Saturday & wished to call out on Sunday because of your horrible headache for God knows what happened last night, but you’re there to WORK. I’m definitely going to buy stuff here next time, when they’re HOPEFULLY not working.
I would give 0 stars for HORRIBLE CUSTOMER SERVICE. I don’t even think greeting or acknowledging is in their vocabulary, but who knows…
I’d give 4stars for merchandise because they have a lot of hard to find goodies.
Therefore, my 2 star average is what this experience deserved.

This is a good SF Giants Dougout store, located in Stonestown.
Similar to the one in Serramonte, so located in a very convenient location, a shopping mall.
The selection isn’t as huge as the main store at the ballpark, but this does a decent job if you’re looking for a gift for an SF Giants fan or if you want to grab some logo gear for yourself.
If you’re looking for something unique, then buy tickets to a game, head to the ballpark then visit the main store before/​after, as it’s a really fun experience to shop.
Parking here is easy, it’s in a shopping mall. Stonestown is a bit tougher than Serramonte as far as mall parking goes, but Stonestown is a tad better of a mall too, more modern with more stores. Both malls of course pale in comparison to the bigger shopping centers in size and scope, but Nor Cal and the SF Bay Area isn’t as much of a sophisticated shopping mecca as So Cal is.

The selection is a bit limited, but you still have quite a bit of Giants goodness especially for kids. I like that there’s a Dugout close by where I can pop in for a quick fix whenever I’m visiting my parents.

The store is new but rather small with a limited selection of hoodies, jerseys, shirts, and other Giants merchandise. A big reason I like the Dugout at AT&T Park is because it has every thing imagineable. On the other hand, this little store only packs the necessities and leaves you wanting more. The prices? MSRP. If I’m going to pay full price, I’d like to pay full price at AT&T unless they’re out of stock. Also, unlike AT&T, this Giants Dugout doesn’t have ‘specials’ which are common at the AT&T store. Lastly, they offer game tickets, with a surcharge, of course. Overall, not bad but could be better.

I am a SF Giants FREAK! Anywhere there’s a dugout, I’m walking outta there with something. I wear orange and black all year long and anyone that’s known me for 2 seconds can figure that out pretty quickly. I incoporate all things Giants into my daily life whether it be apparel, ties, shoes, and the like. I have baseballs from here in my office, every room in my house, and in my cars.
I would say the most convenient aspect of the dugout is the ability to purchase game tickets, even on game day. They have instantaneous access to what seats are still available, as well as purchasing standing room only tickets for those who just want to get in the door and experience the greatness of the most beautiful baseball park in America.
The selection at this location is always fully stocked, jackets, shirts, jerseys, toys, and memorabilia. The staff is courteous and service is always with a smile. GO GIANTS!!!

You want to know how this place gets it’s name? You literally have to dig out our money from the bank vault to afford anything in here :) Goodness gracious this place is expensive. To their credit I was buying World Series gear the day before the parade but I wasn’t expecting to pay $ 146 for two T-​Shirts and two hats. Even though the staff was cool, I can’t in good conscience give this place 4+ stars just because of the price gauging!
Sorry Giants Dugout, One strike and your out! I won’t be back because I need to pay rent next month.

There isn’t a huge selection here but they had the ONE thing that I needed when I was in town. A GIANTS Visor. My old visor unfortunately got thrown in the pool last summer and I’ve been on the look out since. It’s amazing how hard it is to find a Giants visor but I was so relieved that this store had it. I actually left thinking I should’ve gotten more.
The sales associates were really nice and friendly and they got me in and out really quick.
Let’s go GIANTS!

Not a big selection here, i’d rather buy from the website or at the dugout in at&t park whenever i go to a game.

As a fan of Giants apparel, I was pretty excited about this, but upon further inspection:
1. Woman working there was not friendly and sort of glared at me.
2. Pretty lacking selection. I know it’s a small store but even with the stuff packed in, there wasn’t a whole lot to get excited about.
3. No place to try things on.
4. Not a lot of kids stuff.
5. Poorly lit.
I know it sounds like I’m just ranting, but I seriously did not feel the Giants should keep this store open, it’s just inferior to their other stores and to their superb playing.

i guess i am kinda spoiled that i work so close to AT&T park and can experience the full awesomeness of the flagship giants dugout everyday. haha… but this place is something else.
the customer service here is definitely lacking. however if i also worked in a store the size of a large closet packed full of crap with almost no place to move i’m sure i would be kinda depressed and annoyed as well.
this place is so small its uncomfortable. theres a lot of different products for sale but its so hard to really see everything because of the size of the store. it literally looks like a hot mess in here.
the other day i called in to put a brian wilson world series gold authentic jersey on hold. when i got there, i went up to the counter and there were two sales girls standing there. as i told them my name and that i had a jersey on hold, they both just stared at me. after about 10 seconds of silence i was like HELLO?! ohhh … ok they went to get it.
i wanted to give this place 2 stars but HEY! its a giants dugout store! extra stars!!!

This Giants Dugout is the closest to my house, I usually come here to check out new items, but there aren’t usually much, maybe a the newest style of jackets. This is probably the smallest dugout I’ve been to.
Some of the staff members greet you as you come in, some just do their own thing until you ask them. It’s pretty easy to just say, «Hi!»
Other than that, i don’t have really much to say about this store.
GO GIANTS!

Meh. This is the closest dugout to my house but also my least favorite. The store is super small and rarely carries enough styles and sizes.
I went in today to buy a gift for a friend and the salesgirl responded with «No we don’t have it.» rather quickly after I asked for a size. I asked her to check anyway and she reluctantly picked through the racks and then wowza! They had the size I was looking for. Great. Also they were extemely slow ringing me up and didn’t seem very friendly. They used to have a nice Asian guy with glasses working here but he wasn’t there today.
Slow service, small selection. I’d rather go to the one at Serramonte mall.

Other than going to the SF Giants Dugout store at Serramonte, Embarcadero… Stonestown would be the one thats very close to me during my working days at Stonestown, I would sometimes make stop at this SF Giants Dugout store which is my favorite team store that has my favorite team souvenir and memorabia!!!

I actually bought my first Giants shirt here a long time ago. I don’t really like coming here only because it’s small but I still stop by here all the time when I come to Stonestown. Went here recently after they won the NL Pennant and tell me why everything is wiped out. Crazy shit right? I can only imagine the other Giants Dugouts.

The Stonestown Giants Dugout is a small but decent spot to shop or fondle the latest Giants gear. The staff is helpful in fielding your questions and they don’t bat an eye when you wish to return or exchange your Giant’s merchandise.
This location may not hit it out of the park with their selection of Giant’s gear. For example, they carry the Sandoval Orange Jersey but not the Lincecum one.
But if you’re around the area, might as well take a walk over to this Giants Dugout location.

I think I prefer Serramonte. At least I won’t feel like I’m bumping into a bunch of people or clothes racks.
Strolled in today, NO cool jackets in sight. Since we made it to the NLCS I thought I’d update my Giants gear considering I’ve been wearing the same jacket for almost 8 years. Boo… I’ll wait till the season is over to see if anything decent comes out.
GOOOOO GIANNNTTTTSSSS!

Good place to shop for Giants baseball hats, they do have quite a few of them. It’s housed in cramped quarters compared to the big one at the AT&T Park. Trying to get a wheelchair thru the store would be a challenge. Currently, there’s a 40% off sale on all items in the store until 1÷1÷09. Found a great Giants t-​shirt for a gift. They have some cute kids stuff at the front of the store and women’s clothing on the back wall.
Return policy is 45 days from purchase with original receipt. Go Giants!