Gateway Roofing and Waterproofing

This is a family business, I suppose.
I had to call several times whenever I had a question or wanted a confirmation.
When I finally got thru, it was like I was bothering the woman. She was obviously a family member who wasn’t really into it ;-(
When the guys did get here, they did a fine job and finished in only 3 hours.
They were neat and courteous.
But, Gee, I don’t think I’ll be very responsive when they start calling ME… for their money !!!

I hired Gateway to remove the 4 old roofs and install a new roof on my home. After having 2 fly by night roofing companies rip me off in the last 18 years I am very skeptical of the entire industry. They completed the job on June 3, 2015 and I am satisfied with the job. Of course it hasn’t rained yet which will be the real proof of the quality of the job. What I liked was 1) their estimator, Christie was very honest on what needed to be done and didn’t try to sell me anything I didn’t need and also explained what the best option was and why, 2) they did what they said they would do in the time frame agreed to, 3) they cleaned up after themselves, 4) their references were stellar, 5) the foreman knew his stuff (Lucio) and answered all the questions I had in a way i could understand and 6) they offered a 10 year warranty. I gave them 5 stars even though I had to call them back to fix a skylight they forgot to repair. However, once I contacted the owner she immediately took care of the issue and it was simply a case of the one thing they forgot to do. As they immediately resolved the issue I didn’t feel it was fair to knock them down a star. I would definitely recommend them. Simply fyi, i got 6 bids and for the exact same job the bids varied by $ 21,700! The high bid was $ 21,700 more than the low bid! Gateway was not the lowest but based on the honesty of the estimator Christie I went with them. Also 112 of 13 previous customers said they would use them again (Diamond certified) and I agree.

I had a terrible experience with these guys. Most painful business transaction I think I’ve ever been through. The were supposed to re-​side a duplex, re-​grout a deck and install a new railing for me. A one month job turned into a 5 month job. Caught them using MULTIPLE incorrect colored Hardiplank on a large wall (expect it was leftover from another job) that you had to go out to on my neighbor’s roof to see. Their excuse was that they miscalculated how much they’d need and Hardiplank was out of that color. They ended up painting over the incorrect colors, which defeats the purpose of using hardi plank. Even the simple railing installation looks terrible. Completely unprofessional and unethical.

I had to wait four business days before they could come out and just take a look at my skylight. Fortunately, it didn’t rain between when I made the appointment and when they were scheduled to come out so there wasn’t additional leaking from it. I scheduled a 10am appointment. At 10:15am, I called to confirm that I had the right day/​time. I did. Christie showed up ten minutes later. He reeked of cigarettes. I showed him the skylight from within the bathroom and then we went up to on the roof. He started telling me that the roof was in a terrible state and I needed to have it completely redone. He wouldn’t do anything about the skylight until I signed a contract with him. Fair enough but he just wanted to put a tarp over the skylight (something my stepfather who used to build houses explicitly warned me could introduce other problems) and to start reroofing as soon as possible even though we are still in the midst of San Francisco’s rainy season. He estimated 16K for the job. I politely thanked him for his time and asked him to email me his proposal and then escorted him out and immediately called another roofer. The next roofer said that the roofing was fine but the water was coming from the skylight window. He sealed the skylight and we discussed plans to replace it. He quoted me $ 500 for the new skylight itself and to install it. So, if I had gone with Gateway Roofing and Waterproofing, I would have had to pay 16K to have my roof redone but would probably would have had the same leak because the problem was the skylight, not the roof.

Used these guys back in September for an old Victorian pitch roof. The did a great job! Price was right, work was quality, guys working were respectful and clean. Vernal, Karen or Christie, all were helpful depending on their specific responsibility, bidding, scheduling, running the job. Highly recommend them. I am both a commercial and residential property manager so I have high expectations of the final work product and I appreciate a vendor who knows his or her business and helps educate the clients. I would expect satisfaction if you use Gateway.

About five years ago I bought a house that had been flipped by a less-​than-​reputable contractor. Since then, I’ve been through a series of leaks and repairs… but this year the extent of the issues with the old and multiply modified roof finally became apparent — it would have to be removed down to the wood, several key repairs done, and a proper roof installed. This is about as big a residential roofing job as there is.
I spent a few weeks talking to roofing contractors and doing my own research, and throughout this process Gateway stood out as the most thorough and the most insightful. Their bid was on par with the other bids I got from good contractors and I chose them without reservation.

The job was started quickly, and managed excellently. They were attentive to the details, and they even did a bit of tile work above and beyond the original estimate without additional charge. The new roof is beautifully done and I’m looking forward to many years of leak free winters.

I have a total of 5 quotes and Gateway’s is in the middle in terms of cost (not the most expensive or cheapest). But the reason I picked them at the end because it was referred by my good friend.
During the two and half days that they worked on my roof, I was at my house to work on something else. I have to admit that their workers were really good. Came on time, worked very efficiently, and my place was cleaned when they left.
Finally, the real result showed after some rainy days. I got up to my roof top and looked around after a 3 days long rain. I found there was a big difference between my roof and my neighbor’s. Keep in mind that my neighbor’s roof was even three months newer than mine.
What I saw when I was at the roof the next morning after the heavy rain, I found my flat roof was very «dry» and can’t find any ponds of water. In other words, the slope of the flat roof was done correctly and thus water was diverted to the gutter without stopped in the middle of the roof. But when I looked at the new roof of my neighbor, there were still five to six ponds of water sitting on their roof and I am sure that will cause their roof to wear out sooner than mine.
So I am very happy with what Gateway has done for me! :)