G-Star Raw Store San Francisco – Chestnut

After losing a bunch of weight I needed to find some new clothes that reflected how I was feeling, and this place had exactly what I needed.
Their style is very modern, fashion forward with a bit of an urban meets biker thing going on, and everything is very well made. And the café racer style jacket with the 3D sleeve design and stretch denim? Freakin’ amazingly comfortable!
The staff is super helpful, too. No attitudes at all, just very friendly and attentive.

Came it to G-​Star a week ago and spoke with Paul was super helpful and attentive. I love this brand it is very fashion forward great quality.

Matt and Tiffany are the best. I always find the best G-​Star with their help and guidance and their selection is class. Literally the selction compares to the European stores I’ve been to!!!

Came in again for a follow up purchase «issue» — both Matt and the girl working were so helpful. They helped me resolve the issues quickly and with great customer service.
I had even requested for a shirt to be brought over… but I didn’t end up buying it and they were polite and courteous about it!
I will definitely be back– thank you so much Matt!

big fan of the brand. gotta come here when they have the sales… otherwise if you are a baller, you can pay full price. whenever they have their big sales, a good amount of inventory is on sale anyways. staff very helpful and will actually give you their 2 cents on what goes well on you.

It’s not the clothes or service that disappointed, it was the store’s policy on returns.
Recently, I purchased two pair of jeans after trying them on at the store. Upon arriving home, I decided to try both on again without removing any tags. Both pair had the exact same waist and length dimensions, however, one was a bit tight so the following morning I returned to the store with the jeans, receipt and original bag.
The sales person was polite and offered the next bigger size but they were way too big. After looking at other styles, I ask that he simply credit my card. That’s when he dropped the bomb that G-Star’s policy is to only allow store credit even if the returned apparel is in perfect condition and a sales receipt is presented.
For what G-​Star charges, I found this to be a bush-​league policy.
Shoppers should be aware before making a final purchase decision! Honestly, the policy makes me think twice if I’d ever shop there again.

Nice selection of clothes, but more expensive due to high operating expenses apparently. Their prices are marked up approx 15% over the retail price at other stores, including the g-​star online store. Also, they do not have a return for refund policy; they only accept exchanges or store credit. Plan on spending a lot more than you would have if you were to purchase it online or at another location. Even though the sales rep helping me was a cool guy and very helpful and the store did have a vast selction of clothes, I would not recommend this store without comparing their prices to other g-​star merchants. I would recommend searching the online store or finding another retailer that does not mark up over retail their own clothing.

My favorite sales associates!!!

So… I’m guessing that the lady at the store helping me today with my items was Ruth? Haha. Just um… a lucky guess from the previous reviews.
Wifey and I have always been incredibly infatuated with G-Star…just never could really afford it in the past. We would always walk by and say…“someday…” haha. You’ve gotta be able to dish out a couple hundred… minimum. Well, that someday was today, dang it!
Everything is just perfect about the brand… from the fit… to the style… to the colors, zippers, buttons… you name it.
The lady at the store was super helpful… she looked at wifey and guessed her size in a second. That’s skill. The service was absolutely fantastic… although I’ve read reviews including one from my BFF, Edrian, that noted Ruth transferred from the union square location. In any case, she was very attentive and non-​judgmental. She gave me a few tips… like the jeans have a 2% stretch so pick the smaller fitting size. Ok, check. and don’t wash your jeans every week… hmm, a little difficult for me… being in the medical field and pretty much living in the sink… haha. But I will definitely try my best!
Picked up a pair of sexy jeans and a couple of shirts… what a beautiful way to start off my collection. Yay to G-​Star!

The best outwear and jeans! I wish there was more of these stores. Turns out its franchised and there’s only stores in LA, Vegas, Union Square and Marina. Really unique and trendy designs. Really awesome place to get the latest style for men.
The clothes are a little pricy but its worth it if it fits perfectly!

Ruth is awesome. I have a hard time finding clothes that actually fit me, but she helped me find two jackets within 10 mins after I walked into the store. I ended up buying both of them and am still very happy with my purchase. I called her today to see if they still have the same jacket in different color, and she remembered who I am even without seeing my face! Her customer service skill is exceptional (and yes, I bought the jacket with a different color today with her help).

Ruth is the best, she’s the manager and a damn good one at that, she always remembers my size which is pretty awesome, but over all this amazing brand combine with the excellent customer service. five stars all the way

I friggin’ love the outerwear here!
It’s clearly as good as it gets.
I think it will continue to stay stylish for years to come.
I certainly hope so, as I invested a good amount in these finely tailored items.

This location is pretty close to Fisherman’s Wharf! I love that there’s not much foot traffic roaming this little area of Marina versus the other location in Union Square on Grant. Their visuals are amazing and the store is kept real clean and organized!
My salesperson from Grant G-​Star, Ruth, recently transferred here to open up this shop and she’s definitely on point! Yesterday the Sweetie and I came in to get some new gear and to our pleasure Ruth found my Sweetie, a dope peacoat, fully lined with toggle on the top, some new jeans, and for me; a new short sleeve flannel woven, a basic hoody and some crew neck undershirts.
Everything came out to $ 800 and it’s a bit pricey if you’re unfamiliar with the quality that goes into these threads, but for us it was perfect. Not to mention the service Ruth displayed. She was extremely courteous, genuinely honest, and very responsive!
We will be back for more! Shop this place, and ask for Ruth!