Frontpoint Home Security

Lot’s of false alarms, door sensor malfunctions. We ended up not arming the motion sensors as there will be false alarm most of the time. Just waiting for 36 month to expire so we can switch to a better company.

The customer service is good, but the system itself has major flaws. Do not order the basic level of service — it is defeatable simply unplugging the panel. By the time you find that out, you are locked into 3 years and they charge you for 80% of the remaining months. I told them this was upsetting and they did nothing to help. Don’t waste your time or money on FrontPoint — there are more inexpensive and better featured services out there.

This is the worst service ever. They want to charge me a ridiculous amount of money just because I’m moving out of my house and can’t take the system with me.

I was shopping around for alarm system and I called Frontpoint to get a quote. The lady who serve me was nice, but she is very pushy.
Everything started good until I mentioned that my home is already installed with hard wired system. She said those cables can be cut. She insist that Frontpoint system is the best. Tell you what? I had a wireless system before, it was good until the battery went out! Then comes all the false alarms, plus bill from the cops.
The lady, was so pushy, started bashing ADT and other companies. WTH?
I WAS STILL SHOPPING AROUND. Did you not hear what I said?
This was a dealbreaker! I was going to sign up and gave a try, but forget it!

After writing my first review, a FP CS supervisor contacted me and had the shipment routed back to them. From what I recall, it took nearly 15 days for the shipment to get back to them. Around the 12^th day, FP went ahead and billed me the monthly service fee. What?! Isn’t there a 30 day trial period? I asked them to give me a refund and they said once they get the equipment, they will process the refund and it will take another 5 – 7 days. Lovely. It never ends.
I’ve been getting asked for the name of the other company, it is Simplisafe. I didn’t include it in my original review, because I didn’t want Unilocal finding a reason to remove my review. I’ve had a great experience with Simplisafe. You can downgrade and upgrade your monitoring plan anytime. The only downside was when I needed to cancel my service, I had to call to do it, you can’t update it online. However, when I called they didn’t give me a hard time about it. The call took less than two minutes. You can take the system with you when you move or you can transfer it to the next person with a quick phone call.

I have been a customer now for about 5 years. You need to install the system yourself… in order to acomplish the install you need to be able to pull the backing off adhesive and stick things to doors, windows, and walls. I find it hard to believe that anyone with a negative review below has the ability to set up a Unilocal account and leave a review, but is unable to stick something to a window.
When the home across the street from me got robbed I decided it was time to get an alarm system. I looked into a bunch of different options including big national companies like ADT adm some small local companies. The first big difference was cost. Yes ADT says you get an alarm system installed for $ 99… That system is great if you live in a one room studio with no windows. All you get for $ 99 is a single door alarm, a motion detector, a key chain fob, and the control unit.
When I priced out the system I need to cover my home it was going to be well over $ 1,000 since I wanted contacts for each door and Window. With Frontpoint my system ran me $ 500. Not cheap, but I added some detectors and water intrusion detectors.
Another big difference is the monthly cost to monitor. Once you start adding on fire and water intrusion with the big boys the monthly cost to monitor goes way up… If you want to get into home automation and that number is insane. My monthly including, security, fire, carbon monoxide. Water intrusion, and home automation is $ 49.
Over the years I have had to call support a few times to add a lock or because I had an issue with a sensor. They have always been great to work with and spent as much time as needed to work through the problem.
Over the 5 years I have been with Frontpoint I have had a minimum of 20 friends and family sign up and not one has ever come back to me with an issue or complaint.

I needed a technician to come out and help me set up my service and this is something that they do not provide. First of all, the company is set-​up on the east coast so trying to get in touch with them from the west coast when you have a job is impossible. When I finally gave up on getting my system installed, I called to cancel and they told me that I would have to pay $ 800 to cancel a system that I had never set up, on top of the payment for the system and a year of service I had already paid for, but not received.

We have been nothing but impressed with Frontpoint. It has done everything it should do and then some.
We bought our house and almost immediately, someone kicked in the door and looked around. There was nothing inside, but that just messes with you. I guess people see the for sale sign go down and they just pop on in. Fortunately there was nothing there besides some old rags and toilet paper. But they did break down a nice door and take the keys that the all so inept agent left on the counter in plain view.
So I did my research and found Frontpoint. The fact that we didn’t have internet yet made their all cellular design a winner. If only it works! We are remodeling before me move in, so the place is empty a lot.
So we set it all up. Super easy. Programmed, protected, set up and ready. Now we feel safe. We set up the apps on our phones. It’s even got special settings you can use to say «If both of our phones are 5 miles away, lock it down.» and all sorts of other cool stuff we haven’t even gotten into. And the setup? I’m a technical guy… They didn’t ask me a question my mom couldn’t answer. Super simple.
So, cut to a few weeks ago. 3:30AM and my phone goes nuts with alerts. (Worth mentioning, these are the ONLY alerts you get. No sales. No nonsense.) Boom. Someone is in your foyer door. Boom. Motion alarm in the foyer. 20 seconds later, a call. «No I don’t know who is in there. Call the cops.» Call from the cops minutes later. They check it out. More alarms as the cops go though, so we know the burglar never went any further. Nothing missing. That guy heard the alarm and bugged out. Big win for Frontpoint. Hopefully next time they catch him on the cameras! My detective is super stoked to find these guys.
Thank you, Frontpoint. You’ve made a long term customer. I may buy one for my mom not too. We feel sae in our house now.
A few tiny complaints/​suggestions:
Your sticky stuff for the walls? Not cutting it. Had a few fall and false alarm. No biggie, but made me go for a trip to the house for a false alarm. I screwed them into the wall which was super easy to do.
The window sensors could use some plastic tabs on them to show how alignment works. The little arrow marks are a little confusing. Put a removable sticker on there to say «Other sensor aligned on this end.» that peels off.
My box appeared to be a return? There were some plastic tabs that were missing and the tabs were all messed. Everything worked, so no harm no foul.
The deals you can find out there on some sites (*Ahem*HERE*Ahem) are lesser than you can find on their own site. They were so cool on the phone that they just added those things from their promo to my order at no extra charge.
They are super cool on the phone, but I’d like to have an emergency phrase set up in addition to the passphrase. I say «Kayak» and it’s all good. I say «Alaska» and we pretend it’s all good, but send the cops and tell them there’s someone holding me there.
I’d like some porch/​external lights that flash on alarm, maybe with a siren too.
Tonight I fulfilled my second order for more equipment. I cannot wait to get it all set up. This is the highlight of my new house. Thank you Frontpoint!

I had this system for 3 ½yrs and for the most part was very happy with it. Unfortunately, the reps had to call me frequently because the kids would trip the alarm. They were always quick to call to ensure we were safe, and every time they were friendly, accommodating and very pleasant.
I had originally posted a negative review. I was disappointed that they could/​would not give me a month credit for referring a new customer. I had just closed my FP account, therefore, because of this they mentioned they could only honor the credit if I had an active account. I felt that having been a customer for 3+ yrs and then referring a new 3yr customer, they indeed could make an exception and honor the credit. Within a couple hours of my posting, I received a call from a FP rep explaining that he indeed could make the exception. They value their great customer service and wanted to be sure I was happy, and of course, wanted to avoid a negative review. They take pride in their customer service and when they hear of a customer who is not happy, it’s their goal to make it right; even if a previous rep couldn’t make it right, they escalated it to someone else (on their own).
Aside from the issue I described, I was very happy with their customer service and with the system.
Thank you FrontPoint and thank you Unilocal

We’ve been Frontpoint customers for a year now. We’ve been very happy with the operation of the equipment, the mobile app and the customer service.
As an example, our smoke alarm just crapped out and I discovered on Amazon that it may be possible to get wireless smoke alarms that hook into the Frontpoint system. In investigating the controller’s ability to do this, I stupidly pressed the button with the picture of a blazing fire and set the alarm off immediately. Within 10 seconds, Frontpoint called to see if we were OK. Impressed!
On explaining the situation, they put me straight through to customer service who confirmed that they could provide us with the smoke alarms we needed and register them with the system. The price they offered was the same as the very cheapest provider on Amazon. Nice one!
It’s so rare that a customer service call goes this smoothly. Top marks Frontpoint!

4 year user (soon to be past) We initially used Frontpoint at our offices and then I later added their service to my home. Years ago they were extremely prompt in their response to alarms however within the last 6 months very bad. A couple of months ago the alarm went off during the day (high crime period) it was upwards of 10+ minutes to get a verification call. I did at that point voice my concern. Last night at 3:26am the alarm was set for «no entry delay» it went off and NO CALL AT ALL. This is entirely unacceptable.

I am also a very satisfied Frontpoint Security company user. After a pretty thorough comparison, including an in-​house visit from a nationally-​recognized company, I chose Frontpoint. The ordering process was simple, the complete package arrived within 10 days, and installation was as easy as previous users have reported. So far my wife and I love our Frontpoint Security home system! I appreciate the online feature that allowed me to custom name all the sensors and I love the app I installed on my iphone. Besides being able to arm/​disarm the system from my phone, I like receiving text messages if a sensor is tripped when the system is armed, or something else unexpected happens. I’ve had great customer service on every contact I’ve initiated to Frontpoint and recommend that you take a serious look at this company and their product! If you are interested, I shot some video about my experience, including some installation how-to’s from my DIY perspective and posted the video on YouTube: Check it out if you are interested:

I’ve had a Frontpoint system for about a month now, and overall I’m pretty happy. The customer service is just as good as advertised. The person I spoke to initially about purchasing a system was great, and the people I spoke to for set up after arrival were great (I had to make two calls because I wound up getting a second batch of sensors).
The only thing holding me back from giving them 5 stars is the phone app (
), which has just been terrible so far. It frequently shows the wrong status (i.e., telling me the system is armed when it clearly isn’t), and it’s extremely unresponsive at changing the status. I liked the idea of being able to disarm remotely if someone comes over while I’m gone, but almost every time I’ve tried this I get several minutes of spinning hourglass followed by a message telling me the status change couldn’t be confirmed and should be re-​sent. Very frustrating, and obviously unacceptable if someone is already at the house waiting to get in. I’ve basically decided to write the app off for now; maybe I’ll try it again in a few months and see if it’s improved, but for now it’s just an irritant.
Only other quibble is the layout of the website where you log in and adjust your settings. I find it to be a bit non-​intuitive, but your mileage may vary on that one.
EDIT: Within hours (minutes?) of leaving my review above, I was contacted by a Frontpoint representative looking to get things straightened out. After talking with him, I wound up calling their customer service line this morning for a system analysis. It turns out there was some odd communication issue between our base system and Frontpoint’s system. They were able to straighten this out, and now everything is working great. Based on this experience, I’ve given them a boost to 5 stars.

I have had Frontpoint Security system installed for about 10 months and so far no problems. It was extremely easy to install and activate. I am extremely thorough when using a new service and had not owned a security system previously. After extensive research, I decided on Frontpoint and have been quite pleased with my decision and Frontpoint.
Whenever I have a problem or question, I call their Customer Service or email them and always got a quick response. I am happy with Frontpoint and have good peace of mind when I am away. Their service people know their systems well and have a quick response to whatever questions I have.

Switched from AEC Alarm to FrontPoint. Like everyone here, I did extensive research and no doubt it is the best company in value, quality and customer service. Very happy with their equipments and service. Just plugged in and got it running. Forget about getting rip off by getting charge by expensive labor for installation or repair.
Their cellular technology works better than using the internet to connect to the central server. I am very happy with FrointPoint.

I came to Frontpoint after looking at security systems following 3 burglaries within 8 days at my home. Every time that we left our home for as little as 15 minutes, the burglars would come back and completely trash our home. Our home was devastated and our sense of security was ruined. I ended up working from home and not leaving for a month while my wife and I looked for another place to live.
We looked at a few options for security systems for our new house, most of them were very expensive and required using an existing internet connection which could easily be disabled by an intruder by simply cutting the power. An acquaintance sent me information about Frontpoint, which comes with it’s own cellular connection to the internet and is independent of my home internet connection or phone lines. It’s so much better than ADT systems that I used I almost didn’t believe Frontpoint could be as good as advertised. I bought one that day, and after I received it I was up and running in about an hour.
Frontpoint has many home automation and monitoring options, and it’s very affordable. I know instantly when any monitored door or window is open, even if the power is out in my neighborhood and I’m in a different time zone. To top it off, customer service is polite and attentive. Thanks Frontpoint!

We switched over from ADT earlier this year when we decided to drop our home phone. Previously, we had been ADT customers for ten years, and couldn’t believe how much they were quoting us not only for a system change, but also for the new wireless system.
When my friend referred me to frontpoint, I have to admit I hadn’t heard of them, but their reviews were great. So far, our experience has been fantastic — their customer service is really good. You talk to people who know the product, and who can get your needs taken care of on the first call. They are very good about email confirmations, and communications are clear and concise.
We had no problems setting up the system. The online account management is super easy to configure, and there are a lot of options. In addition, they make a super handy iphone app where you can remotely set or check your alarm.
I’m really pleased with this service, and the price is right! One more note, if you want to join, a friend referral gets the referring party and yourself one free month, so feel free to contact me if you want my referral!

This was the easiest setup for an alarm, EVER.
You get a box with some sensors and the panel that you set up near an outlet, and all is well! SO EASY!
$ 42 a month for piece of mind!
Thanks Frontpoint!

After doing A LOT of research, I settled on Frontpoint as my choice for my home security system.
As a Law Enforcement Officer, I recognize the need and self assurance of having a home security system to protect my family and valuables. In over 15 years of police service, I have responded to thousands of alarm calls and had to opportunity to view different alarm systems, both commercial and residential.
Although there are some excellent systems out there that offer some really high tech advantages, they are very expensive and I have not been overly impressed nor heard any stellar review from their customers.
Through my research, I found Frontpoint to offer all the technological advantages of some of the very expensive high end systems, although at a very reasonable price and user friendliness.
I very much like the cellular system in which Frontpoint operates. They offer security for all my residential needs, and more. The mobile app and online set up are easy to use for both non-​tech folks and offer very impressive advanced options for those who like to customize their systems. The mobile app is easy to use and puts me at ease when I am away from home knowing the status of my system. My concern was the lack of a security code to access my mobile app, however the most recent update has resolved this. Now I am without any complaints!
The fact that I install the system myself was a HUGE selling point. I do not need to rely on a shady guy who works for an alarm installation company coming into my home and setting up my system so he know how to defeat it or tell his buddies how to get in. I am a very paranoid about strangers in my home repair work let alone someone who is there to «keep it protected».
I love the options of setting temporary user codes for our house sitter and other family.
Customer service at Frontpoint had been top notch. Trouble shooting a few minor problems has been easy with their assistance. Set up was a breeze. I just recently ordered a few new additions to my system which included a second touchscreen control panel, glass break sensor and smoke/​heat alarm. Customer service and set up took less than 5 minutes and they walked me thru programming with easy step by step instructions.
I have had a few false alarms, which have been my fault by either accidentally forgetting about the alarm or from my installation on a window that was having some mechanical issues with and the sensors would not align properly.
When the alarms activated, I was extremely impressed at the promptness of the alert to my mobile phone immediately followed by a call from the alarm company ready to send the police.
As I stated earlier, in my profession I respond to alarm calls all the time and am amazed at the amount of time it takes the alarm company to contact the police, sometimes as long as 5 – 10 minutes… Do you know how much can be taken from your home in 5 minutes let alone how far away a thief can get to elude capture?
Since having my system (and I believe I am one of the few in my area with Frontpoint), we have referred it to several friends, colleagues and family. Of those, most have gone with Frontpoint and been very pleased with the system, the ease of set up and customer support.
I plan on adding a few features in the future which include an external audible alarm.
Thank you Frontpoint.

I have had Frontpoint Security since we moved into our house 3 years ago, and up to now I still get the same excellent service from them. The technology, equipment, performance and customer service is top notch!
I researched a lot of home security solutions before acquiring Frontpoint. They deserve their 5 star accolades.
Since signing up I have recommended them to friends and neighbors and they have subscribed as well.