Frontier Communications

I wish I could rate this zero stars. This is the most horrible company I’ve ever dealt with in my life. I had Verizon service for my landline in Cazadero California. Verizon was bought out by Frontier and about that time we decided to add DSL. Everything went downhill from the first phone call to this company. I was quoted $ 49.99 for local phone service and DSL with no contract. Installation day window was 8:30 AM to 5 PM. No one showed up. I was told they would come the next day. After multiple phone calls I was told the order was never confirmed. Long story short, I spent hours on the phone and they installed it remotely and mailed the modem/​router to my home address not to the cabin. I received my first bill today. My monthly charge will be $ 65 and I’m in a two-​year contract. I called the company and after getting booted around I was told that there was nothing better that they could give me.
Do not use this company as your Internet provider. If your area has cell service get rid of your landline.

Where should I start? I have not longed to hear the dial up tone and the «you’ve got mail» sound from the 1990’s at all, except once Verizon turned Frontier. I am not even sure if posting the details really matter at this point. 1. Customer Service is not that great — I was on the line for about 1.30 hours a couple of weeks ago trying to get the issue of watching TV straightened out after their update. Finally, I had to talk to a supervisor for them to agree to send someone out. The worker that came out said «hey I am just a contractor» then he said «you are lucky you have any service, most people have none». So we have dealt with the spotty channels, but now the internet is not working. I had to go to Starbucks to get online to chat with them since I was on hold forever on the landline waiting for them. I can not use my cell phone when the internet is down because ATT has terrible reception in my area so I use a microcell. So internet is needed. People say «these are first world problems» well guess what people we live in the first world. The first world demands that you have internet and cell service to perform certain duties, like work duties, like family duties, etc. I am switching to TWC– because they are cheaper and I can not get any other service in this area!

***FORMER VERIZON USERS: PLEASE DO NOT USE FRONTIER COMMUNICATIONS!***I WOULD GIVE THIS REVIEW 0 STARS IF I COULD!!! Last week, I called Frontier Communications because I had an UNAUTHORIZED «Frontier» bill on my grandmother’s bank statement. At the time, I had no idea what Frontier was, or the bill of $ 24.44, and we demanded who they were and why they had my grandmother’s information. We cancelled Frontier services and had my grandmother’s refund of $ 24.44 pended. Customer service DID NOT TELL US that Verizon had been SWITCHED TO FRONTIER !! They also CONTINUED to cancel my grandmother’s account without verifying who we were, even if we were her family members, we ARE STILL THIRD PARTY MEMBERS — the customer service told us they couldn’t cancel without verifying who we were by giving my grandmother’s 4-​digit social security number, we did not have the 4-​digit number… YET THE CUSTOMER SERVICE CHANGED THEIR MINDS AND CANCELLED! RISKY BEHAVIOR. Two days later, my sister gets a call saying that my grandmother’s phone line is GONE. Again, Frontier CANCELLED without telling us the switch from Verizon to Frontier!!! There was even no heads up from Verizon or Frontier on a professional document that they switched to Frontier! Absolutely furious. Called Frontier again today and COULD NOT RESOLVE the case. Absolutely furious… And to see other poorly rated reviews and people who are under the same situation as I am on Unilocal,I can only hope that some justice or action be taken against them! These are former Verizon users here. This is UNJUST and UNFAIR! It’s unfortunate how my family is POWERLESS to demand justice or to sue them even. It’s very unfortunate… it also angers and saddens me how a good company like Verizon sold themselves to a no-​namer, 1* rated company like Frontier. BAD MOVE, VERIZON.

they dont deserve a single star. not even a speck!!! i placed a fios order may 1^st. 2016. the very first available appointment they say was may 18^th… more than two weeks. so i thought… okay fine. ill be patient. they told me between the hours of 2pm-​4pm.
may 18 2016: 4:30pm: no one showed up. no one called. called customer service told me that oh it’s really from 8am to 8pm. im disappointed however i waited this long and i’ve already taken time off from work. 8:15pm: no call. no technician. customer service is very apologetic and said that they are going to escalate this issue because in their system there was no techinician allocated for my order. really??? so where did they pull out that schedule from? to make up they scheduled the installation on friday. may 20^th from 8am to 12pm.
may 20, 2016, i called at 730am to confirm if there is a techinican allocated to my installation. yay! there is. so i patiently wait. and customer said that the technician will give me a call.
12:40pm. no call. no technician.
frontiers mission and core value is bullshit!!! the first three is a lie!
*put customer first: yeah right!!!
*treat one another with respect: you have no respect for people’s time. on your website disclaimer you said if there were any delays you will give the customer a call to reschedule an appointment. never got one!!!
*keep
accountable. seriously??? you cant even commit to the make up schedule!!!
terrible company. you have no integrity!

PLEASE STOP ANSWERING US WITH CUT/​PASTE REPLIES ON F B … P M US NOW PLEASE — OR CALL US … !? horrible communication cust serv — nothing gets fixed after contact after contact after contact — investing hours and hours with F … please HELP US PLEASEEEEEEEEEEEEEEE F — we would remove this if you just talked to us …
SAD TO REPORT: — THIS Co’s SERVICE is weak weak WEAK IN CA. 1– DSL GOES DOWN/​OUT AT LEAST 4 – 7 x’s a day ! EVERYDAY !! not coooool right … 2– DSL speed is 3.03 and .74 very slow and they are charging me for 7+ plan. not getting what we pay for. 3– landline phone NOT working all the time. get a message saying it can not connect and call back late ?? !! this is very sad … 4– I contacted cust serv many times and ALWAYS have a long loooooong wait time (sometimes hours !!) I have hung up waiting cause I had «other things to do ! in my life» — sometimes I was passed-​on down-​the-​line to new cust serv person who was in the WRONG DEPT !!! not cooool right ! ;(- then I have to wait again and again in new line !! ;(– I am older — retired — was with Verizon for 15 yrs, so we are LOYAL. and the F service is not cool soooo far. we waited for them to get their act together for months and we didn’t complain about all this problems. but now that we are trying to get them to LISTEN and DO SOMETHING — AND CREDIT US !!! — I hear nothing back from them — NOTHING — NOT ONE WORD !! — I FILLED OUT A SURVEY — I left messages online ON THEIR SERVICE — I TALKED TO MANY cust serv person’s over and over — I talked on F B … — and NOT A WORD BACK !! ;(THEY COULD SAY: «we’re sorry» and here is a CREDIT for the stuff we charged you for and didn’t provide for you” … BUT nothing — weak weak weak cust serv — sorry to report this — but Unilocal is next — and blogs are next — come on F — treat your clients FAIR and NICE — you ask us for $$$ — and do NOT even talk nice to us … that is not cool … Captain D –retired

OMG!!! You have got to be kidding me! I recently switched to Verizon, which is now Frontier. What a huge mistake. Both bills I have gotten are way off. I was promised a credit of 43.00 on first bill still didn’t get it. My second bill is off by 20.96. Plus phone service is bad!!! And if they transfer you to another dept. they wont answer !!! I have now wasted at least 3 hours of my life on hold with Frontier!!! Frontier SUCKS BIG TIME!!! Im dumping them ASAP!!! Never Again!!! HEY I DIDNT EVEN WANT TO GIVE ONE STAR!!!

If I could give this company less than 1 star, I would. This company is horrible. Please do yourself a favor and stay clear. I have called and called and cannot even get a simple answer to a simple question. Can I keep my
email if I cancel my internet? No one could tell me and then when someone finally did, she tried to explain something but there was no way to understand her. Every time that I have called I cannot understand the person I am speaking to. Is it too much to ask to be able to communicate with customer service? Oh, I guess I should learn their language and then it would be fine. I am done with this company!

They wasted a weeks worth of my time before they even ever installed anything. Thank goodness I canceled them before they ever bothered to show up. BTW, they never did bother to show up or contact me. Bet they woulda charged me ASAP though.

Verizon sold its internet and phone service to Frontier Communications. I thought Verizon had bad customer service, this one is even worse. The wait time is a minimum of 30 – 45 minutes. Then they ask you to sign up/​register with a promise of a one year subscription to Amazon Prime. I called several times finally got through today and was told yes I do qualify but needed to be transferred to the «Sales Dept.». Waited another 20 minutes, only to be told he was incorrect, we are considered «existing customers», therefore we are not entitled to the offer. I advised her that what they are showing online is misleading. The downside is Frontier is the only company in area offering Internet service. I would quit Frontier in a heartbeat if I could.

I am one of the customers who was blindsided on April 1^st and forced to switch to Frontier because Verizon sold their services to them in California, Texas, and Florida. The transition has been horrible. I cannot stream any channels online even if I pay for these services. When I contacted customer service, I was told that they «were working on it and do not have an estimated resolution date.» It has been nearly a month and I still cannot stream online. and yet they continue to charge me for this service. I will rather go through the hassle of switching providers than stay with this sh*t company.

I’m one of the customers who was forced over to Frontier because Verizon sold their services to them in California, Texas and Florida. Their customer service is pretty much nonexistent. I wasted a lot of time on the phone either waiting for customer service or being placed on hold, and the most insulting part of it all is that it is all futile. I was given the run around, transferred, then calls dropped by them. I even initiated online chat which was also conveniently dropped. It seems like the reps get penalized if they actually carry out customer service. I was promised by two reps (one was a supervisor) that they will call me back by a specific day and time. It turned out to be a lie. I am still waiting for my monthly credit that has been «pending» for two weeks. Plain and simple: Frontier is not honoring the agreement to keep previous Verizon customers prices the same. I was a loyal Verizon Residential telephone customer for 14 years. I’m so disappointed in Frontier and this is only the first month.
I have never filed a complaint with the FCC and California Public Utilities Commission before, but I feel like I am forced to do so.

THE CUSTOMER SERVICE HOTLINE HAD BEEN LISTED WRONG! I get 20 calls a day on my personal cell because instead of using 800 some idiot put 909 as the area code. I’ve called twice and the problem has not been resolved. Absolutely terrible. I should not be the one redirecting your calls to the right place, unless you are going to pay me for this major inconvenience.

Absolutely the worst Customer Service ever. I was a Verizon Customer. I called and asked that my Home phone be disconnected. They disconnected my phone and Fio’s TV service. I spent over 16 hrs trying to get it resolved.
They never resolved it. After numerous times of being disconnected I finally changed service providers! DON’T WASTE YOUR TIME WITH THIS COMPANY!!!

I mean comically bad service. Words cannot describe how crapy’ their service is. I didn’t even choose to have them. Verizon sold to them and now i have this turd of a company on my lap. Can’t even cancel for a few more days. The customer rep says their system is jammed up till then… yada yada. My internet is at a snails space now and my on Demand function hasn’t worked in about a week.

I cancelled my service with Frontier and paid my final bill in Sept. One month later, I received a bill with a –91.00 balance. I contacted Frontier to ask if I will receive a refund. They said yes but it takes 3 billing cycles to start the refund and another 14 — 21 days to receive it. I will not receive my refund until late Dec, early Jan 2016. I never of a company taking almost 4 months to refund your money. I will NEVER NEVER NEVER get Internet, phone or a bundle with Frontier Communications. I always had internet problems because the modem would always lose connection. There service was that great to start!

When I started service with Frontier just a few months ago I was shipped the self starter router in the package. I was unable to get it running nor was my husband who is technically savvy. It turned out the router was defective but my husband was able to connect an old Frontier router and establish service. I was told not to worry about a new router until the old one went out. Sunday morning, (2 days ago) our service went out. I called tech support and said the router was okay but there had been an outage earlier in the day but that it had been corrected and did not know why my service was not back up. The agent scheduled an agent to come out and fix the problem for the next day. It’s Tuesday night and I’ve chatted with them 3 times today and each time the scheduled appointment was set out further in the day until this evening when the agent chatted that the technician would be here first thing in the morning. Our account is in good standing. I would never recommend Frontier.

The customer service rep at the beginning when I ordered service was kind and helpful, though it was ten days for our appointment. However, the technician did not show up, and I spent six hours on the phone trying to rectify why. Once was a dropped call, once the rep was going to call me back and never did. Then they said we could get service without even using a technician, they could turn on high speed internet the following day, but we would have to wait another 7 days for the modem to arrive via mail. This was frustrating just trying to get set up!

I am getting buffering when I watch TV shows! Don’t ever use these guy’s.

I would rate this company no stars if that was an option.
I live in a rural area. Up until recently, Frontier was my only option for Internet. They charge me $ 50 a month for «high speed» internet, which is little better than dial-​up. Even worse, it doesn’t work half the time.
Recently, I was without Internet for a week. I called technical support and scheduled an on-​site appointment with a technician, which I had to take a day off work for. Not only did they not show up, but no one bothered to call and tell me they weren’t coming.
Recently, satellite internet services through another company have become available. The cost will be almost double, but according to others I have talked to, at least it works.
If you have any other option, stay away from Frontier. Their customer service is terrible and the services they sell are even worse.

I don’t have a choice of telephone companies– I have to use Frontier Communications. Without notice, they just restricted the number of emails their customers can send. I pay more than $ 150 per month for crappy service. Grrrr.