Fort Knox Self Storage

Great customer service. A reasonable rate for storage in SF.

At first, it seems alright. Pretty good prices; central location; nice enough staff. Gross neighborhood, but whatever, that’s why the price is right. But it’s too good to be true.
1. They gave away my stuff to a homeless guy, admitted they did it, but then refused to cover it under their «protection policy.»
2. There are people who live in their units. I accessed my unit a few times toward closing time; there were a number of people always there with what seemed like no intention of leaving. They would take up much of the hallway with their junk, making it hard to get around. One time this resulted in my leaving a rug outside of the unit.
This incident speaks to StoragePro and Fort Knox’s policies as a whole, so I will recount all of it: Because there was so much junk in the hallway and I had to leave before closing time (unlike other people apparently), I didn’t see that a rug was still left out. I returned a few days later and the manager told me they had given the rug away to a homeless person. They knew the rug was mine, but they didn’t call me or warn me before they gave it away. I protested.
They have a «protection policy» for damage to your property (basically an insurance policy). I filed a claim under it. I didn’t hear back for a while. It was denied but there was a possibility for it to be reconsidered. I provided more information and I was told they would certainly look at it again. I would check in every few weeks to ask if they had reconsidered it. I received numerous e-​mails saying they would soon look at it again and they hoped for a «favorable» ruling. This went on for over SIX MONTHS, without them making a ruling, which leads me to believe they’ve just been leading me on. I’m sure you can find a more reputable storage place in San Francisco somewhere.

This place is a rip-​off. Two weeks ago, I went in to pay for my space and PO Box but he couldn’t take my payment because his computer was down. So he (Blair) said don’t worry, just pay it next week. When I went in next, there was another guy there who charged me $ 10 late fee, then when I disputed it, he said he couldn’t take it off.
Today I went in to clean out my space, the only thing i had that wouldn’t fit in my car was a chest I bought for $ 50. I took it out to the street and gave it to a guy who sells DVD and CDs on the street. This Turk and Hyde where people are always selling stuff. I go to check out and this guy Blair, (I think he was severely hungover, twice when I went in in the morning he smelled so strong of alcohol, it almost knocked me over.) said i got bad news, I have to charge you $ 50 for violating the dumping clause! I thought he was kidding but it turns out the clown wasn’t kidding. At first I was nice and offered to move the chest away from «his» building but that wasn’t good enough for the jerk.
Anyway, I am just glad I am done with that place and the Tenderloin, I will just get a PO Box somewhere else and let them try to sue me for the $ 50. If I wasn’t so busy, I would take them to small claims.

This is not a bad place to store your stuff. There’s risk at ANY facility you store at. Public Storage has multiple break-​ins a month and still isn’t concerned with upping security to combat that problem. I’ve been using storage here for 18 months and have never had a problem or seen a problem while I was at the facility. The staff is super friendly and helpful. At other places, people are rude and don’t seem to care about you and your stuff. If you’re in the neighborhood, go ahead and store here. There’s nothing wrong with it PLUS it’s super convenient.