Fleur’t

I ordered a bouquet and explained over the phone that it was to surprise my fiancée at her bridal shower. Maybe it was my fault for assuming, but I expected the flowers to be wrapped, since usually when a guy gives a girl a bouquet of flowers, it’s normally all tied up in paper and plastic and ribbon. If i had it delivered to her work, on the other hand, it should be in a vase. The bouquet waiting for me was in a short vase. I didn’t argue, considering the arrangement was beautiful and I didn’t have time to get it fixed.
Anyway, I made it work. It was awkward handing a vase of flowers to someone when everyone’s taking pictures of you, but she loved them anyway.

I have been going to Fleur*t for 3 or 4 years now, and I have had consistent, excellent service from them. From arrangements picked out in person, to those described on the phone, they manage to select exactly the mood/​design I’m going for. The most important metric: the recipients always rave about them. On the customer service side, the one time we had an issue, it was rectified immediately. I ordered an arrangement that included some small flowers that wilted and died within a day or two. When we called them, they created and sent an equally beautiful replacement the very next day at no charge. Class act, all the way.

I’m so glad I went to Fleur’t. I have 2 sons and have seen other corsages (made on flimsy elastic) flop around on their dates wrist or the assembly line type (like at Bloomers). Yuki made a lovely wrist corsage using a nice ribbon to tie it. Being that this is probably the last time I need to purchase a prom corsage, I wish I had found Fleur’t much earlier.

My experience with the Fleurt florist was amazing. We came to San Fran on the yacht for the America’s Cup. As our boss loves her flowers, and we had plenty of guests coming and going, they needed to look fresh at all times! Last minute orders, vase pick up and arrangement delivery, touch ups, lovely and very helpful staff-​all of this and more I got from Fleurt!!! If we ever come back this way, I won’t hesitate to use them again!

I called to order a bouquet of flowers for pick-​up and explained the occasion and my budget. The quality of the flowers was fine, but the arrangement was boring and very small. I could have bought similar flowers elsewhere for less than half the price. A huge disappointment.

The worst customer experience EVER!!!
Last Saturday, I was having a rather large dinner party at my house to celebrate a milestone birthday. One of my dearest friends, who could not attend, ordered flowers on Friday to be delivered on Saturday as a surprise.
On late Friday afternoon, I get a call from Fleur’t telling me I was getting flowers delivered on Saturday as they wanted to be sure I would be home to get the delivery… So there goes the surprise! When I told them I wasn’t sure when I would be home for the delivery they suggested that I come to their store and pick the flowers up anytime after 10am on Saturday.
On Saturday morning we arrive at Fleur’t at 10am only to be greeted by a sign stating they were closed for a big event! So why would they tell me to pick up flowers when their store is closed???
I then left a message requesting they call me back. A few hours later I received a call from Fleur’t telling me that my friend who placed the order on late Friday afternoon, called back on Friday night and canceled the order, and then called again on Saturday morning to confirm the order. When I told the girl on the phone that this story did not make sense she insisted that the order was canceled and her tone was borderline argumentative and extremely defensive. So let’s see, my friend placed the order on late Friday afternoon, then supposedly canceled the order later in the evening and then confirmed the order on Saturday morning???
So what really happened? Well, my friend did call back Friday evening to request that instead of ordering flowers to be simply put in a box but to have an arrangement done. Some how, the folks at Fleur’t thought she meant to cancel the order… not sure how they arrived at that conclusion!
Since Fleur’t thought the order was canceled they never made an arrangement and didn’t feel it was necessary to call me and tell me not to come into the store to pick up the arrangement.
And here’s the kicker, Fleur’t never issued a refund until my friend called them today, requesting a refund 5 days after they canceled the order!
If they had any business sense they should have put together one of their best arrangements and delivered to me today as a way to make up for their major screw up! But of course, they did nothing!
I can not recommend this florist to anyone! If Fleur’t can’t get a flower order done properly it doesn’t matter how beautiful they can arrange flowers if it is never delivered!

I called to place an order for an arrangement for my cousin, who just had a baby girl. I told them nothing too «girly», something elegant and tasteful. I changed my pick-​up date after I already ordered and they were able to accommodate that easily. I went to their store a couple of days afterward and was very pleased with what they came up with! It was exactly what I was looking for — hydrangeas, roses, and tulips. Nice color combination and pretty fillers. Very happy with the artistry and customer service!

Freaking Gorgeous EVERYTHING! wonderful staff and shop smells like heaven: D

I love fleurt! It was an hour before my city hall wedding and I kinda sorta forgot I needed a bouquet for the ceremony. ooops. I quickly Unilocaled for the closest florist and voila… I arrive at fleurt. I feel bad, since I didn’t ask for the names of the awesome ladies who helped me (neither of them were the designer), but the ladies quickly put together a beautiful white and orange bouquet for me. Fleurt saved the day! Love!

Having admired their store many times, we hoped Fleur’t could help us at the last minute with our City Hall wedding. We needed a bouquet for the bride, boutonnieres for the groom and fathers, and flowers for the mothers. We thought we could do it ourselves (we did the flowers for our reception party the day after City Hall), but we’re so glad we decided to go with professionals for our actual wedding day.
We literally met with them one week before the wedding, they managed to create a gorgeous bouquet and really cool and unique boutonnieres. During our consultation, they listened to our preferences, made helpful suggestions, and assured us they could follow through and deliver something special. On our big day, the flowers were on time and perfect — they really helped to make our simple civil ceremony something really memorable.

Received the most gorgeous and modern flower arrangement for my birthday, from this place! Cant wait to use them again. The flowers were gorgeous and short and fat, just like I like my flowers ;) They lasted over a week! Thank you, Fleur’t for making my birthday more special.

Beautiful flower arrangements! Their shop makes me feel like I’ve stepped inside an interior design magazine. Owners are extremely friendly, shops like this really makes the Inner Richmond special, especially down on the boutique-​feel shops on Clement. Skip those traditional flower looking shops and go there.

This little place is unique and the fragrance of the flowers, candles, etc. is wonderful. Very welcoming! That by itself pulled me right into the shop.
The staff is friendly and happy to help, answering questions about their one of a kind creations. I happened to be in the area, having brunch at Eats café across the street.
I understand that there is a Jonathan on staff at Fleur’t.
No, Unilocal readers that is not me. I am a journalist, not a florist! So please don’t confuse this Jonathan with the Jonathan from Fleur’t floral designs.
There are many items, like hand painted tiles, etc. for home decorating besides flowers and floral arragements.
This shop is upscale and so prices are high. Yet the staff gives lots of attention to detail.
When I got home to write this posting, I read of few of the comments. I can see why someone might get the impression that the place has an attitude, especially with its upscale atmosphere.
Yet, when I walked in there today, the staff was friendly and helpful and eager to greet everyone. Clement Street gets busy and all the shops along that block get lots of customer foot traffic.
Meter parking is right outside the door. This shop on Clement is located near Arguello. This section of Clement Street is really quaint.
Take some time to look around and enjoy the ambiance.

They must fly the flowers over in their lap from Holland– seriously a dozen orange tulips for $ 48!!! The flowers are pretty & well chosen here, but seems like they have an awful lot of floor space devoted to accessories: $ 18 scented candles, an oversized urn etc. The few times I’ve gone in there to buy, gasp, flowers, they seemed preoccupied with preparing arrangements for their accounts, which must be where their focus is.
I can forgive all of that, but what I can’t forgive is what they did when my husband ordered flowers for our anniversary. He wanted a rendition of the bouquet I carried on our wedding day (I know, awwwwww) which was huge with lots of different colors & types of dahlias and fragrant sterling roses. He is a dude, and I wasn’t there so who can know exactly how the ordering conversation went. That said, what he got was a small bouquet all in light purple, with one type of sad little dahlia, and stock used as filler and a sizable price tag. He was so disappointed. What happened here? Did they misunderstand multi-​colored, just didn’t make the effort to go to the flower mart, or maybe they assumed we weren’t tony enough to court repeat business from us. Bad move. They’re in our neighborhood, but we sure won’t be using them for anything.

When I walked in, the woman behind the counter was talking to her delivery guy. She gave me a brief «hello», and then went back to her business at hand.
I was in a rush and just wanted to quickly buy a bouquet, so I stood patiently and did that «look at the sales person in a needful but polite way» thing that you do in this instance.
The woman then finished talking to her delivery man, and then turned away from me to look at something on her desk. Then her cell phone rang, and she answered it. (rude, right?)
So all this while I am waiting, and I can tell that she has no intention of wrapping up her phone call any time soon. So I walk out.
As I am leaving I see the delivery guy outside, and I ask him if it is always so difficult to get help in this store.
He gives me a sheepish grin and says, «uhhh, sometimes… in the mornings…» and trails off, obviously embarrassed.
Screw that! Apparently Fleurt couldn’t care less for your money.

Really unique finds — which has its positives (mostly) and negatives (just a few). Walking through the florist/​antique shop/​boutique, you’re sometimes unclear what’s for sale (usually, anything you see), and certainly can’t go looking for something in particular. However, after ½ hour stumbling around and trying to figure out what the deal was, I walked out with three gifts — one for a friend, one for the in-​laws, and one for myself (from my husband, of course!). The service was really friendly and accommodating. Overall, a refreshing experience from the usual.

… I’ll admit it, I’m a total romantic. I love grabbing some impromptu flowers for my girlfriend. Generally I’ve just picked up a bouquet from a nice flower stand, but for V-​day I wanted to do something a lil’ more interesting, so I gave Fleurt a try. What a great decision, if I must say so myself ;)
Sooo helpful. Like the other review said, you can really tell these people enjoy their work and each other. My girlfriend is a designer, so she has pretty definite tastes. For a lil’ more than I’d spend at some random flower stand, I got a custom arrangement that blew me and, more importantly, my GF away. More like a living sculpture than a group of flowers. AMAZING!
My GF was so impressed that we had to stop by and thank the owners. In the process she managed to pick up a few cool home furnishings for her current project. Very pretty space.
5 stars! This is a special place, filled with special things for special people.

Wow is all I can say after seeing the flowers I bought for my wife today. Not only were they beautiful, colorful, elegant and amazing, but they were delivered on time (which has been something that I have had trouble with from other flower vendors). Interacting with the people at Fleur’t was an experience in it self. After talking to them for a while I learned that the owners are all friends, who’s hard work, passion, energy and charm were a welcomed change from some stores where the staff don’t seem to give a shit about the customers. The staff embody the spirit and attitude that helps to make San Francisco the best city in the world. I guarantee that if you go in to their beautiful little store front on Clement Street you will be treated like a valued customer and you will find everything you need for your floral and design needs. I HIGHLY recommend them!!!

Dropped in to buy flowers for my girlfriend. They arranged a beautiful bouquet that blew her away.
Nice little shop on Clement that is worth a browse.

I always have really good banter/​conversations with the girl behind the counter. Other than being highly complimentary she knows alot and gives good gift ideas. They have expensive (yet beautiful) jewelry and home décor items… they also actually have very reasonable priced candles, flowers and cute table books.
I guess it is a mix of the self esteem boost I get from going there and the scent of the orange candle I got that make me love this place and give it five stars.